Guild Wars 2

dat feedback…. I’m gonna have to look into that one…

Great job though – that’s some pretty quick time.

Edit: “looking into” things doesn’t mean I’m going to do something about it – just look into it and make sure it is desired functionality. Thanks for the PMs folks.

Good news! We’ll have a potential fix for this going in with our upcoming update!

I am sorry you feel that way, Dracius. The intentions are not manipulative, I assure you, or intentionally disruptive. It’s not a matter of our attempting to be “security police.” The motivation is purely to contribute to a player’s security, which will help players prevent what can be a devastating incident. Changing a password is a tiny thing that takes just a couple of minutes, at most, and it can make all the difference.

If you haven’t had a chance to read Mike O’Brien’s article on account security from a few months ago, I believe it will explain things very clearly and that it will help you understand our position better. It presents a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2.

I definitely will do that!

I’m no good at this forum thing

The news post is kept intentionally brief. The sales period ran as follows (taken from public messaging):

Promo Sale offer applies only to Digital Edition and Digital Deluxe Edition purchased through buy.guildwars2.com from 10am PST 22nd February 2013 to 12pm PST (9pm CET) 25th February 2013.

It was quoted in many threads, including this one: https://forum-en.gw2archive.eu/forum/support/account/Guildwars2-Purchase-Gone-BAD/first#post1500790

Thread = closin!

Yeah that one is my fault, I’m out of the office doing a tour meeting with press and fans across Europe to discuss the game. While gone, this was something a team started designing a solution for, no one told me that while in Europe, so I said only what I knew at the time. The joys of no one being awake at the same hours.

Sorry about the confusing information, I had this on my list to bring up after the trip, but the good news is it’s already being covered and all of this could have easily been avoided with that answer. In the future, I’ll try and avoid trips this long, this is the joy of game development, feature work can begin very quickly! =)

Locking since the issue is being actively worked on, thanks for all the great suggestions all!

The refund policy is extremely generous. There is no way to extend it beyond the time period that you were told.

Nyczu, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket. You can also update your ticket to provide more of that information.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The promotion ended at Noon Pacific time, about 3.5 hours ago.

Does that answer the question?

I flip between accounts all the time, on a single installation. You simply use the different email address (Account ID; log-in name) and the correct password. If you need assistance, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

The email address associated with your account is simply a log-in address. We generally do not change that. If you need support assistance you would email from your new provider and reference your game log-in name and other information to establish you are the account owner, as mentioned in this post.

As you’ve all noted, this bug can be caused by a number of different sources (so we can’t say for sure) but we have a potential fix for this issue in the upcoming update.

Thanks for the reports!

The death breakdown is pulled directly from the combat log. It just summarizes the things you normally would want to see like crits and condition damage. I haven’t taken a look yet, but I suspect all the info we want is there, just not printing to chat.

https://forum-en.gw2archive.eu/forum/support/bugs/System-Date-Affects-Daily-Achievements-Merged/1326253

Mira.4906:

Is one of your bags collapsed?

That’s a good question. Check every bag, every storage panel, and every character. I really believe you will find it.

Wow, that’s great news. Thanks to you for sharing such a nice note!

You can log into the support site and go to My Stuff to track a ticket, but you can also follow it via email, as you prefer.

As I recall from playing on different computers, they are saved on your account, not your individual computer.

Lampie.7196:

Gaile Gray i notice you’re about at the moment….. is there anything you can do to help?

I have reopened the ticket and updated to say that the second ticket is not a duplicate and that you would like two receipt copies sent to you. An agent should attend to this quite soon.

Your account is not suspended, but if you have names that are blocked — and you’ve had quite a few and appear to have had at least one today — each offensive name needs to be changed. Let me give you some advice: Get over the Lucifer thing. Stop trying to cross the line, chose a totally different name, and you should be fine.

Incidentally, your Display Name is unacceptable and will be changed. Sorry, but with your regular exposure to the Name and Word Filter, I’m sure what I’ve written comes as no surprise to you.

Smooth Penguin.5294:

Phira.3970:

How can you not help refund the OP his Sunrise? It is the system that is at fault, not the player. I know many players are selling through mail just to avoid TP fee because it’s definitely not a “small” fee when selling for 1000g+. I’m sure there are many other players being scammed. What can you expect from the players? Just tell them to use TP when it was the TP fee system that caused this mess in the first place?

edit: Actually, I thought I’d be more elaborate on this. If an insurance company insures your car for $20,000, and your car is actually only worth $10,000, it would make sense to purposely destroy that car. AKA Moral hazard. Who is at fault? The person who destroyed the car? Or the bad deal set by the insurance company? Just like moral hazard where when a system is bad, it causes these problems, in gw2, it’s the TP fee insane tax that causes this kind of problem. It’s not the players fault. And you can ban players. The problems won’t stop until you stop the source of the problem: the bad design of TP fee.

LOL! I love how people try to deflect blame when there’s something they don’t like (i.e. TP tax). While I know it’s really hard to reason with people with a strong sense of Entitlement, but I’ll try. Say you want to buy a Louis Vuitton bag. It costs $700 at the mall, but you find one on Craigslist for $100. Oh boy, what a deal! So you meet the stranger and do the trade. Two things could happen here:

1) You buy the bag, but it turns out to be a fake. You ask for a refund, but the guy is no where around.
2) You give the guy the money, and he runs away. You can’t catch him, so you lose the money.

Long story short, you took the risk, and now you live with the consequences. With Phira’s mindset, he would blame Louis Vuitton for the high prices that forced him to go elsewhere for the goods.

On a side note, I personally feel Anet shouldn’t ban anyone in this case. This was a “Gentleman’s Agreement” between two people.

Michael.4791:

The trading post is there for a reason. It should provide a safe environment and help stopping scams like the ones done in GW1. If you choose to operate outside that, you are on your own and you know it.
On the other hand, Anet don’t like scammers. So, they are followed and punished anyway.

Thank you both for saying these messages so clearly and so well.

In the end, I do not direct these comments to nergoza, who truly understands, but to those who do not: There is a secure trade system: Use it. It is not reasonable to demand “do overs” when you choose to skirt the system. If nergoza understands this, you should to. Thanks for reading.

Slow down fellows. I fixed the death breakdown in sPvP, which is somewhat different from the combat log. Please throw your suggestions and desires in this thread:
https://forum-en.gw2archive.eu/forum/pvp/pvp/Any-plan-to-improve-the-combat-log/first#post1492066

Hopefully that sorted out for you, but if not, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to help you make that purchase.

Please note that repeatedly completing the same events will trigger DR.

Robert Hrouda.1327:

The issue with the dragon chests should only effect people who park characters at dragons and don’t play them anywhere else.

This issue has been previously discussed and run its course, so this thread will be closed.

Thanks for the reports, everyone! If you’ve seen this happening, please let us know what error code you received. If you did not receive an error code, then please let us know that as well (it’s just as important).

Final Rest has no connection to this tomb at all.

You can get low level stones from the gemstore, or map completion or black lion chests. High level stones only come from black lion chests and gemstore I believe.

The tomb used to contain an event like the other tombs (and was opened with a key like the other tombs) but the event was cut before we shipped and the tomb was sealed up. When we have time, I’m sure we’ll see an event added to that area.

I’m very sorry that you experienced this issue. We’re currently investigating a similar bug involving whispers being sent to the wrong recipient, but haven’t been able to identify the root issue, yet.

Do you have any idea what may have triggered this issue? I.e. were you repping your other guild right beforehand or interacting with your other guild in any other way? We’d appreciate any details you can provide so that we can close this issue. Thank you!

Hello everyone.

Thank you very much for your input and contributions up to this point. However, this thread does not really invite to any healthy discussion about the game and therefore we have decided to close it.

Okay, both are fixed. They won’t be in tomorrow’s patch though. Fixing the vengeance and vapor form also fixed another issue that would be happening. The damage log would clear as soon as you resurrected. If you were to rally, then die a few seconds later, you would still only have logs from those few seconds. The log will still clear once you reach 100% health.

Hello Rimax.

It could certainly be a teleporting bot and therefore we would ask you to keep on reporting all those suspicious fellows and activities you witness using the in-game reporting tools. You can also send a screenshot to Customer Support. Either way helps.

Thanks for your reports!

You would have received a auto-response immediately and you will be helped very soon. I mean, generally within a day. Account compromise incidents are very complex, and are not something the team can resolve in a matter of minutes. Please be patient and allow the agent looking into this to conduct his/her research and get back to you with the answer. Thank you.

Xiphos.9613:

Investigation on the Arena Net side proved successful! My account has been restored. Thank you very very much to the ArenaNet team! I am super glad the account rollback system has been released! Never ever thought I’d have to use it!

I am SO glad we could help you to this extent. Thanks for updating to let us know!!

Hello everyone.

As Behellagh has linked with the thread I was about to link, we proceed to close this one. Please keep on posting your feedback there as it is easier for us to read your input in one single thread. Thanks!

Hello everyone.

RoShambo, we will proceed to forward this to the team today but in the meantime we proceed to close this thread, since there is already an existing one about this issue (the link you just provided). Thanks for your understanding.

Gaile Gray.6028:

Kraggy.4169:

LastDarkness.7390:

I called Paypal customer service and they claim NCSoft is a “High Risk Vendor” and that they cant complete transaction with them because they dont provide invoices with correct information.

Basically, whoever you talked to in PayPal is talking out their behind, I’ve used PayPal several times and apart from the last time when Anet’s web site glitched out after completing the transaction never had a problem (the glitch occurred when Anet was trying to send me the confirmation, the cash was paid and the gems delivered as normal).

Thanks for this info, Kraggy. I know a lot of our players rely on PayPal, and although we have the occasional glitch, we’re usually able to resolve that and I’m very happy that we have that form of payment available. (Hey, I’ll confess I asked/ pressed/ begged/ wheedled for us to offer PayPal for a few years, back in the day. )

LastDarkness — That’s really surprising! I will follow up on this! Thank you for submitting a ticket, so we can look into this.

Hello everyone.

Thanks for all your contributions up to this point. Since some few good answers have been already given, we proceed to close the thread.

Hey everyone,

This thread has started going off-topic and become increasingly negative. While we regret that a bug was implemented with the last patch, we’ve given all the updates we can on the issue at this time.

This thread will now be closed.

Kraggy.4169:

LastDarkness.7390:

I called Paypal customer service and they claim NCSoft is a “High Risk Vendor” and that they cant complete transaction with them because they dont provide invoices with correct information.

Basically, whoever you talked to in PayPal is talking out their behind, I’ve used PayPal several times and apart from the last time when Anet’s web site glitched out after completing the transaction never had a problem (the glitch occurred when Anet was trying to send me the confirmation, the cash was paid and the gems delivered as normal).

Thanks for this info, Kraggy. I know a lot of our players rely on PayPal, and although we have the occasional glitch, we’re usually able to resolve that and I’m very happy that we have that form of payment available. (Hey, I’ll confess I asked/ pressed/ begged/ wheedled for us to offer PayPal for a few years, back in the day. )

wickedurc.4135:

my account has been repeatedly hacked since 9/12/12 mostly from china i played from pre lauch till thanksgiving till life got in the way recently my friend started playing again so this morning i logged on and it said i was banned i went to the website and had 5 ips outside of where i live daytona beach fl this is and old email i only use for this game and one other mmo so what r my chances of getting my account back

I’m sorry you’re having this problem! I was going to ask you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. But I see that you have. They will be able to assist you, I’m sure!

If you’re asked to verify every time you log in, that’s very odd. Even with a dynamic IP, you should have a range of “whitelisted” IPs that prevents you getting the request for verification each log-in. I suggests contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They can help you figure out what’s going on, or they can help you remove authentication, as you desire.

For tips on what information to provide in a ticket, please read this post.

I really encourage your friend to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Xsorus.2507:

I’d be happy if you’d let some of my conditions work on Objects, like Burning for Example….I can understand bleed/poisoning..but if hitting something wooden, I’d think my Burn would do damage.

This is a second problem as well that we are also addressing. Thanks for bringing it up here.

Thanks for this report. I’ve forwarded this onto the appropriate team so they can have a look at it.

Thanks for reporting this. I’ve passed this on to the appropriate team for review.

And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Jade Quarry 1 0 2237.091 12.107 189.873 0.912
Sanctum of Rall 2 0 2133.763 -8.095 188.739 0.918
Sea of Sorrows 3 0 2110.661 -3.901 188.854 0.911
Blackgate 4 0 2046.922 3.128 192.053 0.911
Kaineng 5 0 1979.834 8.61 192.786 0.964
Tarnished Coast 6 0 1885.902 -11.691 191.323 0.91
Fort Aspenwood 7 0 1859.045 8.259 193.347 0.914
Dragonbrand 8 0 1772.595 -0.175 189.69 0.911
Yak’s Bend 9 1 1688.156 6.228 189.561 0.913
Maguuma 10 -1 1677.592 -8.233 193.44 0.928
Crystal Desert 11 0 1635.514 -13.027 190.214 0.928
Ehmry Bay 12 0 1598.75 7.944 195.145 0.934
Stormbluff Isle 13 0 1545.832 -22.685 203.114 0.935
Devona’s Rest 14 0 1356.212 14.251 196.577 0.917
Isle of Janthir 15 0 1317.818 7.933 199.285 0.941
Borlis Pass 16 0 1269.932 6.606 188.094 0.913
Anvil Rock 17 0 1234.89 -5.921 187.414 0.91
Northern Shiverpeaks 18 0 1200.845 -0.604 188.449 0.912
Darkhaven 19 0 1154.739 4.169 191.84 0.916
Henge of Denravi 20 0 1026.684 -4.544 189.366 0.913
Gate of Madness 21 0 1025.935 0.356 189.287 0.913
Sorrow’s Furnace 22 0 960.424 28.659 215.627 0.928
Eredon Terrace 23 1 637.912 29.808 202.159 0.919
Ferguson’s Crossing 24 -1 599.836 -54.329 199.421 0.917

Eu
Name Rank Delta Rating Delta Deviation Volatility
Vizunah Square 1 0 2149.26 35.015 194.15 0.92
Elona Reach 2 1 1997.569 28.936 193.105 0.917
Desolation 3 -1 1976.516 -61.628 190.433 0.914
Seafarer’s Rest 4 0 1892.627 -12.861 188.893 0.913
Jade Sea 5 0 1872.354 14.137 188.204 0.919
Piken Square 6 0 1830.086 -1.44 188.558 0.916
Kodash 7 0 1792.65 -8.194 190.505 0.91
Augury Rock 8 1 1707.879 14.04 189.072 0.915
Gandara 9 1 1704.816 29.246 188.178 0.914
Baruch Bay 10 -2 1696.374 -6.084 189.262 0.917
Riverside 11 0 1598.091 -42.875 187.341 0.912
Aurora Glade 12 0 1591.606 14.022 188.171 0.908
Far Shiverpeaks 13 1 1546.7 38.991 186.913 0.91
Abaddon’s Mouth 14 -1 1519.375 -41.373 187.994 0.917
Gunnar’s Hold 15 0 1497.638 1.88 188.256 0.927
Fort Ranik 16 2 1475.681 10.432 187.424 0.913
Miller’s Sound 17 0 1473.508 2.941 186.455 0.907
Drakkar Lake 18 -2 1467.816 -13.193 186.369 0.907
Underworld 19 1 1389.415 47.801 190.32 0.916
Dzagonur 20 -1 1324.037 -41.602 188.097 0.912
Ruins of Surmia 21 0 1313.925 -4.591 190.073 0.934
Ring of Fire 22 1 1254.015 120.146 190.583 0.922
Arborstone 23 -1 1061.139 -111.596 193.565 0.968
Whiteside Ridge 24 1 1051.906 19.794 235.45 0.939
Blacktide 25 -1 1038.166 -12.184 194.915 0.956
Fissure of Woe 26 0 690.876 -22.924 211.457 0.937
Vabbi 27 0 582.194 6.453 220.431 0.938