Guild Wars 2

We are looking at this issue.
Thank you!

Is this still stuck?
Thank you!

Even team members here at ArenaNet are receiving this phishing attempts.

Please read this thread on a regular basis to keep yourself informed of the latest attempts to steal your game account.

If you have received an email that is not on the samples — and I have a lot so please check carefully — then feel free to post that new phishing email here. Please remove all links before posting.

I would like folks to see this thread, but I’m hesitant to make another sticky. So here’s a post to move it back to Page 1.

Hi all,

The old guild forums have been archived so you can’t create new posts in there. If you haven’t done so already, feel free to re-create your guild recruitment thread in the new Guild Recruitment forums: https://forum-en.gw2archive.eu/forum/guilds/recruitment

You may also be interested in the new Looking for Guild ( https://forum-en.gw2archive.eu/forum/guilds/lfguild ), and Guild Missions ( https://forum-en.gw2archive.eu/forum/guilds/missions ) forums.

Our engineers have identified what was causing the issue and they made changes to address it. This problem should be resolved for now, but they will keep an eye on it.

If the “Connection errors detected. Retrying” problem persists, please post again in this thread.

If you are reporting about some other problem (such as lag, etc.) please use a different thread.

Thank you and we’re sorry about the inconvenience.

The team is aware of the issues and investigating.

What would help is information about what country you are connecting from, which server are you connecting to (NA or EU), and the full error code, if you have one.

Thanks and we apologize for the disruption.

Hey guys – I’m sure some of you have already heard through the ticketing system but just confirming that this is a known issue and is being actively investigated. At this time the only “workaround” would be to make purchases with a Windows machine if you have access to one (also includes running in Bootcamp). Additionally, you could also purchase Gem Cards from retailers such as Best Buy and Game Stop in the meantime.

I’m sorry for any inconvenience this may have caused you all but I appreciate your patience as we look into this issue.

Thanks for the report. I have fixed this on our development environment and it should be in the next patch ~10 days.

Drakma.1549:

I’m aware of what it returns. However, when the EU was resetting, even NA matches were not being presented via the API.

You’re very observant. This is a known bug (well, known to me ) in the WvW API. If either of the two regions’ matches end, both regions become unavailable for a short period of time.

It’d be pretty difficult to fix this given the current infrastructure of the game. I think the current implementation of the API is a reasonable compromise.

1) Have your friend make sure there’s room in his inbox. There’s a cap on the amount of mail you can have, past this it will store messages in a queue until you delete enough mail to make room.

2) Known bug, fix is in an upcoming update.

Did you clear out your inbox? There’s a limit on how much mail you can have, past that it will hold messages in a queue until you make room. If you haven’t played in 2 months, you probably have several letters from the monthly events.

Coen.1963:

Gaile Gray.6028:

UPDATE: 14 JUNE 2013
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.

Hello,

Just spoke to him. Seems like he is not getting any e-mails from GW2 Support Team (there were none even in spam box), but he got 2 surveys: first on 3rd June and second on 4th June, both from noreply@ncsoft.com. Could it be caused by some strange filters on mail services? Is there any other way to contact and verify ownership?

Big thanks for quick answer

Best Regards,
C.

I just sent him the email myself. Tell him to check Junk and Spam. Some email providers blocks our mails. Make sure his email is secure and still in his sole possession.

If he still doesn’t see it, have him email Support@GuildWars2.com and be SURE to mention the ticket number.

Ullisis.6974:

I tried several times to purchase gems just recently and it goes through successfully however no gems arrive on my account.

I also bought a new serial code for my nephew and when I purchase the game nothing happens. Did not receive anything but Thank You. No confirmation email either.

Please make sure your mailbox is empty, first of all. If it’s overly full, the new mails bearing your gems will drop down once the box has space. (Fewer than 10 mails.)

If you need help, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

DanyK.3842:

So very recently I’ve got kicked out of the game saying my account has been suspended. When I tried to log back in it told me that I have in fact been banned for 72 hours for breaking the terms of conduct.
So wait… what did I exactly do?
I kind of have an idea of what that might have been what people thought would be worth a ban but if it is what I’m thinking then it’s just totally silly.

Anyways I at least want to know the reason why I got banned. Isn’t that the point of punishment? So I know what I did wrong and I won’t do it again? :P

Sadly I can not think of anything that would be worth a ban unless my awful pun with the p version of a baby cat actually counts as a swear word (which by the way shouldn’t be a reason to ban since there’s a maturity filter).

Can I get any response to this and also I got banned 10 minutes before I could actually get the dragon achievment thingie which will go away way before I get unbanned, so if this was for no reason I am rightfully disappointed.

You honestly don’t remember what you said? Try about four hours ago. Multiple instances of cursing — I count five in a matter of a minute, all starting with the letter “F.”

The filter is not a license to swear. And with your lack of self-discipline, you’ll need to serve the three-day timeout. In the future, please: choose wisely.

Hi everyone,

We’re aware of the issue and have been working on a fix that we hope to push at the beginning of next week.

Hello, this appears to be a unique case of awesome charriness with an optical illusion effect. When the charr runs forward on all fours, the thinness of the wings moving appear to flip when viewed top down by the camera, frontal or back. However, if you pan the camera view to the side as the charr is locked in a forward run (left click hold on the mouse), you will that the wings are moving the correct direction.

As we’ve seen a few messages from players saying they didn’t get the achievement even after watching the fireworks, here are some useful information:

• your character needs to be in the following zones in Lion’s Arch: Gate Hub Plaza (around the Asura portals), the Grand Piazza (next to the Dragon holoprojector) or the Mystic Plaza (next to the Mystic Forge)
• while the fireworks last for about 5 minutes, you need to be present during the finale of the event when the dragon is defeated (and dives into the sea)
• last, make sure you don’t already have the achievement

Hope this helps.

Please see this link/thread that Jon Peters posted to:
https://forum-en.gw2archive.eu/forum/professions/mesmer/Did-phantasmal-zerker-get-fixed-this-patch/1951302

If you have another issue, please search for that issue in bug forums and add post. Each issue should have it’s own thread.

Thank you.

It took me a while, but here is a better explanation with an image.

The illusionary berserker uses an animation similar to warrior greatsword #3 where they spin and move while creating attacks. The attacks are circles (shown as pentagons in my image) that are created at frames in the animation. In this image I highlight the position of all 4 attacks. What this means is that based on the relative position of a iZerker to their target, and based on the targets motion it can hit between 0 and 4 times. The damage number listed in the skill fact is based on all 4 hits connecting as shown by the 4x next to the damage #. With a static target this is possible but extraordinarily unlikely. The movement is meant to help this attack hit moving targets, which is its primary purpose as a skill which reduces movement speed.

In this particular series of screenshots, 3 of the strikes (#2, #3, and #4 ) overlapped the target golem, but as is known in the bug only 1 damage floater was displayed. I am able to examine the golem health before and after and it takes 3 strikes worth of damage but again the visual damage floater is not appearing. We do not know why this floater is sometimes not appearing but because it is a visual bug only we have prioritized other fixes over it while we try to figure out the root cause of this issue. In the meantime, I hope this image shows more clearly how this attack works and what the real bug here is.

Here is the image: http://imgur.com/idkTMrl

Note: the 3rd attack is visually present in two of the images because of the timing of my screenshot.

This sort of issue is not something that can be addressed via the forums. It requires a ticket to be submitted to the team, so that the individual account can be assessed. I can’t be sure that you have contacted Support by filing a ticket through the “Ask a Question” tab on that linked page. (The post is very long, and while that detail is appreciated in a ticket, it’s a lot to parse in a forum post.)

The Support Team may be able to assist you. I do believe this is a matter where you need to empty your mailbox. I know you said you tried that, but there’s no way of telling how long you waited to allow the “backed-up” mails to arrive. This can take a while. I’d give it overnight at the least. I also believe you’re saying you saw mail that no longer is present. As far as I know, there is not bug on record in relation to “disappearing” mails. What you may have done it delete it without being aware of you were doing so when you were trying to resolve the “too many mails in the box” situation.

Bottom line: I cannot analyze this from here, but Support can! So please get in touch with them or if you have done so, please continue to discuss with them.

Hawk Lt.6715:

Thanks. He is giving the Ask a Question a try.

If that doesn’t work, he can send an email to Support@GuildWars2.com.

Hope he’s in the game soon!

Update: 14 June 2013

130613-000713 Resolved
130610-001205 Resolved in Ticket 130610-001348
130609-000685 Resolved
130605-001986 Final response sent 6/11
130611-000856 Final response sent 6/11
130612-001027 Final response sent 6/14
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

UPDATE: 14 JUNE 2013

130613-000713 Resolved
130610-001205 Resolved in Ticket 130610-001348
130609-000685 Resolved
130605-001986 Final response sent 6/11
130611-000856 Final response sent 6/11
130612-001027 Final response sent 6/14
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.

Leo Paul.1659:

Gaile Gray.6028:

Jocund Mavis.9741:

Thanks Gaile:

We did this – ticket is 130613-000713, if there is anything you can do to expedite it that would be great

Leo Paul.1659:

Follow up for my friend’s ticket #130612-001027.. Hoping for your swift response..

As the topic says, this thread is for issues that have not been resolved in 3 days. This thread — indeed this forum — is not intended for use to expedite an issue. The first ticket was submitted today (although I know you were following up on older tickets related to another account.) The second ticket is less than 24 hours ago.

Please give the team time to analyze these and offer whatever assistance they can.

If you still need help after three days, you may post again.

Aww don’t shoot the messenger! I was just asked for a favor, I didn’t really know about the details. I should’ve asked, sorry. It is reassuring to know that the tickets really are being attended to even though there must be tons of them.. THANKS!

Hey no worries. Just tryin’ to keep things organized.

Jocund Mavis.9741:

Gaile:

Sorry not trying to jump Q or anything. We have been dealing with this now for so long, missing all the good new stuff, and it is kind of confusing and frustrating working with this e-mail system where you are all the time having to try and guess what might be going on and no real explanations are ever offered. You sound like you genuinely have a handle on this stuff though and get results. Our incident involved a group of players and of that group every body has been fixed except the one person for whom it matters the most. If it is my fault because I did not do things in the approved manner then all I can say is my intentions were to try to save a lot of duplication.

My apologies.

No problem at all. I agree that under these particular circumstances, we want to get to this now, so I’ve asked for attention this afternoon.

butterflysuicide.6591:

Hello guys!
I been trying to do the same in purchasing gems from the BLIP since yesterday.
If someone could please fix it I would highly appreciate it.

Thank you

You’ll need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. We can’t address this through the forums.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

There really is no reason to contact Support on this. This is an internal guild issue. Whatever errors of judgment the guild leader made in promoting a bad person, or in demoting himself, or in setting lower-ranking members to have administrative privileges, this is not an issue with which Support can help.

These stories are often “He said/she said” situations. We regret when someone misbehaves, but sometimes, the stories we are told are wildly different and it’s simply impossible to tell what actually took place, who did what, who told who to do what, and when…

For that reason, I don’t suggest that you contact Support because they will not be able to restore the guild or replace a leader.

Track.5029:

Ok, thanks, they answered me now.. Unfortunately they don’t give 2 kittens about it, I’m not getting anything back, this really makes me wanna quit.

We want to help with account restorations whenever we can. If it was declined, there are mitigating circumstances. Can you give me the ticket number, so I can investigate?

Good advice, thanks guys!

Tom.8029:

Just filled out a ticket. Thanks.

Great! The team will do what they can to help solve this mystery.

Just wondering: Are you sharing the account at all? Or could, say, a family member have gotten access without you knowing it?

Foxy.7956:

I have an email adress from my GW1 account that now is invalid I wanted to change that in the past so I changed my GW1 email to the new one, although I had to keep the username from my old email adress because it is linked to my ncsoft account. now when i linked my guild wars 2 it now uses the old email adress since it is the username from my GW1, now I can’t change my email adress.

There are quite a lot of accounts, aren’t there? Game, support, GW, GW2…

I really believe that Support can help you, or at least explain your options, so contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

If the tips that players gave you in this thread so not help, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

What you said:

I put a buy order up for the wings from DB. Nothing happened.
I left it a bit, nothing up.
I tried checking the “items I’m buying” page, nothing listed at all.
So I tried again, figuring it had not registered.
Nothing happened again.
Oh well, TP is broken I’ll try later.

What you did:

Placed two TP buy orders in under 60 seconds.

As I told you on your ticket — and I was the one who responded to you, with every courtesy — all online stores, from Amazon to your local slipper store — need a bit of time to process an order. NO store reacts to a “finalize transaction” immediately.

You were impatient, you placed 2 buy orders, and you asked us to give you a refund for a transaction you conducted with another player. As I explained, we can’t go onto that player’s account and remove the gold. We cannot simply “whip up a batch of gold” to pay you back for your mistake. That causes inflation, which would have a negative impact on all players.

You’re unhappy.
I understand and regret that.
You’re angry.
I understand that, loud and clear.

But our decision does not in any way involve “grabbing money,” and we refuse to “grab money” from another player — who traded fairly -- and we refuse to generate gold to pay you back for your error.

Crashes and Crash Reports
As a general rule, do not submit crash reports in the Game Bugs forum. Instead, when the crash report dialogue box comes up after your crash, please fill it out with any relevant details (i.e. what world you’re on, what profession you’re playing, what actions you were taking prior to the crash, etc.). These reports go directly to our programmers and help them identify what’s causing the issue. Most of the time, these crashes will be fixed for the next build before it’s even reported on the forums; that’s how fast our programmers are working!
If you think you may be encountering a crash that is not gameplay related, then please post in the Tech Support forum.

If it’s your custom arena:

• Buy some custom arena time tokens from the gem store (services tab).
• Press the PvP icon in the top left corner of your screen (crossed swords).
• Click on the second tab (called “My Custom Arenas”).
• At the bottom of that tab, click “Add Time”.
• Select the custom arena you want to add time to, decided how many tokens you want to use, and then hit “apply”.

If it’s someone else’s custom arena:

• Buy some custom arena time tokens from the gem store (services tab).
• Go into their custom arena.
• Open your inventory.
• Double click on your custom arena time token.
• Apply the time to the arena you’re in.
• You should see then a message telling you that time was added.

Thanks for the report. It should be working again now.

Let me explain how this works.

The firework event cycle (them happening every two hours) was started at 9:00 AM PDT. The event itself is tied to the ingame time and will happen at dawn (ingame). So your fireworks might not have happened yet, as it is not dawn ingame.

Apologies for us not communicating this more clearly. But the fireworks will happen every two hours over the course of the weekend, so plenty of time to marvel at them and get the achievement.

There has been no decrease in the rate at which coffers drop from holo’s or in the world.

Tigg’s conversation does warn players that if they leave the area they forfeit their bet or any possible winnings. I’m sorry that you experienced a disconnect after playing a bet.

You put up an order for 22 shards, 3 days ago.

Well, we did what we could AG, mostly grab aggro it seems. It was fun!

We are aware of Phase Retreats z-axis issues as well. As for the bug fixes on teleports, we don’t wan’t people teleporting through walls except with skills like shadow return. If you can port through a wall, then it is most likely not intended.

Thanks for the reports, we have verified that there are indeed some issues with shadowsteps right now. We are working on a fix that will be out as soon as we are comfortable with it QA wise.

Alright, I said Thursday and I meant it. We’re comin in!

The name has been cleared for use. Please update the ticket if you need more help.

(And thanks for the kind words, guys. )

kyuqq.1403:

Okay, I bought my account uhh more than a year ago, I guess. I was able to raise a lvl 80 Guardian, but my video card broke and I travel around so I stopped playing. Now, I bought myself a laptop and decided to play GW2 again. Finally, after the long patch, I tried logging in but I got this “Guild Wars 2 has encountered an error.” pop up. It says “Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” Seriously, I have no idea what’s going on, I don’t recall doing anything against the rules. I just want to play again. Help please? #130612-000845

You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The team is going through verification with you, and you need to respond so they can verify your ownership of the account. Please update your ticket.

Jocund Mavis.9741:

Thanks Gaile:

We did this – ticket is 130613-000713, if there is anything you can do to expedite it that would be great

Leo Paul.1659:

Follow up for my friend’s ticket #130612-001027.. Hoping for your swift response..

As the topic says, this thread is for issues that have not been resolved in 3 days. This thread — indeed this forum — is not intended for use to expedite an issue. The first ticket was submitted today (although I know you were following up on older tickets related to another account.) The second ticket is less than 24 hours ago.

Please give the team time to analyze these and offer whatever assistance they can.

If you still need help after three days, you may post again.

I am going to move these over to the BLTC Forum, because I know the devs are active there and they may be able to offer you suggestions on a resolution. If you have tickets, though, feel free to post back on the Account Issues forum, say, tomorrow with your ticket number.

Thanks for understanding.

I am going to move these over to the BLTC Forum, because I know the devs are active there and they may be able to offer you suggestions on a resolution. If you have tickets, though, feel free to post back on the Account Issues forum, say, tomorrow with your ticket number.

Thanks for understanding.

As stated, you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they will try to assist you.