Guild Wars 2

Can you find the email and respond to it? I can send you a new email with a placeholder message, if you desire.

FallenCro.8074:

And this is how ArenaNet works… Without any proof i am blamed for hacked account and they CANT restore it again because they did restore few days ago and they “cant give more money to goldselers”!!! Well whatever you restored i never saw. I was not able to log because someone was already in my account.
Nice job!

So basically they rejected giving me back my stuff (and i didnt even had anything really special) because this is all my fault. Never mind that all my other online games has never been hacked and i dont have any virus on my computer.

But they made my job easier. Dont worry I am going to delete all my characters and forget about this game. I am really sorry i paid for this (and bought some things in store) and this is how they behave. Paying customer is wrong but someone earned money from my time spent in game and they are unable to track them? I guess its imposible to see where is money sent? Thats your gold seler or whatever but its easier to reject the paying customer.

Thanks again!

No one “blames” you for having your account hacked. But whether we can help you — and usually we can — is dependent on specific circumstances. You must secure your computer, and based on what you yourself have said, I do not think that is the case in that you were hacked repeatedly and there’s nothing on our end that is causing it.

Yes, it’s true that we cannot be held responsible for the security of your computer or your email. But may I have your ticket number so I can verify that this is what one of our agents said to you? You have a quotation above and it doesn’t read like anything I’ve seen our agents say.

This is fixed in the current build. Sorry about that.

Passareca.8062:

no malwares but I’ve changed to passwords of everything

ps How long do they usualy take to respond?

You generally will hear within a few hours.

Please look in the sticky posts in this forum for information on Account Restorations.

World vs. World

• Boiling Oil Mastery 4 (protection when using oil) will no longer apply an evade bonus to the user.
• Map marker ordering has been corrected so that green player dots are drawn underneath blue party dots and commander markers.

BALANCE, BUG-FIXING, POLISH
General

• World: Southsun – Reduced density of reef skelk around Pearl Islet

Amous.5926:

I have problem with buying gem in game and buying Guild wars 2 by my credit card. When i tried to buy gem in the game, it repeating said that credit card approval failed. Also, i want to buy a new guild wars 2; however, when i try to complete my purchasing, it shows me “The credit card information you entered was invalid. Please try again.”. Therefore, i went to my bank to ask them about my card and does they block anything. They said no and my card is fine.

We’d love you to be able to complete those transactions, so please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Oh and there’s a nice FAQ about the BLTC/Gem Store that you might enjoy reading: https://forum-en.gw2archive.eu/forum/support/account/FAQ-Gem-Store-BLTC-Trading-Post/page/42#post2064549

Thanks for your support of our game.

This is so embarrassing! First, yes, that’s a legitimate message. (In fact, I wrote it. ) What happened was that somehow when the “text strings” were localized and prepared for the in-game presentation, the special characters got messed up, and as you can see, the results were not pretty.

• It is a legitimate message
• You did get a replacement kit or kits
• We’re going to try really hard to have less weird-looking messages in the future.

I am glad you realized your error and asked about this. I suggest that you contact Support immediately by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I would suggest that you contact our Technical Support Team. You can do that via your existing ticket if you are sure that your email is secure. However, I agree that you should not reject the possibility that your computer is hosting malware. So can you access the support site from another, secure computer?

Anyway, TS often can help a customer re-secure his/her computer so that is what I recommend.

Pookiki.3154:

A couple months ago i got hacked, and someone was logging in as I was playing. I tried to change my password, but he hacker beat me to it. To make matters worse, he also hacked my email so i couldn’t get a hold of my serial code. With that said i explained that to A-net, and all they gave me was some automated response and asked me how good the customer service was (and there was none). While it would’ve been wise to write down the serial number, i wasn’t expecting both accounts to get hacked simultaneously.
With that said, I was wondering if there was a way to either get reimbursed, or to at least get my account back. My email that was connected to the gw2 account is pretty much gone, so I feel like without the serial number i won’t be able to get much. But still I can’t help but feel like there’s something else that can be done about this issue.

Your account was active today, so if you are not playing it, please update your ticket and ask for additional assistance. Please note: Once an email and game account are hacked, it’s very difficult to track and resolve the issue. And I’m sure you realize that we cannot be held responsible for the security of an email account.

Go to the Forums tab at the top of this page and access your support account to review your ticket. If your email was hacked you probably didn’t get the answers that the team sent you.

Hi Phoenix Rising – If you’ve already ruled out ports and firewall/security software to be the culprit, I would like you to stop any applications that may automatically startup in the background when you turn on your computer. When you remove these applications from these startup lists, you may want to note them down so you can manually re-add them in the future if you wish. Doing this will help us determine if another program is interfering with your ability to run Guild Wars 2.

Please perform the following:

1. On the Finder menu bar, click Go > Applications > System Preferences.
2. Under the System header open Accounts.
3. Choose your account on the left.
4. Click the Login Items button on the right.
5. Select any items in the list and click the minus button below the list one at a time.

Once these are removed please perform the following:

1. On the Finder menu bar, click Go > Computer.
2. Open your Hard Drive.
3. Open the System folder.
4. Open the Library folder.
5. Open the Startup Items folder.
6. Please remove any applications that are listed here.

Once these items are all removed from both locations please restart your computer and try the game again.

Hope this helps!

smiley.1438:

ERMAHGERD! You added RGB values and made all our efforts obsolete! Q.Q
(thanks, was fun to find out anyway )

You still need the more detailed information if you want to apply dyes against textures yourself, such as for guild emblem compositing.

The colors you were seeing invalid saturation values for were colors that had a different base_rgb than 128,26,26 (skin, hair, eye, etc. colors).

I just updated the API to show the base_rgb of colors. I also removed the non-dye colors to make it more uniform and reduce confusion (multiple “black” dyes, etc.).

I also created a javascript version of our internal color shifting algorithm here: http://jsfiddle.net/cliff/jQ8ga/ . This example code uses the sylvester javascript matrix library for math.

The way it works is pretty different than the processes previously described — it calculates a transformation matrix which is then applied to the color in one pass.

I also added pre-calculated RGB values to the color API for those who don’t need to deal with HSL transformations and just want an RGB value. It can also be used to test your color shifting algorithm against ours for correctness.

Dr Ishmael.9685:

Looking at smiley’s listing, it appears that colors 1222-1230 are the hair colors exclusive to the Self-Style Hair Kit, and colors 1231-1242 are the dyes from the Flame and Frost Dye Kits. The hair colors only have a default material, while the dyes all have cloth/leather/metal. This definitely supports Rhino’s hypothesis.

Yes, that’s right. I just updated the API to remove those colors for now, since you can’t really do much with them. So now it’ll only return dye colors. In the future, we could re-add those if there’s an interesting use-case, but I think for now it’s confusing.

The Color API was updated with the following changes:

• Added pre-calculated ‘RGB’ values for users who only want an RGB value and are not planning to apply the color to a texture mask.
• Added base_rgb value to each color returned
• Changed API to only return ‘dye’ colors. Previously the API showed skin, eye, hair, etc. colors in addition to dyes.

SiegHawk.7981:

What if we own 2 guildwars 2 account? Because i bought 2 guild wars 2 copy with 2 seperate keys one was for me and one was for my friend so i was wonder since my friend quit the game does the account still count as minds sincei bought them both? i have both the game copy with me and the keys as well to prove it. also i used a yahoo.email on my account so is it possible to change that email later on, if yahoo doesnt work cuzi read the first post from this thread abut yahoo email not working after augst.

The person who registers the account usually is considered the account owner. You are welcome to discuss your specific case with Support and they can give you the info you need about the accounts you’re concerned about.

KNOWN PHISHING EMAIL

Subject: Guild Wars 2 Account New Security Measures

Due to large amounts of the players’ accounts were stolen, we found that all methods used to steal is E-mail authentication. To protect your account, and avoid account theft or stolen by hackers which will cause account closed, our security department has developed a new dynamic password card security measures. Now they will be distributed free of charge to all players. Please click on the link to receive dynamic password card to ensure account security.

[LINK REDACTED]

To maintain account security is the responsibility of the account holder. Please note that if your account has been stolen, it will be blocked by the security sector. If this happens, please click on our account recovery channel.

[LINK REDACTED]

We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.

If you need additional help, Please visit our:

[LINK REDACTED]

MarcoCardoso.1054:

Is funny, the suport that they give me is send me 4 times an email like this…

Your recent incident update was from an email address not associated
with the incident. In an effort to maintain the security of
information, we cannot update the incident using this email address.
If you are the incident owner and your email address has changed, or
you want to be able to update the incident using this email account,
please update your contact information using the following link, then
resubmit your update.

As you can imagine, unscrupulous people will write Support saying, “Hey my account is XYZ and I need you to give me access,” or “I want you to change Account Name A to Account Name B.” These are both ways that your account could be stolen, if we were to do that without verifying ownership.

That is why you’re being asked the questions, and that is why we really need to have the answers. Thanks for understanding.

Got an update for you guys! Thanks to everyone for dissecting the current state of targeting!

There is certainly a bug with prolonged mouse-presses and not moving the cursor. I am fixing this. However, this is certainly an extreme case and fixing this will not solve all issues players are experiencing.

The current click timing threshold is 250ms. We are playing with a lower number internally to see if it causes problems like people perceiving clicks as not registering.

There is also window of error when clicking that could cause your mouse-release to select something different from what was hovered during the mouse-press. While this should also very rarely happen with the timing and distance thresholds, it is still a potential problem that will be fixed.

On top of all this is still player preference. Not everyone wants a single right-click to perform default actions. This is why we’re adding a toggle for it in the next patch.

There are still questions left to be answered for how targeting in Guild Wars 2 should work, and I’m sure these will be answered as we continue to iterate.

Hey guys this is a known issue with the Mac client. At this time we have no ETA for a fix, but please be assured as the Mac client is still in beta testing this is still being looked into.

Sorry for any inconvenience!

Looking to start a dance party in Lion’s Arch? Interested in joining a group of RPers holding an event on Tarnished Coast? Whatever the reason, if you’re hosting or looking to join in on an in-game event, this is the forum for you.

Event Organizers : be sure to include all the details about your event. Here are some details that may help better communicate the event:

• The event name
• The name of the organizing guild, world, or player
• The world and location of your event (i.e., Black Citadel Imperator’s Core on Fort Aspenwood, Lion’s Arch on Stormbluff Isle, etc.)
• The date, time and time zone of your event
• A description of your event, explaining the purpose and activities offered to players

Last, please make sure that you’ve followed the Guild Wars 2 Terms of Use: https://www.guildwars2.com/en/legal/guild-wars-2-content-terms-of-use/

Welcome to the Guild Missions subforum. This is the place to discuss, you guessed it, guild missions. Anything to do with guild missions is fair game here, but if you’re looking to join a guild for add more members to your guild to take part in these missions, please use the Guild Recruitment or Looking for Guild subforums.

I’m not sure what resolution you’re looking for… CS (and me) do not have the ability to arbitrarily set your current story step, so we’d have no way to put you on “Cathedral of Silence”. Also, as I said, looking at the log, there are no signs of an incorrect story progression. This is the first I’ve heard of this in the 10 months since release, so I can’t figure out what might have happened. The only advice I can give is “Keep playing”.

We are putting the Trading Post under maintenance until further notice to sort this issues out. Please bear with us while we work on this.

Thank you!

Thanks for reporting this. Our team is looking into it.

We will update you as soon as possible. Thank you for your understanding!

Blumoon.5437:

Let’s say I develop a web app that shows all of the dye colors accessible in the game. In the future when OAuth support is implemented, will a logged-in player be able to see their favorites and unlocked dye colors for each of their characters?

That’s the idea. Any references to colors in other APIs would be able to be resolved using this API.

Wow, who knew that a simple color API would turn out to be so complicated!

Thanks a lot for helping me reverse-engineer our color math, and Killer Rhino, thanks for writing a great guide!

I’m going to keep looking into it on my end and see if there’s a better way for us to provide the API for you. It seems like we’re at least 95% of the way there though.

Let’s switch over to the “how-to” thread for any more discussion about implementation issues. ( https://forum-en.gw2archive.eu/forum/community/api/How-To-Colors-API/first )

Think.8042:

How exactly are you supposed to do the HSL shift in step 4?
Say I have 0.75 Saturation after applying brightness and contrast, and the API says I need to shift by 0.41? What should the results be?

Just clarified and fixed the API values a bit. S and L are actually multipliers. If you have a 0.75 saturation, multiply that by the saturation value. Add the H value to the base H value (normally 0 if no brightness or contrast has been applied).

Cliff Spradlin.3512:

I believe the following information is correct, but I’m going to have to check with other people to be sure:

The data for each color in the API represents a color shift from a base color to a new color. The base color for many dyes, including all guild emblem dyes, is RGB 128,26,26.

For guild emblems themselves, there are a few color masks such as the one here that can be used to define where the color gets applied on the emblem, and slight variances in the color that gets applied (by varying the base color).

Brightness should be added to or subtracted from each component of the color
Contrast should used as a multiplier for each component of the color ((color – 128) * contrast + 128)

Hue is a value from 0-360 degrees. Saturation and Lightness are both multipliers of the original S & L values.

The order of operations is:
1) Take the base (RGB) color
2) Apply brightness and contrast
3) Convert color to HSL space
4) Apply HSL shift
5) Convert color back to RGB space (this is the final color value)

http://dragonwatch.net/fancyemblemexperiment/ does most of this math already, using pixastic. The only thing it’s missing is brightness/contrast, which seem to be something that pixastic also supports.

I’ll make another update tomorrow to the API to make the values in the API match the values in this post.

OK – the API has been updated so that their values match the ones in this guide.

The Color API has been updated again with potentially more useful color values. Also, the JSON types were corrected. The colors now also only include the materials that are actually defined for them.

smiley.1438:

Cliff Spradlin.3512:

Default is the default material. There is not necessarily a material-specific color defined for a dye. In this case, the default is used.

Does that also mean that the default color is not always specified? That would explain this:

126: {
  name: "Hot Pink",
    default: {
    brightness: "128",
    contrast: "128",
    hue: "0",
    saturation: "128",
    lightness: "128"
  },
...

…or did i get you completely wrong?

Yes, that’s right. I’m going to update the API to only show the materials that are actually defined.

smiley.1438:

I somehow get the feeling that “default” refers to the base color Cliff mentioned above since these are the same values for a lot of colors.

Default is the default material. There is not necessarily a material-specific color defined for a dye. In this case, the default is used.

In the quoted dye, the color is actually not black, only the actual material colors are black. I’m still working on more detailed information on how to convert the colors to RGB.

Hey all,

Due to the inflammatory tone that this thread has turned into, it will be closed. Please keep in mind that if you want to discuss issues on our forums, you have to do it in a constructive way. Thank you for your understanding!

Hi there Sandra Martino – For this particular issue I think it would be best for us to assist you via the ticketing system. The thread below should assist you with contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Once you’ve done this, please update this thread with the ticket number or you can send me a PM with the ticket number and I will get back to you as soon as possible!

I believe the following information is correct, but I’m going to have to check with other people to be sure:

The data for each color in the API represents a color shift from a base color to a new color. The base color for many dyes, including all guild emblem dyes, is RGB 128,26,26.

For guild emblems themselves, there are a few color masks such as the one here that can be used to define where the color gets applied on the emblem, and slight variances in the color that gets applied (by varying the base color).

Brightness should be added to or subtracted from each component of the color
Contrast should used as a multiplier for each component of the color ((color – 128) * contrast + 128)

Hue is a value from 0-360 degrees. Saturation and Lightness are both multipliers of the original S & L values.

The order of operations is:
1) Take the base (RGB) color
2) Apply brightness and contrast
3) Convert color to HSL space
4) Apply HSL shift
5) Convert color back to RGB space (this is the final color value)

http://dragonwatch.net/fancyemblemexperiment/ does most of this math already, using pixastic. The only thing it’s missing is brightness/contrast, which seem to be something that pixastic also supports.

I’ll make another update tomorrow to the API to make the values in the API match the values in this post.

The guild API has been updated. Emblem information is now easier to parse.

Thanks for the post. I found the problem. =)

Killer Rhino.6794:

Question #1: How should we be interpreting the color numbers (i.e., hue might be a value in degrees out of 360?)

Edit: I really, really tried to find this all out on the web, but the inconsistency with the number just didn’t make sense. thanks for any info you can provide.

Sorry about the confusion! The API was showing color values that had been partially transformed. I updated the API to show their original values. The colors are in HSL color space.

I also added localized text names so that it’s easier to identify colors.

Does this clear things up for you?

The Color API has been updated. The color values have been improved to be easier to use, and localized text names for the colors were added. The API Documentation was updated to reflect these changes.

We made the color API an associative array as a result of this thread: https://forum-en.gw2archive.eu/forum/community/api/API-Request-Results-as-map-id-details/first

What programming language do you have trouble accessing the keys? In javascript it should be as simple as “for(var key in obj) {}”

Mia Lunarfang.5826:

Okay, so I understand if you cant or have no desire to implement my suggestions, but I would appreciate a response if possible.

…

I posted this elsewhere, but… whatever.

We don’t have the time to directly respond to every bit of feedback. It’s nothing personal, by the way. We just don’t have the time/bandwidth/free cycles/etc. We read as much as we can in the forums (and at other sources) and reply when we’re able.

We do value all thoughtful suggestions, so thanks to you and everyone else who has been posting here with ideas, concerns, and constructive criticism. We’ll take it into account as we work on future Living World releases.

The APIs have been updated with the following changes:

• New Guild API (see API Documentation for details)
• Item discovery has been improved, so hopefully any missing item issues will be resolved
• Added recipe restrictions and flags to recipe_details.json.
• Added start_time and end_time to wvw/matches.json
• In item_details.json:
  • output has been improved so that null properties are more easily interpreted. See https://forum-en.gw2archive.eu/forum/community/api/Possible-issue-with-buff-property for details.
  • infusion slots now show the item_id of the infusion instead of the full item details.
• Added minor new APIs for getting the current build number and color / dye information. (see API Documentation for details)

In principle, we should version the API for breaking changes like the ones to item_details.json. For now we’re not doing that. We apologize for any inconvenience.

And here is the NA match-up in image form as well!

Just to clarify, everyone is really glad that we could get it improved. It’s hard to say exactly how long something like this takes. The changes were brought on by what was pretty much universal recognition that item just wasn’t as appealing as it could be. From there I mocked up an improvement and then had a lot of feedback and support from our amazing artists to get it just right. Then it went through QA and I made a sacrifice to the noble and wise gods of live production to make sure we could get it into this build today (that was already planned to fix some other issues).

Greetings!

An issue was recently discovered with Burning Oil Mastery that needs immediate attention. While we work on the issue the Burning Oil Mastery line has been temporarily disabled. Players that have spent points in this line will see they have the abilities purchased, but the abilities will not be enabled. Players who have not purchased Burning Oil Mastery will not be able to spend points in this line at this time.“

Thanks to all of the players that post their bugs or help other players with their bugs. This is greatly appreciated and your posts are not going unnoticed. The issues are being looked at and ArenaNet wants the game to be as fun and bug-free as possible.
When posting in the bug forums, here are some things that will help us find and address your issue: one bug per thread, and searching for existing issues before starting a new thread. Also, the posts above in this thread have really good information on getting your issues into the right hands. Below is some information that can be included in your post that is very helpful to ArenaNet. Please include as much information as you can about the issue:
Descriptive Title (this also helps players search for and add to your thread)
-Server:
-Map/location:
-Character info(level, race, profession):
-How to reproduce issue:
+ A screenshot or video link

Please keep up the great posting!