Dev Tracker

Daily not reset

in Bugs: Game, Forum, Website

Posted by: EricHanke.1394

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EricHanke.1394

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Couple quick question for for you on this:

- Did you manually select the previous dailies to track?

Open Hero Panel (H-key by default)
Select Achievements tab (bottom one)
Select the Daily category
- What achievements are listed there?

This info will help add some more info to be able to track down the issue you are seeing. Thanks for the reports!

[Story] Cannot Progress, Fixing the Blame [Merged]

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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It sounds like our attempted fix with the last update didn’t solve the issue. Thank you for reporting this; we’ll take another look.

ArenaNet Community Team
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Robert Hrouda on pets in dungeons

in Ranger

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We tried giving them reduced damage from AOE/attacks, and it opened up other problems – mainly that a team of 2 rangers could take on almost any boss in a dungeon by smart swapping of pets and letting the pet take aggro. It’s unfortunate, but we can’t just increase and decrease numbers until pets are perfect – we’ve tried really hard, but numbers are not going to fix pets without letting them break everything. We have to look deeper into mechanics, AI, player actions, and skills.
As much as they seem vestigial, the “attack” and “return” keybinds are really the only thing that can give the player any control, and they can be a bit unwieldy. I would recommend though that if you have never tried using those keybinds, try them out the next time you’re in a dungeon, your pet will thank you for it.
Also, I find that a ranged pet does better in dungeons. My typical pet setup for dungeons is Hyena (because having 2 knockdowns and another hyena is super good), and a Drake (almost any). I know this is contradictory to what I just said about ranged pets being good, but I use the keybinds a lot and that dramatically increases survivability when taking 2-3 hits is all you want the pet to do.
Spiders and devourers can be really good to bring because of the fact that they are ranged. Devourers have an escape from melee ability as well, and spiders have CC, which helps keep them alive while you reposition and pet-swap (or return) in a more favorable place. Tankier pets require more management, but once you get there and know how to use it (in combination with pet swap), you’ll find you’re not facing the death cooldown as often as before.
That and you can name your spiders “Cuddles” and your devourer “Citizen Snips” and get a good laugh out of people’s reactions.

Changing worlds for free

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Is there any way to change worlds for free? I’ve read something around that deleting all your characters will actually make the account like brand new. Is that still working? I really want to change the worlds without paying.

Honestly I really think that’s not a thing to pay for on any mmo or any game.

Yes, you may delete all your characters and change worlds without a charge in gems.

And just FYI: Some companies once charged $50(!) per server change, so the GW2 charge — payable with in-game currency — is pretty kindly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

A Corrupt Market

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I think you’re overvaluing what was created by bots during that time period. GW2 is massive (by definition I suppose, but also in reality) what those bots made for a couple of weeks isn’t 1/1000th of the total turn of this economy since launch.

Mesmer illusionary zerker Bug Report

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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As I mentioned in this thread, we are aware of and tracking this issue. We did not make any intentional changes to this skill and are investigating what could have caused this.

ArenaNet Community Team
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Robert Hrouda on pets in dungeons

in Ranger

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Pet dodge when the Ranger dodges? Who really thinks that is a good idea?

I sure as hell do not want to be the only class forced to blow their stamina due to stupid pet AI or their inability to not get destroyed by anything and everything that isn’t a singular white level 80 mob in the open world. Okay, I exaggerate (only a bit, mind you), but my point stands.

That has to be one of the dumbest suggestions I’ve ever heard (no offense to anyone), and I can’t even believe more than one single person thinks that it is a good idea.

If you don’t mean to give offense, than don’t say things that can easily be taken with offense. Just because the idea wouldn’t solve the problem, doesn’t mean it can’t be a springboard for other ideas.
“A way to make pets dodge would be good” is what I took away from it. What if a button existed that could make your pet dodge roll, or gave it evasion for a few frames (no animation!) It could be called the “Dodge!” button, and every time I used it I could make a DBZ Abridged joke to my mates on TS.

But that doesn’t solve the problem. It’s a cool thought that I can bring up with folks, but wouldn’t solve the problem of pets in dungeons while possibly adversely affecting PvP. Making the numbers bigger doesn’t work either (trust me, we’ve tried)

All my Laurels are gone

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Very sorry this happened to you. It’s usually the Evil Little Brother Syndrome™ not the Evil Little Sister.

Account restorations are for account compromises only. We don’t do a restoration — which takes a considerable amount of time and effort — to reverse accidents. Too, your account security belongs to you, and leaving the account at risk of intrusion was a costly learning experience. We’re sympathetic, and we’re dedicated to helping players, but we cannot replace the laurels.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

No guild leader

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We are currently building additional guild tools, and the “auto-promotion” feature is one of those systems we hope to have in place quite soon.

I’m sorry for the inconvenience, but this is not something we can do. And no, we will not reopen a terminated account to allow someone to reset guild roles.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email change

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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To do this, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon Patch Discussion 2/26

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

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I agree with that. The part missing is the rationale that assumes Dungeons aren’t PvE. They are, Dungeons is PvE to. So why is the “E” different in Dungeons?

Ah gotcha. Sorry bout that. There are numerical differences in play for the creatures you fight in dungeons, and we build them differently. The “army” of a dungeon (things you fight) are given different skills than what you encounter in the open world. It is numerically different, and mechanically different than our open world.

Forum appeal no response

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We don’t follow “American” cultural values. We try for _global_cultural values. That means that what plays in Peoria may not play in Poland, and we therefore try for the more sensitive levels.

Guild Wars 2 players come from around the world, from different cultures, nations, ages, genders, political and religious persuasions… Try for a more global view and take the first infraction as an opportunity to better understand our standards, which I assure you are reasonable.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Failed phishing countermeasure

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Remember that anyone can fake just about any address. I look at the properties of an email to see where it really came from.

And yep, I’d change your p/w and watch your history carefully. If someone had your p/w you should be ok with a change to something unique and complex.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon Patch Discussion 2/26

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We can’t have rangers that change based on PvP, open world, and dungeons

Someone needs to tell you this Robert: Anet will never, ever achieve balance unless you do a proper PvP/PvE split.
This is undeniable; some skills simply cannot be equally good in both.

So, you could continue applying bandages over bandages and never end up with a final result thus being haunted with profession issues for the years to come… or you could sit down and split all skills properly.
I know it’s a good effort, but to be blunt we paid for a balanced vanilla game, and we expect it at some point.
It can take even 6 months, but it must happen sooner or later.

Ranger is just the tip of the iceberg of that issue, look at Warriors forced to not use many adren skills as it would be a DPS loss, look at D/D Eles being terribly OP in WvW because nerfs only apply to sPvP, look at Engineers.

All classes have issues that are due to the inexistance of PvP/PvE splitting, and until said split happens (which should include WvW unless you want it to keep being an unbalanced zergfest) we will not resolve dungeon issues or PvP issues.

Where I work when there is a problem we find a definitive solution even if it takes effort because then the issue is eliminated.
Some companies ignore or give temporary solutions to issues, and those problems continue to haunt them for their entire existence.
Do what needs to be done

We do have a PvP, PvE split. That’s normal and something GW players are familiar with. What I was trying to say was that we can’t have a PvP split, a PvE split, and a Dungeon split. That’s just way too much, especially if we start having to do it for other class stuff. It makes balancing much more difficult and time consuming.

About Name change

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yeah, you just keep guessing, I’m ~ahem~ not at liberty to say any more at present.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gave a friend a loan

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It would be extremely rare for this to trigger an account suspension or termination. Naturally, if it happens you should contact Support, but I think you’ll be fine as long as you are making a legitimate transfer and not engaging in sketchy stuff.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Chinese hackers?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I agree that Mobile Auth is the way to go, if you can do it. For questions about E-mail Authentication, see this post.

I’m concerned that some RMT has some of your credentials. Please at the least change your password, but consider upping your authentication, too! Check out several tips on security.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email Change and odd response from Support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, so just reply to that email and say that you still need help.

I grant you, that message is daunting, and I’m going to see if we can change that. Letting people know there may be issues with certain email accounts is all fine and well, but I’ve been grousing about making our players ask a second time for help. I am not the be-all and end-all of decision makers, and there may be some reason we must answer in that way, but I’d really like to aim away from it.

In the meantime, just update through email, if you wish, or via the support page. Remember your support and game accounts may have different credentials, so you may be able to access using a different user name or password.

Best of luck! If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Robert Hrouda on pets in dungeons

in Ranger

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Anyways Robert, I’m assuming there’s just technical limitations with the program when trying to apply AR to your pet? Or do you not want to do that. If so, may I ask why?

I’m of the opinion that your pet and summon should share the master’s AR. That seems like the simplest most straight-forward solution. We all agree the AR is a problem that has potential fixes, it’s just figuring out how best to fix it and making sure whatever we choose works.

Question

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No. The programs you listed doesn’t directly touch or affect the Guild Wars 2 client.

Correct.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

In Game Mail caps on New Accounts

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I applaud the effort. From a selfish stand-point, it sucks.

I hear you, Friend.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mail system trolled

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Bender – More than likely this is just an issue of your friend’s mailbox being full.

Patcher fail

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey again Shayd – It may be quicker if we create a support ticket in regards to this issue so that we can gather some diagnostic information from you and better assist you one on one and hopefully get the client installed for you and running asap.

I’d recommend checking out this sticky thread for creating a Technical Support ticket for more information on what to provide. Don’t worry about including account based information – we won’t need that

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Can't play the game -.-

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Blackhat – I hope you’re able to get some helpful info from your ISP. I would also recommend creating a support ticket so the Technical Support Team can assist you with this issue as well. Without any kind of diagnostic information this can be difficult to troubleshoot.

Patcher fail

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Shayd – If there’s no ticket number, it sounds like you submitted crash reports which go directly to the QA and Development teams, so customer support wouldn’t see these and so you wouldn’t receive a response, but that’s not to say that they go unseen.

From what you’ve described, this does sound like an isolated issue. Can you please tell me where you have Guild Wars 2 installed to and where you’re running the executable from?

Patcher fail

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Shayd – Sorry to hear you’re having so much trouble with the installation. And that’s unusual that you wouldn’t receive a response after 5 messages. What’s your ticket number? I can check this out for you and see what’s going on with that.

Robert Hrouda on pets in dungeons

in Ranger

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Hey folks, looks like someone beat me to the punch of moving the conversation over here instead of in the dungeon threads.

As for AR resistance on pets and such, know that I am actively looking into solutions to that. It’s not something we are unaware of, and it is an issue we are trying to develop solutions for. I am at scale 52 in the fractals, and pet insta-death above scale 20 is something I am acutely aware of and trying to resolve.

As for me being a PR person, that’s just not true. I’m a designer just trying to interact and talk with people. Plus I can’t imagine any company would want a mouth-piece who has as many typos, spelling errors, and grammatical nonsense as I do speaking for them.

Dungeon Patch Discussion 2/26

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Woah I steered this thread off track quickly with my ranger talk. I’ll see if I can squeeze in some time to go over to the class thread and make a post in there about it, but for now let’s get focused back on our dungeon talk instead.

Guild Wars 2 is crashing very often

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi eddbutter – The crashlog you’ve provided does indicate that the reason you’re crashing is due to the limitation of your 32-bit operating system.

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Ultimately please understand that this issue may not be resolved due to your system’s memory exceeding the limitations placed by your operating system.

Suspended for Offensive Name

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I show you as reinstated immediately after the name censor. We’re trying out a more kindly procedure, and since this was your first name block, we flagged the name (it must be renamed, but I don’t think you argue with that!) but we removed the suspension. If you rename acceptably — and I am confident that you will — then you’ll be just fine.

For broader info: If someone were to rename offensively, they would serve at least a 72-hour suspension with the second name infraction. We’re testing this, and we’ll see if it’s effective. I hate to go back to the “insta-suspension” for the first name block, so I’m hoping this will prove to work well to remind people to not use offensive names, get those names out of the game, but keep the players able to continue playing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon Patch Discussion 2/26

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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@Robert Hrouda.1327:

Did you skim past my post or do you realize that I’m right and have nothing to say? This is the most frustrating game-related issue I have ever faced. SOME feedback would be appreciated.

Yes, I read your post, the one about how we don’t listen to the players and only listen to QA, which is wrong. Just because dungeons are harder for you, and you don’t like it, doesn’t mean you speak for everyone. There’s plenty of support for our dungeon changes, even here on the forum. Choosing to ignore that people are enjoying the dungeons and cherry picking complaints that match your own isn’t something I typically respond to, because it’s just wrong. Yes some people are upset because we added mechanical difficulty to AC, but there are also many happy people who enjoy that you have to play the game at a deeper level now in AC. We listen to our Alphas, our QA, and players. I typically try not reply to posts to call people out on being incorrect on their evidence, so I didn’t reply to it.

As for why I don’t respond to every single post that gets brought up, it’s because I don’t have the time. I’m not a forum moderator or a community member – I’m a designer, and I spend my day building things. When I have spare moments I pop onto the forum to see what I can do. I can’t respond to everything – even if I wanted to, and I certainly wish I could do more. There are a lot of good points I get from our forums that I don’t respond to, and just do something about. Just because we don’t respond, doesn’t mean we don’t care.

(edited by Robert Hrouda.1327)

Can't play the game -.-

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey folks. I really think these are not account issues but may be things that the good people in Technical Support can assist you with. So I’m moving this thread to the TS Forum, and you may contact Support by filing a ticket through the “Ask a Question” tab on that linked page if you wish to get some personal help on these situations.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

In Game Mail caps on New Accounts

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi Dom. I am honestly not sure if the team can help with lowering the restrictions on new accounts. Quite honestly, I think it’s the price that we pay to reduce the pernicious impact of RMT on the game. (You know, gold sale spammers, account thefts, etc.) But you’re welcome to approach Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist; can’t hurt to check!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

"Tower Down" still bugged

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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I managed to get this done by inviting a pal and she went ahead of me killing the mobs while I stayed with the caravan.
Though I quickly caught up.
Seems the two of us together managed to kill fast enough before the towers were blown up early or something.

On this 2nd run the two escorts also didn´t get stuck, so that may be a factor.

P.S. with “getting stuck” I rather mean just stopped moving. There was nothing whatsoever that hindered them.

Also in my 1st post I angrily forgot to add, that at some point before that 3rd tower blast for a while the Asura-demo-guy somehow found a levitation spell or something.
As we came down the hill to the 3rd tower.

These new problems might been connected to that fresh bug?

Thanks for the additional details! We think we may be getting closer to identifying the issue. If you and your party member stick with the caravan, does that allow you to progress?

ArenaNet Community Team
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Striking Off the Chains Lvl 64 Quest Bugged

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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We understand that this issue is frustrating and blocks progress for you, and as Jeff has stated, we are working on the issue. However, posting to demand fixes will not accelerate this process, and calling out devs for responses both detracts from the amount of time they spend working on the game and is against the Forum CoC.

As this thread has otherwise devolved into demands and rude comments, it will now be closed. Please keep future threads and posts constructive and on-topic. Thank you.

ArenaNet Community Team
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Help me please!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just thought I’d post this now, my problem has been resolved and I can log onto my account and play. It was an issue with the ports, but it’s all sorted

I’m glad this got sorted out, jellyfox. Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

can anyone log in

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’ll look into this. In the meantime, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't change password

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’ll look into this. In the meantime, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

About Name change

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It is on the list, and I anticipate it will come very soon indeed!

Is it safe to assume that it would go live with one of the big monthly update patches or is this something that could go live whenever it is ready?

Oh I would imagine it would be in one of the normal updates.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Striking Off the Chains Lvl 64 Quest Bugged

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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PMing me won’t help, I get a large volume of PMs and I’m simply not able to respond to each one. I posted last week that I’ve made a couple of adjustments to this story step, but I don’t have an ETA for when they’ll go Live. (They need to be tested and vetted by QA first, then they’ll go into the next content update.)

Name Changing? [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m familiar with the trademarked “soon”, but have not previously encountered a “quite soon”. I’m taking it this would suggest a reason for hope in regards to the time frame. Regardless, thank you very much for the update on this as many have been waiting for this.

I use “quite soon” with a patent pending.

I don’t want to build up anyone’s hopes, or make promises, but I do think it won’t be long!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Offensive name question

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The word “britches” is not offensive and I’m sorry that this happened. Yes, I suppose someone could use it to circumvent the filter, but it’s also a legitimate word and I just don’t think we need to be so hidebound to the rules in this case.

I believe that this was rectified today — could you update me if we still need to look into the matter? I cannot guarantee that the name won’t be reported again, nor that an agent might misread and flag it, so your friend can choose to rename to something different to take that (probably small) chance.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hacked or a guild history log bug?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Do you have authentication? If you do, you would have received a warning if someone was accessing from a different location. If you don’t, then look at the accounts and if the characters and inventory are undisturbed I think that you’re fine. If you’re concerned, you can contact Support, of course.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

About Name change

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It is on the list, and I anticipate it will come very soon indeed!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email Verification link not clickable.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Posting for a hacked friend

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Have your friend contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

EXCHANGE SERVER HACKER

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with most if not all of the issues involved in an account compromise, including helping you re-secure your account.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hey! Need email change !

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As found on the Knowledge Base (support.guildwars2.com):

How can I change my account name or email address?

If you have a Guild Wars and a Guild Wars 2 account, and if they are linked, you can change your Guild Wars account (log-in) name. To change your account name, please do the following:

Log into account management.
Select Edit Profile.
Enter a new and validemail in the Account Name field under the Change Account Name section.
Confirm the password associated with the account.
Click SAVE CHANGES.

Please note that if you change the name of an account that was linked to an NCSOFT Master Account, you will have two separate accounts. The NCSOFT Master Account will still be active for any other NCSOFT games associated with the account and the information you entered under Change Account Name will be your new Guild Wars account information.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Recovering deleted items.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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There is a warning message given. We do not replace items that are deleted despite that warning. This isn’t a problem with ours systems; this is user error. Sometimes, you have to live with errors that you have made. I know this because I have accidentally deleted items, too, or I’ve sold them without intent. This happened because I wasn’t paying attention and didn’t heed the built-in warnings. But in the end, that was my fault and I accepted that I needed to own that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Possible account hack

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The Support Team can help if you file a ticket through the “Ask a Question” tab on that linked page. They also can examine the account for restoration eligibility.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet