The name change is required for the benefit of other players. If you see the old name on your interface, that’s no big deal. As long as the name is changed in the game, it’s all good.
You mention that your friend has submitted a support ticket. That is exactly the right thing for him to have done, so I’m sure he’s well on the way to a resolution of this situation.
As a reminder, the forums are designed for follow-ups (only after three days and in the specific 3 Days and Older thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture or for a friend to follow up on someone’s ticket unless it’s seriously delayed. Most tickets are being resolved in a matter of hours, so please allow some time for this to get settled.
In the next release we will adjust the way that world mega bosses award their loot. The current chests will stay lootable once per day per character, but each boss’s guaranteed rare item drop will be moved to a separate chest (visually similar to daily achievement reward chests) that can only be acquired once per day across an account.
Our intention with this change is to keep providing rewarding loot for world mega bosses while avoiding overwhelming participation in boss fights (and overwhelming the economy with rares) from players cycling through each character slot for each boss every day.
While we really appreciate a report for a cheater, you need to do that privately, through a contact with Support by the filing of a ticket through the “Ask a Question” tab on that linked page.
There’s a policy against “naming and shaming” here on the forums because there is no mechanism for preventing griefing or inaccurate reportage. So please submit a ticket with that information. Thanks.
I’m not quite sure that I know what you’re asking, but you can authorize a new IP via the Mobile or E-mail Authenticator and then you will be allowed access to the account.
For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
For more information, please see Mike O’Brien’s article on account security.
There is no way to change the race and profession, and in fact it does not make sense because the story will be totally different—along with the acquire skills, etc.—depending on those factors. For that reason, this is not a service that we offer.
Nice idea, sadly though since you refused to explain why bans happen (that refusal was clearly stated in the first of those two posts) then basically no one knows what they have to avoid doing: and patently those players that were falsely accused of cheating/RMTing didn’t do anything wrong, yet by not explaining it to them they obviously risk getting banned again when they do it again (not knowing that they shouldn’t).
I understand the question, because I think you simply want to know how to avoid the inconvenience of a possible (though highly unlikely) account action. Sort of a “preventative” question.
However, there is nothing a cheater, exploiter, or RMT worker would like more than to know “What is it I can avoid doing so that I do not get caught?”It’s clearly not in our interests — or the interests of legitimate players — to provide a tutorial called, “How to avoid getting busted for cheating or exploiting.” The “need to know” for that information is small because the vast majority of those who are actioned deserve the suspension or termination.
It’s like asking a traffic cop, “What streets should I avoid speeding on?” If you’re playing legitimately, the chances of being blocked in error are very, very small. And if that happens, the CS Team is available to restore the account very promptly.
That means that somebody has your login account info. Change your game password immediately, and change the password on your e-mail account too to be on the safe side.
The hackers might have obtained your login info in a number of ways, but the two most common methods are:
1. You have a keylogger on your machine. Do a virus scan of your PC.
2. You are using the same login and password on a third party site like GWGuru or a guild website, and THAT website was cracked and all the login info stolen. (It happened once to GWGuru during the GW1 days, and that was how I got hacked back in the day.) This is why it’s important to use a unique password for every single site you use.
This sums it up very well. Please follow the suggested steps to protect your account.
The filter is not intended to serve as a “License to Swear” for users who choose to use offensive language. It is presented to afford some protection against offensive language, but we still uphold the stated rules regarding chat.
I like this analogy that a player posted a few months ago:
“Cursing in public chat channels is like cursing at an Olive Garden. You’ll get kicked out if someone complains. “Their kids could cover their ears” is not a valid excuse. Guild chat is more like a backyard BBQ. Swear and drink all you like — it’s your party. Threaten someone, though, and that’s still assault. Yes, I know we’re adults and hear plenty of bad things. It wouldn’t hurt to act like one every once in a while."
This is listed as a hacked account. If you are the rightful account owner, you will need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket to establish that you do own the account, please read this post and provide as much as possible to expedite the ticket.
The display name contains numbers, and character names do not contain numbers, so it’s not possible for the display name to be duplicated in the character name.
It appears you received a response today. I am assuming that this issue is resolved.
Please note, the forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.
Your guild member should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him recover his account. For tips on what information to provide in a ticket, he should read this post and provide as much as possible to expedite the ticket.
The loss from the guild bank will not be recoverable by us. However, the most critical issue here is returning the account to its rightful owner.
You cannot reuse a code. We will not free up a used account in order for someone else to use it. Our game does not require a monthly fee, and development of the game (and future updates) is paid for by a legitimate purchase of a game. We simply cannot afford to allow “pass-along gaming” by a dozen people on a single account, any more than a movie allows a dozen people to view the movie with a single movie ticket.
Your friend should immediately contact the seller and demand a refund. They knowingly sold a code that cannot and will not be enabled and they need to refund his purchase price so he can purchase a legitimate, usable code.
There are a few glitches that we are working on, to smooth this process. In the meantime, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
I replaced the group of 5 nobles at the start to normal risen led by a single noble. It’s in testing right now, will probably be in the next content update.
Those links will give you the info you need for us to help you. Accounts that are verified to have been compromised (after the specific date listed) usually are eligible for restoration.
Just for others’ info: Your support account may have completely different credentials — log-in name and password — than your game account. That’s normal. Confusing, but normal.
On a serious question, when you folks get to the next Living Story block you want to work on (after Frost and Flame) may we see something more ambitious as far as changes? Somewhere between the homestead/camps/ranches showing up and the havoc wrought on Lion’s Arch late last year?
Our hope on the Living World teams, provided we get the amount of resources and time required, is to evolve the game with each scheduled update. I can’t be more specific than that right now, but we’re discussing lots of ideas at the moment. I hope to be able to discuss this in more depth once the time is right.
Talk to someone that manages rewards so we can get something other than a Jug Of Karma. These events have been pretty tedious (fedex quests). You probably be able to get alot more people to suck it up and play Frost and Flame: The Fetch Quest if they got something.
It doesn’t even have to be something worth anything. A pos mini/townclothes, hell even a laurel.
On a serious question, when you folks get to the next Living Story block you want to work on (after Frost and Flame) may we see something more ambitious as far as changes? Somewhere between the homestead/camps/ranches showing up and the havoc wrought on Lion’s Arch late last year?
Our hope on the Living World teams, provided we get the amount of resources and time required, is to evolve the game with each scheduled update. I can’t be more specific than that right now, but we’re discussing lots of ideas at the moment. I hope to be able to discuss this in more depth once the time is right.
I don’t think his enumerating what has been released in the two months in 2013 was necessarily to claim “here are all these other things that we did, why don’t you go do these things instead” but rather to say something more along the lines of “these are all the systems that we’ve been working on while also doing the living story and now that they are done we can allot more resources to the living story”.
That was exactly my point. My listing of the contents of the January and February updates was simply to show that we were working on a lot of different things at the time.
It’s a pretty flawed argument to claim that “because I’m not going to be playing it, then it’s not content” or insinuate that because something isn’t necessarily applicable to you it isn’t a valued addition to the game/doesn’t take up resources in development.
I agree. While I’m very excited for the upcoming Living Story content, there are other things coming that may resonate with different players.
I’m all for giving feedback on the personal story – I also thought that the content was very over-hyped – but not only is a claim that these additions are somehow not worth adding to the game irrelevant, it’s also just plain incorrect.
It’s pretty clear from all the responses that our messaging was a little confusing to some. I’ll be working on that with the relevant parties.
You look forward to hearing WHAT !? There is a 2000 thread about guild missions being crap and you don’t even respond to that.
My team and I are primarily focused on the Living Story aspect of the game right now. We support other teams with writing and VO (WvW, Guild Content, etc.) but don’t have a big hand in their process. Unless the bulk of the constructive feedback on Guild Missions is based around the writing or characters, I don’t really have anything to add to that discussion.
The few Reds that I’m believe in are on the Dungeons and Support teams + John Smith, love that guy.
They’re a great bunch and deserve all the support and respect that people are willing to give them. They, like everyone else at ArenaNet, work really hard.
Other than that thanks for at least talking to the community, you’re one of the few that actually do that. The January patch was my favorite patch up till now.
You call it teaser. I call it extremely boring and badly written. Teasers are supposed to grab peoples attention. Not have them running around like headless chickens, because you failed to make a compelling intro.
It helps if you could be more specific in your feedback. Do you mean:
Badly written (full of grammatical errors, confusing dialog, characters talking “out of voice”)
Badly designed (lack of logical flow, unclear directions, broken mechanics)
Badly messaged (“I was expecting more because of how it was promoted”)
Let me do it for you.
Step 1: Place some new random crap houses.
Step 2: Burn down one of them.
Step 3: Start rumors about monsters.
Step 4: Burn more of them down.
Step 5: Have people fleeing, while telling horror stories.
What you don’t do is show the enemy before the main event starts as that just completely kills the suspense
Step 1: We placed refugee structures, but new random houses would have been cool.
Step 2: That would have been neat if we had enough time to build an event around the teaser. We didn’t have the time or resources, so we put the refugee structures in.
Step 3: The characters you met in phase one alluded to attacks but did not specify the enemy.
Step 4: See step 2.
Step 5: We’ve done something similar to this, though the characters are scattered around Hoelbrak and the Black Citadel.
TL;DR version – You have some good ideas that, funny enough, we also thought of during the development cycle of the phase 1 and 2 teaser warmups. The reason we didn’t implement more substantial content for the teasers simply came down to a matter of time and resources. All of the members of the Living World team wanted to do more. They just didn’t have the time to build everything they wanted, which would have added to testing time, iteration time, rewriting, localizing, etc.
I honestly like the concept and am looking forward to where it goes. I love the fact that you are trying to re-emerge the player with the lore and beauty of the open world. But I have to disagree with the roll out process which overly hyped lackluster content resulting in unsatisfied customers. And frankly with the bad taste that living story has left in many players mouths, I am not overly optimistic that people will actually check out the next release without just writing it off as another lackluster teaser.
It’s only game, set, match if the final data is provided that substantiates that the control of ectos is not controlled by a small minority, i.e., 2 guys could have traded 140k of those ectos with the remaining 10k being squabbled over by the 9498.
Stats can be used to prove or disprove anything (often the same thing). It’s all in how you present it. Not saying that’s the case here, but just saying.
And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.
Yes, that would have made sense, but they needed to fluff up the teasers to cover for the fact that there really wasn’t much actual content in the January/February patches. They needed to preserve the illusion that they were updating and adding content monthly.
Actually, we’ve been adding a lot of content each month of 2013 but most of it hasn’t been related to the Living Story. That’s because the Living World teams were ramping up design and development while other teams were completing their projects. Here’s what we’ve released in the past two months.
In short, January and February were teaser months for the Living Story. March and April will have much more story content. As always, we appreciate your patience and look forward to hearing your thoughts once you’ve had a chance to play the new stuff.
Honestly, if this was a teaser, it should have been rolled out quietly. No announcement. Then the players would be going nuts trying to figure out what it all means before getting hit with the real content.
The initial release of WvW leaderboards will present the world ratings and rankings in a similar format to the match results posts we do after every matchup. In the future we’d like to present a great many more statistics about WvW but none of that will be part of this release.
