Guild Wars 2

Just to explain in some detail: The 7-day limitation came into effect months ago; the changes from free to cost-based transfers was pointed out weeks prior to the change on January 28th. I’m sorry that you weren’t aware of those things. We do our best to keep the Knowledge Base up to date, but I understand that not everyone goes looking there, or the excellent Guild Wars 2 Wiki, with such questions. (One KB article of interest, I think: https://en.support.guildwars2.com/app/answers/detail/a_id/9237/kw/influence).

So in short, Support can’t help you with this situation. Based on what you wrote, I believe you’ll be able to transfer to your chosen world in a day or so.

Thank you for these continued reports!

I want to help, but both of those error codes tell me that you need to post in the Technical Support forum. We have agents who review those posts, so please post there and someone will review the issue and get back to you. (I would move this post over there, but I find that folks sometimes think their post was deleted, and I didn’t want you to think that.)

And as mentioned above, if you need help after waiting three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Karizma.4981:

Hi, thanks for responding.

I would also think his account being compromised would be the reason why hes not being emailed from support, but when I tried to use the same service I didn’t get response either so I don’t know if the service is down or something else.

He just put a ticket in(I tried helping him with what username was but I don’t even know what its referring to I’m just aware of my display name and my login email so he just put his email for it) we didn’t think he could put one in without being logged in, his account the ticket number for it is #130205-000003

thank you for your help

Glad to help and let’s let that ticket percolate a little bit so that someone on the team can review and get back in touch. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

I don’t consider your name “benign.” It’s not “probably” a violation of the UA and the Naming Policy, it is one! The name is not the worst in the world, that’s true. But it’s not a harmless name that wouldn’t be noticed by players; and clearly it was noticed because the name was reported to us.

Now, you seem to want to make a distinction between a poor name choice and a poor choice in in-game behavior. I don’t draw such a fine line. Because a poor name choice is undesirable in-game behavior.

Remember that display names are not filtered, no matter the filter settings chosen by a player. Display name and character names are “out there” for everyone to view. That is why we take poor choices seriously. And don’t error in believing we don’t have the tools to take care of this issue. We could rename the character in a flash but we are showing consideration by allowing you to do it. Had you contacted Support to discuss the possibility of this being across the line prior to the action, we would have worked with you. But you did not.

And as a forum member said above, the “warning” to which other players have expressed an entitlement is already present: in the User Agreement and the Rules of Conduct, which every player views and accepts before playing the game. At the point they breach either of those things, then the outcome is forewarned in the Conduct Breaches and Outcomes document. All found here.

It sounds as if you already contacted Support by filing a ticket through the “Ask a Question” tab on that linked page. I assume that’s where you got the answer to wait for a few hours. If so, please update your ticket and let the agents know you still need help. If you did not submit a ticket, please click on the clink and follow the steps above and the team will assist you.

For tips on what information to provide in a ticket, please read this post.

Is it possible that your friend’s email account was compromised and that is why he is not getting the emails from Support? We do answer every ticket. If you could please provide me with the 12-digit incident/ticket number, I’ll see if I can find the ticket in the system and give you both an update.

I’m sorry if you are distressed by the required name change, but although I agree that Niger is perfectly legitimate in most settings, in the game world it is generally a misspelling (intentional or otherwise) for a racial slur. If other players could see context, there’d be no problem, but all they can see is a word that catches the eye and raises an eyebrow. And that’s unfortunate, but that’s fact. Just as it’s fact that a perfectly legitimate, even common word in Spanish — kitten — is often misused to cause offense.

And yes, your name is a concern, because it was reported by a player or players, which is what prompted the change requirement. I understand your comments, but the name truly must be changed. I hope with this greater explanation you’ll understand and comply without too much unhappiness.

In order to prevent players from encountering this bug while we work on a fix, we’ve disabled the Ranger chest from being opened for the time being. You will still be able to purchase the chest, but you will not be able to open it (and get weapons that you can’t use).

As soon as we have a fix for this bug, we will make the chest accessible again. Thank you for your patience and understanding!

Hello everyone. Thank you for bringing up your thoughts about the chainsaw sounds for the Great Saw and Chain Sword weapon skins from Halloween.

Due to a bug, the sounds for this weapon were not playing originally, and this was fixed after the Wintersday content update. However, due to very popular demand, these sounds were turned down. See this thread for an example of some feedback that we received.

There have been concerns in this thread that the sounds are gone in their entirety, but internal testing has shown that this is not the case. While they are quieter now, they are audible at default volume levels except during intense combat, and the impact sounds for the weapon are also intact. That said, if you know of a way that the sounds for this weapon can be reliably and consistently shown to not cue, we are interested in that—please let us know with a detailed reply in this thread!

We hope you agree that erring on the side of caution is for the best.

As always, we thank you for feedback about issues like this which concern you, the players!

If you click on the time stamp, it will toggle between “A day ago” and “Yesterday at X:00”. That time will be in your system time, not GMT.

The buying, selling or trading of a Guild Wars 2 account is in violation with the Guild Wars 2 User Agreement.

It’s real. It just requires very high rank(70+) to loot or craft.

ColinJohanson.2394:

No changes were made to loot in fractals what so ever, they will be covered in release notes if changes of that nature are made.

ColinJohanson.2394:

One thing worth checking is what effective fractal level your party is playing at, though nothing about loot rewards in fractals changed, we did change the system allowing what levels of fractal you could play with others which means you might simply be qualifying for much lower fractal levels (and thus loot).

The “level” of loot dropped for a player is the min of fractal scale and reward level. The reward level will still be displayed in the UI as a higher number than the fractal scale which might be cause for confusion, reward wise you’re still earning items based on the actual fractal scale you’re playing in. We display your personal rank because the players are awarded extra karma if there personal rank is over the current fractal scale.

You can add a second person to your list of people getting items, in my two fractal runs since the January release I’ve got an exotic and three rares. So there ya go!

As Colin has already responded to this topic and there is nothing more to be said on the matter. I am closing this thread.

As an update, we are still investigating this issue. Thank you for your patience!

We’re taking another look at this issue to see if we can identify what could be causing it. Are you doing this story step solo or as a group?

Thanks for the info!

Hello everyone.

Macker, you can also check our policy for restorations.

Forum time stamps use your system clock and time zone. If you are not seeing time stamps in your local time, please check your time zone and clock settings.

We currently have no plans to develop an option to disable the swear filter on the user-end.

Hello Inverted.

I am afraid to tell you that there is not really a way to do that since you decided personally to move to Kaineng.

Hello everyone.

Thanks for your answers!! Since the question is already answered, we proceed to close the thread.

Hello everyone.

Thanks for that answer, Mad Rasputin. Since the question has been answered, we proceed to close the thread.

Hello everyone.

StarFighter, glad to know. Since you have solved this, we proceed to close the thread.

Hello everyone.

I would ask you both to write a comprehensive ticket to Customer Support, following this link, in order to let them know about this issue so they can help you and see what is exactly the problem here.

Thanks.

Hello All,

We will be having a sale in the Gem Store from Monday February 4th through Sunday February 10th PST. The following items will be on sale:

Crafting Booster – 20% off

• Regularly: 1 for 150 and 5 for 550
• Sale: 1 for 120 and 5 for 440

Instant Repair Canister – 30% off

• Regularly: 1 for 70 and 5 for 300
• Sale: 1 for 50 and 5 for 200

Mystic Forgestones – 20% off

• Regularly: 5 for 250 and 10 for 450
• Sale: 5 for 200 and 10 for 360

Enjoy!

Hello Gideon.

Well, that was quick. We close the thread now then.

Hello everyone.

Thanks for your answers. Since the question has been answered, we proceed to close the thread.

Hello everyone.

Since the question has already been answered, we proceed to close the thread. Thanks, Erasculio, for your help.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Thanks, Revan, for your answer.

Hello everyone.

Since the problem has already been solved and this is not longer a bug report, we proceed to close the thread. Thank you very much for your answers and input.

Hello everyone.

Yes, there is already a thread going on around this, check it here. As already stated by Jeffrey Vaughn, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.

Hello Joolistyler.

You need to send a ticket to Customer Support, here explaining this problem and providing them with the details of your account (serial code, email, etc) so they can have a look into this and help you.

Thanks!

Hello everyone.

OrionX, your friend needs to contact as soon as possible with Customer Support, so they can look into this incidence and help her to resolve this. If the ticket goes unanswered for more than three days, feel free to post the reference number in the sticky of this forum for old tickets.

Thanks.

Hello FearTheOyster.

Please, if you have not done so yet, proceed to send a ticket to Customer Support so they can have a look at this incidence and help you with it.

Thanks.

Hello everyone.

Since there is already a thread going on around this issue (Gaile Gray is taking care of your reports), we proceed to close this one and encourage you to keep an eye on the other.

In any case, we are aware of this issue and looking into it; it has been assessed as something that is not a major issue of concern as far as security goes.

Thanks for your understanding.

Hello everyone.

AXeonz, this item is sent always via the in-game mail system in a mail titled “Special Item Delivery”. Maybe you have your in-box full. In this case, I would ask you to delete some messages (till you are left with 2-3, for example) and see if you receive the Mini Rytlock. If you do not receive it then proceed to send a ticket to Customer Support. Thanks!

Hello everyone.

We are sorry to hear of this episode, Wick. If your account was compromised and hacked we are offering a roll-back (once per account). You can check more details about it and how to proceed in the following link. Remember that if your ticket goes for more than three days unanswered, you can always put your reference number in the sticky for old tickets and it will be taken as a priority.

Thanks.

Hello everyone.

Although we are sorry to hear this, Porag, there is not really an opportunity here of reinstating your deleted character. It was an unfortunate event, no question about that, but a personal mistake and not something motivated by an in-game error or bug. Thank you for your understanding.

Hello everyone.

Jandia, as Awwgee correctly states, those mails and even items that did not arrive because of the full inbox will just arrive to you after few hours if you clean it.

Hello,
indeed there is an existing topic on this issue. Feel free to join the discussion here

https://forum-en.gw2archive.eu/forum/support/bugs/Dailies-Bugged-2/1353925

https://forum-en.gw2archive.eu/forum/support/bugs/Dailies-Bugged-2/1353925

Double-clicking will cast it wherever your mouse cursor is, also if you have “Fast cast ground targeting” turned on in options, it will automatically target the mouse cursor. (Effectively it treats it as if you double-tapped the skill.)

Did you go to the marked area? Entering it will reveal Riel and continue the story step.

Thank you for the reports, everyone; the designers are working on a fix for this issue. In the meantime, if you’re planning on buying the laurel box, we’d recommend that you wait for now. Sorry for the bug!

Are you going to the marked instance entrance and entering the story step? Going to Ebonhawke outside the story won’t advance it.

Looking at the screenshot, you’re not at the highest point. There’s a ladder in the structure ahead of you I believe that will take you higher.

Hi everyone,

We’ll close this thread as it doesn’t invite to a constructive discussion.

Thank you for your understanding.

https://forum-en.gw2archive.eu/forum/support/bugs/Dailies-not-working/1353925

Just wanted to give a quick update on this topic. We’ve completed verifying every update from the november release, and there were zero changes to anything what so ever that would have negatively affected loot in any way/shape/form. We can officially confirm this as an X-files level conspiracy at this point.

We’re in the midst of evaluating every loot table in the game and running massive random roll evaluations table by table, as well as evaluating every system game wide that causes a player to qualify for items to determine if any issues exist in those systems from launch.

Will update again when we have another round of concrete information.