There was a brief outage for WvW, and the WvW API (correctly) reported that there were no matches running. The outage has been resolved and I believe the API has now stabilized. Sorry for the trouble!
We’re going to be doing some maintenance on the API servers tomorrow morning as part of deploying a game update. The maintenance period is on 6/11/2013 between 8AM-12PM PDT.
Some of the APIs (particularly the events API) will be unavailable at times during the maintenance period.
After the maintenance is complete, there will be a new state returned by the events API, “inactive”, that will be documented further tomorrow.
I think Divinity Reach defenses got a little problem: Do you remember the vista at the giant hole in one of the districts? At this part the wall got a huge gap there.
Send support a ticket and see what happens. Not sure where they will draw the line on the refund, but it sounds like this other guy is getting 20% back.
I guess they do make some refunds. In that case tho, it was just a few hours and this case it’s a few days. However, it wouldn’t hurt to try.
If it was a matter of a few hours, I’d suggest a ticket. But this is a matter of days, and in that case, I don’t believe that we can assist with a refund.
If you think about it, the Gem Store could be handling this sort of thing all the time, for every sale, if the timespan for such requests was broad. That would get time consuming and costly, in terms of slowing response times for gameplay and account issues.
So because the purchase was well in advance of the sale, I would not recommend submitting a ticket.
I read all the replies to this poster and I am 100% with the OP. I also just had 2 friends buy the game who could not get onto my server. They thought they got 1 free transfer so rolled on another server and waited til a chance to transfer came up. It did last night!
Boy were they surprised when they got asked for a 20$ transfer fee…
This is not a great way to promote this game. While yes you can guest and play the majority of the game, its not the same as being on the same server what ever way you slice it.
It should be 1 free account transfer per an account which includes moving created characters. I can only see this hurting the sales of the game.
Many games charge (up to $50) to change servers. We allow a player to gather the costs in the game, at no additional fee, or to buy gems to accomplish it more quickly — as the player desires. We also allow the player to delete his/her characters — as I have mentioned in at least 20 threads — and transfer without any cost in gems. This option is particularly helpful for new players, and as you mention your two friends are new, this option should appeal to them.
Quite honestly, I am not sure why anyone would feel he/she was entitled to “one free transfer.” That is not posted anywhere, and as far as I know is not the norm in other games, either.
Please have him contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that he owns the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Be aware that if the email was compromised, he should use a NEW email account to contact Support. so that the hacker cannot intercept or read the email discussions with our support team (and possibly steal the account again).
Thanks, the ticket is generated from support the same folks that gave me the new password? What is a key logger?
Yes, the team will send you a new password. They may be able to restore the account to a time before it was compromised, so you may not have lost much at all.
Please be sure to take extra security steps to keep things secure in the future. The team can help you with ideas on increasing personal security, and these may help you as well:
For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.
Selling, traading, or exchanging any in-game item — weapon, material, gold — for real-world money or for other forms of real-world currency pr goods (including game codes, merchandise, etc.) is disallowed.
If we make an error, we will review and correct it. But keep in mind that a lot of claims of “error” are in fact coming from those who knowingly broke the rules, so you have to take the “I was banned” with a least a grain of salt. (Some are, of course, innocent.)
I just want to know, if there are any updates about the verification mail?
As Support told you, the issues doesn’t appear to be on our end. There are a few elements that may be involved, most principally your email provider, so since we know the Auth emails are indeed being sent, you need to investigate from the receiver viewpoint.
We cannot remove the 7-day cooldown, so in this case I do not recommend you submit a ticket. I like the suggestion about experimenting with different professions and such, knowing that you’ll want to delete all chars to make the move when the 7 days passes.
You used an unacceptable name. It was censored and you did not serve any suspension time. You came back and tried a variation of the same name. That was a poor choice, and that resulted in your second violation in 2 days and a required 3-day suspension.
In the future, please choose with more discretion and wisdom.
cant i just start the character over and you give me access to my account
You were given a second chance with the required name change. You chose to try a work around to continue to use the unacceptable name — which you knew was unacceptable — by renaming with “creative spelling.”
You do not need to delete the character. You simply need to serve your suspension and rename the character to something acceptable.
And because you asked in another thread:
You got your first warning with the User Agreement, the Rules of Conduct, and the Naming Policy. You accept all these via the UA before you even start playing. You got a second warning when your first offensive name was censored but you were not suspended. Now you’re asking for another chance? After using virtually the same unacceptable name, twice?
You were warned.
You did not heed the warning.
You were warned again.
You ignored that warning, too.
You were suspended, and suspended you will stay until you’ve served your time.
I suggest you use the period of your suspension to consider how it doesn’t take much time at all to come up with an acceptable name, and how playing is much more fun than sitting on the sidelines reflecting on your poor judgment.
You were attempting to acquire access to accounts for which you were not the owner. That is strictly forbidden, and Support will not be able to assist you with that.
Just go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you if you tell them you’re providing two codes and one is related to the account in question.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
so please be carefull ( evertyhing looks ok only the url beneath the links is weird )
i changed the links so no one can click them( if arenanet wants the links i will give them in pm )
Greetings!
It will be ongoing for further investigation by ArenaNet’s employees.
We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
hxxps://account.guildwars2.com/account/login-support.html
Once your account authentication has been completed, we will check your account and let you know what we can do for you.
Need help or have questions about your account? Visit our support site: hxxp://support.guildwars2.com/.
You used an unacceptable name. It was censored and you did not serve any suspension time. You came back and tried a variation of the same name. That was a poor choice, and that resulted in your second violation in 2 days and a required 3-day suspension.
In the future, please choose with more discretion and wisdom.
Hmmm. Since you are making art from what you see, not using say prints of Guild Wars 2 art and selling it as though you owned it, pretty sure that’s legal. Surely a company doesn’t have rights to art you make, that would mean that people would be prohibited from taking pictures of coke bottles for example and selling them.
Let’s be clear. Copyrights are a very serious matter and saying “you’re selling what you see” isn’t the way that copyright infringement is determined. For instance, I can’t “see” Star Wars and then start selling my own action figures based on Han and Darth. And please note that we host a Fan-Generated Content Froum where this sort of project can be offered for view.
The question is about selling work based on our intellectual property. Please wait for a more formal answer to your question, duckgirl, and thank you for asking. (In the interim, I will lock this thread.)
If you are disconnected from the game, please post in the Tech Support forum. Most of the time, these issues will be caused by our servers – they are not Game Bugs. The only exception to this would be if you are able to consistently cause a disconnect by repeating certain actions, i.e. previewing a certain item or using a specific skill, in which case posting in the Game Bugs forum with specific steps on reproducing the issue would be appreciated.
Looking at the video, the problem is that you’re looking in the wrong spot. The initial wave doesn’t come from the same location as the ghosts during the cannon trial. They’re inside, by where the turrets are obtained.
In these cases, there is no description. The buff being applied is more of an invisible, technical one to enable special features on the item. It’s hard to tell the difference programmatically.. maybe I should exclude buffs with no description?
Thanks for bringing this to our attention. First, I’d like to say that, even if the Dev team does not actively post in the forums they are always aware of what is happening. The mod team sees that they are informed of what is going on in the forums. However, we will forwad them this thread so they are aware.
Thanks a lot for your understanding.
Please, keep the discussion constructive and friendly.
Fixes included in the build tomorrow (and I’m not sure if there are release notes):
UI placement is now semi customizable for surround/eyefinity users.
Start the client up using “-uispanallmonitors” to have the UI spread across all monitors. We may make this a graphics option in the future (I made it an argument passed to the game so we could get this out asap)
UI scaling is now fixed for surround/eyefinity users
-Bill
To fix the UI so that it doesn’t show on the wrong screen, you must set your center monitor as your “Primary Display”. There was supported added for AMD Gpus, which enabled multi-monitor support that has been there all along to kick in, which condenses the game UI onto the center screen so you don’t need to turn your head constantly.
One up and one down solves some problems but creates a bunch more. Including that it invalidates ratings entirely. It no longer takes into account quality of victory but simply uses the fact of victory to move a server out of the matchup they were previously in. The system we are using now creates varied matchups, which will allow us to get more accurate ratings. As those become more accurate we can dial down on the amount of variance we are introducing to have matchups that are varied, but less prone to large rating gaps between the servers. But, again, this is entirely based on server rating, which is the thing we have actually been calculating this entire time. Until that number is a more accurate reflection of server quality, we are going to keep mixing the matchups up.
The concept of tiers has little meaning at this point and you should try to stop thinking of matchups in those terms. Servers are matched up by proximity of rating, not proximity of “tier”. If the tiers have ratings that are within the range of the random adjustment, they can end up fighting each other. This is going to result in blowouts, no doubt about it. However, we are not going to make changes to this after just 2 weeks of the system. There are things we can do. We will almost certainly end up adjusting the total added to each server rating to group the matchups a little more closely. First however, we need to let the ratings adjust by having more varied matchups like these. If you look at EU, which is using the exact same system, you can see matchups with numerous surprising results. The same will likely be true by the end of the NA matchup.
TL;DR: We are going to wait at least a couple more weeks before changing any of the math behind the new system, but it is very likely we’ll decrease the size of the variation at some point.
The concept of tiers doesn’t relate to how the matchups are generated. They are generated based on server ranking. While 1 tier may be next to another, they may have a significant gap in rating or they may have an insignificant gap. That is how the matchups are rolled. If the servers are rated close enough to each other, they can end up matched up against one another.
I’m glad it’s working better now. I don’t know much about how GW2 is set up to use multispeaker setups, I just know I’ve into the same issue in the past. (Going from a 7 speaker setup to headphones causing some audio to drop out, etc.)
Hello there! I hope this is the correct place to post, but earlier this evening I bought a character slot for 800 gems. Then I was kicking myself because a few hours later, character slots were on sale for 20% off! Noooo! Is it possible to have the discounted price? I didn’t think there would be harm in asking. Thanks in advance
Just contact Support and I believe they can take care of this because it is just a few hours before the sale price. Not a week, not a few days after the sale ends, but in this case… perhaps. Do drop them a ticket.
Is your system’s audio set up for surround? (4 or more speakers.) Dialogue is normally played mostly to the center speaker, so if you only have 2 actual speakers (or headphones) but it’s trying to play the audio as if you had a multispeaker system, the dialogue will be extremely faint.
im trying to buy gems online and everytime i try to buy them it tells me my information is wrong when in fact it is right it does it when i try through paypal. i put in the same info on other games and it works fine.
Hey there, just checking: Did this get sorted for you? If not, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
If the miniature Rytlock is truly missing and you have checked all the characters and inventory, and have not deleted a char that may have been holding the mini, I would suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.
The ticket is 28 hours old. Normally, you would have received a formal response, but there are quite a few appeals and they take time to answer because of all the investigations that are conducted on each one.
The account was closed for the use of a disallowed third-party program that involves cheating. Your ticket will be reviewed and assessed, but it’s not likely that the account will be reinstated because the evidence is very concrete.
BTW, we have seen time and time again that someone’s accomplishments in the game do not point away from the likelihood that they will cheat. Of course, the greater the accomplishments on the account the greater the loss will be when it is detected cheating so you would think those who invest a lot in the game would be especially careful to avoid anything even close to a cheat. But I’ve seen people with SO much to lose getting caught up in cheating. They do it thinking they’ll get the extra edge or a special advantage or help in finishing a difficult quest when, in fact, they simply end up with a ban. It’s very sad.
Thanks, you guys. I misspoke earlier, and I will edit my comment above in case I’m quoted in the future. The name is reserved for your account for 24 hours. Somehow I thought this was naming a character on a player’s second account, so in that case you would need to wait the 24 hours for the name to “free up.” But in the case of renaming on the same account you’re good in under 24 hours, after which the name becomes publicly available.
Thanks again for the clarification; I appreciate it.
I have changed one of my characters names using a name change contract and a name that I had deleted on another character:
I “stored” a character (let’s call this Character A) with a name that I wanted for my main(Character B ).
I then deleted Character A – then used a name change contract on Character B using the name from Character A.
I did this all in the space of 5 minutes….I didn’t encounter any issues.
This process is the way to rename character using a “placeholder” character and the Name Change Contract available in the Gem Store.
It would be nice however if there was a method to change it tough.
There is currently a guild on my server with name that could be seen as offensive for some (I’m not in it). In the future, I am sure they will be reported for it.
If that happens, the guild gets terminated, and they have to start a new one from scratch.
And yeah, I know they should have chose a more appropriate name to begin with, but losing a whole guild could easily cause many players to just leave the game (as their combined efforts have gone to waste).
Tl;dr: I do hope that guild name change will be implemented soon.
We will rename an offensively-named guild. Except in extreme cases, they are not disbanded these days.
The matchups are not actually calculated until the reset, so we are currently unable to provide info about them until they start. We’ll definitely look into a way to try and get the information out ahead of time, but it’s complicated.
And please note that we host a Fan-Generated Content Froum where this sort of project can be offered for view.