Yes, they have been with us and the team is committed to fight them. We know that they are harder to report but nevertheless we encourage you to keep on reporting them through the in-game reporting tools and also sending screenshots to Customer Support.
Thanks for your reports and patience as it´s greatly appreciated.
We are sorry to hear about that. You need to contact Customer Support as soon as possible to inform about this. We would recommend you to change your password to a very unique one and use the two authenticator system as this adds new layers of security to your account.
Bear in mind that we can offer you a roll-back of your account. Check this webpage in order to know more about this.
Just jumping in to remind you that any appeal about in-game suspensions can be made by sending a ticket to our Customer Support team. Lets try to maintain the good atmosphere shown in this thread and keep the sportsmanship up!
Nozdrum, hopefully the solution explained by SKiNBuS helps you out and you can complete this event without any problem. If this is not the case, do not hesitate to contact Customer Support. Thanks!
Noobftw, while we really appreciate that you took the time to give us your feedback, we’ll now close this thread as there are already a great number of threads about FOTM that discuss them and offer advice. We encourage you to check them. We will pass your feedback to the team anyway.
We would like to thank you for your collaborations up to this point. Nevertheless, we had to moderate some posts here as they were directly against our code of conduct that did not help the thread in any meaningful way. As it has anyway derailed into a rather negative atmosphere, we proceed to close it now.
Thank you for your contributions and input up to this point. However, given that this is not longer a bug report, we proceed to close the thread now. Thank you very much for your understanding.
Yes, there is already a thread going on around this, check it here. As already stated by Jeffrey Vaughn, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.
So, have your tickets been closed by the Customer Support team? If they have been, then I would encourage you to open a new one so this gets again to them and they can revise it and help you out. If your ticket goes unanswered for three or more days, please, proceed to write the ticket reference number and a brief description in the following thread, where it will be taken as a priority.
Thank you very much for your patience and sorry for any inconvenience caused.
I am afraid that you need to change your password anyway in order to keep on playing in Tyria. This was made with a good reasoning behind, as you can check in the following article. Hopefully you do not find this step too disturbing.
We proceed to close the thread.
Thanks for your understanding!
I am worried that your account has been compromised (hacked). Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
I am sorry that you are upset. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.
For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.
This is not a suitable topic for the forums. I intend to put up a detailed post about names, because people claim to “not understand” why their name has been blocked and to persist in defending a name that is (usually very obviously) outside the naming standards of Guild Wars 2.
In the meantime, I’m locking this thread. You may discuss your personal situation with the Support Team, but do be aware that censored names are very, very seldom reinstated. I’d ask you to think carefully and not use the Support Team as a means to gripe about the rules, for your taking their time to deal with your debate means that others must wait longer for other, more-significant issues.
And if you do give your issue a second thought, and if you do decide to accept the decision that was made by the team concerning your name, I’m sure our players thank you for that consideration.
Once things are tuned down, there’s a chance the DR System is going to be taken away? It felt for me more of a time “solution”, but yea, main concern is, once everything is tuned, if it is going to stay or not, you know how it can be sometimes.
I don’t think it will ever go away, because there’s always the potential for something to slip past us and enter the game. Not all players will abuse things, but the potential threat to the economy and the game is too high to go back to a system where a safety net is not in place. We saw the data from when it wasn’t in place and what things were like for CoF, and we simply can’t go back to a system open to exploit like it was before.
Of course, I am not in charge of such things. People paid much more than me get to make those decisions
Logic:
1) DR == anti exploit system
2) DR punish people for playing event on that character they want to
3) playing event on that character they want to == exploit
4) exploit == bannable offence
Why don’t you just ban us for not playing your game the way YOU want?
We’re working on our DR system and looking at new data all the time, and like all things there may be bugs or unexpected quirks in it. If we just outright banned people who got hit by DR, that wouldn’t be practical.
It’s entirely possible that the DR system hitting parked event characters wasn’t intended, but was a result of us fixing an exploit or other problem within the system, and it just happened to slip by us in testing.
And like I said before, DR is a safety net to prevent exploitation. That means (to me at least) that is is not the metric for us to drop the ban hammer on people – we have other data used for that. There’s different ways to possibly unintentionally hit it, and I’d think it rather unfair to ban people over it.
For now DR is hitting parked characters who you don’t do anything else with but that specific thing. To avoid being hit by this, whether it is intentional functionality or a bug, do some other stuff on that character.
I wish we didn’t have to have the system, but when exploits arise players abuse them, so we have to have something. We’ll continue to evaluate its functionality and fine tune it.
Ever since I bought the Flame Legion Mask (Light armor Citadel of Flame headgear), I have been having a load of issues with the graphics for my head itself. -Snip!-
Hey thanks for the in-depth report, you added a lot of great information! Does this issue happen every time you die/zone, or just sometimes? Have you transmuted this helm at all? Do you notice that it happens in one area, or everywhere?
Other people who have this issue are also welcome to answer these questions. Thanks!
It sounds as if your account was compromised at some point. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.
130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number
This is a guild member, non- of the Philippine Heroes uses bots or any third party program. You guys might need to fix your anti-botting system.
Ticket #[Incident: 130206-000630]
This is, as the player states in his ticket, just two days old. Please post again in 24 hours of more if he still needs a review. It is important to allow the team to work through a ticket before posting to ask for a review.
Posting for a friend Brent.8521 : Wrongful Ban [Incident: 130205-000500]
02/04/2013 11:18 PM
I was in cursed shores AFK getting some food real quick. When I came back it said my account was terminated for “engaging in or assisting with gold or item sales for real-world money.”
I barely have 30 gold and if you check my mail I neither send nor recieve gold/items from anyone.
[—-001:000591:61150—-]
Edit: He just got 2 emails. The first said he was forwarding it to someone else.
The next asked him for his serial code even though he gave it in the support ticket.
They also asked for his credit card info, order ID, and zip code.
They really need all this?
His account is banned so he can’t log into the support site to edit this ticket.
He emailed them back, will they get the info that way??
His support account is separate from his game account. He can log into the support account just fine.
Update: 4 February 2013
130127-000208 Agent responded today; your friend’s account has been compromised; please have him follow the steps provided by the agent in the ticket response.
Hello! I finally had my account restored yesterday, although it was restored to the point that it got banned. Once the ban was re-lifted, I logged on to of course find it in the state that I had it when I got it back the first time. Is there any earlier point it can be restored to?
Please update your ticket to discuss this possibility with a support agent.
The issue my friend has means she can no longer post on the forum so here I am instead and it has been 3 days.
[Incident: 130204-001927]
It looks like her account got compromised, and thus accused of RMT by whichever pest got in to it. I saw 2 Accepted IP addresses which have nothing to do with her. The only locations relevant to her are in Denmark (DK) So it was probably both of those. (we also removed these to hopefully stop more damage)
She has now Scanned for viruses, changed passwords on absolutely everything and is formatting her computer today.
She just had her account reactivated but it’s been trashed. All items sold/salvaged etc by the little bugger who got in to it. Can she get her account restored to before it happened? We believe it was late Thursday night/early Friday morning around 1AM – 2AM.
Thanks.
Please have your friend update her ticket — the one in which she was informed of the account hack and reinstatement — and she can discuss the possibility of an account restoration with the team.
Attention: The Forums Code of Conduct expressly prohibits petitions. That includes people posting valueless posts with testimonials on behalf of another player.
ONE forum member may post here to ask for a review of a friend or family member’s ticket. Multiple posts are unacceptable, and must stop. I have just wasted time, and our moderator team will now need to waste time, dealing with a number of off-topic posts. Folks are not reinstated because their friends ask for it; they are reinstated because they are innocent of wrong-doing and that is determined based on the facts, not the numbers of pleas submitted on their behalf. The outcome of appeals will be determined fairly, without any input from petitions, testimonials, or other “contributions” from third parties.
Thank you for understanding, and I expect to see no further posts here or elsewhere about 130206-001636.
I hate to point this out, being a person that is in a love/hate relationship with jumping puzzles. It is kinda annoying that two jumping puzzles are required to get world completion (Vizier’s Tower & Great Wall in Diessa). I’m not calling you out to change this, I’ve gotten used to them, but I have friends that have given up on world completion for this reason, their computers are just too terrible on lag to give them the ability to do these puzzles properly. Just food for thought on future creations.
I’ll look into this. I’d like to get the Vistas changed or the jumping challenges reduced on any of them that are too hard for casual players. Anyone know of any others that feel too hard?
And before anyone rails at me for lacking skilz, I have Severe RA , deformed hands, and very impaired motor skills. I probably worked harder completing normal vistas than many of you did on the hardest puzzle. I finished all up to Dredgehaunt.. and that JP just ended it for me.
Don’t get me wrong, I expect my disability to gate me from certain things. But JP should be totally optional and not required for anything else.
I hear you. There are 3 kinds of players that have trouble with JPs: Those with poor coordination/timing/depth perception, those with disabilities, and those with poor connections. I think it’s extremely unhelpful to call names or slander those folks, and it’s specifically why we try to communicate the optional nature of jumping content. As I said above, we didn’t implement this perfectly, but I wouldn’t say we failed either. We’re working in a gray area of perceptions and opinions, so we’ll never find a balance that works for everyone.
Looking forward to seeing others’ characters in the past and present.