Guild Wars 2

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I believe they can help you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you with this request. (And thanks for gifting Guild Wars 2 to your dad!)

Please note that there’s a very informative post – with samples — on this link. It would be great if you would read that thread and make yourself aware of the emails that are known phishing emails and only post if there’s something new.

Having said that, I’ll try to continue to update this thread and post these information from time to time — or forum members can use the “quote function” to repeat this post — so as to keep everyone informed.

This should be fixed on live in < 2 weeks!

Jocund Mavis.9741:

Dear Gaile:

reference your post above – ticket #130609-000685 Resolved – is not resolved completely – two accounts were involved. Mine has been restored and for that you have my heartfelt thanks. However my wife is still unable to login with her account – seems no action was taken. Her account details were included in the ticket. Please help us out here so that marital bliss may be restored as well.

Each person must submit a ticket for his/her own account. If HER details are in YOUR ticket, please ask her to start up a new one. I’m sorry for the inconvenience, but it’s for security reasons and I’m sure you’ll appreciate we need to work with the account owner. Thanks for understanding and for your patience.

DK – as long as everything remains functional — you can access and post in the forums, your friends and/or guild list remain intact — I wouldn’t worry about this.

Hi. There are many factors that can cause problems with the Trading Post and/or Gem Store. In order to diagnose your specific problem, we’ll need you to submit a customer support ticket, please. Also, please include any relevant information, such as your operating system, your PC specs, and firewall info.
We’re sorry that you’re experiencing this issue and hope we can help you.
Before you submit your ticket, you can try clearing your cache. To do this, you will want to close GW2 and:
1. Click the Windows start button.
2. Search for temp
3. Find any gw2cache folders and delete them.
Relaunch the game.
I hope this fixes it for you, but if it doesn’t, please follow my initial instructions.

Thanks so much for your participation in providing us with these reports. I think for the time being we have enough for further investigation. I have forwarded this information off to the appropriate departments but I don’t have an ETA for any kind of status update.

Thank you all for the reports. I have forwarded this information off to the appropriate departments but unfortunately I don’t have any kind of ETA for a status update.

I appreciate all of your patience and I want to apologize for any kind of inconvenience these issues may have caused.

Living World

• Fixed a bug that allowed Utility buffs to be used in Dragon Ball Arena.
• Fixed a bug where the giant Holo Dragon in Lion’s Arch would freeze for some players when they got far from it.
• Fixed an issue with the Piñatas where players could interrupt each other preventing players from getting candy or achievement progress.
• Increased the health of all Holo Dragon Minions that appear from the Holo Projectors located around the world.
• Changed the rarity of the Mini Holographic Risen Knight from Rare to Masterwork to reflect the actual value of the item.
• Fixed a bug where the icon and chest of the Karka queen’s reward would persist on the map. The chest will now go away after five minutes.
• Fixed a bug that could block the Meta event in Southsun.

I’ve seen some people on here being discouraged about posting bugs and wanted to respond in a more general way. We are not ignoring this sub-forum, but keep in mind the following barriers that keep us from getting to everything:

1) I’ll spare the math but It would take our company about a year, with everyone dedicated to testing 8 hours a day, 5 days a week, 50 weeks a year to get as much testing time as happens in about an hour in the live environment.

2) These forums alone see hundreds of posts an hour at times so reading them is more than a full time job, however understanding what a bug is about often requires the expertise of a developer who is more likely already working on this or another important issue.

3) Issues do not always have steps to reproduce them and even when they do they often do not reproduce in our development environment because it is constantly changing. This does mean the issue is not there but until we know how to cause it we are not likely to know how to fix it.

4) Depending on how impactful a bug is we can start working on it once we know what causes it but these resources are shared and fixing something can and will take time and time away from other things.

5) Once we have a fix we can’t immediately release it because testing it takes time and while we might not find every edge case (see point #1) it is important to us that we test as much as we possibly can.

6) Once something is tested it can go into the live environment the next time there is a new build (or in a hotfix build if it is truly game breaking). Consider how game breaking something must be to interrupt all other players play experience to put it in right away.

How can you help?

• Give details and don’t just assume we know. I see the following lot: Please fix the game breaking <something> bug so I can play again. Those posts are frustrating because there is nothing we can do to help that person as they have provided no details.

• If you are experiencing a bad bug likely other people are as well, make sure to bump their thread with your own details, instead of starting a new one as bigger problems can then rise to the top.

How can we help?

• I’ll bring this up today at work and see if we can improve the pipeline of getting bugs from the players into the hands of the developers who can actually fix them. I can’t promise anything other than I will work towards improving this in any way that I can.

Thanks for your support, we love this game as much as you do and want to make it better every day.

Jon

Just FYI it does not happen all of the time but we do have a 100% reproducible case now and are working on a solution. I’ll check in on an ETA when I get a chance.

Jon

Are you guys still seeing this regularly? I still can’t reproduce it but haven’t forgotten about you

Hello all, let’s keep in mind that this was just one change, it isn’t intended to be the one saving grace of the whole economy it was simply a market correction.

Standard: We saw that dust was too expensive and it wasn’t on a correcting trend. We made it easier and more prevalent to get dust without any major changes to the current balance.

Trading post listings do not currently time-out. They stay there till canceled or traded.

zenleto.6179:

It’s fixed itself! Feel free to cancel 130612-000965.

Awesome. And thank you for your courtesy! You updated the thread and your ticket — that’s great!!!

Havana.8625:

I bought $35 worth of gems, but I did $25 through a gem card (which probably doesn’t count. ) Still I bought $10 directly from Anet (all of this months before the deadline.) Shouldn’t I have gotten the thank you letter too?

Edit: 20 minutes after writing this, I got mine. Thank you!

Glad it sorted out for you. I’ll remind other players that the mailbox needs to be able to accept an inbound mail in order to deliver, so if you qualified and didn’t receive your gift, be sure you reduce your mailbox contents and the present will drop into your box.

Guys, please understand that in order to further investigate this issue we need information from our players in order to locate commonalities. Since players are updating several threads we need to make sure all are seeing our responses for these requests.

I am not blaming anyone’s ISP here. We’re actively looking into this issue at the moment. The more information that players are able to provide the better idea we will have in regards to the lag and disconnect issues being reported.

I appreciate these reports guys! Keep ’em comin!

*Yes, we’re still actively looking into this.

The search engine is your friend. This sticky is present in the forums. In addition, we have a constant thread for such posts in the forum as well and it is present on the first page of this forum.

https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

This fix is being distributed in tomorrow’s hotfix.

Update: 12 June 2013

130607-001522 Resolved
130609-001051 Resolved
130609-000685 Resolved
130609-000708 Resolved
130605–001824 Under review
130606-000668 Account was reviewed and must remain closed.
130606-001163  Account was reviewed and must remain closed.
130607-000774 This shared account was used to cheat. Cannot be reinstated.
130607-002027 The ownership of the account is being disputed by three people. It’s likely this account was shared, resold, or traded away which put it into the dispute. We cannot assist.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Update: 12 June 2013

130607-001522 Resolved
130609-001051 Resolved
130609-000685 Resolved
130609-000708 Resolved
130605–001824 Under review
130606-000668 Account was reviewed and must remain closed.
130606-001163  Account was reviewed and must remain closed.
130607-000774 This shared account was used to cheat. Cannot be reinstated.
130607-002027 The ownership of the account is being disputed by three people. It’s likely this account was shared, resold, or traded away which put it into the dispute. We cannot assist.

The general philosophy is that too many large shocks to the market causes people to lose faith in that market and they slowly begin leaving due to the instability. In this case though we’re talking about relatively minor shocks pretty rarely; even that being said these changes are good for the economy overall, so a CBA weights positive.

https://forum-en.gw2archive.eu/forum/support/bugs/New-POI-in-Divinity-s-Reach-inaccessible/2196359

The billing maintenance is now complete. Sorry for the extended maintenance window.

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

This maintenance is still ongoing. We do not currently have an ETA but are working to completion as quickly as we are able. We appreciate your continued patience.

As an avid PvP myself, I can understand the wait for Solo Q can be a frustrating process. As we’ve announced in several podcasts now, Solo Q is our top priority. Fixing matchmaking was a necessary process that did not take developer time away from Solo Q and will make our implementation of Solo Q run much more smoothly.

We want to ensure you are not experiencing:
*Drastically longer queue times
*Massive losses/gains of rating per match (check ranking fluctuations)
*Mismatches (i.e. playing a top 25 ranked team as a 400 ranked player)

An example of constructive feedback for this would be:

Response A: “I’m a 300-400 ranked player and I typically play at prime time. Since the patch my matches seem to be much more even unless I manage to face a premade who happens to sit around my ranking (I checked their ranking). My queue times seem to be consistent as to how they were pre-patch and I am no longer experiencing massive ranking losses.”

Response B: “I’m a 300-400 ranked player and I typically play non prime time hours. Since the patch I seemed to be getting mismatched quite often. After checking the rankings of players I was facing I can conclude that I’ve been getting placed in buckets much higher than expected as my team was much lower ranked than our opponents. My queue times on the other hand are quite fast.”

Keep in mind you aren’t required to post feedback. We encourage you to keep things constructive and friendly. Thanks everyone!

Aesaris.8736:

I previously left the game thinking that I would never be able to return due to schedule restraints. I have found that I have the time to still play here and there so I created a new account that I am currently using. However, I was wondering if it’d be possible to restore my previously refunded account so as to save me the trouble of re-leveling and grinding new gear, etc.

I’ve submitted two tickets and neither have received a response so I figured I’d try here!

Any help would be great

It would be bad business to offer a “revolving door” of purchases and refunds. Any business incurs pretty high costs in relation to a refund, and offering account reinstatements would be a poor decision.

You were not forced to demand a refund. Accounts can be left for years and rejoined at will. You made the decision, instead, to get your money back. And while we’re glad you’re back in the game, the consequences are clear at the time of the refund and will not be removed because of a change of mind.

The billing has maintenance has been extended and is expected to end at 1:00 PM PDT (20:00 UTC).

Because of the killswitch implemented during the fix for Dragon Ball Arena, it made the use of the utility foods in question inactive during that period of time. Now that everything is back up and running, there should be no further issue in open world. Please let us know if you experience it again. Thank you!

Hey all! Let’s make sure to remember that matchmaking is based off your rating and not your PvP rank. Players cannot currently see their ratings but our new matchmaking is much more efficient at pooling players together for matches. You should be experiencing much smaller rating deviations in games without a terrible sacrifice to queue time.

Be sure to give constructive feedback on how you feel the matchmaking is working for you.

The achievement for Winner’s Circle only progresses if your moa wins 1st place.
Moas that placed 2nd or 3rd will still give vouchers but will not progress that achievement.

Did you “Deposit all collectibles” at any point? Minipets are collectibles, and will be sent to the collectible tab in your bank unless you keep them in an invisible bag.

This is something that I miss dearly from GW1. Definitely something I’d love to explore and possibly add in a future update.

You’re not alone

-Bill

We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on June 12th for 5 hours. The following systems will be affected by this maintenance:

• Gem Purchasing
• Buy Guild Wars 2

Hi everyone,

For your information, recipes in the mystic forge containing the Holo Risen Knight, including crafting the Holo Colosuss, have been disabled to prevent an unintended mystic forge issue. We will message as soon as this is resolved and the Holo Colossus can be made in the forge again.

Did you “Deposit all collectibles” at any point? Minipets are collectibles, and will get sent to your bank collection tab.

https://forum-en.gw2archive.eu/forum/support/bugs/New-POI-in-Divinity-s-Reach-inaccessible/2196359

Hey, everyone: we understand your frustration with the achievements not working for Crab Toss and we apologize that you’re not able to earn those achievements. Although Crab Toss will be removed when the Dragon Bash update goes live, we are working on ways to make this activity available again in the future, and you will have the opportunity to earn or complete those achievements again. We don’t have an estimate on when this will happen, but we will be working on fixing the issues with the achievements and on making Crab Toss available again in the future.

Grey.7319:

Hi there,

I really hope someone can shed light on this.

I have had the name “Grey” for my main toon since launch. It’s an awesome name, and one that I stayed up hours for, during pre-launch, because I knew it would be popular.

I’m currently unable to log in to the game on this character and get the following error message:

‘Inappropriate name. “Grey” contains words or partial words that are not permitted. Please select a different name and try again. (Code=31:4:5:2643:101)’

I really don’t see how “Grey” is inappropriate in any way. Until this is resolved I can’t log on to my main character, as I don’t want to change the name and lose access to it later.

Any assistance on this would be much appreciated. [Incident: 130611-002058]?

I checked on this, and we believe that the agent made an error. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Inculpatus cedo.9234:

Kristine Heath.1483:

I forgot my password and accidentally unchecked the save option on the launcher so I lost it. Went to go reset it and this is the error I get after putting in my cd key information and such:

Failure

Password reset failed, please try again or contact support.

Please fix.

Since you can log into the forums, it’s likely your password is saved in your browser. If you utilize your browser’s tools, you can find your password there.

Hope that helps, good luck. =)

Kristine, if the tip above doesn’t help, please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hotd.5071:

Cant check my support ticket regarding my GW 2 GW1 account linking issue. Been trying to request my support username seeing as how i forgot it, for the past week now. I have yet to receive any emails, so at this point im taking it its been disabled.

In this case, I guess you should email support@guildwars2.com and explain what you’ve been experiencing. They will merge the tickets and get back to you. Watch for the return mails, or the team will help you get onto your Support Account.

walshy.3851:

Hello!

So I will be moving overseas to Taiwan soon, and I am currently located in NA.

Will I be able to play my account overseas? Also will the server I am currently on be optimal to play on from there?

Thanks for your help!

Once an account is registered it can be played from anywhere in the world. You are eligible to change servers, if you desire, once per 7 days. There will be a cost in gems, as outlined in this wiki thread: http://wiki.guildwars2.com/wiki/Server#Transferring

Sigmar.2185:

Thank you for replying, but I just log in game and problem solved, I got my tag back

Thank you also Arena.Net , whoever did it

In < 3 hours. Yep, that’s how good the team is.

Okay, this should be active now. Sorry for the confusion. Go and spend your points!

Clark Skinner.4902:

I don’t understand this quote from an earlier topic.
“Selling any in-game item — weapon, material, gold — is disallowed.”

Does that mean selling in-game items for real money? Or is it disallowed to
1. sell a guildie some ori for gold?
2. What about bartering?
3. And sending them mats to craft you something?
4. Mesmer portal tips?

I see someone in LA writing in map chat that they’re selling some items and taking orders for others. If that was against the rules, I’d expect they’d be long ago banned.

Please consider context when reviewing an entire thread. But due to your confusion, I amended the comment: https://forum-en.gw2archive.eu/forum/support/account/do-u-get-banned-for-sending-x-amt-of-gold/first#post2189403