Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thank you for posting your suggestions, Astral and Rackemwilly.
Moleless, if you continue to have problems, Support can and will help you. You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
If the copyright owner contacted us to ask for a change, we would accommodate that request. Those of us choosing character names do not “own” them, nor have a copyright on them. Therefore, someone who does pay the fees and files the documents gets precedence.
Naturally, if someone uses a name that is already bound by copyright, the same process would apply.
Our practice with names has changed to be kinder and gentler than it once was for first offenders. In most cases, if someone has a disallowed name, we will simply flag the name for rename but we will not place the account under suspension for the first offense. The player must rename to access the character, but he/she can play without a time-out. If someone chooses an offensive re-name, or uses offensive names in the future, then he or she would be subject to suspension(s).
So in this case, if someone copyrights a term and it becomes bound by law with a corporate or individual Intellectual Property, we’ll handle it with a rename but not penalty.
(edited by Gaile Gray.6029)
This should work as described, except do note that it’s true that Soulbound items will be lost.
Yes, this is almost certainly due to a full mailbox. We’re not seeing any receipt or transmittal errors these days. Please delete all mails (taking off any contents, of course) and the box should fill. You may find it handiest to delete mails and the log off and back on, just to sort of nudge the queued mails into falling into your mailbox
This really sounds like a TS issue, so I’ll move the thread to that forum.
This could also be the case where you joined solo, a roster was automatically formed, a leader of the roster was automatically assigned and the leader left the roster before your team was matched against another team. In this case the roster will disband, removing you from queue, and there isn’t any real messaging for this yet, outside of mousing over the PvP icon or viewing the PvP panel to see if your roster is still submitted.
Hi. I looked into this and I think the name block was appropriate. “Groin” prompts reports because it makes people uncomfortable and is against the Naming Policy. I freely admit it’s not the worst offensive I’ve seen
)
And while the name required action, your suspension should have been lifted. and that has happened now. You will still be required to rename, so choose wisely, but you’re good to go now as far as account access.
As a quick aside. Gems in the currency exchange are finite. You may buy gems with real money to your hearts content, but if you don’t put any of them gems into the currency exchange the currency exchange’s stock of gems never changes.
Think of it this way. The government can print as much money as they want, that doesn’t mean your bank account has access to that money. The currency exchange does not have access to gem creation. It has a limited stock that players add and subtract from.
Hello everyone.
Cuthbertus, as Kenmei states, there are already other bigger threads about this issue so I will now close this one and ask you to keep on writing your feedback in this one, for instance.
Thanks!
I can’t reproduce this issue, and I can’t find any way that Hywel can be killed. He’s flagged as a “non combatant” so he’s not targeted by enemies, and not damaged by their attacks (poison), etc. I did make some minor adjustments “just in case” so he’s now rezzable, and I removed the “summon” skill from the krait witch since the krait were buffed recently, and now that end fight is tougher than it should be. I do not have an ETA for when this will hit Live, sorry.
Hello Renolade.
I would ask you to please go to your in-game inbox and empty it till you have two or three messages left and see if the item arrives. Sometimes you do not receive your purchased items because your inbox is rather full so finding there some space helps.
If this is not the case and you do not receive your kit in the next few hours, please contact our Customer Support team.
Thanks!
There is current a bug with the ‘Join Solo’ button where it does not properly submit your roster during times of high latency. We intend on hotfixing this in our next patch.
(edited by Evan Lesh.3295)
Hello everyone.
No, currently the total makeover kit does not incorporate the option of changing the name of your characters. Please, bear in mind that we have in this subforum other threads about this issue, check here, and therefore I will be closing this one in order to avoid duplicates. 
Thanks for your understanding!
Hello, please refrain from personally attacking each other for your color preferences and from posting prejudices in this thread. Please proceed discussing the original topic.
Thank you.
Hello everyone.
Thank you very much for your contributions and input expressed up to this point. However, threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.
We close this one now. Thanks for your understanding.
Hello everyone.
Since there is already a thread in the Game Bugs subforum, please feel free to report it again there so this comes to the first page. We will also forward this to the dev team today.
We also close the thread now.
Thanks for your understanding.
We are aware of the increase in FPS issues with catacombs and other areas of the game, and are actively working on a solution.
Also working on solutions to the following problems presented by the Ghost Eater in Detha’s chain:
1. Ghost Eater can get stuck in the traps
2. Sometimes after fulling charging the trap, the trap won’t go off if it becomes active with GE already inside of it. A temporary solution is to kite it out and then draw it back in, or get the trap fully charged without it being inside the trap when it happens.
3. Interrupting Rumblus does not stop his yell that brings down the ceiling collapse.
We are aware of the increase in FPS issues with catacombs and other areas of the game, and are actively working on a solution.
Also working on solutions to the following problems presented by the Ghost Eater in Detha’s chain:
1. Ghost Eater can get stuck in the traps
2. Sometimes after fulling charging the trap, the trap won’t go off if it becomes active with GE already inside of it. A temporary solution is to kite it out and then draw it back in, or get the trap fully charged without it being inside the trap when it happens.
3. Interrupting Rumblus does not stop his yell that brings down the ceiling collapse.
And we proceed to close the thread, since the issue is solved. 
Hello everyone.
You may want to check this other thread about the Predator. So we close this one, in order to avoid duplicates. 
Hello everyone.
There is a big thread about this in the Game Bugs subforum already. The team is aware of this and still working on it, thanks to all your reports. We now close this thread.
Thanks for your understanding.
No problem, Toby. 
We close the thread in 3,2,1…
Hello Pak.
It is indeed a solution that works most of the times. Glad that it did for you as well! Since the issue is solved, we proceed to close the thread.
Because a similar thread, as it has been mentioned, already exists here, the thread has been closed. Please proceed with the discussion there.
Hello there!
Since the issue is solved and this is not a bug report as such, we proceed to close the thread. Thanks for all your contributions and answers! 
Hello everyone.
Thanks for all your answers. Arthur, contacting Customer Support is the best way to solve this problem. And since this is not really a game bug, we proceed to close the thread.
Hello everyone.
Since the original question has been correctly answered, we proceed to close the thread now. Thanks for the help, Lexandro! 
Hello Barsmid.
Perfect, we are glad to know. And we also proceed to close this thread. 
Hello everywhere.
There is already a bigger thread on this issue, here, so I will close now this one in order to avoid duplicates. 
Thanks for your understanding.
Hello everyone.
Blackwyn, glad that it works again for you.
We leave the thread open so other people can benefit from your solution. To the rest, thanks for your contributions!
The price changes pretty often, how would I have time to post on the forums?
All of the structure PvP maps have a fixed time of day. So some are always day and others are always night. This is why in some maps your weapon will glow, and in some it will not.
Final NA Qualifying Points – 2/27/13 7:00PM PST
1. Vyndetta.9415 – 1431
2. Skovos.6509 – 1407
3. Powerr.3649 – 1341
4. SAtaarcoeny.8476 – 1270
5. javasocute.1876 – 1212
6. QtHman.9510 – 1131
7. Davinci.8027 – 1017
8. East.8960 – 965
9. Follidus.8027 – 927
10. Zzyzx.8906 – 875
11. Purebeh.6512 – 853
12. Qwho.1658 – 803
13. Kaypud.1438 – 799
14. Kirmora.4976 – 762
15. DevilsGlare.7658 – 756
16. Merial.1062 – 737
17. Nero.8623 – 689
18. Narcarsis.5739 – 687
19. Gasmask The Suffocating.2567 – 642
20. Nnight.7215 – 615
20. Khalifahaze.6045 – 615
21. Demolition Man.3751 – 603
22. Ruin.7350 – 591
23. Jjaja.7218 – 582
24. leashmaygoss.2140 – 574
25. Credo.1274 – 552
26. Ether.1905 – 547
27. Domino.2408 – 515
27. Kevin.5610 – 515
28. amesan.2401 – 505
29. Raytek.6193 – 500
30. lilz shorty.1879 – 499
31. Apollo.7389 – 486
32. Duke.9054 – 478
33. Remko.9801 – 463
34. Zoose.1640 – 454
35. official.4658 – 448
36. Yezhik.2071 – 446
37. Chaith.8256 – 423
38. Fuzion.7613 – 417
39. Payneful.7934 – 410
40. Udai.7805 – 406
41. Synti.6142 – 403
42. Doggie.4092 – 397
43. Shananigans.8412 – 390
44. Studmuffin.3140 – 386
45. SovereignHegemony.4160 – 378
46. ilya.2387 – 367
47. hanpen.3865 – 357
48. Zclipse.9320 – 356
49. Chrisp.6924 – 345
50. LegendaryLukeee.1462 – 344
51. Xenos.9378 – 338
52. Ostricheggs.3742 – 337
53. crazyman.1367 – 312
54. kogekoge.6940 – 311
55. Snuuki.9530 – 310
56. Titanoffear.9546 – 305
57. Ryanpry.2140 – 302
58. Gottimus.5093 – 299
59. MiloIcez.3295 – 291
60. Noble.9382 – 290
61. Bagov.3209 – 288
62. Marie.3728 – 285
63. FuVirus.6398 – 284
64. Xee.4359 – 279
65. Zero.8045 – 277
66. Nemiros.3590 – 271
67. Thunderbird.4298 – 259
67. Nothing.8564 – 259
68. KUJIRA Kamimaki.4506 – 255
69. Dreamer.8753 – 254
69. gorilla.6351 – 254
70. Batmang.5421 – 247
71. Jimin.4051 – 244
72. Jumper.9482 – 243
73. Redek.4537 – 242
74. Lychee.9073 – 241
74. Ovi.5473 – 241
75. mea.2098 – 239
75. Toad.6528 – 239
76. Saetia.6097 – 236
77. Montage.4069 – 235
78. Vegeta.8536 – 234
79. Foreverdark.4653 – 232
80. Farsi.5892 – 231
81. Bane Mode.9082 – 230
82. Luvluvluvcat.6427 – 229
83. Masternewbz.4953 – 226
84. murakumo.4583 – 225
85. Taym.8326 – 221
86. SoulSoud.2497 – 220
87. rest.8364 – 216
88. Mythran.5418 – 215
89. Hatemachine.6187 – 213
90. genesis.9481 – 212
90. DoYourBestBear.6810 – 212
90. Caiotamietti.5749 – 212
90. Tribehead.7208 – 212
91. J Sage.9053 – 210
Final EU Qualifying Points – 2/27/13 7:00PM PST
1. Purie.9046 – 1730
2. Naito.5693 – 1725
3. RADOM.9634 – 1405
4. Danto.6748 – 1199
5. jim.5380 – 1142
6. Lowellollipop.5817 – 1129
7. Lorienda.1349 – 1127
8. guza.6170 – 1118
9. Hyxorcisten.5786 – 1109
10. Oni.5429 – 1105
11. Posi.4251 – 1104
12. Fredzw.1053 – 1097
13. produde.8092 – 1067
14. Eristina.5967 – 1015
15. Pharexys.4280 – 1004
16. Kylex.5962 – 999
17. Kirei.1792 – 949
18. cocaftw.4279 – 937
19. Guts.4967 – 914
20. Yagamy.1569 – 892
21. Konina.7051 – 854
22. Nahtsu.1037 – 822
23. Psyco Flipside.1936 – 810
24. Magz.4976 – 808
25. Dave.7268 – 802
26. Leki.8623 – 779
27. soul.5368 – 778
28. Ultima.8673 – 760
29. Rol.6938 – 756
30. Ace of Spades.6325 – 744
31. Lady Sara Goldheart.2764 – 742
32. Zym.3570 – 728
33. Vayyy.5420 – 720
34. Kinglor.6358 – 680
35. Neptune.6481 – 672
36. Jony.9041 – 632
37. Lastzlast.7461 – 630
38. Rapiso.1486 – 600
39. Ralsek.2765 – 596
40. xbetax.3610 – 593
41. Maze.5283 – 575
42. Ciru.8905 – 567
43. akenathon.4769 – 565
44. Forsaker.9213 – 540
45. Snip.6138 – 500
46. Vonethil.7160 – 498
47. Battosai.5620 – 461
48. Tsunkyr.2945 – 456
49. Kanou.1054 – 452
50. Uni.5318 – 451
50. XerreX.7196 – 451
51. Hysteria.4269 – 450
52. LiuK.5741 – 446
53. Blackjack.5621 – 433
54. Prostoge.5741 – 414
55. Ottigan.2571 – 408
56. Teldo.1473 – 403
57. veduza.3426 – 400
58. tomal.8413 – 397
59. Oblivion.8307 – 396
60. Breakin.2409 – 394
61. Denshee.5917 – 392
62. Sakulos.7963 – 391
63. Phantaram.4816 – 388
63. Shay.7534 – 388
63. Zeitti.9635 – 388
64. klard.1867 – 387
65. Kultas Sunstrider.9218 – 382
66. Karasuk.5046 – 375
67. Ixl Super Ixl.7258 – 374
67. NoWayOuT.7841 – 374
68. CLiK.6150 – 372
69. Xeph.4513 – 371
70. Skeub.6740 – 368
71. Tilldalf.4189 – 356
72. Xilis.5647 – 351
73. Zoutsha.1093 – 350
74. Tyzu.9812 – 347
75. Saintkerias.8690 – 345
76. Chase.8931 – 344
77. Amy Minarel.5076 – 343
78. RonRon.7953 – 337
79. Olli.6137 – 335
80. ErevosDaywalker.1480 – 333
81. Azshene.1798 – 331
82. NovaBlue.2460 – 328
83. Frikazo.6248 – 327
84. TRoopEr.5364 – 326
85. Oidmetala.8426 – 325
86. Xyah.3286 – 324
87. Klikacz.6319 – 323
88. DaRitschi.9401 – 320
89. Cattish.2610 – 317
90. Wita.9548 – 315
91. Ach.1850 – 312
92. tarcheg.4872 – 309
93. Saeco.7196 – 308
94. Dsquaredcri.9421 – 302
95. luxen.8376 – 301
96. pitstelo.7916 – 298
96. Walkyrie.2198 – 298
It’s bad when even the staff can’t stick to the topic.
I think its worse when staff doesn’t say anything at all, but I can see where you are coming from. Figured I’d post it here since there have been a few threads and posts about it throughout the dungeon forum.
Thanks for the report, I’ll look into the double chest issue.
For not getting rewards we are tracking it in: https://forum-en.gw2archive.eu/forum/support/bugs/Daily-6-categories-complete-no-reward/
This is probably how some people were able to afford earrings+amulets on 1 character already.
I’m guessing that by earrings you mean the accessory slot items? If that’s the case, I believe many people are getting those from the Guild vendor that was introduced with rewards for Commendations earned via the Missions. They were also added to the Laurel vendor to provide another way of obtaining them for those players who so choose.
This post has the information you are looking for.
Thank you for the reports, everyone! We’re working on this issue now. 
I’ll take a look at it tomorrow, thanks!
Not all items can be previewed. Are you trying to preview weapons, pieces of armor or dyes?
From what I can tell, one is the packed version (you double click to get the skin + level 0 statless back strap), and one is just the skin (unpacked, they used the strap for nefarious deeds).
This is correct.
Fear not valiant heroes, your need for flaming weaponry has not been forgotten!
We’ve run into some complications on this issue; it initially looked like a programming issue, but has turned out to require a significant amount of time on the systems design side, so I don’t have an ETA yet. I know this issue has been around since launch, so thanks for your patience — I hope to have more information soon! 
buki, that’s stale information in the ui/friend system but shouldn’t be related to actual placement in maps.
If you’ve experienced this bug I’m interested in what state your character/account was in just prior. Specifically, had you recently transferred or guested? Had you encountered any party, guild, or chat weirdness recently?
We’re looking into this and any specific information you can provide is helpful.
Could we please get an official response if this is an intended nerf or an overlooked mistake?
It is neither. It just takes time to build these items and there is a huge amount of stuff on our list of things to do. We aren’t done adding stat combos. We will continue to add them as we have time to do so. With this batch, we wanted to even out the spread of primary stats and we already had a lot of stats with Power or Condition Damage as primary (more than any other, in fact), but I’ll be sure to get Valkyrie and Carrion into the next batch.
Side note – I do miss the “Post Here to say how awesome John Smith is” thread.
lol, as a side note it wasn’t me who changed the name of that thread to that, I changed it to something dry and economic and the owner changed the name (though I do appreciate the support).
in Account & Technical Support
Posted by: Gaile Gray
As part of ArenaNet’s policy on third-party programs, we are often asked about multi-boxing and the use of macros. Here is our policy:
Macros
Guild Wars 2 players are permitted to use macros as long as the macros are programmed with a 1 key for 1 function protocol.
Dual- or Multi-Boxing
Edited 09-12-2016: We wanted to make it clear that music macros, when properly used, are fully acceptable, so this thread post has been expanded to include that content. We will be updating the mirrored posts in French, German, and Spanish, as well. Play on! 
(edited by Gaile Gray.6029)
I’ve reduced the veteran levels so they’re L59. I suspect they were up-levelled back when veteran were a lot weaker than they are now. I don’t have an ETA for when this change will reach Live, though, sorry!
Cant change password, it looks that “Ysr9ifc4utVjyN89crhobX54” and similars are not unique enough…
Really, it pisses me off to be forced to use another password AND have a fail system that dont let you do that
I am sorry for your frustration, and I do understand it, too! All I can suggest is that you contact Support. They can help and the turnaround is very prompt!
Thanks for the laughs, but this thread has run its course and started to go off the rails so we’ll be closing it now.
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