Guild Wars 2

You’ve seen the policy, and I don’t want to get into too much of a fine-grained discussion, because the policy says all that we’re prepared to say.

But in a general sense, would doing something in one minute that takes another player several hours not give the first player an advantage? Time saved could well be said to be an advantage, yes?

Hey guys,

while the feedback given in this thread is really valuable, we would like you to discuss the upcoming balance changes in the dedicated thread for it. This focuses you onto one thread, which let’s us forward your feedback in a much more efficient way and eliminates the possibility of overlooking your important feedback, to do that we decided to lock this thread. You can find our dedicated thread here: https://forum-en.gw2archive.eu/forum/game/gw2/Balance-changes

Thanks for your understanding.

AmberEZ.3074:

Hello everyone.

As promised, update after I received a reply from the support team.

They informed me that I can keep the character slot as a gift from them.

Also thank you Gaile, for telling about the beta bug, I think I might have purchased a slot during the weekend they gave all of us free gems to test the store.

I will proceed to make my 7th character in the near future then! : D

Yay, I love happy endings!

Wendy,

Gem Store purchases are mailed to you in your account mailbox. If you didn’t receive the mail, please make sure that your mailbox isn’t full. If it is, deleting some items in the mailbox will allow the Gem Store purchase to appear in your inbox.

If none of that helps you solve your problem, then please contact customer support so we can help you out further. And thanks for supporting GW2!

@Those who are talking about the Choir Bell: This fix should also fix the Choir Bell and allow it to work in WvW and Heart of the Mists, as well.

The fix is not in yet, but will be soon. Again, thanks for playing and supporting GW2! You guys are the blood in the life of the game!

That is good feedback, Michael, and I will try to share it with the team. Your ideas also would be a welcome addition to the Suggestions Forum, which is read daily by many members of the dev team.

In the meantime, I can confirm that Latromi’s gems have been refunded.

Intensity (15 chars)

joneb.5679:

Thank you Anet for sorting this for me. It is much appreciated.

I’m glad that’s all sorted out for you.

And yes, thanks to the helpful forum members for giving solid advice about this subject.

Smooth Penguin.5294:

If you still have stuff in your Guild Bank, just transfer back to CD and withdraw them all. Then, after 7 days, transfer again to DB and bring all the goodies with you.

This is correct. Do be aware that guild upgrades remain on the world in which they are implemented. You are free to transfer between worlds where your upgrades will be waiting for you.

We’ll help, no worries about that! There is a difference between someone buying a character slot, using it on his/her account, and asking for a refund versus what happened with you: Your purchased an item that you cannot use. We can and will get you that refund, no worries about that.

I located your ticket and routed it to be handled right away. Under these specific circumstances, we’ll will be happy to get you that gem refund.

Oh hey, I’d like to answer this, too:

Latromi.2387:

The replies I am getting do not seem at all automated as they are all addressing what I am saying.

Is this “Barracuda” only an automated reply bot? After so many back and forths, I would think I would have bypassed any bots by now.

We don’t have bots answering tickets. Well, ok, yeah we do. The first response you get often is from an auto-responder bot, but it’s clearly marked as an automatic response, so that should be clear to everyone. From then on, the responses come from agents. That’s not to say that human beings do not make mistakes, but the tickets are being assessed by people, not machines.

As there already exists a similar thread to yours in the Living World Discussion forum, we decided to close this one and redirect you to it. This serves the purpose of focusing your feedback on a single thread which enables us to collect your feedback much faster and efficient. You can find it here: https://forum-en.gw2archive.eu/forum/livingworld/lwd/Living-Story-vs-Permanent-content

Thanks for your understanding.

I’ll go ahead and update this thread as well since people are following different threads – Just to let you all know we made some adjustments on our end last night which will hopefully resolve your connectivity issues. If anyone is still experiencing any latency or disconnects please submit a technical support ticket.

I’ll go ahead and update this thread as well – Just to let you all know we made some adjustments on our end last night which will hopefully resolve your connectivity issues. If anyone is still experiencing any latency or disconnects please submit a technical support ticket.

Hey all, this should be fixed now. Please have a look and let us know if you are still experiencing issues.

Hey guys – We’ve made some adjustments on our end last night. Hopefully this will resolve the connectivity issues for you all. If anyone is still experiencing any kind of lag or disconnects, please submit a technical support ticket.

Hey guys this issue should now be resolved. If any of you are still getting this error please let me know!

Rurik Telmonkin.3648:

Hmm interesting, it seems is was failing on the first call, it just wasnt notifying me because the second call overwrote it. So for some reason, all my calls to the api are failing with an IOException in my android app, with a warning of an SSL Exception saying No Trusted Server Certificate, and a CertificateException stating that TrustAnchor for CertPath not found.

Whats strange is that these work perfectly on the pc version of the app and I just dont know what could be going wrong.

Can you post the code relevant to setting up SSL and connecting to the API?

Also, what happens when you visit an API url on your mobile browser? Is there a certificate error?

It sounds like it is pulling conditions from enemies of the target rather than allies of the source of the mark. I will take a look at this tomorrow. Is this new?

Jon

Hi, everyone. We’ve enabled a change that should fix the problem preventing you all from purchasing gems.

We apologize that you all were unable to complete those purchases and thank you all for your understanding while the team worked to resolve it.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hey, I think we figured it out! If you purchased a character slot during the Beta Weekend Event, then the extra is a normal “glitch” of the system that actually works to your benefit.

You’re clear to keep the slot, and thank you again for your honesty and your good question!

(If on the other hand you did not purchase anything during our beta period, we’ll probably want to look further BUT you’re still ok to keep that slot!)

Yocairo.4257:

I don’t get it. Why report something that saves you 25g?
I am dead serious.

This player is being honest and rightfully conservative with this situation. If it’s our error, and there’s nothing sketchy going on, likely we’ll simply tell the player to keep the item with our blessings. But we want to be aware of potential bugs, and we greatly appreciate the reports of players to help us make sure that everything is functioning properly.

AmberEZ.3074:

I reported it because I’d rather not exploit a bug.

And that is absolutely awesome. <3 !

Hello everyone, I am attempting to reproduce the issue and would like to get some more information if you can/applicable to your experience.

1. Did you have fast ground targeting box checked under options? (F11)
This makes any AoE spells land directly at your feet/location instead of giving the radial that can place the spell at another location within range. If you have that option checked, you would need to be almost directly atop the NPC you wanted to use it on.

2. Did you receive a tassi box and the event UI (upper right corner) updated?
Upon receipt of the box, the event UI would display text to use the kit on the specified NPCs.

3. When you have the tassi box equipped, are you using the #1 skill to bring up the radial for targeting the NPC’s that will prompt the conversation to progress the story? If you use just the [F] Key, that will only bring up a generic conversation and not progress the event.

4. If the event UI updated after receiving the Tassi box, when you scanned the characters did the event UI update again to cross their names off the list?

5. Before you left, was the event UI updated and had you speak with Kiel to end/complete and you received rewards?

6. If you left earlier before the event completed and were able to get back in, did you destroy the tassi box from your inventory to receive a new one that would progress the event and allow the scanned representatives to relay their conversations about the events that happened?

My favorite: The Dragon’s Fortune firework from the MTX, seeing a firework in the shape of a dragon fly around is awesome!

xxmblade.3056:

I have received an email from “ArenaNet” and it is asking me to follow this link: https://account.guildwars2.com/account/login-support.html i need to know if this is from a phishing email
any help would be appreciated

Need a little more information. Do you have email authentication? Did you ask for a password reset? If the link truly DOES take you to that address, you’re simply heading to your account page. However, a lot of times it’ll look like that on the page, but really contain a different link underneath, that is, it says one address but goes elsewhere.

I really think you should read the sticky post about phishing emails to better understand what you’re seeing, and then react accordingly.

For something like this, an in-game report just doesn’t do the job. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

LIVING WORLD

• The hotfix will correctly set the meta achievement requirement for The Dragon Bash Experience to 8. And players who complete 8 of the required achievements will be rewarded the Holographic Shattered Dragon Wings skin.

BUGFIXES

• Fixed various server crashes.

Failname.5907:

After ~1 year, i decided to take a look at GW2 again, my password did not work, went to reset my password and noticed my mail account was hacked (new password, different phone and mail confirmation).

So obviously i sent the support a ticket with my issue, i was 99% sure my account was hacked thus i sent a ticket in that section, and unlike other games, i got a reply in less than 1 hour and i was able to login again!
(that was faster than Microsofts “account retrieval service” which is already taking longer than 3 hours)

Now i just hope i still have my characters and items (is probably false hope…) but at least i can play the game again (still have to download it)

Thank you.

Thank you for your kind words. I will share with the entire team — it’s very heart-warming to get this message.

I’m going to assume that Darthead found the suggestions here of help, and was able to receive the reward. If not, please post in the Bug Forum or submit a ticket. Thank you!

I will move to GW2 Discussion, as I think that’s a good place to discussion this.

It’s a known bug, there’s a fix planned for a future update but I don’t have an ETA at this time.

https://forum-en.gw2archive.eu/forum/support/bugs/scene-of-crime-box-dont-work/2242008

Hi All,

We do appreciate all feedback, both positive and negative. However, we ask that that feedback is constructive. Since the thread leaves little room for discussion, we’re going to go ahead and lock the thread.

https://forum-en.gw2archive.eu/forum/support/bugs/scene-of-crime-box-dont-work/2242008

Also, check your inventory. There’s probably an Investigator Kit there already.

smitske.4912:

I do not know if it is the same problem, but I went into the instance in LA, talked to the detective and she gave me the box, thinking I had to use this at ogre I left before I did the rest of the instance, now when I re enter instance she won’t talk to me but I cannot interact with the characters to complete it, because I cannot complete instace I cannot talk to the creatures in the world either. Hence at the moment I’m screwed :/

Marjory may be detecting that you already have a tassi box in your inventory. If you destroy the tassi box in your inventory, re-enter the instance and speak with her, she will give you a new one and progress the event so that it can be completed.

TheMerryUnicorn.4105:

The box is bugged for me. I keep hitting the 1 key to scan and it doesn’t do anything.

Please check to see if you have the Fast-Cast Ground Targeting option box checked. This makes any AoE spells land directly at your feet/location instead of giving the radial that can place the spell at another location within range. If you have that option checked, you would need to be almost directly atop the NPC you wanted to use it on.

Hey guys!

Thanks for the reports. We apologize that the Marriner’s Horn didn’t work the way you expected it to. We didn’t intend for the behavior you’re seeing to happen. We’re working on a fix now, so please keep that patience!

Thanks for playing!

Just checking — did you submit a ticket about this, or an in-game report?

Thanks for submitting that bug report. Thanks, too, for using careful discretion in what your posted. We’re really grateful that you’ve done both!

Where is the shot landing? If you have “fast cast ground targeting” enabled (in Options) your mouse cursor needs to be over the ship so the projectile aims at it. I just tested this story step, and it appears to be working correctly.

Please describe the issue in more detail.
Thank you!

Rurik Telmonkin.3648:

Can someone inform those of us less intelligible about SSL certs how to get the new certificate that we need for this? Java users especially will be having lots of trouble now due to Java not automatically including startcom’s certificates.

Hi,

I wasn’t very clear about this earlier. The new certificate has a different root (GeoTrust) which is included by default in Java’s certificate store. With the new certificate, you should be able to remove all the weird manual cert stuff you’re doing in java, because a normal connection to the API should just work.

The entrance for that story step is in the Black Citadel, not the stockade. It’s right by the lower entrance to the Bane Elevator.

1. No.
2. The candy will be sticking around through the coffers that are available via the TP and the candy available there. Much like Candy Corn it will cease to drop in the open world but will still be available on the TP.
3. There is no current plan to offer Jorbreakers by any other reward mechanism.
4. Yes. The Zhaitaffy Merchant will be a permanent addition to the game sitting in Fort Mariner.

I know that I play on Live, but usually only a few hours per week. (What with work and all.) I also don’t always represent the Arena.net guild, since it’s nice to just play sometimes. And, no, our game accounts aren’t the same as GM accounts; we don’t get special items or anything like that.

Hi,

We’re rolling out an experimental new SSL certificate for api.guildwars2.com. Hopefully the new certificate will resolve the certificate verification issues that developers have been experiencing on some platforms.

There’s a DNS change involved, so it unfortunately won’t be an instant transition.

Please reply if you have any trouble with or comments about the new certificate.

Thanks!

If anything changes with ectos, it will be in the update notes.

There is no bug. I don’t mean that we didn’t change anything, I mean that the numbers haven’t changed pre-post patch.

Nothing has changed with ectos.

Just as you should never submit multiple tickets about the same issue, you should never post multiple threads on the same topic. As you were instructed, Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Locking.