Guild Wars 2

Dietrichw.6072:

My Account was hacked and I got control of it again and disconnected their IP but the hacker changed the world from Gates of Madness which my guild and friends are on. All I want is to be able to play with my friends again and play WvW on Gates of Madness with them. the hackers character Nishiii is still there as proof and he never touched my character Dietrichw

I hope that you secured your account with a new password. If in doubt, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with securing the account and, if needed, with a review for a restoration (if your items were stolen).

For tips on what information to provide in a ticket, please read this post.

Hi Hawat – Generally this error message can be caused by a couple of different things such as security software or your connection method such as using a usb adapter.

Have you guys tried repairing the client? You can do this by following these steps:

1. Navigate to your Guild Wars 2 installation folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Rename this shortcut to “Guild Wars 2 Repair.”
4. Right-click on this shortcut and select “Properties.”
5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Flatley – If you’re using Windows XP it should be located in your Guild Wars 2 folder, otherwise if you’re using 7, Vista, or 8 it will be located in Documents\Guild Wars 2. If you don’t have this file then this is likely your system that is crashing and not due to the client.

The Awesomium process is a windowless web-browser framework for the Black Lion Trading Post. It is supposed to be there. Nothing to be worried about

What exactly is the objective you’re seeing when you’re blocked? A common issue that I’ve seen is that during the “Get to the highest point on the ark” you need to actually climb all the way to the top—the exit is not on the main deck.

Check your date, time, and time zone. The time might appear ok, but if the time zone is incorrect, it will throw off the display of the dailies. You might also need to restart GW2 to see any changes.

This is a temporary situation. I’ll see if there’s a timeframe for it to be re-enabled.

BuddhaKeks.4857:

What do you guys think about the incredible negative feedback you got for Trahearne?

Narrative Designer Scott McGough and I talked about this very topic some time ago. In short, Trahearne was intended to fill a very specific role that, in terms of both gameplay and story, the PC could not fill—an order-neutral character with extensive knowledge about Orr and the magic of undeath who could coordinate a global war effort and make the necessary plans, thus leaving the actual gameplay up to the player. Further, Trahearne’s character design was intentional in that he would be a reluctant hero who, through interacting with the player, evolved into someone who could step up to lead the Pact.

This didn’t resonate well with some players for a variety of reasons. We’re comparing external feedback with our own, since we have plans for Trahearne and other existing characters in future live updates and expansion content. We won’t spoil what we’re discussing, other than to say we’re looking at many different options for his current implementation and beyond.

BuddhaKeks.4857:

Do you use the feedback you got to try improving the writing for future storylines and their characters?

Of course. We want to improve our storytelling and characterization so that it complements the great gameplay that our designers work hard to create.

Num Nutzo.9056:

I have question. Are you guys aware that botters are botting the Gathering Nodes? I mean there leaving all there toons on individual nodes and logging in and out on each toon every so often to gather them. Now i know some people do this normally but i also Know theres a great many botters doing it also. I don’t like farming the same events over and over so i travel through all the maps doing events i come across only once, Doing the Jps, grabbing chest and any gathering node along the way. I see so many toons appearing and disappearing on the nodes i come across in all the maps not just one. But i will say the most notable map i see them doing this in is Dredgehaunt Cliffs. I Always see at least 5-10 toons appear and dissapear before im done with that map. I was just in that map a couple days ago and noticed the botters bot program was glitching out. The same toon kept logging in and out over and over and over. The problem I had it was so fast I couldn’t left click the toon right click the target display and then select the tiny report text before he logged back out and the target display is lost. I still have this same problem with the rest of them. There only logged in for 2-4 secs, long enough to gather the node then there gone. I rarely fast enough to get the report screen to come up before they log off.
Now before you blame the culling on what I’m seeing, I was seeing this long before culling was being adjusted/fix.
I guess you guys have 2 new problems to tackle. Same node farming and how hard it is to report a toon that is only logged on for 4 secs.

Hi there. Thanks for this post. Yes, we’re aware that this can be an issue, and we have a means and are adding means to address this particular situation.

Just an FYI: If you can report even a character name, that’s more than enough. You do not need to struggle to try to find the display name — character name is good, too.

Thanks for the helpful suggestion, Nefera, and for the words of support, Ashlar and Michael.

Eosin — do keep me apprised of this situation, ok? Just a quick post will do, but I want to make sure everything works out (as I am sure it will).

Glenolas.4832:

I’ve been in the game for 2 weeks now, and this message appears every day for myself and my 3 fellow players. It’s on about a 24 hour clock, it seems like. It’s irritating to have to log out of the game to reset it, and the normal overnight logging out doesn’t seem to affect it’s coming back daily.

The message in the second image? The page not found message? (I’m gathering info on this so I can share with the team.)

Thanks.

I believe you can make at least some of the changes you desire through this page: https://account.guildwars2.com/account/security. It’s true that changing a log-in name — such as [name]@[isp.com] will require help from Support.

But can you please let me know if you are able to accomplish at least some of what you intend on the security page? Thanks.

And I apologize for the inconvenience. If you decide to submit a ticket, post your number here and I’ll follow up. I believe you’ll get really fast help with this. (I know how it feels to decide to make a purchase and then get a “None shall pass!” situation!)

digitalghost.7891:

i keep getting the message saying that my credit card info is invalid, even when written exactly correct. I have tried from 2 different IP addresses, literally 3 different credit cards and even called my bank just to double check. they said that it wasnt an issue on my end and my credit cards are fine.

Were you able to purchase? If you submitted a ticket, may I have the number so I can review the situation?

Trendy Ideology.1034:

On numerous occasions the ingame currency purchasing system refuses to proceed with the final payment options, the button to continue with both a CC purchase and a paypal purchase remain greyed out.

I don’t think I need to elaborate on how thoroughly unimpressed I am that the company can’t even manage to accept my money when I’m trying to literally throw it at you.

Yes! We’re unimpressed too, because we would like to — and should — accept your money!

Are you getting an error message or does the purchase simply not complete? One tip I learned from a player was that you should select the little icon for your particular credit card. There are several tips in the Gem Store thread (stickied above) and I can’t remember them all, but I do know that our support queues are very small right now and if you want to contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they will be able to assist you.

Alternately, if you have submitted a ticket, may I have the 12-digit number so I can look into this for you?

PLOP PLOP PLOP PLOP PLOP PL.1234:

A few questions….didn’t want to start a new topic.

What if I already reserved a name by creating a level 1 character.
How would the name change work then?
Do I have to delete the level 1 and wait 24 hours to name change?

What if I want to swap two level 80 character names.

Hopefully, I don’t have to delete any characters.

For a rename, you pay for the name change and are able to change the name on the spot. With Guild Wars, there is no deletion or waiting period. I believe that will be the case with GW2 as well.

As for swapping names, it gets more complex. Let’s wait for the feature to come out to learn how that would work.

Bag Slots and Bank Tabs are 20% off in the Gem Store through February 26!

Reminder: take care that you do not purchase more bank and bag slots than you can use! Your character can have up to 8 bank tabs (including your original bank tab) and 8 bag slots (including your original Starter Backpack).

When you activate a guild mission, you will be assigned one from a list of many possible missions. These missions exist all over the game.

We’ve just recently put up the following blog post to shed some light on the details:
https://www.guildwars2.com/en/news/leah-rivera-on-new-guild-missions/

As far as I understand it, the blacklist contains both known (publicly-exposed) passwords and previously-used passwords. The point is to get something altogether fresh and new.

it’ll be fixed in the next content patch.

Edge.4180:

OR, you could give us an in-game interface that satisfies the same functions as GW2LFG, so we don’t have to rely on an external website to help match players and groups together.

You know, like your competition offers. Seriously, why promote an external website when this kind of functionality should really be included standard in modern MMOs? Why hasn’t it happened yet?

We’re working on it.

Gregbomb.1602:

In the event of guesting to another server, I had mistakenly chosen to permanently transfer to said server. This transfer was made about an hour or two ago. Is there anyway that I could be reverted back to my previous server and have the gems refunded that were spent?

Stupid mistake on my part but my assumption is there is some potential rollback for events like these.

I am sorry, but once a transfer goes through, it is final. The only way to remedy that situation is through an option that seems viable only for new player: the player may delete all characters and choose a new world. (The best way to think of that is to look upon it as transfer fee relating to character transfers, you see?)

However, in the case of an established player, deleting all characters is really not a viable option, so waiting the 7 days and choosing another world is the best course for that player. Keep in mind that worlds with lower populations have a smaller transfer fee, and that gems can be earned through normal gameplay.

Raving Nighteyes.6145:

Why can’t you just let the matter be, fight the boss with 4 people, most likely defeat him and carry on.
Or, even better, kick him, and invite somebody else to join you

I don’t much appreciate being used in such a way, and find the behavior rude to just shuffle the responsibility off on someone else while sitting on the sideline making other people carry the load. Especially when you’re fighting a boss who has an enrage mechanic at lower health, increasing his difficulty.
Typically we do end up kicking the person and restarting the final boss, and completing it. I’ve been kicked as well for not participating when people do those things, and that’s fine – that’s their choice, and they got the votes. It could have been a premade group with the intention of doing that, and I was just the fifth man who wasn’t informed. Just dust myself off and move on.

Point being, if you don’t like the behavior, don’t support it. I don’t foresee us being able to stop the behavior from a developer perspective, but I’m a designer and not a coder.

EDIT

They’re not going to be able to catch everything. It’s the nature of software testing, even my software testing professor has taught me that. The content was probably a lot more bugged before its current state. It can only get better with more iterations, when people spot something that was not caught before.

I think it’s also important to note that we learn from our mistakes and try to pay extra attention to things that have been exploited when we build new content. Our testing pass and development of salvageable crafted items will certainly get a bit more attention for all our new content being built as a result.
Mistakes happen, but I’ve always held the ideal that you only truly fail at something if you keep making the same mistake over and over.

Hello, Speaw,

Please have your fiend contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. For tips on what information to provide in a ticket, please read this post.

Note: Please do not post a log-in name on the forums, to maintain the best account security. The name has been removed, but I wanted to explain why. Thanks for understanding.

I am sorry that you are having difficulties. Oftentimes, we find that there’s a small typo in the name that prevents its use: a forgotten capital letter; a matter of transposing letters when the password was created. No worries, the team can help!

If you’re still having trouble, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, and to expedite yoru response, please read this post.

Also, there is a wait period between reset attempts. Give it two hours or more and try again, if you desire. But remember the team will be there to help if you need it.

must… resist.. urge… to sticky…

Good post. Just be patient with folks and educate

Nope! RNG is RNG. No special character flags for loot. Nothing loot related was changed with maintenance, but that never stops people from making these posts after every single maintenance about it.

Levistis.8356:

Is switching to an alt at the end of a dungeon an exploit?

currently no – it’s just rude if you don’t tell your party first and act as dead weight in the final fight. People do it to level up their lower characters, because it’s a big burst of exp for dungeon completion.

This has happened to me a few times when playing, and usually from someone who doesn’t tell the party, and swap characters at like 25% boss HP. They bring in some level 20 character and stand off to the side while the 4 of us fight a boss. I typically respond by not fighting and just standing around them doing emotes and jumping, or trying to kite the boss into them if they are close enough to the encounter

Hello everyone.

Just jumping in to reassure you that the dev team monitors and reads the forums but of course, they may not have the time to reply to every single given thread. That does not mean necessarily that they are not here, listening.

This said, some suggestions and ideas from the community can be (and have been) taken into consideration after careful thinking and so, rest assured that the dev team will always work to achieve a better GW2 experience (of course, that also involves you and your feedback).

We proceed to close the thread now.
Thanks for your contributions and understanding.

Hello Kokiman.

I would suggest you to report this situation also to our Customer Support team as this kind of situations need to be checked. Rest assured that the issue will be looked into and actions taken, if necessary.

Thanks for your report!

Hello everyone.

Yes, as Michael points out, the best way of dealing with this is to contact directly with our Customer Support team as they will be able to assist you with this matter.

We close the thread now.

Hello Mr Smith.

No, you do not need to delete your account, of course not. For a change of email you can contact directly our Customer Support team; they are the ones to help you out with this kind of requests. For more information about how to implement the Two-Factor Authentication, please, check the following webpage.

Thanks!

Hello everyone.

Hakrulin, you need to contact our Customer Support team by issuing a ticket. They will help you with this incidence.

We proceed to close the thread now.

Thanks Lures, for the link.

I copy and paste here our official info from that webpage:

Preview Items in the Trading Post — Try before you buy! You’ll have the ability to preview items in the Trading Post before you buy them. Simply right-click an item icon and select “Preview” to see the item equipped on your character. Check out how a weapon looks by itself, how it looks when sheathed, and how it looks when wielded by your character.

Since this question is solved, we proceed to close the thread.

Hello everyone.

This issue was probably due to the connectivity problems that we were experiencing yesterday and it should work again now. If it does not, try to restart the client and if this does not help either, please proceed to send a report to our Customer Support team.

Thanks!

Hello everyone.

Thank you very much for your insight, input and contributions up to this point. However, a great deal of posts here had to be moderated as they were against the code of conduct and we have decided to close definitely the thread.

Thanks for your comprehensive opening post, DancingPenguins and to all of your for your understanding.

Hello everyone.

Thank you very much for helping Iglosen with this. Since the question is solved, we proceed to close the thread.

Hello everyone.

This should be fixed right now since it may have been linked with the connectivity problems of yesterday. If this is not the case, please contact our Customer Support team. Thanks!

Hi Hatorihanzo.

The team was aware of this issue and was working on solving it. We have this thread here for people who want to provide us with feedback. Please feel free to join in https://forum-en.gw2archive.eu/forum/support/tech/Launcher-login-error/page/23#post1477163. In any case, it should already work for you.

Ok, thanks for letting us know. We close the thread then.

Hello Santrs.

You could certainly try to contact our Customer Support team. In the meantime we will forward this issue to the team. Thanks for letting us know about it.

Hello everyone.

Since this is indeed not a bug report, we proceed to close the thread. Thanks for your understanding.

Hello Jigokuni.

Have you tried deleting some emails from your in-game inbox? Sometimes mails and items that you have purchased do not arrive to your accounts because you have 9-10 messages. Try to delete some of them till you are left with two or three and see if those gems arrive. If they do not so in the next few hours, then proceed to contact our Customer Support team.

Thanks.

Hello everyone.

You could certainly try and contact our Customer Support team in order to let them know about this. A compensation may not be possible here but it´s always better to have all these reports.

Thanks.

Ideally scaling shouldn’t be terribly impactful; it’s designed to keep the difficultly feeling just right. Events can indeed scale up and down in response to player count. They scale in a number of ways, including:

• enemy stats can be increased
• enemies can gain new abilities
• new enemy types may appear, including veterans or even champion versions
• enemy count can be increased
• objective requirements may increase

Some of these methods have a latent effect on difficulty as an event scales down. For example, you don’t really notice stat changes since an enemy’s health bar is a percentage. But if we increased the enemy count, we don’t really have a good way (in a lot of cases) to make them simply vanish if the event is abandoned or otherwise reduced in scale. They won’t respawn unless the event gets scaled up again, however, so it should just be a matter of clearing them out of the event. You just might have to do it gradually.

The chest only appears once per day.

Focksbot.6798:

Bobby – any chance of knuckling down and getting some major new story content in the game, perhaps with different endings and major events accessible through choices? G2 has all the lore for a great tale but it seems like the writing team were both really stretched in terms of how much ground they had to cover, and also forced to tick a whole bunch of genre boxes to appear to a broad player base. Time to take the gloves off and do something deeper, darker and more complex?

A few things:

• The Writing Team was not in charge of story during GW2 development leading up to ship.
• Now that the game has shipped and we’ve reorganized our staff, the Writing Team is in charge of the story going forward.
• I can’t guarantee that we’ll have the time or resources to fix, change, or build upon the existing personal story as it shipped. That stated, we’ve been reading fan and critic feedback. We have some good ideas on what we could improve, if given the proper time and resources.
• Keep watching as the Living Story develops. Let us know what you think about the writing, character development, and VO.

Thanks for your constructive feedback!

Carzor Stelatis.9435:

synch.2980:

Your character, and it’s voice remain the same, of course, so if that’s a concern then you’re pretty much stuck with rerolling to another race.

The one-voice-per-race thing is a bit silly. With all the voice acting that was recorded for this game, they have a peer speaking in precisely the same accent as a middle class or poor person? [human obviously] Really?

Realise it’s a tiny issue in a huge game but it does bug me slightly :P

It all comes down to resources.

5 playable races x 2 genders = 10 character combinations / 10 voices

Let’s pretend that the PC has 2,000 lines of voiced dialogue in the game. With 10 voices that’s 20,000 lines of VO just for the player. Add one more PC voice per race/gender combination and you just doubled that line count to 40k. Unless you have a limitless budget, those lines have to be taken away from other content.

So while we could have added two voice options for each race/gender combination, it would have resulted in there being no ambient VO or events being silent.

Dark xZapdos.9081:

I signed into my account and it required me to change my password. I attempted to change my password and it would not allow me to do so and now I am locked out of my account. I would enjoy to play this fine game but I am not currently able to do so in my predicament. Please help me resolve this issue and I will be eternally grateful. Thank you for your time.

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.