Did you talk to Snarl (the marked NPC) and select the conversation options marked with a green (story) star? You need to pick both options to proceed, if you walk away or close the conversation tree without selecting a dialogue option, it won’t progress.
130518-002179 Resolved
130530-000281 Resolved
130525-000430 Resolved
130521-001425 Resolved — I believe you have another ticket for a separate topic.
Mike.1263 Resolved
130524-000391 Response was sent 5/28
130521-002359 Response was sent 5/28
130520-000610 Response was sent 5/21 — the account was not hacked and the emails you posted as unrelated to the termination. The account was terminated for using a cheat program, a breach of the UA.
130527-001725 As you were told in the non-duplicate ticket, you were banned for using a cheat program.
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.
Always include your 12-digit incident number in every post.
130518-002179 Resolved
130530-000281 Resolved
130525-000430 Resolved
130521-001425 Resolved — I believe you have another ticket for a separate topic.
Mike.1263 Resolved
130524-000391 Response was sent 5/28
130521-002359 Response was sent 5/28
130520-000610 Response was sent 5/21 — the account was not hacked and the emails you posted as unrelated to the termination. The account was terminated for using a cheat program, a breach of the UA.
130527-001725 As you were told in the non-duplicate ticket, you were banned for using a cheat program.
I want to change my main character’s name to the name of another character I have. I could delete the character whose name I want to use, then buy a name change for the character I want that name on. My question is would the name of the character that I delete be immediately available for use?
The name will be available to you for 24 hours after you delete the character, as long as you’re speaking about characters on the same account. I suggest you don’t delay, because after 24 hours the name is available to anyone and acting promptly will prevent the name from being chosen by someone else. That’s not likely, but best to act promptly.
Yea that’s what Im not sure about? This really sucks! Do they think I was a bot because I have recently started hard farming in a quest for incinerator or what?
I got this ban today, I haven’t even played the game for about a week. Logged on to find I’ve been banned for tampering with the game WTH… I go to support to put in a ticket but the support site will not let me login I keep getting a generic “something went wrong message” This is ridiculous!!….
So I’ve been banned even though I haven’t played for days and then cannot file a complaint.. Help me this is really aggravating ……….
Thought the game was fun been playing it went to work came home account has been terminated…. I need to get back on so i can play with my friend who just bought the game can someone help me?
Im in the same situation as you are. I came home from being away for 2 weeks, try to log on and bam…. account has been terminated. I put a ticket in so hopefully this gets taken care of. Dont really know what the issue could be.
Each and every one of these accounts was involved in the use of a third-party program to cheat. It has been our policy since the day we released — in fact, since the first beta — to terminate accounts involved in cheating. If you honestly feel that you were not involved in cheating, you are welcome to submit a ticket to discuss the matter with the Support Team.
There’s an NPC in the lower deck of the ship where you spawn. There’s a story marker on the NPC but it can be difficult to see with the ship’s deck blocking the view. In a future update, we’ve fixed the start point so you’ll be right next to the NPC.
I’m quite happy with the amount of updates in GW2, but I wish more of it was permanent.
We’ve been playing around so far this year with a lot of different concepts to see what works for a living world game, and see what players liked and didn’t like. Based on all of your feedback, you’ll be seeing a greater degree of permanent content built into future living world releases in 2013. And of course, some things you’ve seen before may return again, in its current form but updated like SAB or holiday festivals, or in a new form entirely….
We’ve got a few more updates coming more along the lines of what we’ve done so far in the vein of holiday festivals, but as the year progresses we’re going to layer more permanent changes and content as well with each living world release. I’ll toss a blog post up in a couple of weeks that outlines high level, where we’re taking our living world style updates specifically in the future for more clear transparency once we’ve got it all ironed out.
As always all of your feedback and comments are greatly appreciated, we’ll continue to adapt and grow this strategy and concept as we go. As we’ve said before, we’re trying something very new and different here, and in some ways we’re learning along with all of you how we make a living world style game work.
same here just got my account terminated all i can say is maybe they log what i do this last few weeks and i just run , jump and it looks like a bot but since i’m bored in the game and just chatting with my guild mates in-game and in vent dunno i hope this got lifted asap
No, it won’t be. The same information above applies to your case. You will not be reinstated because you chose to use a cheat.
I am actually quite worried, it seems i am in the same boat as the OP of the below post link, except that i don’t think iv’e been hacked. could still log in fine until i got booted with a blocked message flashing on my screen whilst running event chains in Orr.
I also play with a Razer Naga, yet i’ve gone though the code of conduct and can’t see how this is modifying/tampering with the game to a devestating extent that undermines the GW2 community.
It actually makes me angry reading the above linked post because i know i have done nothing wrong myself, yet Anet seem adamant of terminating this guys account, when i too myself have 3 lvl 80s (no legendarys yet), but still alot of time and effort invested to tamper/modify the game. And tbh, wouldn’t have the first clue how to, nor have witnessed in game a ‘Tamperer’. I mean, i used to hear about people in WvW chat on ppl teleporting into bases without a mesmer, but never saw it myself.
I am intrigued though to what i was doing that was justifiable of a permanent ban. Unless it was the huge amount of item traffic on the TP, i buy cheap items and flip for a profit and run chain events while i wait for items to buy/sell. But i learnt that through a reputable guide site and thought this method was common knowledge and only tapping into the in game economy and not modifying the game to generate my own gold.
There was something else unusual, which was an invisible Risen mob i often tab targeted to, but thats how i play, constantly tabbing to tag multiple enemies for loot, other than that, im out of ideas on how i got a permanent ban.
I have never cheated in a game since a button code in Black ops 1 on xbox.
The account termination has nothing whatsoever to do with the use of a certain mouse.
It has nothing to do with your buy-and-sell patterns.
It has nothing to do with your choice of mobs.
Your account was terminated for using a third-party cheat program and the evidence of its use is monumental and irrefutable.
The forum is not the place to come to discuss your account termination, nor to argue with policy, nor to argue with a specific decision. You’ve discussed this with Support and now you’ve received the same answer here. If you decide to buy a new account and play Guild Wars 2 in the future, avoid all cheating and exploiting and you’ll be fine.
A fix for this will be in an upcoming update (I don’t have an ETA for which one, though). There’s a carnival barker running a shell game in Beetleton, but she’s randomly asking players in Queensdale to take a guess, instead of only asking players near her.
To Devon Carter – on behalf of my guild The Unlikely Plan [TUP] on Aurora Glade EU, we cordially invite you to join us for a raid. On the 14th June we are combining our two favourite pastimes, drinking while gaming. We will be having a drinking warband for the reset of the 14th June – our own drinking rules apply! You are most welcome to attend, heck even try your hand at the helm, you can lead the raid for the evening. With 20-30 loyal die hard misfits at your command, combined with copious drinking, you can’t go wrong.
Gotta say, you had me at drinking, but you lost me at Devon Carter. It’s Carver, man! I can’t make any commitments, unfortunately, but I will say this much. Aurora Glade should keep their eyes peeled for some Anet assistance in the coming weeks. Likely on a Thursday.
Follow the advice above to see if you can retrieve your password from your computer. Otherwise, the team will help you very promptly, so feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.
Guys — these issues are reviewed and addressed really quickly. Please remember to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
If you want to “vet” a name please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
The forum community is not able to provide an accurate “name-vetting” service because not everyone is aware of the policies and, quite frankly, not everyone agrees, so a person petitioning for a “name check” may be given inaccurate information.
“Back story” is irrelevant. You may say it means something harmless to you personally — and excuse my skepticism about that claim -- but no one else who sees the name in the game is going to know, or ask about, to come up with some personal excuse for the use of a term that you know, in a general sense, is considered offensive.
Names are not filtered. Every player will see every name in the game, both character and display. That is why we are so careful about names, and that is why players must use care in their selection of names.
And “care” is relevant here. Please care about the community enough to use acceptable names. Please care about your fellow players — from all walks of life, different countries, cultures, ages, and genders — to use care in selecting a name.
can’t buy gem with visa
the game said it was approval faied
why?
Hey there, doraemon,
I think what’s happened here is that you’ve made a number of purchases (thank you!) and the system is set to put a cap on XX purchases in Y period of time. I believe you may have gone through the “purchase white-listing” process before, but for others who wonder, the “cap on purchases” helps protect people who may have a child in the home making unauthorized purchases, a stolen credit card, that sort of thing. This pause is not an indication that someone is a fraudster!
Soooo… what you do is contact Support. I think you’d done this before so you know these situations normally get resolved very quickly. Anyone who comes across this should please drop Support a line by filing a ticket through the “Ask a Question” tab on that linked page.
Bought the game today, only to find out about how the system works with full servers and creating characters. If I was playing by myself I’d just roll on a lower pop server, but I have a friend I want to play with (Who also plays with other friends) so I have to be on Jade Quarry.
Is it a real “24/7 full” thing, or is there commonly space available at odd hours?
If you delete all your characters, you can move for free and be with your friend. There is a limit of one move per 7 days, so keep that in mind. And yes, if the world is full, you need to try at different times of the day and I bet you’re there quite soon.
Thanks for the report, there’s a bug where male medium armor users (only) are losing their utilities during the ghost transformation, it will be fixed in a future update.
I was having exactly the same problem and was about to submit a ticket when I saw this post. I also couldn’t log in with my account name, but once I used my e-mail address, problem solved.
BTW, I’ve tried Star Wars: The Old Republic, The Secret World, Star Trek Online, Neverwinter, and EVE, and GW2 blows them away. Best mmo ever.
Glad you’re logged in now. And thanks for the generous words. We love the game, too, and your thoughts are warmly appreciated!
I’m not sure where this should go exactly, but since the support staff has been super helpful in returning my account back to me I just wanted to say thank you to all the people that have been helping me.
Big thanks to GM Draghna, GM Little, GM Taroz, and GM Aella. If you guys are ever in Albany, OR I will definitely treat ya’ll to some free drinks.
Thanks very much again!
-Riku Shinobu, Leader of Upper Echelon [Echo]
I’m so glad that the team could help you. Thanks for the kind words — I’ll make sure they see them.
Recently got a suspension for a character name and I believe ANET was nice enough to take it off before 72 hours, and I changed it into a more suitable name. However, I got another suspension because of an offensive name again. I’m sure it’s for another character. I agree, couple of the name(s) were immature and violate policy (which I failed to read before hand). But my main concern is how many times will I be suspended? I’ve already submitted a ticket but came to the forums to possibly get some insight if there is a way to change all the name(s) that are in violation.
Thank you!
You had three others that were offensive. Some more than others, but all were not acceptable. They have been flagged for renaming and you will be required to rename each flagged character before accessing it.
Obviously, you’ll need to do this after your suspension expires.
Please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist him.
They will need information to establish that the account belongs to him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
At this current point in time none of our rune sets with buff durations reflect changes on utility skill tool tips. They still however should be reflecting the proper duration of boons you aquire on your buff bar. Hope this clears the air on this functionality at this current time.
in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ
You should be able to use the new serial code with a new email address, that is, to create a completely new account. your issue is related to trying to reopen a closed-for-refund account. You may not, as I’ve explained, link to the old email address / log-in name or link to a Guild Wars account previously linked to the refunded account.
Here’s the situation: I’ve been getting weird messages supposedly from ArenaNet with the content in [LINK REDACTED] I thought it could be some kind of phishing attempt, since after the first time I followed the mail’s link and input my information, I couldn’t log into the game with it.
But the thing is, I’ve been getting them from time to time and today, I decided to use an online link scanner and it gave me [LINK REDACTED] these results. I’m now in a situation in which I don’t understand what I should do in fear it’s a really elaborate phishing scheme, because the message doesn’t quite elaborate on the problem.
What you received is a phishing emails. Searching this forum for “email” or looking for “phishing” would have answered your question.
With all due respect, putting up images about phishing emails on an external site is a very bad thing to do. I have redacted those links, and ask others who want to post images to do so on this forum, because I’m not at all comfortable having people blindly follow a link to an external site. That is just a very bad thing indeed.
From Gaile Gray, another thread:
“Be aware that if one gets a refund, the account is permanently closed AND the credit card associated with it is disabled and may not be used in the future in any purchases related to Guild Wars or Guild Wars 2 (or any other NCsoft game). This means that it may not be possible to simply get a refund and start a new account”.
A refund can not be undone. So the account you had is lost forever. To see what else can be done for you, you should contact support.
No. Nothing can be done to reverse this situation and suggesting that someone contact support is pointless (and a waste of resources). The account and related credit cards are not accepted in the future, for what I hope are obvious reasons. A refund is permanent and irreversible, and we communicate that before we process the request.
This issue is owned by the person who requests/asks for/demands a refund, and no one else. Those who chose to come back to the game may do so on a new account, but we are not able to relink a GW account to a new GW2 account, nor re-enable the first GW2 account.
I already made a ticket it won’t hurt trying another way of support. I’ve bought this game before it went live and after a couple of months i asked for a refund and got it. Now i’m trying to get back on it: i bought another serial and linked it to my old account. Buuuut i can’t log into the game, i get an error message saying my account was closed in order to fulfill a request for a refund and i can’t use the new serial to create an account.
Please help me. Thanks.
I am confident that you were answered accurately in your ticket. The results of the refund mean the account is permanently disabled, as you chose it to be. You are welcome to play on your new account, but we will not re-enable the old one, nor relink a GW account to the new account.
i recently had my account banned for 72 hours due to an unacceptable name. when my account was unbanned i changed the name of a character that was flagged as inappropriate, but my account got banned again for the same issue. im not sure what char it is until i get the ban removed. i wish when my account was banned the first time that i would have gotten an email notifying me of what char’s name was inappropriate and if there was another char with an inappropriate name it too could have been resolved. is there anybody who has had this happen before and how do i fix this so it never happens again. i am perfectly fine with changing my chars names if i know which ones they are and why it was banned.
thank you all i love the game!
You had your warning in May, when you chose an obviously-offensive name and were required to change it with no suspension. Now, you’ve chosen another offensive name AND have been noted as using an offensive display name. You will remain suspended this time. No, we won’t send a warning email — that warning was given with the first required name-change and should not have been necessary, since the Naming Policy clearly states our requirements for game names.
We’re not going to spend tim ein emailed debates about whether “ThisReallyOffensiveGameName” is …. really offensive. I’d warrant that 99% of the people who use rude names know they’re doing it, and the other 1% would be covered by the first-time forgiveness.
Be advised that continue breach of the Naming Policy will result in extended time-outs and, ultimately, in account termination.
Hello Everybody. I been having a hard time figuring how to change my guild name. I Wrote 4 Support tickets to have my guild name change and no Answers. If theres is a way for a MOD to help me do this it would be fantastic. I know there is a way to change a guild name b/c it’s a common idea. It would be Great to settle this problem Quickly.
Thank you for reading.
First, please never submit duplicate support tickets. One ticket will get you the answer you need, and submitting duplicates means that other player are not getting the help they deserve because the system is clogged with repetitious and already-answered tickets.
We do not offer a guild-name change service at this time. I have suggested that — like character name changes — this may be something we offer through the Gem Store in the future. However, I do not know whether that will be added or not and again, this is not a service that we offer through Support.
Really? A little bit of cursing here and there is a 72 hour ban? Seems a little overly harsh. From what I remember in other games policies it was more like warning, then 12 hour, then 24, then 48, then 72, then a week, then they start talking about perma bans. Everyone who legally plays this game signs a TOS stating they are 18 or older, seems a little ridiculous to have such harsh policies.
First, you were not banned. You were suspended. And this came about because you use very offensive language many times. Language that even those who are “18 and older” find unacceptable, and which is disallowed by our policies.
Secondly, you may be thinking of another game, but we do not issue “warnings,” nor do we have 12-hour suspensions. Over the years, we have found such short-term suspensions to be of little to no value, so we instituted the 72-hour suspension as the first level.
Evan Lesh mentioned in the last sPvP State of the Game that there are some updates coming to the matchmaking system. If you’re curious, the VOD for that show is here: http://www.youtube.com/watch?v=IIKjxfuKBqw
-- but no one else who sees the name in the game is going to know, or ask about, to come up with some personal excuse for the use of a term that you know, in a general sense, is considered offensive.