Guild Wars 2

rose.2894:

I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!

You can follow this link and fill the ticket form for Customer Support. They will get back to you soon. In any case, we will proceed to forward this situation to the team as well. Thanks for reporting!

Hello Irkm!!

Closing the thread in 3, 2, 1… Have a nice day!

Thanks for all your contributions, guys! Since this is not longer a bug report, we proceed to close the thread.

No problem, Naoby. Since this is not longer a bug report, we proceed to close the thread.

Hello Imrahil.

Thanks for letting us know. We proceed to close the thread then. If you encounter other bugs during your adventures in Tyria, do not hesitate to send us a report via the ticketing system or the in-game reporting tools. Thanks!

We are glad to hear about this, Godomin. We proceed to close the thread now.

Perfect!! Then we proceed to close the thread. Thanks, Achrmaeiad!

These situations are usually individual to the player and the account, and really the only way to get assistance is to contact Support. They will help you, and we all appreciate your support of Guild Wars 2!

Yes, by all means, do write a ticket. If you were hacked, I imagine you’ll want help assuring your account is secure, so ask about the server question at the same time. Best of luck!

Why thank you, I Love Root Beer, that’s very kind… even if I’m not a dude.

Edge, you’ve presented information about which I was unaware. I spend my forum time here, in the Account Support Forum, and therefore have not been aware of a reported issue. I am writing this late at night, having served Jury Duty today (and perhaps for a few days to come) but I will send an email tonight to ask the team to route this to the appropriate parties. Thanks for providing those details.

Update: Email sent.

We’re happy to research this, but all reports that I know about contain visuals only of the client-side issue. I haven’t yet (personally) see a screenshot of, say, a guild member showing that he could seen someone else’s email address. So at this point, given a lack of evidence to the contrary, we believe that this is not an issue, and that those who see their email addresses are the only ones seeing them.

If someone can establish different facts, we would be happy to look into this further.

Thanks for this information. It’s really solid.

This has been forwarded on to the team responsible who also sends their gratitude.

It’s different people.

This conversation is running in circles. There are also multiple other threads discussing the same topic. So i will close this.

Critickiiten has basically given the perfect answer. So I guess this has been answered.

Influence is still in use, however, it can be earned through relatively unremarkable actions such as simply logging in. Completing the new guild content will require the skill and coordination of your guild, so we have made special rewards deserving of that feat.

Also, influence is a shared currency, whereas the merits are earned both on the guild and personal level. There will be more information soon.

Good news, everyone! We’ve got a bunch of guild content coming up in the February update:

https://www.guildwars2.com/en/the-game/releases/february-2013/

UnderdogSMO.9428:

So what your saying is that you dont understand that most people who want First person view would actualy be A-OK with it just being a head level view of your surroundings much like looking through your characters eyes
only with no weapons rendered and at worst your camera just move’s quickly when you dodge.

Haha… no. No that’s not what I’m saying. I’m saying it’s not a simple matter to do what you are saying. And even if it was, I doubt most of us would be happy with the results, simply because it would feel like a half-implemented system. Which is what you are describing. This is not to say that all the systems we’ve ever implemented were 100% perfect. That’s obviously not the case But they are always a completely DESIGNED system. Whereas your proposal would break a lot of things.

UnderdogSMO.9428:

hell most of us probably don’t even want it for combat. ((many would probably use it for screen shots or Video’s turning the UI off as well. Make’s makeing a machinima a Lot harder.))

I totally understand that. But most people would still get into combat while in FP and then we’d need to figure out what to do there. Can of worms.

UnderdogSMO.9428:

you can role in oblivion and skyrim in First person you know what it looks like, you move forward quickly

Yes. A game that was designed from the beginning to have a FP cam, and had previous games in the series with FP cams.

FYI good Machinima’s = Free game advertisement.

Totally agree with you there. I’d love nothing more than to provide a suite of tools to facilitate better screenshots, clips, machinima, etc.

UnderdogSMO.9428:

(oh and what ever happened to the Dev option for FP view that was in the early builds)

It was removed for the reasons cited above. It was an experimental hack that helped us to determine that it would be too much work for launch. I have no idea if it will ever be picked up again, but I hope so.

Ben Hurt.6195:

One other thing to think about is character height and width. Small characters have no disadvantage – they can move and jump as far as the tallest characters. But it seems that the characters bounding box does affect interaction with the environment, and it is most noticeable to me in jumping puzzles. For example, the water slide in the pirate’s cove jp in LA is much more forgiving for a small asura than a fat char. And there are a couple of jumps in the chandelier room in the EB jp that my taller characters often bump their heads on, missing the jump (and forcing a frustrating restart), whereas my shorter characters never seem to have any problem.

Ben Hurt.6195:

Do larger characters have a larger bounding box when being targeted by AOE? Are they easier to left-click on in a zerg situation? I don’t know the answer, but if so then it creates an unfair situation.

No. All characters have identical collision and hit boxes. The only difference they have on the system side is the camera target, and that is what causes all the trouble in JP race discrepancies. If they didn’t then you would be staring at your Norn’s butt all day, or only see the very top of your Asura’s head.

Derk.3189:

just don’t stick us into a cutscene again please. Any sort of lag makes you die before you are out of the cutscene =/

There will be no waiting between tries on this one.

Rifter.6591:

Anet cant program a camera properly(or design a puzzle properly, either way it comes down to broken/lazy coding)

Grumpdogg.6910:

Step 1: Dedicate time, effort, talented devs and resources to create jumping puzzles.
Step 2: Promote Jumping Puzzles as a big feature of the game.
Step 3: Change the camera at the last minute to break all of the jumping puzzles and half of the vistas.
Step 4: Launch the game because “it’s ready”.

Here’s how it worked. I started putting little jumping challenges into my maps several years ago. About a year and a half ago Colin and a couple other designers decided that these were fun enough to turn into some kind of bonus content. About a year ago all the other map artists were told to put a bonus jumping challenge or two in all their maps. We were in our polish phase and these were never intended to be anything more than small diversions for people who like platforming. Not a lot of time was dedicated to this because it was seen almost as Easter Eggs. Just fun little hidden places to discover. As such, JPs were never advertised as primary content, never included in world complete, never required for any story step, and never containing loot that could not be obtained elsewhere.

Because JPs are such a minor part of the game, specific camera issues that are primarily caused by them are not super high on the list of systems that demand the camera code bends to their needs. This does not mean that JP camera issues are ignored by the programmers who work on the camera, simply that they have to prioritize things. And while I’m not happy with the way the camera works because I spend a lot my time doing JPs, I know the engine optimization guys are not happy either because part of the compromise they have to make with us JP guys means that there are places where the world drops out because the camera can get through the occlusion planes. If the optimization guys had it there way 100% the camera would never even get close to a wall and we would build all our maps as flat planes with waist high walls. (Not that they actually want that, but that would be the ideal for avoiding world-dropping bugs) Since the camera has to serve two or three masters, who all want it to do different things, its current implementation is a compromise. This is not due to laziness or bad coding. We simply don’t hire lazy people or bad coders, and we get rid of any who show that tendency.

One issue that a non-developer would not know is the difference between creating a single-player game and an MMO. So it’s easy to look at Uncharted’s camera or Skyrim’s camera and say “Why don’t they just do it that way?” In fact, a lot of us artists DO say that to the coders. And then we get taught a lesson in how incredibly more complex an MMO engine has to be. The sheer amount of dependencies on any one system is staggering, and there is hardly ever a time where a programmer slaps their forehead and says “Oh, I never THOUGHT about just doing like Skyrim!” There are always REASONS that our systems are the way they are. None of this is to say that all our systems are perfect and our team is perfect and nothing will improve. Of course we aren’t perfect, and we are just as frustrated by the limitations and quirks as you are.

So yeah, had we been inflexible, we would have not allowed JPs in the game because they expose weaknesses in the camera. Had we been omniscient, we would have planned the camera from the start to work with the extreme geometry that JPs have. Had we been perfect, maybe we could have come up with a solution to work for all the systems at once perfectly. We are none of those things. What we are is a bunch of people who love making this game and who are constantly looking for ways to provide interesting and new kinds of content. That means pushing against the limits of what our engine can do, then iterating the engine to try to keep up with the design ideas. It’s a process, not and end point. There will never be a point at which we are all happy with the game and declare it to be the perfect representation of our design wishes.

I’m currently in a conversation with the latest ‘owner’ of the camera system and we’ll see what comes of that.

Hey Kreedz, what graphic card are you using? Other viewers of this thread- if you also have this problem please post which ones you use as well. Thanks!

You can try a repair, but to my knowledge this appears to be a bug that affects some players. There isn’t a fix at this time so I sincerely apologize for the inconvenience!

Hi madmalkav – Sometimes this happens when the Interface Size is set to “Small.” Do you still encounter this issue if you change the UI to “Normal,” “Large,” or “Larger,”?

Hey all,

I wanted to quickly give an update on where we stand with upcoming releases for WvW to help give a sense of where we’re at, and set expectations for the coming months. We’re in the midst of finalizing our February release, which I know had been discussed as a potentially large month for WvW additions.

Because of how broad the WvW game type is, and how large testing for features for this area of the game can be we’re going to hold off on any major WvW updates until March to allow a bit more time to test and polish.

March will see the release of the WuvWuv progression system, new ranks you can earn in WvW visible to all other players, and new DubVDub specific abilities/bonuses that you can earn as you rank up. Our team working on WvW will discuss this system in more detail as that date approaches.

Other major systems currently in the works, which will see updates in the future, include:

- Continual work to re-build the way our game loads models and compresses data, to allow for more visible characters/names in WvW in the long run as we build towards removing as much culling as possible from the game.

- Expanding on reasons to be winning in WvW beyond the total weekly score, providing stronger incentives for specific objectives and additional short term goals/rewards for winning minute-to-minute in the WvW maps.

- Providing additional ways for WvW players to earn various power-progression rewards available across the game currently in PvE for participating in WvW content.

- Exploring ways to help get more people playing WvW, as well as dealing with queue issues that come with those inherent issues of player population and demand.

- And of course additional polish and cleanup features to make the general experience in WuvWuv more fun and exciting.

We’ll discuss timelines and more details for the projects for 2013 listed above as they get closer to being finalized and we can safely say we know for sure when they will be released. We’ve recently expanded the staffing on our WvW team to build up and expand this core part of Gw2 even more, and we look forward to sharing with you more details and features in the coming month as this group polishes and grows the WvW experience.

Chickenshoes.6250:

Omigosh, a JP dev is cool enough to converse with us plebs.

I’m about to squee in real life.

That’s probably the massive caffeine talking though.

JPs are my favorite way of getting loot. I love them keep it up. Also don’t be afraid to make them harder!

Make sure to tell terrain design that any new WvW map should have more JPs and maybe some interesting terrain in general…. Also tell class-balance that the engineer landmine shouldn’t expire

Wow, that’s a long list, Chickenshoes. Well, I know that Tirzah is doing the new WvW map stuff (She did Hidden Garden I think) so it is SURE to be amazing.

Karizee.8076:

Hey Josh, any word on when that “Mother of all jumping puzzles” you said you were working on will be in game?

I’ve been dropping some more tidbits on the other JP thread.

Kaiyanwan.8521:

Norn sized extra challenge accepted!

Well. I won’t give too much away. But let’s just say that in this JP… size matters not.

Haha. Yeah, I made that one grueling. I figured lvl 80s could handle it.

Can’t wait for you to see what I’m working on now. You may never leave it.

I’ll ask about it.

Can’t just switch camera systems. The system is the way it is in order to accommodate a number of systems including an occlusion system that makes things on the other side of walls not render, and messing with the camera collision can push it through walls then you end up with half the world disappearing at random times. This is just one of the important systems that need the camera to behave a certain way. In the big picture, having the world drop away is higher on the priority list than making all the jumping challenges feel good. It would have been nice to have had a final camera when most of the JPs were being built, but the occlusion system didn’t get in until near the end of production, so we couldn’t have foreseen the crazy camera demands it would have. We can make little tweaks to the existing JPs, but that’s got it’s own can of worms associated with it, like introducing new bugs. As to a First Person Cam, I would LOVE it. But that’s ANOTHER big can of worms, as we would have to create a new system for how we reconcile the direction of the camera to the orientation of the player’s face as they do all sorts of crazy maneuvers like back-flips, cartwheels, 720 spins, etc. Not to mention dealing with how to render the weapons and attacks which were not created with that viewpoint in mind.

Cantha was my favorite GW1 region to work on. And I worked on every GW release. I know a lot of the dev team loved it and would love to revisit it. I kinda agree with critickitten about the negative aspect of tight corridors. Most of that came from hitting technological limits while trying to keep the epic quality of the concept art. I think we could do some really amazing things with those themes in our new engine. Certainly nothing is ruled out. I certainly encourage anyone to express your desire for a Cantha region in GW2 in a positive and friendly way. It could be years away, but it’s worth asking for.

Essence Snow.3194:

^^This..I have 9 lvl 80s and had one parked at every meta event that had a chest so as to avoid WP fees.

Congrats on 9 of them. I’m working on my third now.

So long as you play the events you should be fine to park characters in a given area.

lekyii.9856:

Thats true, but why now? why only after patch ppl start to complain about the loot!?

People have been complaining about bad loot since day 1 of the fractals. It isn’t new, and generally I don’t bother to answer those questions since it is just RNG and speculation. Some people find a precursor in that chest, and others get blues. Just the nature of RNG whenever you open that chest.

I’ll ask around tomorrow to see if anything changed, but looking at it right now I see no changes to the fractal chest loot.

Yeah, I feel bad about the camera issues. The camera was changed just before we launched in order to accommodate a couple of systems, and as a result the way a lot of our JPs feel changed as well. When I was building Troll’s End I always tested it as a max-sized Male Norn, and it was ok. A bit claustrophobic, which was the intent, but not infuriating like it is now. Sadly there’s no good way for me to go in and make that area bigger without a HUGE rework of the area. What I can promise is that moving forward, as I make new JPs I’m keeping the new camera in mind all the time. I still can’t make it as smooth and wonderful as a dedicated platform game camera, but just try to minimize the frustrating bits.

We are working on it, and hope to have it out as soon as we can.

Locking thread.

Each new piece of AR gear is meant to allow you to progress to further fractal levels, which have increasingly better rewards compounding with higher scaling difficulty.

Syeria.4812:

Anecdotes are worse than useless for trying to track alleged changes in RNG as people will only ever comment when things are going poorly. Of course all your anecdotal evidence is from people having poor luck, they wouldn’t ever bother to comment otherwise. It’s like interviewing people leaving a bar and freaking out that almost everyone you talked to had been drinking.

This pretty much sums things up. People rarely comment when something is working properly, and usually only bring things up in a positive light if there is a discussion about it and they feel provoked to do as such.
For instance, we recently made it possible to join and reconnect in fractals. Prior to that patch there would be a new thread nearly every other day about how bad fractals were because of disconnects, and those threads would be the most popular. But since fixing it there hasn’t been a single thread about it, or any comments. It’s just the general nature of people to happily enjoy things instead of taking the time out of enjoying something to exclaim that you are enjoying something.

It was never intended that you could get higher without further AR gear that has not yet been released. There was an exploit in the system we were not able to close up until this last patch.

lekyii.9856:

So DR starts if i stay “30minutes” in the same area or something?

I can’t go into specifics to how DR works since it is a safety net system, but no that is not a metric it operates on.

Essence Snow.3194:

When ya’ll did this “tweaking” ya’ll broke dragon DR.

The issue with the dragon chests should only effect people who park characters at dragons and don’t play them anywhere else. Is this what you are doing?

lekyii.9856:

So DR also affects Fractals of the Mists?
That may be the reason for all the complains that the forum are getting about the loot on fractals…

DR does not effect fractals in the same way. What players are seeing is just RNG.

DR is still in place, just better now. In this last patch we adjusted DR, but how it works shouldn’t punish efficient/speed running players anymore. If you run the same path continually you will still be hit by it, but we’ve looked at the data and made tweaks in hopes it won’t be punishing players who are legitimately completing things very quickly.
We’re watching it though to make sure nothing weird happens because of it. Please do report your findings if you feel you are hit by it unfairly so we can look into it.

Since DR is a safety net system for exploits, we’re likely not going to announce when and how we made changes to it.

Tarvoskemwer.9671:

my naming reservation failed due to problems with passwords at the time, so I couldnt merge accounts at the time and didnt get it done. I experienced problems resetting the password for Gw1 and can only guess its because I used the same email. So I’m rather uncomfortable with the forced password change as I fear getting locked out due to having used the same email for both Gw1 and Gw2.

Oh please don’t be concerned. Many players use the same log-in name for their accounts! I don’t think you’ll have any troubles at all, but if you do, Support is as close as the “Ask a Question” tab on that linked page.

Your friend should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

Please keep in mind that the team will need to verify that he owns the account. There are numerous ways for an agent to do this, but for tips on what information to provide in a ticket — to expedite the process of getting him back in the game — please read this post.

This happened to another player a few days ago. For him, it was simply a matter of doing a complete restart on the computer. (And to tell the truth, I did that a few days ago at the office.) I don’t think this is a major issue, and could you kindly try that as the first step in looking into this issue? Please post back with the outcome.

Thanks.

Franzman.4107:

Hi. My friend is trying to buy Guild Wars 2, but he is unable to as when he enters his information it denies it. This happened to me to but eventually I got a call from the credit card company and I told them to let it go through. I told him to call them but he doesn’t want to go through the trouble of calling them now. Is there any other way to fix this? Thank you in advance for your response.

I hope that your friend was able to purchase the game, but if not, then I really encourage him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

Thanks.

Hey there, Carlozius. Did you use the Contact Support button? If so, is there a 12-digit ticket number for this so I can look into the matter?

Or did everything sort out and did you find you were able to purchase the gems?

Michael.4791:

Have you ticked the additional box to remember the network? If you have done so, you should only be asked again, if you have an IP that is not connected with your ISP.

This is correct. Could you please try that and see if the requests stop for your “known networks?”

Let us know if you’re ok, Balty. (Thanks for the tips, guys!)

This post may apply to you.

But I think the best way for you to get help is to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

I merged two similar threads and will see what I can learn about this.