Guild Wars 2

Thanks for the reports everybody. The team is looking into this issue now, though there isn’t an ETA for a fix at this time.

For sure! As for PvP-only profession forums, that is not something we will likely do. These forums are already crowded enough, and it’s difficult for devs to respond to things if they have to navigate through 8 different sections every time they want to address balance.

Maybe in the future, when our forums have advanced, it’s something we can think about.

Thanks for the feedback!

I apologize for taking so long to get back to you. My NIC card at work died, so I don’t have Internet access until IT fixes my system. I’m posting from home.

So I think what happened… You mentioned that the character was on hiatus for a while. When we shipped, there was a bug where it was possible to advance the story without choosing an Order, if you played co-op and the other player picked an Order and you simply followed along. This was fixed shortly after release, but the missing Order caused problems if players tried to play some story steps solo, since the game didn’t know which Order they were in. The only way to fix this was to roll bugged characters back to the “choose an Order” step. This rollback actually happened many months ago, but it’s likely that you weren’t playing the character when it was performed.

I only remembered the rollback because the mail you have from Logan isn’t in the game anymore, so I knew you did that step a long time ago.

So the good news is, you’re good to go—the rollback fixed the issue, and the bug was fixed a while ago, so it won’t hit any new characters.

The bad news is, the rollback is intentional, so you’ll need to play those story steps again. I realize that it’s frustrating, but it was the only safe way we could address the original issue without introducing other bugs.

I did not intend to seem skeptical, and I apologize for that. I was trying to understand exactly what happened, so I could reproduce it and fix it if necessary. If I seemed unwilling to help, it’s simply that I was trying to be clear that I have no ability to set a specific character’s current story step, so I didn’t want you to wait for a fix.

This has been fixed:

https://forum-en.gw2archive.eu/forum/info/news/Game-Update-Notes-May-28-2013/2155369

For those of you specifically with the fault module of d3d9.dll it’s possible this is an issue with your DirectX installation.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Soulstar.7812:

Robert Hrouda.1327:

We’re aware that people want new armor skins. I want new ones as well, and we’re working on things. Armor skins are much more time/resource consuming and difficult as opposed to weapons.

Yet, we have all these useless town clothes and kitten hats you keep cranking out.

Okay, I laughed really hard at that picture in your original post. Like really hard. I was wondering when I would see a picture of that.

There are certain pieces of gear that are easier tan others. Hats and gloves are generally easier than a full suit of matching gear, since a full suit requires it for 3 different weight classes (light, medium, heavy). Fun hats and one-off gloves don’t require near as much resources.

Hi redkite, are you using a 32-bit or a 64-bit operating system? From what I can tell you’ve got some Out of Memory crash errors in the crashlog and this could be a limitation of your 32-bit operating system if your overall system memory exceeds (about) 3.5 GB.

Hi Draegaar – Do you have any security software currently enabled? That’s generally the main cause for this error message aside from unsupported connection methods such as mobile or satellite.

No worries, and I’m sorry you’re having difficulties! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

If you have E-mail or Two-Factor Authentication in place, you will be asked to validate your new locations. If you do not have authentication in place, you will most likely be able to log in without any delays. And when I say “delays” I want to point out that the delay is a good thing, in that is helps you secure your account from intrusion by others.

Contacting Support in advance of your trip would not be helpful in this situation, but the team remains available if you need assistance on your journey.

I hope that your father’s help improves and that you have a pleasant visit with him.

ShiningSquirrel.3751:

Gaile Gray.6028:

To my knowledge there has never been an unexplained server transfers, that is, an in-game issue that transfers someone without player prompting. Far more likely — although you may not have seen the effects yet — is that your account has been compromised and it just has not been stripped yet. I agree that checking your authorized networks is a good idea. Further, check your inventory, as sometimes a hacked account is used for holding stolen goods and you may find you ahve more than you expected.

Feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be happy to help you.

I agree with Gaile. The other issue is if an account is compromised, they may be simply keeping it in their “stable” of accounts and have just not got around to using it yet.
I had the displeasure of speaking to a game hacker several years ago. He told me he would gain access to a dozen or so accounts and keep them in reserve, only accessing them when needed to replace an account that got banned.

That is precisely what I meant when I mentioned that possibly the account was compromised but that compromise is not yet visible to the account owner. Hackers do gather their ill-gotten goods whenever they can, and then use them as “needed.”

Really, the best way to figure out if Support can help her is for her to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team will kitten each situation and render whatever assistance is possible.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

10 points to Gryffindor for Ilithis Mithilander!

Unfortunately Rejea it does appear that both your CPU and your GPU do not meet the minimum requirements to play which would explain why you’re encountering this particular issue.

We are unable to help with this, sorry.

For just one reason, if someone gets this gift and spend or uses the items, how would we reverse the process? Take away his crafted item? Put him into the negative for spent gold? It’s simply not possible for us to offer this service.

Hi Wanhellsing – What is the exact error code number that you’re receiving?

Hi there! I’m not sure what you mean by a translation of the game’s system requirements for laptop users. The requirements are the same for both laptops and desktops. Are you concerned about whether or not a certain aspect of your hardware meets the minimum requirements? If this is the case, please share your system specs so we can give you an answer!

Hi Danni Morgue – Did you install the client to the default location? Additionally, where are you launching the client from? If you’re launching from a temp directory such as your Downloads folder this will cause you to have to reinstall the client every time.

LIVING WORLD

• Fixed a bug that would cause players to not get the achievement when defeating the Karka Queen.
• Fixed a bug that would cause certain Reef Riders associated with defending Camp Steam on the Karka Island to become invulnerable.
• Fixed a bug that would cause the Meta Event on the karka island to not display the correct settlement control counter.

Hi Rathayibacter – The only fixes for this issue I’ve seen have been to either launch with the power cable unplugged (for laptop users) or deleting the GW2 folder which it looks like you’ve already been given the steps for. Aside from this, I’d highly recommend updating to Lion or Mountain Lion if you’re able as this may not necessarily be the cause of the issue but it could certainly be a contributing factor.

Hey Kyllaa – No updates at the moment. Sorry!

Hey there! Sorry for the delay. Could you also let me know what graphics card it is that you’re using in addition to the OS?

I have no idea why that is written so oddly, but I thank you for the report and I will be sure that this agent is counseled by his/her manager about the poorly-written response.

In regards to your question, you will not be able to link your Guild Wars account to your Guild Wars 2 account because your Guild Wars account was terminated. I believe this was clearly explained in the ticket, so I’ll assume you understand the outcome of your inquiry.

no time limit on the achievement.

Hey all,

As some of you have probably already noticed, we have new PvP subsections! The purpose of these new sections is to keep these forums a bit better organized, and to bring more visibility to upcoming events and teams that are recruiting. Please be mindful of what you are posting, and where you are posting it, so we can make sure your thread gets the right kind of attention.

Here are some links to helpful information about them:

• Welcome to the PvP Events Subforum
• Looking for a team? Read this first!

If you have any questions about them, feel free to ask here!

Thanks,

Allie Murdock
Guild Wars 2 PvP Community Coordinator

shambo.3842:

Thank You for the response!!
any idea if we are going to have to kill her again to get it? some of us might not be able to because, the people who have gotten the achievement won’t do it again. Thus making it a lot harder to get all 4 camps cleaned out to make her spawn

I’m pretty sure a world boss with 2 guaranteed rares or exotics, plus a chest and a drop off a legendary mob will inspire people to do it. It is similar to a dragon event meta in that regard, but with more guaranteed drops due to it’s higher difficulty.

My hope would be that it is done by guilds, and that players can use the API info to time when the queen is up to go do it like they do the dragons now.

edit:
To answer your question though, yes you will have to kill the karka queen again once we resolve the problem.

Yes, there is a bug with the achievement that we are working on fixing.

MasterYoda.8563:

Robert Hrouda.1327:

The armor/weapons sold by the merchants does not have a special skin. It is a stat combo only.

Are they only available temporary only during the event or permanent after the event ends?

They will be permanently available after the event ends. The karka queen world boss, Meta event, and economists are permanent content.

Kal Spiro.9745:

Robert Hrouda.1327:

The armor/weapons sold by the merchants does not have a special skin. It is a stat combo only.

I hope you understand how increadibly disappointing that is for everyone. There was a lot of hype at the idea that there might actually be new skins after all this time, since we’ve gotten tons of new weapon skins but absolutely zero new armor skins and armor is what people really want.

We’re aware that people want new armor skins. I want new ones as well, and we’re working on things. Armor skins are much more time/resource consuming and difficult as opposed to weapons.

We are aware that there are currently a couple of issues with the Karka Queen Meta Event:

• Some worlds are experiencing an issue with unkillable reef rider spawns.
• Some worlds are experiencing an issue with the Meta Event Counter not displaying the proper state of the Meta Event.
• Some players are not getting the achievement for killing the Karka Queen despite getting full credit for the event.
  *Some Karka Shells are displaying incorrect text.

We are working on fixing all these issues, thank you for your patience.

The armor/weapons sold by the merchants does not have a special skin. It is a stat combo only.

I will ask about that “reverse action” button. However, I’m sure if we did add the feature it would be quite a bit down the priority list.

Please be aware: Reports are reviewed by a human being, and no account would be actioned based on a mistaken (or even a real) report. It would be more time-consuming to get a ticket saying “Please ignore that report” than to simply have confidence that the occasional error will be ignored and that the player who was mistakenly flagged will not suffer any ill consequences.

ivestapk.2873:

My internet is really odd, every time it disconnects I get given a new IP, so every time I relog into the game after it crashing I have to allow another IP. I have had 20+ of these confirmation emails. I tried to log on today and I got the message saying ‘email sent’ so my password hasn’t changed. I waited for 1 hour+ and still no reply. I logged in to my account and managed to click ‘disable email verification’ and I get an error. I looked at my allowed IP’s they all matched the IP’s that I had allowed through hotmail. But there was another one and under ‘IP’ it said ‘5.0.0.1-5.225.225.225’ whichs means that every IP is allowed, wtf?

Is the E-Mail system broke or is it my account? I only got this game a week or so ago and I love it, but this has took a proverbial dump on my night.

Did you check your Junk/Spam folder? I know you got other emails, but maybe this one was misdirected for some reason.

In the meantime, I would really appreciate if you would file a support ticket through the “Ask a Question” button on the Support page (linked at the top of this page). I want the team to look at things and see what’s up.

In a general sense, I will check into this, too. Thanks for the report.

To my knowledge there has never been an unexplained server transfers, that is, no in-game issue has transferred someone without player prompting. I have seen players accidentally transfer when they thought they were merely looking at the list of worlds. But more likely — although you may not have seen the effects yet — is that your account has been compromised and it just has not been stripped yet. I agree that checking your authorized networks is a good idea. Further, check your inventory, as sometimes a hacked account is used for holding stolen goods and you may find you have more than you expected.

Feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be happy to help you.

Orangensaft.7139:

i did get both chests (the one on the floor and the one which looks like daily dragon chests) but no achievement
some other players got the achievement…

did i do anythign wrong?
because obviously i took part in the event enough for both chests to appear…
but why dont i get the achievement for killing karka queen then? :/

This is the wrong thread for discussing this bug, please always check the Game Bugs subforum first as there’s generally a thread about these kind of issues. In this case:
https://forum-en.gw2archive.eu/forum/support/bugs/No-credit-killing-crazed-karka-queen/

Victnes.3401:

I keep receiving emails from “ArenaNet” asking me to guarantee the legitimacy of my account. I kept receiving the email, so i decided to fill it up once. The next day, someone from China tried to log into my account.

Greetings!

It will be ongoing for further investigation by ArenaNet’s employees.

We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.

[LINK REDACTED]

Once your account authentication has been completed, we will check your account and let you know what we can do for you.

Need help or have questions about your account? Visit our support site:
[LINK REDACTED]

The Guild Wars 2 Team

This is the mail.

This is a phishing attempt. Please delete these emails and of course DO NOT click the links!

did you stick around until you got the final reward for the place, after the scene?

Thanks for reporting the bugs in the Game Bugs subforum, where there’s already a thread on the topic: https://forum-en.gw2archive.eu/forum/support/bugs/No-credit-killing-crazed-karka-queen/

Thanks for reporting the bugs in the Game Bugs subforum, where there’s already a thread on the topic: https://forum-en.gw2archive.eu/forum/support/bugs/No-credit-killing-crazed-karka-queen/

This is a bug and our teams are working on a fix. Thanks for your patience!

We’re aware of the bug and are investigating the issue. Thanks for your patience.

We are aware of this issue and are currently investigating. Thanks for the report.

Less volatility, better matchmaking, and leaderboard decay are all going into the next patch.

Tower Guard.5263:

Moa horse race lol. Do I get to be one?

Anyway… mini dragon pet?

The Moa race is a betting game taking inspiration from the 9-rings style betting mini-games from the original festivals in Gw1, but with a little more action involved for each round of bets. The bonus: this activity will remain in the game permanently in Lion’s Arch after the Dragon Bash festival ends.

You don’t get to be a Moa for this specific activity, though you never know what might pop up in future festivals! As one of the people who built roller beetle racing I’d love to see its spiritual successor in Gw2 someday, we might need to wait for beetles to pop up in game though

Hey there heartbreak – In order to get a better idea of what’s going on here, could you please post your system specs to start?

Does anyone have any of these items? If so, can you try transferring it to your bank, or mailing it? Once you do, I suspect it’ll appear in the discovered items list.

Its still being worked on. We don’t really have an ETA on when it’ll finally be ready for the big show. Hopefully in the coming weeks, but we can’t commit to anything yet.

We have to make sure this change is developed and tested with the continued server-side optimizations to make sure we release it in a stable and enjoyable state. The last thing we want to do is turn off culling, only to introduce issues elsewhere.

The server-side optimizations I’m referring to is most commonly seen as “skill lag” during massive battles. Hope this helps clear things up a bit

-Bill

Dr Ishmael.9685:

Dr Ishmael.9685:

Moturdrn.2837:

The foreground and background IDs for this match the order on the wiki (http://wiki.guildwars2.com/wiki/Gallery_of_guild_emblems). Do you know if the IDs returned by the API will match these or will there be another order for them?

The numbers I assigned to them for the wiki are simply sequential based on their file ID order within Gw2.dat. I seem to remember that this matched the order that they appear within the in-game emblem designer, so it may very well match up to the in-game IDs (although I wouldn’t count on it).

Turns out that YES, the emblems are displayed at the Emblemer in the order of their internal ID, and since my numbering matched the display order, the numbers on the wiki match the internal IDs.

Unfortunately, when I numbered the backgrounds, I forgot to account for the “blank” background, so the numbers on the wiki are (ID – 1) instead of matching the ID exactly. Still, it’s a systematic difference.

I’ve zipped up the game textures (converted to PNG) with the correct IDs, and you can grab them over here (File->Download or Ctrl+S to download). Use in conjunction with colors.json to build guild emblem wizards!

Edit: had a sync error on my GDrive, link is fixed now

Nice! I’m glad that worked.

Hi Rejea – This sounds like it could either be missing video card drivers or that your system may not meet the minimum requirements. Since you mentioned that your system does meet the minimum requirements we may need to look more toward drivers for being a cause. That being said, could you please provide a Game Advisor report or a DxDiag report to the thread so we can see what’s up?

You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”