Guild Wars 2

You’re probably at the wrong entrance—the back door to the cave has a teleport field around it to keep players from accidentally doing the story step out of order. The front entrance is just down the path from where you helped the first team defend itself, the way is blocked but one of the team members will blow open a route for you.

Update: 18 February 2013

130210-000812 Resolved
130212-000977 Resolved
130203-000898 Resolved
130212-000892 Followed up on this today
130210-000522 Followed up on this today
121222-001887 Please review your ticket on the Support Site; you need to respond
130217-001702 It appears you did charge backs related to this account, and therefore it was closed. If you wish to continue to discuss, please update your ticket.
130208-000477 Under review by forum team
130213-001343 This appears to have been resolved on 2/13. If someone is still having difficulty, please ask him/her to update the ticket.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.

Update: 18 February 2013

130210-000812 Resolved
130212-000977 Resolved
130203-000898 Resolved
130212-000892 Followed up on this today
130210-000522 Followed up on this today
121222-001887 Please review your ticket on the Support Site; you need to respond
130217-001702 It appears you did charge backs related to this account, and therefore it was closed. If you wish to continue to discuss, please update your ticket.
130208-000477 Under review by forum team
130213-001343 This appears to have been resolved on 2/13. If someone is still having difficulty, please ask him/her to update the ticket.

kalelmcgrif.6801:

my account was hacked and i cant get into the game . it says i was involved in money trading and i havent even been on for a while. please tell me what i can do to start playing guilkd wars 2 again. thanks.

First you need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in this thread and I will look into the matter. Normally, you will be helped in <24 hours and will not need to post here.

kraziefox.5697:

They ‘Black Listed’ all the current/old passwords … so you’ll never be able to use the old one again … I think it was a ‘blanket blacklist’ so no one (without exception) can reuse their old password …

Although I understand the principle behind this particular case (they found a huge list of GW/GW2 passwords on the net, or something similar)

Sorta close, but I should probably explain: What we found was millions — I mean millions! — of stolen passwords out there on lists of exposed/ known/ exploited passwords. When we examined things more close to home we discovered that a lot of people use the same password for everything. This means if a hacker gets your Hotmail password, he also has access to your GW2 account, your bank account, and your account over at that comic book site.

We blacklisted any password that was “out there” as a known, stolen password, so that folks would not be able to simply fall back on the old tried-and-true (and hacker-known) password but would be required to make a new password that is more secure. This has been very effective in reducing account hacks, by the way.

If you wish to change servers without a cost, you can delete every character and then change worlds. Remember there is a once-per-7-days restriction on world changes — whether free or for a cost in gems — but yes, it can be done.

The transfer fee is for characters, not the account as a whole.

I’m sorry that you’re upset about the password change, but believe me, changing passwords, even just a bit, is worth doing and it definitely beats the alternative: a hacked account.

If you like your previous password, may I suggest you simply alter a small amount of components? For instance, if your password was d0gandCat, maybe you could use DoGandCat or something like that?

We’re sorry if you feel this is an inconvenience, but the passwords you’re trying are being refused, which means you’re trying ones that appear on “known/stolen password” lists. That puts you at quite a bit of risk of an account compromise. Being allowed to keep that password, or use the risky one, just isn’t worth it when you balance it against the pain and loss of an account theft!

Just checked with Jeffrey, and this is definitely going to get fixed and at that time, you can open those chests and find your prizes.

If you lose connection and don’t see a message here in the forums or on the website, then it’s probable that the issue lies with (1) your ISP, (2) your hardware, such as the router, or (3) the Internet “backbone,” where entire regions or countries can have connection issues.

We have very, very little down time and, when possible, we post about the fact that we’re going to have down time in advance, such as here: https://forum-en.gw2archive.eu/forum/info/news/Scheduled-Server-Maintenance-on-February-13-2013 or here: https://forum-en.gw2archive.eu/forum/info/news/Billing-Maintenance-7th-Feb-5-00AM-PST-13-00-GMT.

In the first link, you’ll see we did have a period of time where players could not access the game. In the second, which is far more common, the notification is intended to tell you that you may have trouble buying gems or buying a copy of the game, but that the game itself is available.

Your find notifications in the News and Announcements Sub-Forum. You will also get info through Facebook or Twitter, but those are usually updates about smaller matters, like “We’re aware some players are having lag from XX location, and the devs are looking at it.”

Hope that helps!

As Grimrist mentioned, the damage for this skill is still going through — it’s just not displaying. While we’re aware of this issue, the fact that it still functions puts it at a lower priority to be fixed than some of the other bugs we’re working on.

This doesn’t mean we won’t be fixing it; it just may take us a little more time to get to. Thank you for your patience and understanding, everyone.

Hi again Jereguy – I would recommend trying a couple of these tweaks to see if this improves your in-game performance at all:

1. Right-click on your desktop and select “Catalyst Control Center.”
2. Select “Preferences” and left-click “Advanced mode.”
3. Click the “Gaming” tab on left.
4. Select “3D Application Settings.”
5. Under the heading “Anti-Aliasing” checkmark “Use application settings” but do not check “Morphological filtering.”
6. Under the heading “Anisotropic filter” checkmark “Use application settings.”
7. Under the heading “Tessellation” checkmark “AMD Optimized.”
8. Under the heading “Catalyst A.I.” move the slider to “Performance.”
9. Under the heading “Wait for vertical sync” move the slider to “On, unless application specifies.”
10. Under the heading “Anti-Aliasing Mode” move the slider to “Performance.”
11. Click “Apply” to save these changes and then start Guild Wars 2.

Once loaded, access the “Graphic Options” window and make the following changes:

1. Change “Refresh Rate” to “60 Hz”
2. Change “Frame Limiter” to “60.”
3. Change “Reflections” to “None.”
4. Change “Render Sampling” to “Native.”
5. Enable “Vertical Sync” at the bottom.

Hope this helps!

Thank you for the reports, everyone. We’re investigating this issue and hope to have a fix soon!

kryo.3586:

Hello,

Has there been any update onthis?

I referred this for review late last week. I heard on Saturday that someone was investigating. Having not received a response, I’ve asked for one as of today.

Thank you for the details, everyone!

We believe we’ve identified the root cause behind this, and the good news is that it’s not related to your hardware, ISP, or account. Unfortunately, we’ve also determined that this is going to be an ongoing project on our end, so we don’t have an estimate on when it will be completely fixed.

Thank you in advance for your patience and understanding.

Hi Mystletainn – Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Once you’ve done that, I’d recommend running another repair on the client.

Kraggy.4169:

Gaile Gray.6028:

While a huge mail might raise a few eyebrows in the security reviews, that alone would not be at all likely to cause you to be suspended.

Your phrase ‘would not be at all likely’ is worrying, given its implications.

I am sorry if that phrasing causes you concern. I don’t like to speak in absolutes, saying, “That will never happen.” As pointed out above, humans beings are involved in account and transaction reviews and human beings can make errors. In addition, rarely, but within the realm of possibility, a player can misdirect a mail and think we’ve taken the mis-sent goods, data can become corrupted, and an asteroid the size of a Buick can flash over Russia. Not likely, but it could happen!

So I firmly believe that things will be fine and I’m very certain that if something untoward happens, the team can sort it out.

Hi Spock – What troubleshooting steps have you tried to resolve this issue? Have you tried a simple repair of the game client? If you’re unsure how to do this, I’ve provided the steps for you below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

If this doesn’t resolve the issue for you, we may need your system specs and more diagnostic information in order to troubleshoot this issue.

We’ll be rotating the Paid Tournament map tomorrow. The next map will be Legacy of the Foefire.

We’ve been updating these every Tuesday. Next map is Legacy of the Foefire.

If you are conducting legitimate trades or transfers, and if both accounts are eligible to trade, you should be just fine.

Unknown.2796:

So, I crafted my Legendary few days ago, I didn’t have the gold for listing fee yet but now I have and it doesn’t let me put this item on the Trading Post. It also doesn’t let me “mail item to..” or “buy more from the trading post” when right clicking it. It is not been soulbound to any character, I kept it in my bank once I crafted it.

I did not equip it, description is still “Soulbound on use”
I do not have it in an invisible bag when I try anything.
I tried re-logging and all that jazz.
I tried putting it on TP with different Characters.
I only get “equip, preview & destroy”

In short; it is acting like it is an account bound item even though it shouldn’t be.
Can I get some help please?

////

edit; So apparently my Legendary bugged out and lost his sigil.

Thank you for reporting these issues. We’ve documented the soulbound status not updating and the issue with the Howler. As a follow up, if you haven’t already done so, please submit a support ticket and reply to this thread with your ticket number so that we can ensure that your case is sent to the right parties.

Sorry for the inconvenience!

If you are still having difficulties, I really encourage you both to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I worked with a player who liked in England but got authentication requests from Wales and Scotland. One was nearly 300 miles away. The principal reason for cause if someone very distant to you, and I would not be concerned with a request for a city within a reasonable distance. If you are concerned at any time, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Hi Veltoss – If you’re still experiencing this issue I’d like to collect a Game Advisor report from you. This is a diagnostic report that will give me a bit more information in regards to your system. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

I think you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

To clarify, I’m looking for more information on when you experience a game freeze (i.e. game goes unresponsive, have to close the game via the Task Manager) as noted in the OP. Is this still happening?

On another note, if you’re crashing and receiving a crash report window, then that’s another, separate issue. You should submit the crash report with as much information as possible.

Thanks, everyone!

Hi Mustachio – You will want to submit a support ticket in regards to that issue as the Account Support Team are the only ones who can assist you with this particular error code.

https://forum-en.gw2archive.eu/forum/support/bugs/Ranger-laurel-box-giving-non-ranger-gear-Merged/1358575

Summary: there was a bug with the ranger kits giving non-ranger gear, so they’ve been disabled until the fix can go live.

Hi Zuarasiz – Guild Wars 2 is very CPU heavy and it looks like your limiting factor here is your Celeron processor as it is really kind of borderline as far as minimum requirements go and technically does not pass.

The rating is account-wide. We’ll be making an announcement or blog post explaining how ratings will work after the patch.

Colin has posted our finding on loot drops here; this should answer your question.

This thread will now be closed.

After reading reports in this thread, we spent more time investigating our rewards system. As I mentioned a few weeks ago, we verified that all loot tables are indeed working correctly in the game. Since then, we continued receiving reports that there seemed to be an issue, so we extended our search to all systems that created opportunities for you to get items from loot tables. Here we found an issue that we were able to verify was consistent across everyone who reported problems:

The rules by which you qualify for credit for an event or for experience when killing a mob are different rules than those used to help determine if you qualify for loot. Some of these were set up to be unintentionally restrictive, and as such you could kill a creature with a lot of health (this was most noticeable on champions) and not qualify for loot, despite qualifying for all other credit.

For the February Flame & Frost: The Gathering Storm release we will be repairing this issue to ensure more players are capable of earning loot credit for kills. This should fix the issue such that you got credit for killing a champion, but received no loot from it. Once fixed, all champion mobs will correctly always drop 1 blue or better loot item, and all veterans will have a chance of dropping loot better than regular mobs as outlined in the November release. Please note, it is still possible to kill a creature and not do enough damage to qualify for loot (which is the only way you won’t get loot for a champion), it is also still possible for veterans to not drop loot at all, since they simply have better odds of dropping loot than normal creatures but no guaranteed drops.

On top of this, we’re also updating some of the loot in various areas of the game for the February release that should make specific areas more rewarding. We’ll cover this is in detail with the February release notes.

Thanks very much for all your feedback and reports, that information has proved incredibly useful!

The objective to leave the area with the scabbard should be active. Picking up the scabbard completes one objective, but you still have to go the marked area.

Are you talking about tickets sent via our support website or via the in-game bug submitter? You should receive a case number for ones submitted through the support site, but you can’t track ones sent through the bug submitter.

This is almost always caused by a full mailbox. There’s a bug where the X/10 mail display doesn’t count some emails, even though they will block new messages from arriving. Clear out your mailbox, and give the system a few minutes to send messages that have been queued up.

I don’t have an ETA for when the fix will go live, but we do have one in the works that’s running through testing right now. As mentioned earlier in the thread, if you have purchased a makeover kit and been hit by this bug, please open a ticket with support and they will work with you to refund your gems. Thanks for your patience!

The bomb step will automatically complete after X time passes.

Specterryu Quipter.8412:

Jeffrey Vaughn.1793:

Which bug exactly? This thread mentions two separate bugs.

Does it matter which bug?

Yes. Some bugs I can fix on the content side (the ability to skip some steps as you explore), some I cannot (NPCs going through walls, which is art/code).

Iehova.9518:

I hereby summon Weth to this thread.

The Weth call: “This dungeon/boss is impossible!” That should get his attention.

That being said, dungeons are more about your personal skill and mastery than about gear. Sure gear helps – it either enhances your strengths or allows you the opportunity to mess up a bit without so much punishment. There are some encounters that can be a bit of a gear check, but overall it’s more about your personal skill. Solo is possible in certain paths – however some of them have required numbers mechanics: Like CoF path 3 where you need to light 3 braziers at once. Those may have a pre-req party count.

Ari Kagura.9182:

However, there are some “grey area” glitches that makes me wonder if something really is an exploit or just a very strange bug.

When in doubt, send us an email anyways, or post on the forums. We’ll inspect it and judge it, and then decide to do something about it.

But generally when it comes to exploits, use your best judgement. One of the things my momma taught me, is that “If you wouldn’t say it around your Grandma, you shouldn’t say it in general.” which I suppose can be translated into “If you wouldn’t do it with a developer in your party, then it’s probably an exploit and you shouldn’t do it.”

Hello Revelstoke.

We appreciate that you took the time to write this feedback and let us know about it. We are aware of this and the team is committed to fight these cases since the very first day. We would like to ask you to keep on reporting those hackers when you see them.

We close as well the thread since this is not a bug report.
Thanks for your patience, your reports and your understanding.

Hello Keludar.

When did you issue your ticket? Please remain patient till Customer Support gets back to you. However, if you have been waiting more than three days, please proceed to write your reference number and a brief description in the following thread for old tickets.

Thanks.

Hello Santorious.

While we thank you for the story and the fact that you took the time to write it, we proceed to close the thread since this kind of stories do not ground meaningful discussions. If you think the episode is worth a report, you are very welcome to submit one to our Customer Support team.

Thanks for your understanding.

Hello everyone.

Just dropping by to affirm what it has already been said: this is working as intended.

We close the thread now. Thanks for your understanding!

Hello everyone.

As Qnopsik already suggests, probably the change of name has to do with our naming policy. You may want to contact our Customer Support team about that.

In the meantime we close the thread.
Thanks for your understanding.

Hello everyone.

We are aware of this issue, Transistor, and I would invite you to check this thread in which our colleague Gaile Gray has been answering some questions already.

Therefore I proceed to close this thread.
Thanks for your patience and understanding.