Guild Wars 2

The dragon chest and fire elemental chest use different models, so it’s not completely unusual. But it is definitely still very odd.

I ran through the event a couple times with your graphics settings and was still able to see the chest, so it’s not that (or at least not that alone). I could be wrong, but it looks like your graphics card drivers are out of date, so I’d recommend updating those and then trying to run the event again.

If you still can’t see the chest, but are able to loot it, please let us know. Thank you!

Hey everyone,

While it sounds like the same issue is being reported here, there can be multiple reasons behind this, so I’d like to try and separate out what we can do something about and what we’re working on.

Here’s what we’re already aware of and DO NOT need more information on:

• If you’re lagging in a world boss fight and/or with lots of other players around
• If you’re lagging in WvW with a zerg
• If you’re crashing to desktop

If this does not describe the issue you’re seeing, please provide the following information:

• What server you’re on
• What map you’re experiencing the lag on
• If you are disconnecting, the error code that appears on DC

Thank you for your help!

Fingledobe.4758:

Is there a way to get the email with my cd key back? i deleted it and cleaned my trash box

I don’t know that we can provide that, because there could be a security risk. However, if you could provide a lot of other proofs of identity and proofs of ownership, I think you should go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Hi xHedgehogx – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

None of us see a problem with the name. If you renamed and you’re happy with the name, great. If you didn’t rename yet, let me know. (I can’t give you a free rename, but if you didn’t rename we can uncensor and let you go about your business. )

And thank you for letting me know you were not give a time-out. If you had been, I’d have to smack someone for that error and I’m feeling particularly benevolent today.

Bailey.6892:

Hmm how can we find out keys? I purchased mine directly from anet as did my brother. Guess we better track this info down just in case.

You get an email when you buy. The code is provided in the email. Again, if you didn’t have the serial code, we could work with you to use other, alternative account ownership verification info. But the serial code is really, really good to have, so check your emails and save ’em if you have ’em.

Edit: Yes, what Taegu said.

Olba.5376:

It’s a town cloth item.

I can’t help you directly, but we do have a team who works on these daily, and they sure can help you. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

If someone tried to authenticate access to your account, something is going on with your game account, email account, or something else where you’ve used a common password. This means that the RMT has access to your password, and the only thing keeping them out is your astute “None shall pass” when you got the authentication request.

And you’re correct, the fact that “they” know your credentials is scary, and it often does point to a Trojan or other malware.

Please change your password to something complex, and use it only for Guild Wars 2. That should help secure your account.

Hey there Goldhuman – If you’re still encountering this issue, I’d look more into “atiumdag.dll” as this is the module responsible for the crash per the report you provided. This is likely an issue with either your current DirectX installation, or your video card drivers. I would recommend a clean install of both to start.

Hi Finn Dove of Myst – Thanks for sharing your resolution. Glad to hear you got it worked out!

Hello dumadumaduma – If you’ve already tried all troubleshooting steps suggested by the original poster, I would recommend creating a support ticket so that we can better assist you one on one.

What’s your current story step and objective?

Hi PerseusMyth – Are you still getting this error message? If so, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this error. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Can you attach a screenshot of your graphics settings and a DxDiag report? We’d like to investigate this further. Thanks!

I have placed this post in the Sticky Post section, so that it will always be visible.

Thanks again for your continued efforts to help us nail the bots!

Ninjid.9716:

HELP!!!!!

my friend bought the game today and we made an account and tried to add an authenticator to his account and when we went to sign in on the account it was not asking for it so we never made a character and he said forge the authenticator because it was giving us problems linking with his account so we deleted the app…. so he goes to play the game and it asks for the aunthenticator and he cannot unlink the authenticator because we never made a character (need character name along with serial code)

PLEASE REPLY FAST

Please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist your friend with this situation. For tips on what information to provide in a ticket, please ask him to review this post and provide as much as possible to expedite the ticket.

Taegu.1420:

So my question is, is there a way to get the creating date on your account or if you don’t have that information will Anet take some other form of information?

The team is not required to accept only a small number of “proofs of ownership.” They will work with you if you do not have the first few things that the request. No worries.

First of all, are you suspended from the game? I’m looking at the history and I honestly can’t tell.

We’ll take care of this, no worries. I just want to know what the status is before I start tinkering with anything. It appears in one string that you’re suspended; in another string it implies that you are not. So please let me know and we’ll get this settled.

I understand your position, and I will share it. Buying gold is a very bad thing and it does cause harm to the game economy while potentially having a negative impact on individual players (through account thefts).

However, there is no way to “appeal” the decision made in relation to another account. Getting involved in discussions about broad policies would be counterproductive and time-consuming.

Thanks for understanding.

I should clarify here again that the culling fix will have minimal impact on skill lag. Skill lag happens because the server too busy to process everything that’s happening (e.g. it’s at 100% CPU). The removal of culling addresses issues experienced by the client but those changes don’t really impact the skill lag situation. They are fundamentally different problems that will need different solutions.

Sorry, we are not able to reverse world transfers.

If that doesn’t work, remember that you always can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

The very reason the Trading Post was developed was to provide a secure, scam-proof means of selling and trading items. I’m sorry that someone took advantage of you, but in the future, please use the TP, even if you need to wait a bit to have the listing fee to do so.

You are welcome to report the player and he will be actioned if the situation is verifiable. However, returning the item is not possible.

Do you remember, after the cinematic, were you on the small boat with the other NPCs, or were you on the deck of one of the ships? There’s a really weird but that seems related to the load time for some PCs, but we haven’t been able to consistently reproduce it.

The low-res models all use standard skins and are persisted in memory so they only need to be loaded once. By setting the WvW Character Limit and WvW Character Quality correctly it is possible to have all player characters (except yours) displayed using the low-res models (and thus the standard skins).

Yes, your rewards are there and can be obtained when you link your GW and GW2 accounts.

Hi swat – Have you tried repairing the client? I would recommend a repair, a clean installation of your video card drivers, and updating your DirectX.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Hope this helps!

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Hi Cruserd – Does your friend have a 32-bit operating system? If so this is likely the cause of the issue. This is intended by design in order to lessen the frequency or to prevent “Out of Memory” crashes.

Hi Witterot – Looks like the client won’t continue the installation because your graphics card doesn’t meet the minimum specs. There’s sort of a built in requirements check and if the client detects that you are either missing video card drivers or that one piece of hardware doesn’t meet the requirements, it will behave exactly as you have described.

Looks like the last thing we had asked you to do was to bypass your router. I am concerned about your connection method, because hotspot connections aren’t really supported. Though I would like for you to try a Winsock reset. You can do this by trying the steps below:

1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Unfortunately, we still haven’t been able to identify exactly what’s wrong with these. I realize this is disappointing news, but I wanted to keep everyone updated on this and let you know that we haven’t forgotten about it.

We are aware of this issue, but I don’t have an ETA for when it will be addressed yet. Thank you for reporting it!

Hi there Alk – What’s your ticket number? I can check the status of your ticket and see where support may have left off and see if there’s any advice I can give you with this issue.

When considering changing the fees (it’s not a tax) there are side effects that we must think about. For example, if we shift how the fees function between instant sell and sell later how does that effect the demand for buy orders? Small, seemingly innocuous changes like this can have a profound impact on how players interact with the market and change the nature of what’s happening on the trading post. In a live game you need a really good reason to make changes like this, and a lot of work making sure you know EXACTLY what’s going to happen when you do.

Hi typhon – I’d recommend running a Disk Check to rule out any hard drive based issues. If that doesn’t work for you, I’d highly recommend creating a support ticket with a Game Advisor report, crash report (ArenaNet.log file found at Documents\Guild Wars 2) as well as the name of the affected character.

The sticky thread below should give you some info about contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

OPs question is about bots running CM and killing the golem. We’ll investigate to see if something is going on, but for the sake of this thread becoming about reading the OP’s statement, I’m just going to lock it and hope everyone has a nice day.

Thanks for reminding me to clean out my inbox. I was starting to wonder why I wasn’t getting any new messages from people. Inbox clean now!

As for state of the game stuff, we here at Anet don’t host or coordinate those. I asked our community team about the potential to do it, and they expressed openness to it, but we don’t farm that stuff out – the community has to come to us with the offer I guess. We just kind of show up and answer questions I guess, lol.

Pennry.9215:

Martin Kerstein.3071:

Let me quote myself again:

Martin Kerstein.3071:

You will get one guaranteed rare drop per boss per account per day. You still have the chance to get pre-cursors/exotics/rares from the regular dragon chests every time you play an event. It is just the guaranteed rare drop that has been restricted.

hchadw: That answers your question.
Pennry: Previously it was on guaranteed rare per character per event per day.

But it really wasn’t. I have several personal accounts of not getting a rare, let alone guild mates, friends, and what not.

That also doesn’t address the issue of the “daily” being rare or better or just rare, and how bad a hit the normal chest is getting. Currently the normal chest at the end of event has given me 0-3 rares and a few lessers, with the most common being 1-2 rares. Will it still have a high chance at rare(s) or exotics? Or is is going back to pre buff? I see the second and third rares as a bonus roll, if you will. Am I to expect 1-2 rares from this chest as often as the 2-3 before?

Martin Kerstein.3071:

The only thing that will be changed is that the guaranteed rare drop will now be account bound. Everything else remains the same. You will be able to open the regular event chests once per day per event per character as before. You will still have the same drop chances as before.

Please feel free to discuss the changes to the boss chests (which clearly triggered this thread) in here: https://forum-en.gw2archive.eu/forum/game/gw2/Mega-Boss-loot-changes/first

Tinboy.7954:

Martin Kerstein.3071:

Amun Ra.6435:

As I read the statement you will still get one rare/per boss/per account. If this this is true they will still be farmed, which is good, but just wont have people getting…I don’t know…30+ rares per day. This is a good change.

That is indeed correct. You will get one guaranteed rare drop per boss per account per day. You still have the chance to get pre-cursors/exotics/rares from the regular dragon chests every time you play an event. It is just the guaranteed rare drop that has been restricted.

I understand what you said but is the NORMAL chest (without guaranteed rare) still only lootable once per day? If so, is this per character or is this throughout the account? From what you said, it kinda implies that the normal chest now spawns for EVERY event regardless if I have done it already for that day.

The only thing that will be changed is that the guaranteed rare drop will now be account bound. Everything else remains the same. You will be able to open the regular event chests once per day per event per character as before. You will still have the same drop chances as before.

Let me quote myself again:

Martin Kerstein.3071:

You will get one guaranteed rare drop per boss per account per day. You still have the chance to get pre-cursors/exotics/rares from the regular dragon chests every time you play an event. It is just the guaranteed rare drop that has been restricted.

hchadw: That answers your question.
Pennry: Previously it was on guaranteed rare per character per event per day.

hchadw.1097:

Just wondering if i am reading this right. So For Example: I do Jormag on my home server. If i guest to a friends server to help i will have no chance at a rare on that character?
I think maybe some Clarification on what your trying to explain. cause it sounds like you Created the drops to be better for people and passively inspire us players to use our other characters. Your correction of the drop system has made me as a player use my other characters more. Your going to possibly Kill people’s Want to use ALT characters and basically Break what you just unbroke—->Deadzones where no players are playing. Because it seems better in this game to Rush a character to 80 and only do the things that give good loot. Your gonna Reduce the Community to only using 1 Character Per Account Per Day with this attitude. I have been playing Guildwars from Day 1… GW1 and GW2. I Remember hearing one of your Devs in one of your ABOUT guildwars type videos explain that if players want to run around and kill things and Farm you didnt want to get in the way of that….. Well guess what your going back on your word from the sound of this statement.

Or am i Wrong. This sounds like your going to limit the drops yet AGAIN! and cause more events to turn into ghost towns… your player base is going to do 1 Event 1 Time on 1 character. Yet again this game is being Nerfed into the ground just like the First Guildwars was. Trust me It got REALLY old in the first guildwars to spend time Hunting for Weapons, Skills, Bosses. Spend all that in game currency on items that are going to be DRASTICALLY changed in months to make them worthless… Almost feels like your Headed down the same path in this game.

If im wrong Please Explain More Clearly. But According to this it sounds to me like there is no need for me to play my other 5 lvl 80 characters anymore. Get the chest on all events with one character and let the others collect dust. Cause after lvl 80 there is no need for me as a player to do events just to get Green Crap for drops.

I believe you guys are making the wrong move!

Please read my clarification two posts above yours.

Amun Ra.6435:

As I read the statement you will still get one rare/per boss/per account. If this this is true they will still be farmed, which is good, but just wont have people getting…I don’t know…30+ rares per day. This is a good change.

That is indeed correct. You will get one guaranteed rare drop per boss per account per day. You still have the chance to get pre-cursors/exotics/rares from the regular dragon chests every time you play an event. It is just the guaranteed rare drop that has been restricted.

This is not a ban. This is a suspension. Many games will ban — that is, terminate -- your account. We have not.

But what you did is a very harmful thing to the game, the players, and our company. That was not a “private gold seller.” Almost without doubt, you made your purchase from a representative of a company that victimizes players. That means you supported a company that is directly involved in spamming advertising in our game. You supported a company that is directly involved in account thefts; they steal accounts to get items and to spam advertise in a vicious cycle of which players are the victim.

Instead of writing Support to tell them the wrong thing you did, you should have written and asked them to help you make your purchase.

Check your account — I believe you would be able to access the game now. If you wish to purchase gems in the future, please allow our support team to help you and do not support an RMT company.

Please IMMEDIATELY stop sending support tickets, and do not spam them again in the future. This was an error in judgment on your part, and it’s unfair that you are demanding help in various venues (mass number of tickets, forums) when other players with legitimate issues also need help.

Pktje.5097:

hello arenanet,
almost 2 weeks ago i posted a error here(page 40) the only mod of you placed a reaction of the person who set a complaint direct under my message about something else. My question is can you pls let me know ingame (same name) you are working on that problem because all that amount gone isnt fun at all for me and really throwt the most of the fun i had in the game in the bottomless pith for me if you dont can fix it either then I suggest you can let me know something aswell. How longer I have to wait the more i dont wanna play the game anymore and people who ask me now about the game I cant recommend the game in this situation.
And if i think right you wanna have more people play a arenanet game.

pktje.5097
ruins of surmia

Hi Pktje,

We are unable to address your specific issue on the forums. Please file a customer support ticket at support.guildwars2.com. Good luck! I hope support will be able to resolve this issue for you.

As Archangelus noted, AR does apply in Death Shroud; it may appear that you’re taking more damage because your Life Force pool in Death Shroud is roughly half of your actual health.

In regards to the concerns about pets and AR, we are working on implementing this in a future update.

Blackwolfe.5649:

Thanks. Perhaps you should sticky it? Because searching for bot hot spot didnt turn up anything. It might be good to link to it as well in the appropriate stickies about botting in the various subforums.

I have this concern that we have a lot of stickies in this forum. I think it could be helpful to sticky it, but that means even more at the top, and some folks’ eyes glaze over for stickies.

Can I get some feedback from others? Sticky the Bot Hot Spot, or just bump it up every few days, if it requires it?

As a player, I ask myself: What’s more important? New content? Fixed bugs? Or a remedy that applies to 0.00001% of the player base, and specifically those who breach the UA?

As a player, I vote for letting our devs work on more constructive things. Sure it’d be nice if the name displayed in its new form everywhere, and maybe it will someday. But in the short term, I think it’s just fine as it is, because what matters—what someone else sees—is corrected to be within the UA and Naming Policy guidelines.