Not sure why this is an issue NOW after i’ve purchased gems without any problems whatsoever multiple times before…the most recent being a couple weeks ago.
Says I have to confirm my identity through customer support.
Please advise on what to do…
Sometimes you hit a “purchase cap” where the system needs to be nudged to allow you to make another buy. We can help with this! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
After logging out completely and logging back in the gems re-appeared. I was then able to purchase the sickle which arrived in good order. Matter resolved, though the behavior was till on the weird side.
I’m glad this sorted out for you, and I hope you enjoy the gift. Thanks for your support of our Gem Store!
No need to make this thread. Your ticket is from today. You will very like get your answer through support later on today as well.
Yes, this ticket was reviewed and responded to in a couple of hours.
Folks — please do not post right after you’ve submitted a ticket. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Wow.. thanks guys =) I would think the game would just delete the oldest message but I guess not.
Nah, we never know what mails you might want to keep for sentimental reasons. So we leave it up to the individual mailbox user to do the deletions. As you found, once you remove some of the “white envelope” player mails, the other mails drop down into the box.
This isn’t something that can be addressed via a forum post. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Fixed a client crash during combat while transforming.
Living World
Dead players will no longer be left out when their team scores the win in Dragon Ball.
Tigg has become wise to attempts to rig his races! He has made the Moas more determined than ever to avoid this corruption!
Fixed a bug on the PvP version of the Dragon’s Jade weapons which disabled the upgrade slot.
The mystery Moa is now counted as part of The Winner’s Circle Achievement.
“Delete Me” Achievement Category has been… deleted.
Food consumables will no longer affect players in Dragon Ball.
Fixed a bug where achievements were not being properly rewarded for activities.
WvW
Fixed an error that prevented the World Ability Point reset from taking effect. Players with spent world ability points have had their points refunded.
So my account was hacked. My friend had just come out of hospital after recovering from cancer. He REALLY Wanted to play, so I was about to log on, these are the incorect details, I was like ‘’ Alrighty then ’’ I tried around 5 more times, failed, so I contacted guild wars 2 support and they helped me, put new measures in place for my account. When I told my friend, we was skyping with cams on. The smile on his face was so amazing.
So thank you guild wars 2 support. Your all freeking amazing!
It’s so nice of you to write this, GambGaming. Thanks for helping your friend, and please send our best wishes for a speedy recovery!
i bought 5 rich ones and my gems disappeared showing i bought them, and my inbox isn’t ful
Note that your inbox doesn’t have to be “full”. Some email (such as the special event announcements, I believe) will not increment the “mailbox full” counter, but will block new messages after a while. So a full mailbox is still the most likely culprit.
This is the Game Bugs sub-forum and discussion should be limited to the actual bug itself, which is food buffs providing regeneration—something that was not intended. Please stay on topic, or one of the moderators will have to lock this thread.
Secondly, food items that give the player health regeneration have been temporarily disabled in order to prevent their use in Dragon Ball Arena.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Did you try clearing out your inbox? If it has too much mail in it (usually 10+ letters) it will hold new messages in a queue until room is made in the inbox.
Please do not bump threads. Please also do not create new threads when there is already an existing thread. There are already topics about this issue on this sub forum, and all discussion is being directed to this thread. Thank you for your consideration and assistance in keeping the forums organized.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Could it be that this is the Scavenger hunt for the Precursor? Looking for all those caches around the game to forge your own precursor?
Yeah, if this is the scavenger hunt for the precursors…precursors are going to tank once it’s released. Unless there’s something extremely big missing, you can do those within a few hours or less (with mesmers it’d be incredibly fast). I’m going with future Living Story content instead.
Thank you for the report. This issue is being tracked by the team and they are working on a resolution. Please use the existing thread to discuss it. Thanks.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Yes, this event is for all levels Head on over to Lion’s Arch and check out the activities or hit up some of the lower level areas and take on some Holographic Dragon Minions!
Did you try clearing out your inbox? If it has too much mail in it (usually 10+ letters) it will hold new messages in a queue until room is made in the inbox.
While we do have the ability to turn some types of content on and off dynamically, the text for achievements are not one of those things. Unfortunately, this means if we have content that turns on before our next release, the achievement text will have to be available on patch day.
Many players require a bit of direction and context and we have found that the achievement text is a useful way for us to direct them. While there is a big downside of presenting some spoilers, we are working hard to frame the text so as to not spoil the actual events that will be happening over the next two weeks.
I will say that unlike the southsun achievements, all of the achievements in the dragon bash category will be accomplishable before our next release (hotfixes don’t count :p).
There is a thread in the bug forum regarding this. We are going to go ahead and close this thread but we encourage you to use the existing thread to provide more information.
There is a thread in the bug forum regarding this. We are going to go ahead and close this thread but we encourage you to use the existing thread to provide more information.
We are aware of this. Thank you for the report. Please use the existing thread in the Game Bugs sub forum to discuss it and report any further weirdness
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
“Globs of Ectoplasm can now be salvaged into Piles of Crystalline Dust. This change should help Globs of Ectoplasm maintain a strong value in the economy and lower the cost of Crystalline Dust.”
Thank you. Now if we could have a solution for lodestones that would be awesome!
The dust solution was a quicker low hanging fruit change outside of the larger reward system overhauls, so we figured we’d get it out quickly based on all of your feedback.
Unfortunately, it appears the respec didn’t go into effect yet. We are working on sorting out why, but as soon as possible, you will have your points reset. Apologies for the confusion.
As part of the most recent build, we’ve made a change to the range of arrow cart skills granted by Arrow Cart Mastery. As we made a change to something that people spent their world ability points on, we felt it was only fair to also include a reset of world ability points so everyone could decide for themselves if they wanted to keep them where they had been. Every character with any amount of points spent has had them all refunded. This is a one-time reset.
The events API was updated. There is now a new state called ‘Inactive’. This was reflected in the API documentation.
The inactive state is slightly different from the warmup state. An event in warmup is waiting for specific criteria to startup (usually, some amount of time must pass). An inactive event will stay inactive until it is activated by some external event.
The Ship’s Council of Lion’s Arch is sponsoring Dragon Bash, a celebration of the Tyrian spirit and resolve to defeat the elder dragons. Bash on dragon piñatas in cities and shoot fireworks at the giant holographic Shatterer dragon projected over Lion’s Arch. Revel in activities such as the Dragon Ball Arena and bet on moa racing. Across the countryside, players will discover mini-projectors that will test their mettle versus holographic dragon minions!
The celebration includes two must-see events: The fireworks show during the first weekend repeats every two hours, and attendees who watch the finale will receive a dragon helm. Then the week after, players can enter the effigy ceremony and witness the cultural representatives as they join the Captain’s Council in burning the dragon effigies in the Grand Piazza of Lion’s Arch. It promises to be an exciting time for all.
“Bash the dragon! Smash the dragon! May it never rise up again!”
General
Dragon Coffers have been added to the list of potential loot drops for all creatures in the world.
Lion’s Arch
Lion’s Arch has been decorated with Dragon Bash decorations. A projector has been set up, where the Lion’s statue normally resides, to display the holographic Shatterer dragon that will circle the city. Zommoros has dressed up for the occasion, and various kites, posters, torches, and targets have been placed throughout the city. Firework launchers have also been added for players to join in the celebration.
Players can enter the new Dragon Ball Arena activity, which takes place in the sewer beneath the city, by talking with Finolla in the Mystic Court.
In Farshore Ward, players can bet on their favorite moa to win in the moa race and win various prizes.
The Captain’s Council will appear in the Grand Piazza to inform and direct players to all of the Dragon Bash festivities.
Explorable Areas Leading to Lion’s Arch
The explorable areas leading up to Lion’s Arch (Queensdale, Kessex Hills, Brisbane Wildlands, Caledon Forest, Metrica Province, Plains of Asford, Diessa Plateau, Wayfarer Foothills, Snowden Drifts and Gendarran Fields) has been seeded with mini hologram projectors that will create hologram minions to bash. In addition to normal loot drops, these minions have a greater chance of dropping Dragon Coffers and candy.
A new rock formation now appears in the Gendarran Fields.
All Major Cities
Heralds have been updated to announce the arrival of the Dragon Bash festival.
Dragon piñatas can now be found in all of the major cities for players to bash and collect festival candy.
Fireworks Event
During the first weekend, between 9am PDT June 14 and 9am PDT June 17th, a grand fireworks show will repeat every two hours. Players who witness the finale will be awarded a container holding three account-bound commemorative dragon helms, one for each armor class in the game.
Achievements
A new Dragon Bash category has been added for achievements involving the Dragon Bash festivities.
The Dragon Bash Experience meta-achievement will reward a set of Holographic Shattered Dragon Wings back item skin for players who have completed 10 out of the 14 total Dragon Bash achievements (Case Closed not included).
Fourteen new Dragon Bash festival achievements have been added. Please note that The Big Boom in the Big City, Case Closed, the Ceremony and Acrimony achievement line, and Burn Down The Dragons cannot be completed until additional Dragon Bash content is unlocked at a later time.
BALANCE, BUG-FIXING, POLISH
General
Added a new combat/movement toggle option: “Right-Click to Attack/Interact”.
World Polish
Living World
The chest that spawns after the Crazed Karka Queen is defeated is no longer limited to once a day.
Bloodtide Coast
Living Covington Pirates should no longer respawn when the player helps Bill and Hekja fight Risen Pirates.
Straits of Devastation
The Champion Ooze in the Zho’qafa event has been demoted to a veteran.
Personal Story
“Bad Blood”:
There is now a slight delay between the time the wind starts up and when it knocks the player off the wall. The audio cue has also been cleaned up to make it clearer.
“They Went Thataway”:
The Ministry guard now appears at the base of the stairs.
Items
Globs of Ectoplasm can now be salvaged into Piles of Crystalline Dust. This change should help Globs of Ectoplasm maintain a strong value in the economy and lower the cost of Crystalline Dust.
Master Tuning Crystals, Master Maintenance Oil, and Superior Sharpening Stone recipes now take more Piles of Crystalline Dust to craft. This change is to help these consumables maintain a high value with the new influx of dust.
Profession Skills
General:
Fixed a bug that caused sigils to be removed when the player died while transformed.
Fixed a bug that let teleport skills teleport players through certain walls, most notably the clock tower’s walls in The Battle of Khylo.
Fixed a bug that made line-of-sight checks frequently succeed when they shouldn’t.
Fixed a bug where skills that draw allied conditions would instantly cure any condition that was self-inflicted.
Elementalist:
Signet of Restoration:
This skill now has its cooldown reduced by the Signet Mastery in PvP.
Necromancer:
Parasitic Bond:
The healing from this trait will now display properly in the combat log.
Reaper’s Might:
Removed misleading text.
Reaper’s Touch:
Fixed a bug with this ability’s damage that caused an inconsistency when not traited with Spiteful Talisman. Damage while un-traited has been increased by 50%.
Spectral Grasp:
This ability will now pull the full 1200 range, instead of 900.
Spiteful Talisman:
This trait now works with Reaper’s Touch in PvE.
Ranger:
Coral Shot:
This ability now lists bleeding dealt at different ranges. Bleeding damage has been increased from a maximum of 2 to a maximum of 4 at a range of 900.
Signet of the Hunt:
This ability now displays a skill fact for the damage increase of its active effect.
Quicksand with Stone Spirit:
This skill’s facts will now display properly.
Warrior:
Counterblow:
This skill now has a range fact.
Endure Pain:
Updated the text of this skill and its buff to make it clearer.
Versatile Rage:
The effects of this trait will now only trigger once every 5 seconds.
Guardian:
Strength of the Fallen:
Fixed a bug with this trait that makes it lose health 33% slower while downed instead of the previous 11%.
Engineer:
Explosive Powder:
This trait now functions with detonating turrets.
Reserve Mines:
This trait now functions with other traits, such as Shrapnel, Steel Packed Powder, and Forceful Explosives. In addition, fixed a bug that caused the mines to not strip boons correctly. Explosive radius has been increased from 60 to 120.
Rifled Turret Barrels:
This trait no longer makes Rocket Turret fire invisible rockets.
Toss Elixir R:
All of the effects of this skill are now normalized to the correct radius of 180 units. Previously, some actions were only effective at 120 units.
Toss Elixir U:
This profession skill now functions with Acidic Elixir.
Mesmer:
Blurred Frenzy:
Updated the duration tooltip to indicate the actual duration of the evasion.
Structured Player vs. Player
Added a menu for custom arenas to reset to standard or tournament defaults from the configuration UI.
Added a name and owner search box to the game browser.
Added a default filter to the game browser to search for recently joined custom arenas.
Fixed a bug with ratings that caused inaccurate updates when players left before the end of a match.
Updated the matchmaking algorithm to better match new players.
Updated the ratings algorithm to reduce volatility.
Updated the profession icons on the map to use brighter team colors.
World vs. World
World Ability Points have been refunded to all players who earned them. Changes were made to Arrow Cart Mastery, allowing players to reallocate their points. This is a one-time reset.
Arrow Cart Mastery skills have had their range reduced to be better in balance with other siege weapons.
The WvW Ranks and Abilities tab now displays how many bonus rank-up chests a character has remaining.
Superior Siege and Omega Golem blueprints now have different icons from regular siege blueprints.
BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions
The Rich Dragon Coffer is now available in the Consumable category of the Gem Store for 100 gems each, or 5 for 400 gems and 25 for 2,000 gems. This special festival box always contains Dragon Bash candy and also has a chance to contain fireworks, a Mini Holographic Risen Knight, and rarely a Dragon’s Jade Weapon Skin Ticket. Rich Dragon Coffers contain all the same items as the Dragon Coffers* *that drop commonly from Dragon Bash enemies, but have better chances at rare items.
The Dragon Bash Mini Pack is now available in the Minis category of the Gem Store for 500 gems. The Dragon Bash Mini Pack contains three exclusive holographic minis to commemorate the Dragon Bash festival. If you place all three minis from the Dragon Bash Mini Pack in the Mystic Forge along with the Mini Holographic Risen Knight (which can be obtained from either Rich Dragon Coffers or Dragon Coffers), you will receive a Mini Holographic Colossus.
Polla, Biviane’s doll, is now available in the Upgrades category of the Gem Store. This special doll commemorating Cobiah’s sister can be equipped in the accessory slot and is available for free to all players.
So we leave it up to the individual mailbox user to do the deletions. As you found, once you remove some of the “white envelope” player mails, the other mails drop down into the box.
