Guild Wars 2

Hello Kneru.

This has already been notified to the team; in any case, we will pass it on again today. Thanks for the report.

Hello everyone.

Glad that you finally got it, Hexs. Remember to keep your messages in low quantities!
We close the thread now.

Hello everyone.

Petition threads are not allowed and are a clear violation of the Code of Conduct and we will close now the thread because of this. You can open a new thread in the Suggestions subforum or start a new discussion about this feature whenever you like but without the petition element.

Thanks!

Hello everyone.

DyslexicDwarf, while we understand that you may need help/advice with this issue, we are closing the thread as it is not really Guild Wars 2 related.

Thanks for your understanding!

Hi Kristof Kulcsar – That does appear to be the infamous sound bug. This is a known issue that’s being looked into and I wish I had an ETA for a fix but at the moment there just isn’t one.

I know you don’t want to sacrifice sound quality, though I know other players have resolved or minimized this problem by reducing their Sound settings from “High Quality” to “Fastest.”

Other than that, there isn’t anything at all wrong with your system, it’s simply a known issue.

Hi Vand – Glad to hear that the issue has resolved itself. I’ve actually heard that a few times with error code 7 which is definitely odd but I’m happy to hear that you’re able to get back into the game again!

Hi willsor – You’re most welcome! Sorry to hear that this issue is a bit out of your control though it wouldn’t hurt to hit up your school’s IT Department to see if they can help you out.

Hi there willsor,

I took a look at your Game Advisor report and it looks like port 6112 may be blocked:

================ = Checking server connectivity ================

auth1.101.arenanetworks.com
64.25.38.54:6112 – connect failed
64.25.38.72:6112 – connect failed
64.25.38.171:6112 – connect failed
64.25.38.172:6112 – connect failed
64.25.38.51:6112 – connect failed

auth2.101.arenanetworks.com
206.127.146.74:80 – connect succeeded
206.127.159.77:80 – connect succeeded
206.127.159.107:80 – connect succeeded
206.127.159.108:80 – connect succeeded
206.127.159.109:80 – connect succeeded
206.127.146.73:80 – connect succeeded
206.127.146.74:6112 – connect failed
206.127.159.77:6112 – connect failed
206.127.159.107:6112 – connect failed
206.127.159.108:6112 – connect failed
206.127.159.109:6112 – connect failed
206.127.146.73:6112 – connect failed

auth1.101.arenanetworks.com
64.25.38.54:80 – connect succeeded
64.25.38.72:80 – connect succeeded
64.25.38.171:80 – connect succeeded
64.25.38.172:80 – connect succeeded
64.25.38.51:80 – connect succeeded

File1.ArenaNetworks.com
64.25.39.21:6112 – connect failed
64.25.39.21:80 – connect succeeded

Diag.ArenaNetworks.com
64.25.39.21:6112 – connect failed
206.127.158.31:6112 – connect failed
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded

origincdn.101.arenanetworks.com
64.25.41.2:80 – connect succeeded

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

You should be able to find out information about your router by reviewing your owner’s manual or by visiting the manufacturer’s website. Here are website links for several network hardware manufacturers:

D-Link®: http://support.dlink.com/
Linksys®: http://www.linksysbycisco.com/US/en/support
NETGEAR®: http://kb.netgear.com/app/home
Belkin®: http://www.belkin.com/support/

For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com/ This site is not affiliated with or supported by NCsoft or ArenaNet.

Hi Serinxandar – The issue you are reporting may be due to the Guild Wars 2 ports being blocked. To check this, please try the following:

1. Navigate to your Guild Wars 2 folder.
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
7. Click OK to save your changes.
8. Open “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, I’d like for you to attach this report to the thread by clicking “More posting & formatting options…”

Hi Vlawde – I would refer to this thread as you two seem to be experiencing the same issue: https://forum-en.gw2archive.eu/forum/support/tech/My-client-crashes-a-lot/first#post1609267

Hi alchemyincarnate – I know it may sound like a simple step, but have you tried repairing the client yet?

Hi Qastal – To get a ballpark idea of the sort of FPS you can expect to see in game, you can use an application called “Heaven” which is essentially a benchmarking tool that would allow you to see your average framerate and performance in a real world 3D environment.

If you decide to do this, you can download Heaven from the site below in addition to running the application with the following settings:

1, Download “Heaven” from this site here: http://unigine.com/products/heaven/download/ (Free download)
2. Once on this page, click “Mirrored by TechPowerUP” under the “Windows Version” field. This will take you to TechPowerUp.com where you can click “Download Now” and select a download mirror.
3. Once downloaded, double click the file to run it.
4. Use the following settings:

API: DirectX 9
Tessellation: Disabled
Shaders: High
Anisotropy: 4x
Stereo 3D: Disabled
Multi monitor: Unchecked
Anti-aliasing: Off
Full Screen: Check marked
Resolution: System

Once running, click the “Benchmark” button in the top left corner. This will start the test. Once completed, the results will be shown on the screen and you can click “Save” to save your results.

Keep in mind this is just for your reference. If you’re not quite getting the frames that you see in the results, I’d recommend creating a support ticket so we can try to find out why you may be experiencing lower framerates than you would expect.

Hi Kojiden – This appears to be a limitation of your 32-bit operating system. Due to the RAM limitations of the 32-bit Operating system the game is trying to run off of more RAM than is available which is causing the memory crashes. 32-bit Windows only uses approximately 3.5G total RAM including any video memory. Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Hi Meron – It looks like the issue here is that your Intel chipset isn’t supported to play. The installer has a sort of built in requirements check that will act exactly as you have described if your system doesn’t meet the requirements.

Some players have managed to get around this, however, ultimately may be out of luck here due to your system being below the required specs. The one thing I would recommend is updating your Intel video drivers as they appear to be dated for 2007. You can use Intel’s driver update utility below:
http://www.intel.com/p/en_US/support/detect

Hi Arrowstorm – From what you’ve described, the issue you are experiencing is called a TDR or Timeout Detection and Recovery error that happens with the Windows Vista/7 and the Nvidia Drivers. For more information on this error, please go to the following link:

https://forums.geforce.com/default/topic/389688/geforce-drivers/nvidia-statement-on-tdr-errors-display-driver-nvlddmkm-stopped-/

As you can see from the above article, this is not an actual issue with Guild Wars 2, but with the Nvidia drivers and will have to be addressed and corrected by Nvidia.

I’m afraid I don’t understand your question.

Arifialdy.1534:

robert if you already at the raven, please check the black widow spider to, it has very low health, while the other spider is 37xx he is just 13xx, make it worsT spider to use, please take care of this cause this is my best HOM reward

Zounds! You are correct! But that was also foreseen by the designer who fixed the White Raven, so expect that to be fixed as well next patch!

As you purchase an item from the one-time purchase tab, it will be filtered off the list; so, if you buy all the items, the list will show up empty.

If you have not purchased all of the items, but are still seeing this, then please let us know. Thanks!

btw I was wrong about my answer to the raven question. I updated my post!

Gold sellers and scammers would bury any of these systems. Do not underestimate them. Also the TP is awesome, just use it.

This message has been brought to you by unbiased parties.

Geikamir.6329:

John Smith.4610:

Akaji.1296:

John Smith.4610:

My job isn’t necessarily to prevent swings, it’s to know what they will be ahead of time, and make sure the swings will be predictable and understandable.

Are there multiple people in charge of that, or that dedicate a significant amount of their work effort towards it? It seems like a lot to handle for a single individual (and IIRC you have many other responsibilities as well) given the market size and the relative difficulty of predicting human (i.e. usually irrational/sub-optimal, but sometimes brilliant) behavior.

I work with several designers whom I would consider experts in mmo economies, so we can sit and chat and make sure we’re all on the same page.

Was there anything (that you will tell us about) that was a really big swing that was unexpected (whether totally or was larger than anticipated)?

Not really (excluding exploits), there have been circumstances when swings were less than I had expected or designed for. A lot has happened though so I may be forgetting some circumstances.

Can you provide a screenshot, please? Thanks!

Moddo.7105:

Is this first time pets has ever been discussed? If not could we get a list of things been there done that at meetings.

We talk about anything pertaining to game balance. Yes pets have been brought up before many times.

I don’t imagine we’ll post a transcript of topics. The things we talk about are best reflected by patch notes.

sjarulfa.2496:

PS – Robert, could you ask whoever deals with pet stats to see if the white raven (HoM) and regular raven have the same stats. Its often reported the white has less vit with no corresponding increase elsewhere.

that is something I can personally do

Both the white raven and the black raven share identical stats. There is no differences between them with the exception that one is black and one is white. Just cosmetic differences – all the numbers are the same.

EDIT/UPDATE:
Turns out there is currently a health discrepancy between the white raven and black raven – I was checking our current information for our next patch, which showed that they were the same.
Right now it is true though, they have a bit less HP. Our next patch will address and fix this.

Sebrent.3625:

Are we allowed to know when this next discussion is, Robert? ;-)

Today! We have them multiple times per week. I may not bring up all of the issues from the list since there are a bunch of other class things to discuss, but I’ll seed the list details multiple times throughout the coming meetings to keep it on everyone’s mind, and spend some time this weekend coming up with proposals and such so I can better guide the conversation.

I’ve been updating the list with things that get brought up in here. That list is getting long! lol.

Anyways, just wanted to take a moment to thank everyone for their thoughts and reactions. I have plenty to bring up in the next meeting for sure. I’ll keep lurking and updating the list as I see new things that I think are shiny and neat.

Also, thank you for the very respectful discussion. It’s always nice to be able to drop into a new thread and see polite, thoughtful, and constructive feedback.

Akaji.1296:

John Smith.4610:

My job isn’t necessarily to prevent swings, it’s to know what they will be ahead of time, and make sure the swings will be predictable and understandable.

Are there multiple people in charge of that, or that dedicate a significant amount of their work effort towards it? It seems like a lot to handle for a single individual (and IIRC you have many other responsibilities as well) given the market size and the relative difficulty of predicting human (i.e. usually irrational/sub-optimal, but sometimes brilliant) behavior.

I work with several designers whom I would consider experts in mmo economies, so we can sit and chat and make sure we’re all on the same page.

Hello,
yes, it is a particularly looking object indeed. However, I´m sure you can understand why this thread cannot stay in the forums.
Thanks for understanding.

Hello everyone.

I would suggest you to look at this official announcement. We prefer to keep accusations outside the match-up threads because normally they incur in character, server or guild assassination (which is against the code of conduct) and they tend to stir up negativity and derailment in those discussions.

This is why all reports should be made either by using the in-game reporting tools or by sending screenshots and descriptions to our Customer Support team or via the following email address: exploits@arena.net. If you do so, those reports are not lost in a match-up thread but they actually arrive to the team, who can look into them.

Hope this explained everything.

Hello everyone.

Thanks for your input and feedback up to this point. As there are effectively other threads about this issue, we will proceed to close this one in order to avoid duplicates. We will also forward this to the team today as we understand this is a very frustrating issue.

Thanks!

Hello everyone.

Threads created for the sake of complaining are not allowed as they do not invite to productive discussion and as such, this one will be closed now. Remember to post your feedback in a more constructive way. Thanks!

Hello everyone.

Thank you very much for your report, which will be passed on to the team. As this bug has been already reported in the Game Bugs subforum, we proceed to close this one in order to avoid duplicates; you can also keep on reporting it with the in-game reporting tools.

Thanks!

Hello everyone.

Since this issue is being discussed already in the fore-mentioned thread, we proceed to close this one in order to avoid duplicates. Please remember that we have a Suggestions subforum in which you can always start your own threads with suggestions about how to improve the game.

Thanks!

Hello everyone.

Oxide, we are aware that there is no hacking/exploiting report tab in the in-game reporting tools so you can always choose scamming/botting as your best options. Another possibility is, as Mrstealth mentions, to send the screenshots to our Customer Support team. We will forward this issue to the team today, in any case.

Thanks for your reports!

Hello everyone.

Rest assured that the team is aware of this particular issue and working on it, assessing the situation thanks to all your reports. We would ask you for a little patience while the devs are on it.

We proceed now to close the thread, since there are already other threads that describe the lag and some latency issues.

dreztina.4820:

I don’t even know how to report these guys. I just do scamming because that seems like the closest one, but that’s not really good enough. There’s no identification so it’s not like I can email support. Screenshotting a speedhacker isn’t going to show much.

Kind of seems like anet would prefer to just pretend they don’t exist.

Dreztina, please, have a look at the following official announcement. We understand that sometimes reporting speed hackers, for instance, is rather hard with the in-game reporting tools at your disposal (in these cases, you can select scamming as reporting tab; we have already sent suggestions to the team to expand the reporting options, in any case) but you can still take screenshots and send them as an attachment to our Customer Support team via the ticket system.

We have a policy of zero tolerance against hackers as they are not playing fair. Therefore, please, we would ask you to keep on reporting them. They may not disappear just after the report you made but rest assured that those reports are arriving to proper hands and being looked into.

Thanks.

I am sorry that happened. If you can simply update the ticket and include a note that the account is still blocked, the team will double-check to make sure access is re-enabled. (I believe it was probably locked down to prevent as much havoc as possible from the account thief.)

And welcome to the game — I hope you both have many happy experiences!

We don’t have a means to replace karma or laurels — or a few others things, of course. And policy prevents us from allowing some “do overs” because the risk of damage to the game economy would be great. However, the agent who responds to your ticket will have the latest information and will provide that to you.

I believe we’d like to examine this one. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

We believe that folks are seeing the warning about 8 letters and thinking that it is an error message. The error message will appear above, and it’s much longer, I am told.

We definitely want to help you (and remove the confusion that our messaging may cause). Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

You’ll need to verify that you are the account owner. For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

SP’s suggestions seem solid to me. I don’t know exactly why you need that information — we can work around it to verify account ownership, and even a date that is close to the date is fine — but you may be able to find it through the suggested means.

You will always get an automatic response when you submit a ticket. If you did not, perhaps our responses are going to your Junk or Spam filters, or perhaps the ticket was not properly filed. Please try again — we want to help you!

We’re asking that you change — and preventing the use of hacker-known passwords — for your security. I’m sorry that you’re not happy with the process, but I’m sure you’ll think of something that works, is secure, and that you can easily remember, too.

Thanks for understanding.

You will always get a response from us. An auto-response at first, an agent response later. I suspect your contacts are not going through. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

Since his account was suspended, please ask him to submit a ticket as well.

The team may be able to help. Please contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.

Ensign.2189:

Agree 100% that EMH markets only exist in the models of economic theorists. There are always frictions.

The big difference between the NYSE and the GW2 market is the presence of algorithmic trading in large amounts. The NYSE has a ton of scripts pulling the autocorrelations out of the market and reacting to shocks; GW2, not so much. On the flip side, the GW2 market is a lot more transparent.

Point about patches shaking things up is well taken, though it isn’t that different from unexpected earnings reports or fraud revelations or the like mathematically; and isn’t a big part of your job keeping the market from swinging around too much with each patch?

My job isn’t necessarily to prevent swings, it’s to know what they will be ahead of time, and make sure the swings will be predictable and understandable.

This will be fixed in an upcoming update, in the meantime, don’t skip the cinematic that plays when you talk to the bartender. This appears to be an odd timing issue.

Hey everybody,

We’ve made some changes that should improve overflow issues on most maps. The team is also investigating larger solutions to help in the long term.