Guild Wars 2

Hi everyone,

Since the original thread about this achievement has been reopened, we’ll now close this one in order to avoid duplicates.

Thank you for your understanding.

stiello.1875:

Hi Anet,

My account has been suspended because of inappropriate language.
I have a good geuss it has something to do with my last nights wvw run.
I killed an vizunah player he added me started flaming and calling me an monkey and stuff. (noob, bad player what ever)

Offcourse my reaction to that wasn’t polite, but this person started all the stuff.
Not gonna say i’m some holy guy or something but if you have suspended my account because of that i can imagine but did you guys did the same to the other guy?

If not please activate my account back or else it is not fair in my eyes.

Greets!

What you said is unacceptable, for any reason. If you are harassed, please use the in-game report system so we can remove the person who’s abusing you. Do not respond. The suspension will not be removed, because no matter what someone else said, you stepped completely across the line multiple times. (And if he only called you “noob,” then wow, you truly over-reacted.)

gassy.8975:

I’ve never heard of that being a problem. I have 2 accounts and switch between them once in a blue moon but have only downloaded the game one time. As long as your serial number is legitimate, that’s not the reason for your ban.

Although ArenaNet occasionally does ban people mistakenly, apparently most of the bans for tampering with the game are valid. It seems ArenaNet has done a good job as of late identifying the programs that tamper with the game. If you are indeed innocent, discuss the incident with support but only using one ticket. Don’t file multiple tickets.

Exactly. The number of false positives is very, very low, but the team will always reexamine a situation to ensure that the proper decision was made.

I hear you, guys. I promise we’re working.

Eremko.6950:

ANet, please get rid of dynamic keys in (some of) your JSON APIs.

https://forum-en.gw2archive.eu/forum/community/api/API-Request-Results-as-map-id-details/2121379 is the discussion that led to our transition to use dictionaries instead of arrays when it makes sense to do so.

The data format for these events are more suited to be a dictionary than an array, and there should be no downsides to having them presented in this format. In javascript there are definitely no downsides.

A quick look at the RestSharp library seems to show that it supports parsing JSON dictionaries. Am I missing something?

Hey Gonzy,

This will be an issue that you’ll want to open a Customer Support ticket for. We have awesome people who will help you out. Unfortunately, there is nothing that we can do for you here, on the forums. Go talk to them. They’re good people!

And we’re sorry that you’re having trouble with redeeming the code. We most-definitely appreciate you playing and supporting GW2 and I hope that we can get the situation resolved quickly.

Geotherma,

That is another, albeit rare, issue. It most likely happens when you open the Gem Store right as the server is updating. (That happens more-often than you’d think.)

We’re working on trying a few different solutions to fix it. In the meantime, let me apologize for the inconvenience it causes you.

You are very welcome, Stin Vec! We’re glad to be here! Like Sarah said, thanks to everyone who helped us out with this issue. And, of course, thanks for playing and being patient with us!

We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on June 26th for 3 hours. The following systems will be affected by this maintenance:

• Gem Purchasing
• Buy Guild Wars 2

We’ve updated the game to fix several bugs.

No changes were made to the heavy armor ghost transform. Being transformed locks your current utility skills in place.

Yoshikoo.7381:

Fixed on my end Ty Anet

Glad to hear it. Thank you for your support while we worked through that.

If you are still having this issue after the game update just a few hours ago, can you provide some more detail on when and how it is happening? Thanks!

Okay, can you all be kind enough to try again and report back with a status?

Again, this should be for Gold to Gems using the Currency Exchange.

Thanks for the help!

We’re still investigating this. I’ll reply when I have an update.

Thanks again,
Sarah

It’s not a bug, all transforms disable skill switching. (Even if they don’t disable the skills.)

The person in the picture is Lionguard Inspector Ellen Kiel. That image was used as the banner image for the Secret of Southsun game update, which you may have already seen here: https://www.guildwars2.com/en/the-game/releases/may-14-2013/

If you recall, Kiel was sent to Southsun Cove to investigate what was happening there due to reports of increased aggression on the part of local wildlife and tension between the refugees from the Shiverpeaks, who had been displaced by the Molten Alliance during the Flame and Frost story arc, and the Consortium who offered the refugees a new start as settlers working for them on Southsun Cove.

We first introduced Ellen Kiel in the Lost Shores game update last year. After the defeat of the Ancient Karka, Kiel remained on Southsun Cove to maintain order. So when the things started heating up between the wildlife, the settlers, and the Consortium, Kiel was assigned to take care of the investigation.

As far as the question in the thread title, that remains to be seen, but good on you for catching that.

Update: 25 June 2013

130620-001492 Final response sent 6/22
130615-000609 I responded in this thread on 621
130616-002286 Support asked for more information on 6/16. Please update your ticket through the website or email.
Pinky.1859 I need the 12-digit support ticket

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 25 June 2013

130620-001492 Final response sent 6/22
130615-000609 I responded in this thread on 621
130616-002286 Support asked for more information on 6/16. Please update your ticket through the website or email.
Pinky.1859 I need the 12-digit support ticket

LIVING WORLD
Open World:

• Fixed a bug that prevented the skritt Kasparak, one of the effigy ceremony suspects, from appearing in Gendarran Fields.

Aetherblade Retreat Dungeon:

• Fixed various pathing bugs in both boss fight areas, Kleptotronic Advanced Designs and Rogue’s Landing
• Added an exit to the beginning of the dungeon that leads directly back to Lion’s Arch.

BALANCE, BUG-FIXING, POLISH
General:

• Fire Field Blast Finisher: Fixed an issue that caused this finisher to grant double the might.
• Fixed a bug with the recharge tooltip of profession skills which were being modified by trait lines. Thief Steal (Trickery), Warrior Burst Skills (Discipline), Elemental Attunements (Arcana), Mesmer Shatters (Illusions), Engineer Toolbelt Skills (Tools), and Guardian Virtues (Virtues)

Necromancer:

• Path of Midnight: This trait now properly reduces the recharge of Tainted Shackles.
• Necromancer downed health is now the correct amount in all formats on all characters.

Warrior:

• Triple Chop: This ability now deals the correct damage on the third strike.
• Fixed a bug with the display of the Warrior Discipline trait line tooltip.

Hi all,

For those of you who are having troubles converting Gold to Gems on the Currency Exchange, can you please try again and report back?

Thanks in advance,
Sarah

Thanks for the bug report, I’ve passed it on to the Creature team, and it should be fixed in a future update. (I don’t have an ETA unfortunately.)

https://forum-en.gw2archive.eu/forum/info/news/Game-Update-Notes-June-25th-2013/first#post2280967

The account was involved in a huge number of cheating or exploiting incidents. The account was not compromised. If it was accessed by someone else, it was accessed from your location. Perhaps you shared access to the account. Perhaps someone in your household got into the account by guessing your password. Or perhaps you’re simply asking for another chance.

The bottom line is that the account was not compromised in a traditional sense, and we will not restore an account that has been used for cheating when there is no evidence of compromise.

I know you are upset. I’m sorry, but we simply cannot restore the account.

Just keep in mind there is a seperate keybinding for AoE Loot that will always work, regardless of Interact prompts.

I’m not seeing where it says that, sorry.

The PvP page specifically says you can’t get both monthlies:

http://wiki.guildwars2.com/wiki/Monthly_PvP

“[O]nly the first completed monthly grants laurels.” (Referring to both PvP and PvE monthlies.)

Champs are unaffected, thankfully.

You only get the laurels once, for doing either the PvP or PvE monthly.

No, we’re in the same room. He just usually responds faster than me.

My mistake! I made a tree spirit for the Heart of the Terebinth and must have inadvertently swapped all the normal oakhearts with the spirit version. :P

JustTrogdor.7892:

Again for those that missed it:

They are in the process of an update. This is probably why. Have some breakfast / lunch / dinner and hopefully it will work when you come back.

Thank you for sharing that! It helps to make other players aware of this.

As the team member told you, there is no evidence that the account was compromised, and no evidence that the items were in the inventory or subsequently removed. If you were not account sharing, and if the account was not hacked, then the other possible answers are accidental deletion or transmutation, or an error in memory about what was in the inventory.

Random drops are truly random. Giving out free coffers would not be appropriate, because the issue wasn’t with the coffers, but only in the fact the one item was not available. The remainder of the drops were just fine. Saying, “I had bad luck, give me a do-over” isn’t the way things go. The issue with the recipe is being addressed through generous compensation, because the recipes are being given to everyone when not everyone would have earned one.

About Phishing: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

About your account: Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

From the release notes:

but will only trigger the AoE Loot functionality while none of the forms of the interact dialog are visible.

In short, the interact dialog (literally any form of it “Greet”, “Talk”, etc) cannot be on screen. We have it this way because of internal feedback. The functionality stems from an issue people were having while, for example, harvesting. It was really awkward to harvest something and have your inventory fill up by other junk.

I do realize that it isn’t really communicated well in-game, mostly because of it being a last minute change (we also increased the range!). That being said, I’ll probably revisit this feature in the near future and see about giving it that extra spit shine polish .

-Bill

No one has made a million gold. There may have been a UI issue with displaying your gold balance. :P

Ok, we are looking into possible problems with the Currency Exchange. This doesn’t happen all the time. It is only when you try to trade with certain amounts. We don’t have all the information yet, but we’re investigating and I’ll let you all know when we believe we have it fixed.

Thanks for the report and thanks for playing!

This should be fixed now.

Thanks for the suggestions, everyone! We’ll definitely talk about any of these possibilities in the future!

We brought the Trading Post down for maintenance this morning. During the moments leading up to the downtime, you may have seen this behavior that you describe.

Has your purchase history re-appeared now that the Trading Post is back up?

When you say “buy gems”, do you mean clicking the “Buy Gems” button in the Gem Store? Or trading gold for gems in the Currency Exchange?

We apologize for the downtime this morning. The BLTC is now back up and running smoothly. Let us know if you see any problems. And thanks for playing!

Hey there Kyllaa – Just checking in. Are you still experiencing this issue?

Shielded Mind has 1200 range on it, similar to Staff Orb of Light’s max range.

We found an issue with the Aetherblade Retreat dungeon. We have temporarily disabled access. We will restore access when the issue has been fixed.

As I said on Twitter, the axe isn’t available at the moment, but it will be in the store in the future.