As I’ve said before – I am not on the balance team… at best I can present things and harp on issues and constantly bring them up to keep them in focus, and to remind the people on the team and who make the decisions in the end that it is an issue that needs to get resolved. I’m a dungeon content designer who plays ranger at a high level, and that is why I am in the meetings, to be a representative for that sect (for lack of a better word).
This thread and my presence really isn’t damage control, otherwise I would have failed pretty hard at it in business terms. Making a visible list of issues to bring up with devs and allowing non-devs to see it isn’t exactly good damage control since it can set up high expectations, and the only reason this thread has reached the size it has (I feel) Is because I am posting in it; drawing even more attention that the topic would have garnered otherwise. So if anything my coming here has served only to shine a brighter light on the improvements needed to the ranger/pet/player dynamic (trademark).
I looked into this and have updated character select to work with PvP equipment and town clothes. Whether it goes into this month’s patch is questionable.
But since January Patch that I started to have Culling in PVE for the first times, mainly in Meta Events where even Mobs are Invisible sometimes!
Then, does the end of Culling affects also PVE? Or do we need to get used to “Invisible Events” in PVE?
I would like only to say, that I know Culling is also also about our Computer… but, the game must think in every kind of PCs, not only with high-end Ones.
The initial release of this system will be for WvW only. There are additional complications we need to solve with PvE due to the number and variety of creatures on screen that WvW doesn’t need to account for. Later this year, we’ll be expanding as much of the changes to the PvE open world as we can as well.
It’s probably on your PvP gear. There’s a display bug where it will add both PvP and PvE gear together to determine how many runes you have. (The correct number is used to determined which bonuses you get.)
Thanks for the updates! While we initially tried to fix this in our most recent hotfix, the changes caused more problems than they solved, so we had to remove them. We’ll be re-implementing new fixes in an upcoming update that should solve this issue.
In order to make it easier to identify new issues, a new thread for these bugs has been started here that also includes updates on the Forging the Pact quest.
Thank you for reporting these issues; this thread will now be closed.
Current Issues:
There is currently an issue where completing certain story steps as part of a group can change the path of your character’s story if you are not the story owner.
While we’re still working on identifying the underlying issue , we do know that the bug is triggered by players completing story missions as a group that include making a big decision or completing story missions as part of a group that check for the decisions you’ve made.
We will continue investigating this bug, but in the meantime, if you want to play it safe and lower the chances of running into this while doing group story, here are the quests you should complete solo (these are the story steps we’re aware of; there may be others).
— Chapter 5 —
Skritt
Set to Blow
Ogre
The Lost Chieftain’s Return
Grawl
Attempted Deicide
Quaggan
Evacuation
Hylek
Unholy Grounds
— Chapter 7 —
Forging the Pact: [3/13 update] The bug causing this issue has a different cause than the other ones listed. We are working on a potential fix for this issue to prevent other players from encountering it.
The Battle of Fort Trinity
Unfortunately, if you’ve already run into one of these issues, we cannot reset your progress or change your existing story path.
The problem is that there is literally no difference between a character who intentionally picked the Vigil and one who got sent there by the bug, so there’s simply no way to automatically fix affected characters. Our CS team does not have the ability to change your current quest or order, either, so it’s not something that we can manually fix on a case by case basis, either.
We will continue to monitor and update this thread as information comes in and changes are made. We apologize for the to those affected by this bug, and thank you for your patience and understanding while we work to resolve these issues.
Past/resolved issues:
Initial bug: Players skipped 18 levels of personal story content after completing “Kellach’s Attack” in a group.
Resolution: Affected players were reset back to the personal story step they were on before the skipped content.
Initial bug: Players who completed the story step where an order is chosen as part of a group ended up as part of the Vigil by default.
Resolution: This cause behind this issue was fixed in the 10/22 patch; it should not reoccur. Unfortunately, we have no way to retroactively fix this for players who have already been affected for the same reason we cannot fix the other issues listed in this thread.
Not trying to call out a dev, but wouldn’t an idea be that if you guest on a server you should be able to access the guild unlocks that your guild has on that server?
I moved my account away from the my guilds normal home, to another server… but even when I guest back on the original server, I still can’t access the already unlocked guild benefits.
It just strikes me as a little odd.
Please feel free to post this suggestion in the Suggestions Forum. Personally, I feel that it’s appropriate that guests do not have full-member privileges, but you’re entitled to your opinion and may share it in the appropriate forum.
I would support this suggestion as well as any others that make the game a bit friendlier to cross-world guilds. With things like influence gain and buffs being world-specific, unless you have a large number of guild members on each world, the system feels broken. Even if you do have a large number, it seems in your best interest to group only with “local” guild members.
This thread actually brought up an aspect of making things world-specific that I had not considered. Being able to have more than one guild bank if you are able to earn enough influence on multiple worlds. I still think the cons outweigh this pro, but I would love to hear more things that would be in that pro column for people. Or what it is about guild guests to your world that makes it inappropriate for them to benefit from your guild buffs. What, if anything, would this break?
Thanks
Because this forum is for account support-related issues, I’d think your questions would be best in a forum thread in Suggestions or GW2 Discussion, if you don’t mind.
Juno: if you have a friend on the original server, you can give them rights to your bank and have them mail you the items, five at-a-time.
Unfortunately, it’s probably not worth transferring back & forth: even if both servers are at the lowest population, you’d end up spending another 1,000 gems (i.e. 20 gold).
That is an interesting suggestion. There is risk involved, and I’d want to be absolutely certain that the person to whom I was giving access was 100% trustworthy, because if something goes awry, Support will not be able to address the matter. However, it’s one idea that the OP might consider.
Yes, good point. I used “friend” to imply “trusted without question,” but I should have been more specific about it.
The higher the value of goods/coin in the bank, the more you need to trust your friend. I’m sure the player you run dungeons with is reliable enough to trust with a few gold pieces, but if I had something like a precursor on the old server, I’d be a lot more careful.
If I had those, I wouldn’t trust my sainted grandmoth… I would be very selective about who I trusted with it.
Should be all clear now. Please try to access the account, and if you still have difficulty let me know and we’ll look at this again. I think that the agent simply forgot to unblock the account.
So after waiting for a response back from my ban account, which was reversed for being given to be by accident. I received an email from them saying my account was unlocked but when I try to log in it says my account is still banned?
Any help
Jayce.7603
Incident: 130313-000207
Well, that’s not the way it’s supposed to work!
I just sent an email and I feel sure that someone will attend to this right away. I am sorry for your inconvenience.
I’m not exactly sure why this was moved to Account Support — my problem was already solved :P — but it’s not a big deal. People can now know on THIS thread how much the support team can help them
Thank you for your kind words. I’m glad that we could help you.
Juno: if you have a friend on the original server, you can give them rights to your bank and have them mail you the items, five at-a-time.
Unfortunately, it’s probably not worth transferring back & forth: even if both servers are at the lowest population, you’d end up spending another 1,000 gems (i.e. 20 gold).
That is an interesting suggestion. There is risk involved, and I’d want to be absolutely certain that the person to whom I was giving access was 100% trustworthy, because if something goes awry, Support will not be able to address the matter. However, it’s one idea that the OP might consider.
Not trying to call out a dev, but wouldn’t an idea be that if you guest on a server you should be able to access the guild unlocks that your guild has on that server?
I moved my account away from the my guilds normal home, to another server… but even when I guest back on the original server, I still can’t access the already unlocked guild benefits.
It just strikes me as a little odd.
Please feel free to post this suggestion in the Suggestions Forum. Personally, I feel that it’s appropriate that guests do not have full-member privileges, but you’re entitled to your opinion and may share it in the appropriate forum.
Hello.
My account was bought using my friend’s credit card. My roommate owns the credit card and has his own account. He did something that got him banned, and he’s still denying that he did it. Now he wants to charge back his guildwars 2 purchase only, not mine because I’ve paid him cash back for it. If he does, does that mean my account will get closed due to his stupidity? Thanks.
His credit card is tied to your account, so I’m concerned that you may have issues. I would suggest that you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. So that now to see if there’s a way to sort this out to keep your account from getting impacted by your friend’s actions.
Everything is gone, everything I’ve worked for since the game went online is gone. All I have left are the characters, all the armor weapons equipment gone. They did not go through my email, there was no notification of changing the password, nothing. Is there a human being I can talk too?
You will be discussing this with the agent who responds to your ticket. If you have not filed a ticket, you must do so. Please read above for information about the Account Restoration Service — I think you will find that of comfort to you.
No, you clicked and confirmed a purchase price. This is not a matter of robbing, nor a game bug, you just bought it twice.
I know the OP is upset, but this comment really sums up this situation. The OP was not robbed; the OP purchased two when he intended to purchase one. As explained, in this situation we cannot offer free gems while the player retains the character slot. We are sorry that this took place, but the issue was not related to a game-related shortfall or bug.
The team did respond on 26 February, as I verified when I examined the ticket. I’ve reviewed the notes on the ticket and the agent did an extensive test and a careful review. As he told you, “We have no way of tracking exactly what was done with the item nor are we able to see when it was used or deleted. I’m sorry that there’s not more that we can do in this case. Please let us know if you have any other questions or concerns.”
The team did what they could, but they are unable to verify that the item disappeared, and there have been no additional tickets about this situation, nor is QA able to replicate any issue with the kit. I know this is not the answer you were hoping for, but it’s given after careful review and is the most accurate and appropriate response available for your request.
Not sure if this is the place to post this but I just finished a Twighlight Arbor Explorable Dungeon and crashed two seconds before the boss died. Is there any way I could get the achievement for completing that path? Character name is Gondaulgrym. Stayed in the dungeon the whole time and literally got screwed out of the title for a crash two seconds from the end. Any help?
I’m sorry that you had a computer crash that resulted in the loss of the achievement. However, we do not have the means to add achievements to an account.
You have filed a ticket and that is how this will be resolved. Posting in the forums should only be done if you need help after three days. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
The guild bank does not move from world to world. It stays on the world where it was created. This allows a guild to have multiple banks — to have banks on several worlds.
You have not lost anything, and you may transfer back to the other world after the “cool down” period and you’ll find your guild bank in place. (FYI – you can transfer guild bank contents by carrying them on your character(s).)
Oh dear, I’m so sorry! Support is turning around tickets really quickly these days, and I think to get this organized you will need to contact them by filing a ticket through the “Ask a Question” tab on that linked page. They definitely will be able to assist you with getting the keys set and making sure you get your bonus items.
Quick update: In addition to reducing the levels of the veterans in the story step, I also removed the summon ability from the veteran acolytes (just for this story step) so the courtyard shouldn’t get as flooded with undead.
Here’s what we need, if you can help us with this issue (and we in turn will make it better for you and other players!):
Can you tell me the *process( that you used to change your password? A step-by-step would be great! “I was presented with the ‘change your password’ page, and then I…”
Can you provide me any links that you were provided? So if it say “Click here” can you cut-and-paste that exact link for us?
I’m sorry that this is happening, and I do believe we have more than one small error that is causing players frustration or preventing them from what should be a simple process. We’re on the case and appreciate your help!
I now have been waiting for over 2 hours for a single reply after I recieved a message saying:
“I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.”
This is also after having to deal with TWO different Customer Service Reps. Is there any way that I can request that you actually call me so that I can get this straightened out? Preferably in less than a month’s time?
I think your expectation are unrealistic, and I ask that you be patient. You have an issue and the team is dedicated to solving these issues. But we cannot offer more than 3 million customer instant responses, and taking a few hours is completely reasonable for issues of this sort. (And you’re welcome about the email — I don’t know why you didn’t get the earlier one, but obviously things are on track now. Phew!)
The team will help you, but please give them a chance to review the issue, possibly discuss the situation and dig down into finding out what’s going on.
Upset Customer is my brother, and I’ve been waiting for him to get back online now for over 6 months, to the point of which he had to buy a brand new account after he got back from his deployment, because his old account got blacklisted. I don’t even know what your all’s definition of ‘blacklisted’ means to you, or WHY his account got blacklisted.
All I know, is that all of his stuff that he worked for, his money and all that…stuff, is on his original account that he can’t get access to. It seems like such a simple fix to me, and don’t understand why this is ending up so complicated or taking so long. I’m not trying to be insulting or mean, we’re just getting really impatient for a game that, is not pay to play, but we bought it to play it. And it’s 10 times better than !%#@ing WoW.
Please just get this resolved so we can go back to bein stupid online.
I am sorry that your brother is having this issue. I’m particularly sorry because I am fully in support of anyone who serves his or her country, and that’s why I jumped into the ticket last night. I assure you, this issue is not of our making. I cannot say why the account was blacklisted — whether it was purchased from a scammer who sold a fake code, whether it was hacked — I just don’t know that yet.
We’ll take care of your brother as soon as possible, and we thank you both for being patient as we get this settled.
If you are ever concerned about unauthorized access, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
And please consider adding authentication to your account. For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
You said, in open chat, a horribly offensive and racist comment. You might recall, the comment about hating a certain race?
Your suspension was not an error. You were not suspended because someone reported you, but because you said what you said. Your suspension was entirely appropriate. No you may not speak with me, because there is nothing for us to speak about.
Serve your time out, and never, ever, ever spew racist talk in the game.
130309-000603 Resolved
130208-000477 Resolved – thanks for posting!
130308-001310 Under review
130304-002028 Updated today
130309-001102 You were not charged for the game. You need to purchase the game and add the serial code to your account.
121229-001169 Final answer given in December. You have submitted a dozen tickets, but the account was closed and will remain closed.
Notes:
Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
No petitions, no testimonials.
Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.
If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.
130309-000603 Resolved
130208-000477 Resolved – thanks for posting!
130308-001310 Under review
130304-002028 Updated today
130309-001102 You were not charged for the game. You need to purchase the game and add the serial code to your account.
121229-001169 Final answer given in December. You have submitted a dozen tickets, but the account was closed and will remain closed.
If you guys are having difficulties setting a password, or if you were hacked, you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Yes, please do contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
You’ve had three different names censored in the last week. I don’t mean to insult you, but the first flag would have served as a warning to most people. And the first bad name did not result in an suspension. (And was it offensive? Yes, definitely, and there’s no way any of us believe it was innocently used.)
The second resulted in a few days’ timeout. The third, pretty much immediately after you got back into the game, shows the “escalating suspension system” in action. Please be aware that this isn’t a situation where we’re willing to play “Whack a Mole.” If you are suspended again, your account may be subject to termination.See the Naming Policy: Naming Policy. All explained in clear language in the Conduct Breaches and Outcomes document.
We’re determined to keep the game pleasant for players as a whole, and you need to do your part by choosing a name that is not offensive.
You were never suspended. As explained by our agent, you may have been momentarily removed from the game as the name was censored, but you were never given a suspension.
As we say, "If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum. "
No. You need to check your email now, since you JUST were sent one.
We are sending these out. If you’re not getting them, then please check Junk, Spam, whatever filter you may have in place. I promise you that thousands of people a day get our emails, and that they are being sent to you.
