Guild Wars 2

Thanks for the report. I won’t ask you for the details I would need to verify that the account was actioned for botting, but if the person was doing it, I’m confident that the player will be assessed and the appropriate action taken for the situation.

And yes, I agree — leveling is part of the game. There’s no reason to, and every reason not to, cheat to level up. It’s like fast-forwarding to the end of a movie. Who does that?

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Please ask her to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist her get onto her account. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

130218-000448 — the team responded the day you contacted them asking for additional information in order to help you. You never responded.

130307-000470 — the same. You must give some information to prove you own the accounts. We cannot responsibly turn over an account based only on a request, I’m sure you appreciate that!

I have updated the older ticket and sent it out to you. Respond with whatever info you can provide and the team will help you!

It was very clearly explained to you. You were reported and an agent made an error in mis reading your comments, which s/he believe pointed to sales of in-game items for real money. That was not the case, and when you wrote, the team examined the situation and released the account.

It was a simple human error for which we apologize.

I am sorry you guys are having this problem. And I’m baffled. We seem to have identified a few issues, but I don’t think we know all that is going on.

Here’s what I learned (from one of our producers, who is helping analyze this situation):

“From a content and UX perspective, the way these error messages are displayed is very confusing. Your eyes are drawn to the red error message below the field, not the wall of text above it. I totally missed the words “Unavailable Password” in front of the paragraph of text.

It sounds to me like the error at the top is telling them that they’re using a password that has been used in the past and we won’t let them do that. The error at the bottom makes it look as though their password doesn’t meet the length requirements.”

Having said that, I don’t think the above applies to some of you guys. I like Arknin’s suggestion to change the password through the profile. We’re not happy to send you to a broken page, and we’ll get that fixed. And you can always petition Support for help — which is coming very promptly these days — by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Thank you for these reports (and I may merge in other posts to this thread, to keep things tidy). Note that you should:

• Look for the message that says the password is disallowed
• Note the 8+ character limits, but heed the other messaging on the page
• Always feel free to reach out to support for personal assistance
• Have confidence that we’re going to work on this until it’s fixed!

Thank you for your patience.

You are really quite mistaken about what happened. Every account is reviewed before it is suspended or terminated. You were not blocked by any sort of automatic “system.” Your account was flagged because your activities met several parameters that point towards RMT-like or bot-like behavior. After those suspicious “flags” were raised, a human being reviewed the data and concluded that the account was engaged in disallowed activities.

I cannot give you the details — for instance, “what exactly did I do that raised the flags?” — but I can assure you that you were not automatically actioned based on a single thing, and an agent truly did review the details.

Nor were all the responses you received sent by a bot. The first response is an automatic response, and it is marked as one. After that, you’ve been talking with another human being about this situation. I am quite confident that the agent did explain that the account was suspended in error, and I believe he or she would have apologized for the error. If not, I offer our apology for what took place.

I understand that the number of account actions in a single days is about 99.75% accurate. And while it’s frustrating to be in the tiny portion of players who are actioned in error, the overall effect of the system does remove a lot of RMT workers (with their related account thefts, gold-sales spamming, and damage to the economy) and a lot of botters (who impart their own damage on the game economy).

If you want to provide your ticket number, I can review this matter as a point of training — to see if the team can do anything better. But end of the day, you’re back in the game and that’s a very good thing.

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

I’d like to try to help. Can you tell me the 12-digit incident numbers for the tickets that you submitted?

We cannot merge your two accounts — it’s impossible to do so. However, we can help you enable the first account you purchased that you were unable to use, or at least explain why you weren’t able to use it. If you have the ticket number(s), great. If not, please email support@guildwars2.com and provide the new number n the Tickets for Review thread, which is at the top of this Account Support sub-forum. I think can look into this for you.

Katz.5143:

Best thing to do is try and earn gold to exchange for gems to pay for a transfer.

I agree. World transfers were free for a limited time (which actually extended several months). However, we announced that a transfer fee would be implemented several weeks before the gem fee was put in place. Our hope was that folks who wanted to move would do so in those intervening weeks.

The gems are something that you can earn in the game, so that may be the way to go.

cambo — did you figure this one out? Usually these issues come down to a typo, either with the access attempt or with the initial creation.

If you still need help, feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

We cannot move items, nor are we able to refund karma or laurels. Account restorations are performed only for hacked accounts, so the information you’ve received in this thread is accurate.

The item does explain that it is Soulbound on the description, and I’m sorry that you missed that. I don’t anticipate that changes will be made to the purchase system, but that is perhaps a possibility in the future.

If you go to account.guildwars2.com and then click “Security” you’ll have the option to add authentication.

You should be good following the instructions on the page for adding a new code. At that time, you’ll get the special items.

Thanks to you and your family for your support of our game!

If you ask about the infusions you put into the infusion slot: They can be “overwritten” by another infusion just like the other upgrades for items.

Carbine.4706:

There is no phone support. If there was, I can almost guarantee you would be on hold for hours(6+).

Not six hours, but we did find that the hold times were far too long, and that’s one of the reasons why we do not offer phone support. You’ll note there’s a ticket in this forum where a player’s issues were resolved in about 25 minutes. Take heart! I believe you’ll be helped very soon.

There have been a number of issues with transmuted legendaries, so in the interest of making sure everyone is on the same page, here are the recent and current issues I’m aware of:

• —Fixed— The color of a transmuted legendary appears as exotic when linked in chat.
• —Fixed— Transmuted legendaries display their sigil suffix in chat.
• —Active— Legendary weapon precursors cannot be used to create their legendary weapon if they’ve been transmuted
• —Active— Transmuting a legendary prior to equipping it will not award the legendary achievement

The last two items are issues that we’re working on, but I don’t have an ETA on when we’ll have a fix. If there are other issues with transmuted legendaries that I missed, please update this thread.

Thank you!

We’ll be rotating the map for 2-Team Tournaments twice a week, on Tuesdays and Fridays.

7/9: Skyhammer
7/12: Temple of the Silent Storm
7/16: Forest of Niflhel
7/19: Legacy of the Foefire
7/23: Battle of Kyhlo
7/26: Forest of Niflhel
7/30: Legacy of the Foefire
8/2: Battle of Kyhlo

If you wish to appeal a moderator action, send mail to forums@arena.net.

Hi NickChabby – It’s possible that the problem you’re experiencing may be caused by outdated Root Certificates on your machine. In an effort to update these I would like for you to follow the steps below:

1. Close out of Guild Wars 2 if you have it running and go to your Documents folder. In the Guild Wars 2 folder you should have a file called Local.dat, delete this file.

2. Download the program from the link below:

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. Run the program. You will probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear.

If you run the program and nothing happens that’s ok, it is as it should be.

4. Open the Game Client and try to access the trading post.

Hope this helps!

This is not a bug. The Designer Hoodie has a more complex pattern, as an alternative for those players who would like to pay a little bit more for a more stylish hoodie.

This is a good idea! In fact, we’ve already discussed this. It’s done and will be in the next patch.

Hi there – sounds like you guessed it. Fatal Disk error 8 is actually a Windows based error:

ERROR_NOT_ENOUGH_MEMORY

8 (0×8)

Not enough storage is available to process this command.

This has been answered (Name is based on lore), so I close it.

Xynn.2748:

Ok check this out, I’m dedicating this to a guildie of mine:

If ANet implemented my idea (it sounds like there are good reasons not to, but if they did), you could check a box to enable “drunk mode” where it would disable the link between TP and bank.

Cognitive dissonance (or some version of it) would make that feature not work.

What’s the difference between this system and just selling your items on the TP then buying them back later?

It’s really nice of you to write, Derek, and I’m so happy that you were helped, and quickly, too!

White Wolf’s input is correct. That should help you add the code.

Sebrent.3625:

Robert Hrouda, could you please weigh in on whether or not things like the in-game advantages given by having HoM pets, etc. are also on the list of “issues” for the Ranger?

I think it would be beneficial if we knew where the community and the devs were on the same page. I think it’d be beneficial to the community to know what are the sort of things we know to simply “be patient” on. For example, we know to be patient on pet AI and pets have no Agony Resist in fractals. That’s comforting to know that those are acknowledged problems and being fixed.

Well, right now the HoM pets are at a disadvantage with their health bug in that they have less, lol. When that bug is fixed in the next patch though, there will be no difference. They don’t have any increased stats or anything – they are just supposed to be skin choices.

Bailey.6892:

Hello Robert,
Was wondering what was agreed upon in the last discussion and what currently is planned to change for rangers in this next patch? I realize that things may be added as you go, although at this point the team has to be working on items already just curious what they are and hoping they are more than health pool fixs for ravens etc.

Thank you.

We tend not to announce these things since issues can pop up and derail us. However this next patch’s time for the balance team is mostly spoken for already. We all acknowledge the core problems that are listed, but the fix isn’t just going to be someone changing a few numbers. The issue of pet AI is being worked on, but that is nothing new either – our tech-priests have been working on that problem for a while now.
I’ll keep attention focused on ranger pets though.

Jarin Arenos.2736:

Robert, this has been a wonderfully enlightening and encouraging thread to follow. Is there any chance of seeing discussions like this from devs more often regarding class issues elsewhere?

Thanks, I’m trying! As for other discussions like this, not really. I try to encourage my work mates to get on the forums more, but they are very busy – especially the balance folks. I work hard too, but I try to schedule in time to go onto the forums and interact instead of just lurk and skim topics. Also I try to take the opportunity of loading screens to steal a quick glance and see if there is anything I could post quickly in… however that doesn’t always go as planned and I end up spending too much time on the forums, lol.

Hello everyone.

Thanks for your feedback, which will be passed on to the team. Please, note also that threads created for the sake of complaining are not allowed as they do not invite to constructive discussion and that we accept all forms of feedback as long as they are written in a constructive manner.

Thanks!

Hello everyone.

As stated already, we are not contemplating any race changes at the moment.
Thanks for your concerns.

Perfect! Then we close it right now.

If you study economics you should have no trouble sitting down and thinking about the problem and coming up with an answer.

Just because the economy is virtual, doesn’t mean it isn’t subject to market failures or other economic constraints. In the case of the answer to this question, virtual economies are much MORE subject to this pressure than regular economies.

This is almost always caused by a full mailbox. Clear out your inbox. There’s a limit on how many messages your mailbox can hold, and some messages will not correctly increment the X/10 mailbox count, but will block new mail from arriving.

It has to go through verification by our QA (testing) team, then it will go in the next content update. I don’t have an ETA at this point, sorry!

I think this thread has run its course, therefore I lock it.

Storing money in the bank is set for a specific purpose, it’s supposed to be stored money for transferring or saving. I would make the argument that if we were to change that, we should just make all gold account shared all the time.

DarkSpirit.7046:

Pandemoniac.4739:

Plenty of folks have been wildly successful with ideas many told them wouldn’t work. Plenty have gotten a big bite of “I told you so” too. It’s hard to predict with certainty how things will turn out when you’ve got a strong opinion about it. What’s the harm in trying?

Plus the important fact that since I have successfully brokered before, it reinforced this notion in my mind that it can work. I am not being stubborn for no reason. People who have done it successfully before, would naturally be more optimistic that it can work than the people who have not done it before.

If you can find a trustworthy broker who is trusted by both the seller and buyer, most of that work is already done.

Grey markets are not created in vacuum. Even if you, yourself become a trusted broker, creating that market creates opportunities for players to take advantage of each other. We know that goldsellers will lie, cheat and steal to get money, this market will be no different.

And as text:

Na
Name Rank Delta Rating Delta Deviation Volatility
Jade Quarry 1 0 2252.396 -38.174 193.307 0.889
Blackgate 2 1 2162.114 74.101 191.085 0.889
Sanctum of Rall 3 -1 2097.493 -35.592 188.631 0.892
Kaineng 4 1 1989.769 58.977 191.225 0.936
Fort Aspenwood 5 1 1967.766 64.39 189.908 0.891
Tarnished Coast 6 1 1942.12 48.778 192.724 0.886
Sea of Sorrows 7 -3 1936.27 -122.49 190.617 0.894
Dragonbrand 8 0 1754.201 5.299 188.076 0.885
Yak’s Bend 9 1 1686.011 17.304 187.437 0.887
Maguuma 10 -1 1653.663 -53.351 190.819 0.903
Crystal Desert 11 0 1610.208 -8.527 186.735 0.9
Stormbluff Isle 12 1 1601.792 50.295 203.356 0.912
Ehmry Bay 13 -1 1577.622 -8.765 188.133 0.906
Devona’s Rest 14 0 1326.442 -12.116 193.749 0.892
Borlis Pass 15 1 1302.516 -24.137 188.709 0.888
Isle of Janthir 16 -1 1295.569 -34.744 196.248 0.915
Anvil Rock 17 0 1236.14 2.489 185.942 0.883
Darkhaven 18 0 1187.665 22.263 189.832 0.89
Northern Shiverpeaks 19 0 1109.408 -35.911 188.39 0.888
Gate of Madness 20 0 1071.383 45.204 186.971 0.887
Henge of Denravi 21 0 1006.295 -9.657 187.252 0.887
Sorrow’s Furnace 22 0 907.022 -0.122 216.454 0.91
Eredon Terrace 23 0 667.052 11.832 199.514 0.895
Ferguson’s Crossing 24 0 609.713 -14.277 200.937 0.895

Eu
Name Rank Delta Rating Delta Deviation Volatility
Vizunah Square 1 0 2084.73 -28.968 190.988 0.896
Seafarer’s Rest 2 1 2056.434 56.005 187.159 0.894
Desolation 3 -1 1978.142 -29.227 187.817 0.888
Elona Reach 4 0 1962.207 -38.156 194.247 0.892
Jade Sea 5 0 1892.342 60.067 188.455 0.894
Kodash 6 0 1771.151 -25.079 189.814 0.885
Augury Rock 7 1 1763.271 42.794 185.307 0.889
Piken Square 8 -1 1738.365 -24.232 185.866 0.891
Gandara 9 0 1669.921 -18.74 185.551 0.887
Baruch Bay 10 0 1636.912 -43.612 187.037 0.891
Aurora Glade 11 0 1633.832 30.275 185.296 0.882
Riverside 12 0 1613.896 12.341 185.433 0.885
Far Shiverpeaks 13 0 1581.956 -4.551 186.146 0.884
Gunnar’s Hold 14 0 1515.851 7.939 185.924 0.898
Fort Ranik 15 3 1492.602 30.589 184.075 0.886
Underworld 16 3 1489.306 54.525 189.873 0.892
Drakkar Lake 17 -2 1475.764 -3.369 185.034 0.88
Abaddon’s Mouth 18 -1 1465.388 -3.779 184.475 0.89
Miller’s Sound 19 -3 1449.074 -26.676 183.63 0.88
Dzagonur 20 0 1301.067 -12.253 186.499 0.885
Ring of Fire 21 1 1243.556 7.131 196.861 0.898
Ruins of Surmia 22 -1 1237.874 -41.493 189.095 0.907
Blacktide 23 1 1092.343 10.683 203.149 0.935
Whiteside Ridge 24 -1 1085.487 -15.811 198.175 0.915
Arborstone 25 0 1065.916 26.493 223.918 0.946
Fissure of Woe 26 0 678.556 -4.994 211.127 0.915
Vabbi 27 0 531.02 -18.151 220.254 0.919

Here are the updated world ratings as of the matchup ending on March 8:

Hi erkball – Sorry I’m getting back to you so late! Unfortunately the info in the crashlog is a little vague and so we’d need to collect a bit more diagnostic info from you in order to do more testing. This way we can better narrow down any potential causes of the issue rather than just throwing troubleshooting steps at you that have nothing to do with the issue.

That being said, for quicker one on one assistance, I’d recommend opening up a support ticket with a Game Advisor report attached. If you’d like, you can also provide the report to this thread as well. I’ve included a link to a sticky below which should give you some more information on creating support tickets:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Thank you for the reports! Please note that we have an existing thread for environment art bugs, so please post these issues there.

In the interest of keeping these reports in one place, this thread will now be closed.

https://forum-en.gw2archive.eu/forum/game/story/Retribution-is-beyond-broken-right-now-Merged-thread/1531632

He isn’t supposed to be L10 in a L8 story step, that’s a holdover from before veterans got boosted, so I’ve gone and lowered his level. It’s in testing now, and should be in a future update.

Prioritizing a bug fix that doesn’t actually affect the TP usage at all over any fix in the game that does affect players would be irresponsible.

She was buffed up when the krait received a boost with the last update, so I’m going to go in and remove her summon skill, as I did with the bosses in the other suffering story steps.

Hey there secksitime – It looks like your Intel® G33/G31 Express Chipset may be the limiting factor here since it does not technically meet the minimum requirements and your processor may not be powerful enough to carry it. I would advise at least updating your video card drivers as this may help considering they are from 2008, though it is very likely this issue may not be resolved due to your video card not meeting the minimum requirements.
I’ve provided the link to update your drivers below:

http://www.intel.com/p/en_US/support/detect

Hey there Serinxandar – Looks like I found your problem:

================ = Checking server connectivity ================
Section completed in 0.00 seconds

Diag.ArenaNetworks.com
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded
206.127.158.31:6112 – connect failed
64.25.39.21:6112 – connect failed

Section completed in 1.17 seconds

AssetCDN.101.ArenaNetworks.com
63.238.2.208:80 – connect succeeded
63.238.2.225:80 – connect succeeded

Section completed in 0.11 seconds

Auth1.101.ArenaNetworks.com
64.25.38.54:6112 – connect failed
64.25.38.172:6112 – connect failed
64.25.38.51:6112 – connect failed
64.25.38.171:6112 – connect failed
64.25.38.72:6112 – connect failed

Section completed in 1.01 seconds

Auth2.101.ArenaNetworks.com
206.127.146.73:6112 – connect failed
206.127.159.108:6112 – connect failed
206.127.159.107:6112 – connect failed
206.127.159.77:6112 – connect failed
206.127.146.74:6112 – connect failed
206.127.159.109:6112 – connect failed

Section completed in 1.03 seconds

CliGate.101.NCPlatform.net
64.25.40.116:6112 – connect failed
64.25.40.121:6112 – connect failed
64.25.40.122:6112 – connect failed
64.25.40.119:6112 – connect failed
64.25.40.117:6112 – connect failed
64.25.40.120:6112 – connect failed
64.25.40.118:6112 – connect failed

Section completed in 1.08 seconds

Port 6112 appears to be blocked. Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

You should be able to find out information about your router by reviewing your owner’s manual or by visiting the manufacturer’s website. Here are website links for several network hardware manufacturers:

D-Link®: http://support.dlink.com/
Linksys®: http://www.linksysbycisco.com/US/en/support
NETGEAR®: http://kb.netgear.com/app/home
Belkin®: http://www.belkin.com/support/

For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com/

Just a note: this site is not affiliated with or supported by NCSOFT or ArenaNet.