As it has been indicated already by Rising Dusk, there is no other way you can buy those items, I am afraid. Please visit the Suggestions subforum in order to add your voice to the already existing threads about this issue.
We proceed you close the thread now.
Thanks for your understanding.
Please, check out this bigger thread about this issue (we will now close this one in order to avoid duplicates). As Ashley Segovia has already indicated, if you are still experiencing this error message please do submit a Technical Support ticket.
Thanks, Khisanth, for the link. Catliketyping, please, proceed to read through it; this is a known issue and the team is looking into it. We proceed to close this thread now.
Have you sent a ticket to Customer Support informing them of this issue? If you have not done it so, please, send one following this link so they can help you to sort this out.
I am afraid there is no way we can reimburse those tokens. You indicate that you bought them “accidentally” so this was not provoked by an error or internal bug and therefore, although unfortunate, there is nothing we can really do with this.
We close the thread now. Thanks for your understanding.
TheBitterness, while we appreciate that you took the time to write this feedback and let us know about it, “I quit” threads are not allowed on the forums as they are not conducive to creating a friendly community nor do they have room for constructive discussion. As such, this thread has been closed.
Inquiring as to how or why i wasn’t getting fractal skins. Since then, i’ve run the dungeon still, EVERY. SINGLE.DAY. Trying to get a skin. That’s over 60 times(26 and 30). To compare to other dungeons, that would be over 3600 tokens, almost two sets of armor and weapons. Not a single skin. I’m a warrior, i can use almost anything in the kittening book. But i get nothing. This isn’t fun. Why were fractal skins not made to be traded for relics? Hell you even made Ascended rings tradeable for relics.
Anet, please, change this as well.
We have merged both threads now in order to avoid duplicates.
Thanks for your understanding.
I’ll take a look at that step tomorrow. NPCs are capable of rezzing players, and we try to set any named NPC so they’ll rezz if they’re out of combat, but we have to set it on a story-by-story basis, so it’s quite possible that we missed that step.
Thanks, I appreciate it. I know how frustrating it is when things break, but rest assured that we’re doing our best to fix any problems that come up and continue to improve the game.
Check your computer’s clock to make sure the date/time/time zone are correct. There’s a bug where the achievement list is based on your computer’s time, even though the “real” time is used by the server to track achievements.
So the guy tasked with tracing and fixing the bug doesn’t have a way to inspect the state of the bugged servers? Er… that doesn’t sound very efficient. Do they at least let you use metal cutlery, or are you stuck with a spork?
On the test server I have access to a lot more debug info—it’s not available on the Live servers because it slows things down too much, or it’s disabled to keep people from trying to cheat/hack to get it. (For example, I can’t insta-kill creatures on Live, but I can on Test.) So I will try to get repro steps so I can look at it on a test server, because I can only get limited information on Live.
130209-000455 Resolved
130208-001009 Resolved
130208-002149 Resolved
130208-000077 Resolved
130208-000716 Followed up today
130208-000104 Resolved
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.
I asked support about this a few months ago and they are unable to change display names.
They are unable to do it upon request because it takes too much time to do it frivolously. Plus, we have a policy of not changing randomly to avoid people “escaping their own history.” “I don’t like my name” or even “I used my first name” isn’t a valid reason to reverse policy.
In the case of the OP, there is a very valid reason to change the Display Name and I believe that the team will be able to help him.
Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. Since you don’t have your serial code, they will work with other details. Don’t worry about that. For tips on what information to provide in a ticket, to help expedite a resolution, please read this post.
I really encourage those of you with these questions to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I feel sure that they will be able to assist you. You do not need to have your serial code most of the time. Of course in cases of disputed account ownership, the serial code is very important. Support can answer your specific questions, but they’re more on board to answer questions about situations, not hypothetical “What if I need help in the future” speculative questions.
For tips on what information to provide in a ticket, including information that helps us identify you as owner, even if you do not have the serial code, please read this post.
Hang on….The OP said Character, not account. Your account can only be logged in once on 1 PC at a time. Now if you have more than one account then yes, you can do this, but no you cannot login multiple characters from the same account.
Well, he said “Hi I was wondering if I can use more than one character at same time by using more pc and more accounts.”
I took the “and more accounts” to mean that he wanted to access multiple accounts. It’s not possible to access a single account more than once, so playing two characters on the same account at the same time is not possible.
Hi again Taris – Have you tried repairing the client yet? I also noticed that it looks like you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.
This is what we are seeing currently from your Game Advisor report that you provided:
If you’re still experiencing this, can you provide additional details on exactly which helm you combined your gem with?
We put in a fix for this issue with the 1/28 build, and I personally transmuted my flame eye onto another helm (and it worked fine), so it might just be specific armor pieces that are still causing problems.
The thing that’s fun about the orb, was that feeling of being chased and using all your skills to narrowly stay alive. The fights that break out when enemies are trying to bring down the orb runner, and allies trying to keep the carrier alive.
The thing that isn’t fun, is when the orb carrier is rarely in any real danger of being caught or stopped. When the other team doesn’t even bother trying to chase, because they know there is no chance to catch the carrier.
Yes, we fully expect that some specs are going to be better than others at running the orb. However, the goal was just to make sure that none of those specs felt unstoppable. Sword rangers actually make excellent orb runners.
Thank you for the report; we have an existing thread on this issue here — please post there with any additional details (the thread White Wolf linked has been closed).
To keep feedback consolidated, this thread will now be closed.
Ride the Lightning does not drop the orb. Attempting to stealth or being combo’d into stealth does not drop the orb. The stealth just fails, with IMMUNE text.
While carrying the orb, the orb is considered a buff. You can indeed use invulnerability skills while carrying it (Mist Form, Endure Pain, Elixir S, ect.)
Shadowsteps are considered teleports. Infilitrator’s Arrow, Lightning Flash and the like will all cause you to drop the orb.
Jimmy, if you could try again, the maintenance is over and I believe you may be able to purchase. If not, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
I want to help my friend with his crafting title and It will require me to send small amounts of materials to him via mail system. Will this get me banned? I am standing by the trading post so he does not have to run back and forth… ? We’re not buying big bulks just small amounts that we calculated exactly to get to the next lvl (i.e. 200->225).
You are welcome to help your friend. It would be very unusual for someone to be suspended for trading with a friend. Yes, it has happened, but in those cases — where we can see that the trade is not delivery of sold gold — the account is reinstated as quickly as possible.
This is a question to any representative; what is your policy on copyrighted character names? I had heard a long time ago that some people got banned for using these types of names but I’m not sure if that was because they were offensive or what.
I would like to use a character that has a popular band name. Is this acceptable in your policy so long as I don’t “pretend to be them or represent them in any way”?
Thanks.
No one would be banned for using an unacceptable name in this sort of situation. Bans are forever; suspensions are temporary. People involved in using disallowed names are required to rename the character(s). It’s remotely possible they will serve a brief time-out. But we almost never ban (terminate an account) for the first instance of a Naming Policy violation.
Since a band is not an individual person, it would be less risky a name than choosing, say, Taylor Swift. However, if the band name is copyright — and many are — I recommend you not use it. You could use a variation, like “REM Fan” or something.
But is there a way to link two GW2 accounts and if there is what will be kept from each account?
If I understand your question, the answer is no. One Guild Wars account can be tied to one Guild Wars 2 account. You cannot share attainments in Guild Wars across multiple Guild Wars 2 accounts.
If you are asking about merging two Guild Wars 2 accounts, again, the answer is no, that cannot be done.
I don’t know if it is the right topic to put my problem in. Had a blocked account, flagged as a fraudulent charge and so on blah blah. Long story short i have new code, and Suzanne from NCsoft Payment support wrote: “At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.” and “In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account.” So as far as i understand i should be able to add new code to my existing account. Thing is i don’t see this option anywhere in account management. Am i looking for right thing, or should i register this code as new one, just insert my old account data? Thanks in advance!
