Dev Tracker

What's this "Eavesdroppers" icon?

in Flame and Frost

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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The Spy vs Spy part in this post has the answer (spoiler alert though!)

https://forum-en.gw2archive.eu/forum/livingworld/flameandfrost/Guide-Flame-and-Frost-The-Razing

Thief over powered skill

in Thief

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Hey everybody, if you notice a post has been necroposted without adding anything to the conversation, please report it instead of replying. Thanks.

Vendor Weapons no longer salvagable

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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You are welcome. Since this is answered, I close the thread.

Gem store gambling

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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A durable good is a good that isn’t destroyed on use, Weapon Skins are closer to luxury goods I believe.

Vendor Weapons no longer salvagable

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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No it is not, I quote myself from another thread:

Quick answer to one of the questions I have seen:

You will still be able to salvage weapons you get from dungeon tokens, the change only applies to vendor weapons you could buy with coins.

Kegmaster achievement still bugged

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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If you go to the keg brawl and check again, do your achievements update?

ArenaNet Community Team
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Are you able to appeal an account ban?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team can review the matter. Since most suspensions are just 72 hours, though, and a review will take a bit of time, it’s usually best practice to simply wait out the suspension. However, if you have questions, you’re welcome to write them. Since most suspensions are tied to name violations, you might want to review the Naming Policy before you write in.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Thoughts on the March 26th Patch

in Guild Wars 2 Discussion

Posted by: Martin Kerstein.3071

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Martin Kerstein.3071

Head of Global Community

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Quick answer to one of the questions I have seen:

You will still be able to salvage weapons you get from dungeon tokens, the change only applies to vendor weapons you could buy with coins.

Hobby Dungeon Explorer bugged?

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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While we weren’t able to fix this issue for the March update, we’re still working on it. Thank you for your patience!

ArenaNet Community Team
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Cannot Dye OoW-Armor [Merged]

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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Thank you for the reports, everyone! We’re looking into this issue now.

ArenaNet Community Team
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Patch size?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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This sounds like it’s varying for players but it should be a little over 400 MB.

Quaggan Backpiece Transmute warning

in Black Lion Trading Co

Posted by: Nicolle Rodgers.4926

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Nicolle Rodgers.4926

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I got the idea that I could replace the backpack it shows up when using an engineer kit for the plush. I was wrong. Now I wasted 300 gems on something I can’t even see!
I want a refund… I needed more claaivoyance before buying it and this post wasn’t much help

We are aware of the bug that equipping engineer kits will cover up your backpack. We are working to resolve this issue. Please contact Customer Support at support.guildwars2.com if you would still like a refund.

Eternal Battleground Crashed

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Hey everyone,

We’ve temporarily disabled WvW to fix a server crash. More information from Matt Witter can be found here.

ArenaNet Community Team
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WvW Temporarily Disabled

in WvW

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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In order to solve a crash issue with WvW we have disabled it temporarily. We are working on the fix and hope to have you back on the field in no time!

Finished pers. story=can't exit instance [Merged]

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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We are aware of and working on this issue. Thank you for your patience!

ArenaNet Community Team
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Problems Installing, What Do I Do?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi BeeBurnt – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Game randomly crashes

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Phenomen – I’m not seeing anything that would explain the crashes that you’re experiencing in the Game Advisor report, and so I’d recommend creating a support ticket for further review of the issue. The sticky thread below should give you some more info on contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Can't join my tournament match

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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Based on the error code, it sounds like your character is still in the old version of the game. We’re updating it right now, so as soon as you get the new patch, you’ll be able to jump in.

ArenaNet Community Team
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Custom Arena's today?!?! Look at Gem Store!

in PvP

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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Custom Arenas are still being tested on our development servers and are not included in this months patch.

I posted over in News & Announcements to clarify on the items being turned on early by accident to support the Custom Arenas release:

https://forum-en.gw2archive.eu/forum/info/news/Custom-Arena-Starter-Kits-Time-Tokens

Custom Arena Starter Kits & Time Tokens:

in News and Announcements

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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Many of you may have noticed that today from midnight to 7:30 AM PDT (07:00 GMT – 14:30 GMT) two unfinished items were available for purchase in the Gem Store. The Custom Arena Starter Kit and the Custom Arena Time Token items are two items we are working on for a future release but they are currently only in the testing phase and do not have final art, descriptions, or pricing. Anyone that purchased either of these two items today can contact customer support to get a refund if they wish.

For those of you considering a refund: It’s likely the final price for these items, when they are released, will be very different from today. The Custom Arena Starter Kit will likely be far more expensive than it was and the Custom Arena Time Tokens will likely be cheaper than they were today. There will also possibly be ways of earning these items in game through PvP in the future as well. If you would like to hold on to the items you purchased and wait for their official release to use them, please feel free to do so, these items will work fine when Custom Arenas are added to the game in a future release.

We are sorry for any confusion or inconvenience this may have caused.

Custom Arena Starter Kits & Time Tokens:

in Account & Technical Support

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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Many of you may have noticed that today from midnight to 7:30 AM PDT (07:00 GMT – 14:30 GMT) two unfinished items were available for purchase in the Gem Store. The Custom Arena Starter Kit and the Custom Arena Time Token items are two items we are working on for a future release but they are currently only in the testing phase and do not have final art, descriptions, or pricing. Anyone that purchased either of these two items today can contact customer support to get a refund if they wish.

For those of you considering a refund: It’s likely the final price for these items, when they are released, will be very different from today. The Custom Arena Starter Kit will likely be far more expensive than it was and the Custom Arena Time Tokens will likely be cheaper than they were today. There will also possibly be ways of earning these items in game through PvP in the future as well. If you would like to hold on to the items you purchased and wait for their official release to use them, please feel free to do so, these items will work fine when Custom Arenas are added to the game in a future release.

We are sorry for any confusion or inconvenience this may have caused.

Grandmaster Manual

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Have you used both the L11 and L60 manuals? You can’t skip the L60 manual, it’s required for the Grandmaster manual to work.

Devs please clear this up - Leaderboards

in PvP

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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The data won’t be changed for your character itself, we’re simply recording it to our live website starting today and we’ll need around a week or so to get everything stable on the website, prepare for the traffic load, and ensure the data is updating at the proper intervals. The stability is purely website and database related.

The PvP and achievement point leaderboards will initially show 100 players, and then we’ll expand them to show more once launched to ensure the sites stability one chunk at a time.

Freezes on loading screen

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Simayi – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Violated PvE thief, no change to Wvw thief.

in Thief

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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As we played with the stealth changed mentioned in the SotG, we recognized that in conjunction with the change to culling this was an unpredictable change to make. We also felt that it was too big of a hit to these stealth professions, so we ended up pulling that change in favor of just increasing revealed duration by 1 second.

Can I Throw Away The Disks?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi vanillexhope – You don’t necessarily need the disks if you don’t want them. Since you’ve technically purchased a Guild Wars 2 serial code, you’re essentially paying for the account, and so you can install the client as many times as you wish. You should have the option to install it digitally when you log into your Guild Wars 2 account.

(edited by Ashley Segovia.8276)

Ranger update march 26

in Ranger

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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While it isn’t mentioned in the Ranger info area specifically, we also added owner Agony Resistance to pets.

Dungeon Patch Discussion: 3/26

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Client Wont Download

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Kakorot – As what basketcase suggested, the Game Advisor will give us a better idea of your system setup since we’re unable to physically “see” it. As for the symptoms you’ve mentioned, this sounds like either some of your hardware does not meet the minimum requirements or you may not have video card drivers installed.

I can't log in

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Velshin – Do you happen to have any security software currently enabled? Generally this is the main cause of the error message that you’re seeing.

[Guide] Flame and Frost: The Razing

in Flame and Frost

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Flame and Frost: The Razing has been released, and you may be wondering what to do and how to start. We’ve created a small guide to help keep you on the right track.

“Wait, wait! I don’t want spoilers; just point me in the right direction!”

Fair enough! Here’s a spoiler-free mini-guide to our March 26 Living Story release:

  • When you log in to Guild Wars 2, you’ll receive a mail from your race’s iconic character (Logan, Zojja, etc.) with information about the crisis in the foothills of the Shiverpeaks.
  • A World Event UI will appear and should provide you with direction on where to go in order to start playing the new Living Story content.
  • Additionally, if you left-click the Flame and Frost: The Razing World Event UI, your Living Story achievement panel will open, you’ll be able to browse through all of the Living Story achievements.
  • Hover your mouse over any achievement to learn more about where to go and how to complete it.
  • Be aware that some Living Story achievements have prerequisites, and cannot be completed before accomplishing other achievements first.
  • When you venture into Wayfarer Foothills, Diessa Plateau or any of the major cities, keep an eye out for characters or areas with yellow Living Story icons on your map.
  • Speak to these NPCs to learn how you can do your part to fight back against the growing threat of the Molten Alliance.
  • Check in with the heralds – they may have new information for you as well. You’ll find them near the asura gates and next to the entrances of each major city.
    That should get you going in the right direction.

For this update, you’ll meet two new characters, Rox and Braham, and become part of their stories as you help them fight back against the Molten Alliance. Here are a few things about how the content around these characters work:

  • Much like your character’s Personal Story, each Living Story step is designed to be played in order. You must play a character’s beginning story step before you can play the middle story step, and so on.
  • You don’t have to finish one whole story before you can start the other; you can participate in either Rox or Braham’s story at any time.
  • You don’t need to complete any of the previous month’s Living Story achievements to participate in any Flame and Frost: The Razing content. However, that content is all still there if you missed it and want to play it now.

Rox’s Story
The beginning of Rox’s story occurs in the Black Citadel Command Core.

  • If you’ve never been to the Black Citadel, you can travel through any city to Lion’s Arch, and then take the portal guarded by Adamant Guard charr.
  • The closest waypoint to your destination is the Imperator’s Waypoint. Look for the yellow instance entry icon that reads Rox: Critical Mission when you mouse over.
  • When you enter the Command Core and approach Rox and Rytlock, a short scene will play.
  • Talk to Rox afterwards to earn the associated achievement.
  • Rytlock will send you a mail that explains where to go next.

The second half or Rox’s story occurs at the North Nolan Hatchery. It is located just north of the town of Nolan in Diessa Plateau, just outside the Black Citadel.

  • Take the Diessa Gate waypoint and leave the Black Citadel through this portal.
  • If you open your map, there should be another yellow instance entry icon nearby.
  • Enter the instance, approach Rox and have fun!
  • You can complete Rox’s instance for gold and karma once a day.

Braham’s story
Braham’s story begins in Rytlock Brimstone’s office, near the Command Core.

  • The closest waypoint is, again, the Imperator’s Waypoint. The entrance is marked with another yellow instance entry icon; this one reads Braham: Help from the Legions when you hover your mouse over it.
  • When you enter Rytlock’s office and approach Rytlock and Braham, a short scene will play.
  • Talk to Braham afterwards to earn the associated achievement.
  • Rytlock will send you a mail detailing where to head to next.

Part Two takes you to Hoelbrak, specifically Knut Whitebear’s Loft.

  • In Lion’s Arch, the portal to Hoelbrak is being guarded by Wolfborn norn.
  • Once in Hoelbrak, take the Great Lodge waypoint. On your map, you should see another yellow instance entry icon.
  • Enter Knut’s office and watch the short scene.
  • Talk to Braham afterwards to earn the associated achievement.
  • Braham will send you a mail explaining where to go next.

The final part of Braham’s story occurs in Cragstead, a village located in Northern Wayfarer Foothills.

  • Take the Eastern Watchpost Waypoint and exit Hoelbrak through the portal.
  • Head north to the snowy fields of Wayfarer Foothills.
  • In the northeastern section of the zone, near the Dolyak Pass waypoint, the final yellow instance entry icon should be visible. Enter the instance, approach Braham, and have fun!
  • You can complete Braham’s instance for gold and karma once a day.

Spy vs. Spy
In the open world, both the Molten Alliance and the Order of Whispers are employing covert surveillance tactics in an attempt to get the upper hand.

The Molten Alliance has begun monitoring activities in Wayfarer Foothills, Snowden Drifts, Diessa Plateau, the Plains of Ashford, and Iron Marches.

  • In these areas, you may encounter Sonic Periscopes spying on locals (or you).
  • When you are close to a periscope, you will notice a distinct visual effect emanating from you. Additionally, an “Eavesdroppers” debuff will be applied.
  • Destroying a Sonic Periscope will yield an audio log which can be turned in to an Audio Log Collector for karma.
  • You can only receive an audio log from each periscope once per day, but fifty total periscopes can be found across all five areas.

Meanwhile, Agent Brandubh, an Order of Whispers agent, can be found in the Black Citadel near the refugee camp. His partner has infiltrated the Molten Alliance by working undercover, and has been leaving cryptic communiqués at set locations.

  • Interact with Brandubh in the Black Citadel, and he will send you a mail with an Order Crypto-translator as well as locations for all of the “dead drops” his partner has left.
  • As long as you have the Crypto-translator, you will be able to interpret the messages left by Brandubh’s partner.
  • If you lose your Crypto-translator or accidentally delete the mail with the instructions, speak with Brandubh again to receive a replacement.

(edited by AidanTaylor.3872)

Game Update Notes - March 26, 2013

in Game Release Notes

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Build 3/26/13 March Content Update Release Notes

LIVING STORY

Flame and Frost: The Razing

A hybrid army erupts through fiery portals in the Shiverpeaks. This “Molten Alliance” between dredge and Flame Legion has created an enemy powerful enough to massacre any who stand in their way. One ranch, one homestead at a time, they’re wiping out all resistance. The razing has begun.
In Flame and Frost: The Razing, the third installment in this four-part series, we meet Braham and Rox, two fervent Tyrians who believe in doing what’s right, even if it means putting themselves in danger. They’re defending the people and places they love, and they’ll need your help.

Open World

  • The Molten Alliance has begun spying on the people of Wayfarer Foothills, Diessa Plateau, the Snowden Drifts, the Plains of Ashford, and the Iron Marches. The Vigil have stationed collectors in these areas to reward adventurers who return logs of all data collected by the enemy.
  • Rumor has it that an Order of Whispers operative has been openly seeking assistance in the Black Citadel. As always, details are classified until disclosed.
  • The Molten Alliance has been arming units with what looks like a fused technology—the molten heat of the Flame Legion combined with the iron-forged brutality of the dredge. Adventurers are advised to stay wary when traversing near the Shiverpeak Mountains.
  • Those brave enough to survive against the Molten Alliance have reported seeing charr and dredge utilizing strange and new combinations of technology and magic.
  • More refugees located in all known camps have begun opening up about their experiences.
  • A Durmand Priory scholar named Aiti and her archival golem LOR-748 have moved into Lion’s Arch at the Durmand Dig Site to answer all queries regarding the Flame Legion and dredge.
  • The Consortium has begun construction of their refugee aid project in Southsun Cove.
  • The Molten Alliance’s loot tables have been updated to better reflect their shared resources.
  • One new area and one new point of interest have been added to Wayfarer Foothills. Another new point of interest has been added to Diessa Plateau. Players who have previously finished map completion and the Shiverpeak Explorer achievement will not need to discover these new locations in order to maintain map completion. Players who have not reached map completion in Wayfarer Foothills or Diessa Plateau, or who have not finished the Shiverpeak Explorer achievement, will need to discover these new locations.

Instances

  • Living Story instances telling the stories of both Braham the norn and Rox the charr have been added to the world. In-game mails and achievements have been implemented in order to aid guidance to the relevant locations. These instance locations are marked on the world map with a golden portal marker.
  • After completion, Living Story instances can be experienced again by speaking with the Replay NPCs stationed inside each completed instance location. In the case of Rox and Braham’s combat instances, repeatable rewards can be earned once a day per account.

Achievements

  • The Secret Contact achievement has been added to the Living Story achievement category.
  • The achievements for Braham: Help from the Legions, Braham – Eirsson, Braham – Retake Cragstead, Rox: Critical Mission, Rox – The Hatchery, and Hero’s Aid have been added to the Living Story achievement category in order to track progress in Living Story instances.
  • All prior Living Story achievements can still be earned.

NEW FEATURES AND CONTENT

Leaderboards

  • We’re pleased to announce that Guild Wars 2 leaderboards begin recording data on March 26th.
  • Initially, the leaderboards will feature WvW rankings, PvP player rankings, and total achievement points—something for all player types in GW2.
  • As of March 26th, your existing scores will silently be posted to the leaderboards while we watch for the top leaders to stabilize. These scores will take into account some of your past accomplishments/rating.
  • Once stable, we will display the leaderboards for players. We currently don’t have an exact date for leaderboard public release.

World vs. World

  • We are happy to announce the addition of World Ranks. When you participate in World vs. World events and defeat enemy players, you will earn World Experience (WXP). When you earn enough WXP, you’ll unlock World Ranks. Every World Rank earned will come with a World Ability Point, and some ranks can even give you a new World Title. World Ability points can be spent on unique World vs. World abilities. Click here for more information on World Ranks.
  • Server-side culling has been removed from World vs. World. For more on the culling removal, read the blog post here.
  • Added client options for various character representations (high-res, low-res, nameplate only).
  • Added more armor and weapon options to vendors inside World vs. World.

Guild Content

  • A new mission type, Guild Bounty Training, is available in Tier 3 of the Art of War line. Completing guild bounty training earns influence for your guild.
  • Three new Guild Bounty targets have been added.
  • Added new weapon skins to the Guild Commendation vendor and sorted the vendor’s available items into tabs.
  • Guild mission activations, completions, and failures are now logged in the Guild History tab.
  • The maximum number of Guild Merits that a single guild can store is 250. This is now displayed alongside the current count.
  • Guild creation is now limited to two guilds per week.
  • Fixed various small bugs on the existing Guild Bounty targets.

BALANCE, BUG-FIXING, POLISH

World Polish

  • Changed the way guaranteed rare drops are delivered for defeating world mega bosses. See the post about this here.
  • Blazeridge Steppes: Fixed a stalling bug in the Rupek and Porgar event chain.
  • Bloodtide Coast: The Bloody Buccaneer event chain should now restart properly.
  • Caledon Forest: Fixed a stalling bug affecting Talaith in the Soundless event chain.
  • Cursed Shore: Fixed a bug in the Meddler’s Summit Pact event chain that caused Pilot Ripsky to become unresponsive.
  • Cursed Shore: Fixed animation on Captain Rotbeard’s reward chest.
  • Cursed Shore: Fixed a bug in the event “Get Warmaster Chan to Shank Anchorage before the troops’ morale breaks.”
  • Cursed Shore: Fixed a stalling bug in the event “Escort Tactician Almonia and her force to secure a new camp.”
  • Cursed Shore: Helping Tactician Footi set up her cannon will now properly award event participation.
  • Cursed Shore: The Champion Risen Gladiator will now appropriately swap his objective back to his health bar when revived.
  • Cursed Shore: Risen Rotmouth will no longer be under the ground when rescuing Tactician Megill.
  • Fields of Ruin: Fixed a bug that prevented some Separatists from counting for the event “Assist the charr delegation.”
  • Fields of Ruin: Fixed an animation bug which caused skills on the Ogre Maul weapons to not animate for characters of some races.
  • Gendarran Fields: Fixed a stalling bug in the event “Keep Bamm safe while he gathers components for his engineering.”
  • Gendarran Fields: Fixed a stalling bug in the event “Defend the merchant caravan.”
  • Gendarran Fields: Fixed a bug that caused centaurs in the Bloodfields to spawn and immediately die.
  • Iron Marches: Fixed a bug that prevented displaced spirits from rejoining their bodies.
  • Iron Marches: Fixed a stalling bug in the event “Defeat Victurus and his Branded army” that occurred if players tried to pull away the Branded army without killing them.
  • Iron Marches: Sentinel Whiptail will now revive the seige devourer in the event “Defend the siege devourer while it assists the troops.”
  • Malchor’s Leap: Fixed a blocking bug in the event “Escort Pact troops and equipment to Wren.”
  • Malchor’s Leap: Fixed a duplicate tent near the Waste Hollows waypoint.
  • Malchor’s Leap: Adjusted creature levels in and under Lyssa’s temple to better match the region’s level.
  • Mount Maelstrom: The Infinity Coil Commander should no longer spam his taunt over a large distance.
  • Mount Maelstrom: Players will no longer become trapped in Krewe Apprentice Blork’s golem suit.
  • Queensdale: Fixed a stalling bug in the event “Protect the brew shipment” that could prevent the Shadow Behemoth events from running.
  • Sandycove Beach: Fixed a stalling bug in the event “Escort the iron shipment to Cowlfang’s Star.”
  • Snowden Drifts: Ice Raking can no longer die before the Claw tournament.
  • Straits of Devastation: Fixed a stalling bug in the Zho’qafa event chain.
  • Shelter’s Gate: The chopper should no longer attack players.
  • Wayfarer Foothills: Fixed a stalling bug that prevented Rani from building his snowman army at the end of the event.
  • Wayfarer Foothills: Reduced the frequency of grawl attacks on Tor’s supply tent in the Frozen Maw event chain.
  • Tactician Megill has been moved out of the briar patch.
  • Juvenile Pink Moas found in Brisban Wildlands can now be tamed appropriately.
  • Fixed a stalling bug that prevented some players from completing the Keg Brawl Kegmaster achievement.
  • Cursed Shore: Changed the objective for the giant fight at the beginning of the Promenade assault.
  • Angvar’s Trove Waypoint has been added to the Snowden Drifts.
  • Iron Marches: Fixed an issue where players would sometimes be unable to plant emblems or evidence in Sonjaw Redclaw’s event chain.
  • Risen Putrifiers will no longer immobilize themselves when attempting to snare players with their anchor.
  • Champion Risen Drake Broodmothers should now have appropriate stats and nameplate borders.
  • Fixed a bug that prevented players from interacting with the pipe organs in Caledon Forest and the Fields of Ruin.
  • Quaggans will now breathe at a normal rate, and child quaggans will sound appropriate for their age.
  • The volume on the Greatsaw and the Chain Sword weapons has been increased.
  • Contested Lyssa statues in Orr will appropriately stun and daze enemies and should no longer apply a nonfunctional “mesmerized” condition.
  • Enemies in Garden of Ilya have had their levels adjusted.
  • Orichalcum Ore locations in Southsun Cove have been moved to locations reachable by players.
  • The Fire Rocket skill on Charrzooka weapons obtained from karma vendors and events has been updated to inflict burning.

General

  • The point amounts obtainable from existing repeatable achievements have been capped as follows: Hobby Dungeon Explorer—200 points; Agent of Entropy—250 points. This change was made to support competitive PvE leaderboards and to lay the groundwork for a reward structure for total achievement points that is coming in a future update.
  • Fixed a bug where Map Completion tooltips on the world map would sometimes display the wrong map.
  • Global: Increased scaling on several events to support up to 50 players.
  • Automatic camera rotation while defeated will no longer restart after the camera is moved.
  • Lip-flap has been enabled for all voiced lines on Players and NPCs in world.
  • The Special Event UI can now be clicked to open up the relevant Achievement Panel.
  • Added missing families to the Daily Kill Variety achievement.
  • Fixed a bug where a player could be removed from an instance they were exploring without a party.
  • Fixed a bug which allowed players to commune with places of power while downed.
  • Fixed an issue with water movement sounds playing either too many sounds or none at all at the surface for playable races.
  • Players who are alone in an instance will no longer be kicked from it when they are invited to and uninvited from a party.
  • Character selection will now show PvE armor, PvP armor, or town clothes as appropriate, depending on what was worn last.
  • Fixed a bug where equipment would get destroyed when unequipped while encumbered.

Dungeons

Fractals

  • Changed the Imbued Shaman’s Enraged buff icon on the Volcanic Fractal.
  • Parties will no longer be killed if they return to the Hub from the Volcanic Fractal.
  • Players should no longer be downed if they have a reflecting crystal when the Jade Maw dies.
  • Fixed an issue where players could be repeatedly killed if they failed to save the captives during the first part of the grawl boss event.

Personal Story

  • “Bad Blood”: Reduced difficulty of spike traps; other minor polish changes made.
  • “Containment”: Fixed a stalling bug that occurred if players talked to Sieran immediately after the cinematic.
  • “Hazardous Environment”: Fixed a stalling bug that occurred if players rushed ahead of Krasso.
  • “Intercepting the Orb”: The head slaver no longer has the ability to summon.
  • “Retribution”: Reduced some enemy levels to make them consistent with the story step’s level.
  • “Ships of the Line”: Fixed a stalling bug on the event “Regroup with the team and assess the situation.”
  • “The Steel Tide”: Improved the tank so it won’t kick players off repeatedly.
  • “The Tribune’s Call”: Fixed a possible stall caused by skipping the cinematic.
  • “The Battle of Fort Trinity”: Upon completion of this story, players can now use the asura gates in any of the order headquarters.
  • “Fixing the Blame”: Players can now speak to Warmaster Gurnn regardless of which events are running.
  • “The Battle of Fort Trinity”: Fixed bug that caused some undead at the end to display as nonhostile.
  • “Tower Down”: It’s no longer necessary to make sure the pack marmox approaches each tower before Tonn can blow it up.
  • “A Grisly Shipment”: Fixed a potential blocking bug that occurred after placing the ghostfire charges.
  • “Twilight of the Wolf”: Reduced Ormi’s level to match the story step’s level.

Items

  • Added a 20-second recharge to the Stunning Strike skill on the Broken Prison Bar.
  • Fixed a bug that caused several pieces of gear to not apply their bonus boon or condition durations.
  • Weapons sold by vendors are no longer salvageable.
  • Transformation tonics cannot be used when already transformed, and leaving transformations has a 3-second cooldown.
  • Removed nonfunctioning sigils from several jewelry and accessory items sold by karma vendors in the Iron Marches.
  • Removed the streaks from the stowed state of Mystic Forge weapons, while ensuring the glow and strobe remained. Streaks should only be visible while swinging the weapon.
  • Updated icons for the Duelist armor set.
  • Updated the miniature siege golems to be account-bound instead of soulbound.
  • Updated Mystic Guardian Weapons with a material with a low depth fade and a slight strobe so they remain visible while stowed.
  • Reduced the range and damage of the Sentinel Rifle obtained in Blazeridge Steppes.
  • Fixed the size and location of the chains of Foefire’s Essence so it is properly hanging from the hilt.
  • Rune of Speed: Updated the 6-piece effect to display its actual constant effect: +5% to movement speed.
  • The totem offerings that can be purchased at the shrines in Wayfarer Foothills now give the same benefits as other food consumables.
  • The “Weapon – Axe” PvP collections tab has been updated to no longer be out of order with the “Cultural Armor – Heavy” PvP collections tab.
  • The PvP Commando’s Helm item has been updated to use the correct model.
  • The PvP Gargoyle Scythe has been updated to now have staff weapon skills.
  • Fixed a bug that prevented players with high amounts of Hall of Monuments points from seeing the PvP Fiery Dragon Sword skin on the Hall of Monuments vendor.
  • Etched Wartorches and Orrian Torches no longer use trident icons.
  • New ascended rings from the February build now have Mystic Forge infusion recipes available.
  • Disabled the use of some consumable items in dungeons.
  • Fixed a bug with the one-time purchases on the laurels vendor that prevented some players from being able to buy these items.
  • Transmuting a legendary item before equipping it will no longer prevent players from getting the achievement.
  • Fixed a bug that caused several Half-Eaten weapons to give an inappropriate amount of bonus attributes for their level.
  • Fixed a bug that prevented some weapon sigils from functioning underwater.
  • Fixed a bug that prevented the Skale Venom consumable from working with projectile attacks.
  • Changed the Commander’s Compendium to not be consumed if used by a character who is already a commander.
  • Updated Ash Legion and Order of Whispers spy kits to work while underwater.

Profession Skills

General

  • Endurance can no longer be negative.
  • Conditions can no longer be transferred to creatures immune to them.
  • Stealth: The duration of Revealed has been increased to 4 seconds when coming out of stealth via an attack.
  • Added evasion duration skill facts to skills.
  • Pets now benefit from their owner’s agony resistance.
  • Reduced quickness from 100% attack speed to 50%.
    As we push to improve balance in both PvE and PvP, a few mechanics in the game will be receiving updates to promote fun and balanced play. In the past, quickness has granted double the action speed normally available to players. In PvP, this speed gives most players almost no chance to react to incoming abilities and allows for massive spike damage in extremely short periods of time. In PvE, the increased attack speed can trivialize a lot of content that would otherwise provide a good challenge. Therefore, we are reducing the speed that quickness allows by half of its current potential while slightly increasing the duration on player-activated skills.

Elementalist

  • Arc Lightning skill: Now strikes enemies that it passes through.
  • Conjured weapons:
    • Now stop autoattacks and cannot be autocast.
    • Now properly appear in the player’s hands upon casting.
  • Signet of Air skill: Updated the passive buff’s description to appropriately indicate the movement speed granted.
  • Elementalists can no longer use the Mist Form skill to instantly rally if they go down exactly at the end of the Tornado skill.
  • Changing attunements no longer causes players to start autoattacking.
  • The Sunspot, Electric Discharge, and Earthen Blast traits no longer trigger when changing attunements while out of combat.
  • Evasive Arcana trait: Plays an effect if the elementalist dodges while in water attunement.

Engineer

  • Packaged Stimulants trait:
    • No longer increases the recharge time on the Drop Bandages skill.
    • No longer reduces the recharge time on the Drop Stimulant skill.
    • No longer applies incorrect fury and swiftness durations to the Drop Stimulant skill.
    • No longer prevents acquisition of the Drop Stimulant pick-up while the player is under the effect of swiftness or fury.
  • Rifled Barrels trait:
    • No longer applies incorrect bleed and weakness durations to the Tranquilizer Dart skill.
    • No longer reduces the recharge time on the Elixir F skill.
  • Forceful Explosives trait: No longer reduces the radius on bombs dropped by the Evasive Powder Keg trait.
  • Fireforged Trigger trait:
    • Correctly lowers the recharge on Elixir F and Super Elixir if the Rifled Barrels trait is also equipped.
    • Correctly lowers the recharge on Acid Bomb.
  • Grenadier trait: No longer removes the recharge when the player stows the Grenade Kit.
  • Super Elixir skill: Displays the correct tooltip information when the Rifled Barrels trait is equipped.
  • Toss Elixir H skill: Displays the correct boon duration on the tooltip while the player is underwater.
  • Throw Mine skill: Correctly turns off the Detonate skill if the mine times out.
  • Automated Response trait: Grants immunity to conditions when the inflictor has over 100% duration.
  • Elixir U:
    • Removed Quickening Zephyr from the base elixir.
    • Removed Veil from the toss mechanic.
    • Now casts instantly and breaks stuns.
  • Stabilized Armor trait: Reduces incoming damage by 5% while endurance is full.
  • Super Elixir skill:
    • Increased both impact base healing and scaling with healing power by 100%.
    • Increased base heal multiplier by 50% and healing power scaling by 100%.
  • Tool Kit skill: Increased potency of skills that heal turrets by 100%.
  • Acidic Coating trait: Now has its intended 10-second cooldown.
  • All utility turrets now detonate after 5 minutes.
  • Thumper Turret skill:
    • Damage from base attacks increased by 66%.
    • Base attacks now cripple for 3 seconds.
    • Self-destructs after 5 minutes.
  • Shockwave skill:
    • Increased damage by 66%.
    • Cooldown reduced from 90 seconds to 45 seconds.
  • Rifle Turret skill: Increased damage from this turret’s base and overcharged attacks by 50%.
  • Surprise Shot skill: Increased damage by 50%.
  • Rocket Turret skill: Reduced recharge from 60 seconds to 50 seconds.
  • Net Turret skill: Increased turret’s health by 25%.
  • Net Attack skill: Reduced cooldown from 60 seconds to 45 seconds.
  • Flame Turret skill:
    • Reduced recharge from 40 seconds to 25 seconds.
    • Increased main attack’s arc from 30 degrees to 60 degrees.
  • Throw Napalm skill: Reduced cooldown from 60 seconds to 30 seconds.
  • Flame Blast skill:
    • No longer double-detonates when the projectile expires naturally.
    • Turns off Detonate after the flame blast ball is gone.
  • Grenade Kit skill: Grenades no longer require the player to have line of sight of the target area to throw them.
  • Kit Refinement trait: Reworked kit skills to balance their effectiveness. All kit skills are now on a static global recharge (20 seconds). The changes are as follows:
    • Med Kit: Equipping this kit applies Magnetic Aura.
    • Bomb Kit: Equipping this kit creates a Magnetic Bomb that pulls enemies toward the center after a brief delay.
    • Elixir Gun: Equipping this kit activates a Glue Trail that follows the player for a short time. Enemies that step in the glue are briefly immobilized.
    • Tool Kit: Equipping this kit grants the user Super Speed for a brief duration.
    • Flamethrower: Equipping this kit grants the player Flame Aura for a time.
    • Grenade Kit: Equipping this kit drops a mine at the player’s location that deals damage and removes a boon.
    • Skills that activate this trait can now activate in midair.
  • Blowtorch skill: No longer displays “miss” on attacks that connect at medium and far distances.

Guardian

  • Wrath skill: Now strikes enemies that it passes through.
  • Symbol of Protection skill: Now correctly hits five maximum targets and applies boons to five allies.
  • Symbol of Faith skill: Now correctly hits five maximum targets.
  • Virtue of Courage skill: Aegis correctly reapplies when stripped.

Mesmer

  • Spatial Surge skill: Now strikes up to two enemies that it passes through, in addition to the primary target.
  • Confusing Images skill: Now strikes enemies that it passes through.
  • Magic Bullet skill:
    • The traited version is now a projectile combo finisher to match the base skill’s functionality.
    • No longer hits targets beyond maximum range.
  • Blade Training trait: Properly reduces the recharge of Illusionary Leap.
  • Illusionary Duelist skill: Reduced the range to 900, matching its current listing.
  • Arcane Thievery skill: Now has the correct range when the Far-Reaching Manipulations trait is equipped.
  • Confounding Suggestions trait: Reduced the frequency of stunning targets when Diversion is used from 100% of the time to 50%.
  • Dazzling trait: Now functions with Chaos Storm and Illusionary Riposte’s secondary attack.

Necromancer

  • Bone Fiend: This creature now properly fires two projectiles while underwater.
  • Dark Path skill: Now unblockable.
  • Epidemic skill: Now requires line of sight of the main target to spread conditions to nearby enemies.
  • Spiteful Talisman trait: Properly grants bonus damage to Spinal Shivers for each boon removed.
  • Staffs now correctly play the visual effects of necromancer staff skills at the tip of the staff rather than at the player’s hands.
  • Life Siphon skill: Updated skill facts.
  • Death Shroud skill: No longer uses a custom skill bar interface, thereby allowing players using Death Shroud to see buffs, health, and endurance. The screen and sound effects are unchanged.
  • Necromancer trait: Now allows life-stealing on walls in World vs. World.

Ranger

  • Black Widow Spider pet: Now has the correct amount of vitality.
  • White Raven pet: Now has the correct amount of vitality.
  • Drake pet Chomp attack: This skill no longer heals enemy targets.
  • Maul skill:
    • Increased bleeding duration from 4 seconds to 6 seconds.
    • Increased base damage by 26%.
  • Counterattack skill: Reduced recharge from 20 seconds to 15 seconds.
  • Hilt Bash skill: Reduced recharge from 30 seconds to 25 seconds.
  • Ranger pet cooldowns are now properly preserved when stabled.
  • Feline pets: Maul now applies consistent critical hits.
  • Quickening Zephyr skill: Now breaks stun. Increased duration from 4 seconds to 5 seconds.
  • Pet-revive skills no longer fail to heal their target.

Thief

  • Corrosive Traps trait:
    • Applies the correct vulnerability duration with Shadow Trap.
    • Now applies vulnerability with Ambush Trap.
  • Healing Seed skill:
    • Increased radius slightly.
    • Now displays the combo field ring.
  • Caltrops:
    • Reduced duration from 15 seconds to 10 seconds.
    • Now indicates its radius.
  • Steal skill: No longer initiates autoattacks.
  • Uncatchable trait:
    • Now displays an active combat area to both allies and enemies.
    • Increased effective radius by 50%.
  • Basilisk Venom skill: No longer immobilizes targets in addition to stunning them.
  • Haste skill: Increased duration from 4 seconds to 5 seconds.

Warrior

  • Kick skill: Now lunges toward the target slightly, extending the range.
  • Rampage skill:
    • The Kick skill now lunges towards the target slightly, extending the range.
    • Players can now use the Throw Boulder skill while moving.
  • Banner of Defense skill: Increased toughness and vitality granted to allies from 90 at level 80 to 170.
  • Banner of Discipline skill: Increased precision granted to allies from 90 at level 80 to 170.
  • Banner of Strength skill: Increased power and condition damage granted to allies from 90 at level 80 to 170.
  • Banner of Tactics skill: Increased healing granted to allies from 90 at level 80 to 170.
  • Bladetrail skill: Can no longer be fired at enemies behind the player.
  • Frenzy skill: The duration of quickness and its debuffs are now 5 seconds and 6.25 seconds when the player is affected by the Sure-Footed trait.

Racial Skills

  • Charr: The Charrzooka elite skill no longer consumes ammunition when the player uses healing and utility skills.
  • Norn: Players in raven form are no longer prevented from using skills after using Wind Blast.

Structured Player vs. Player

  • Disconnecting from the game removes you from your roster before a match has started.
  • Rosters that lose their submit status opens the roster UI.
  • Scoreboard refreshes when players join, leave, or change teams.
  • Disconnecting gives kill credit to opponents.
  • Daily and monthly laurels can be obtained through either PvP or PvE achievements. You cannot earn additional laurels from doing both, players can simply chose to do one or the other. They will still receive all other normal daily/monthly rewards should they chose to do both PvE and PvP achievements.
  • Party members now show on the map while in the Heart of the Mists.
  • Spirit Watch:
    • Personal points awarded from scoring the orb have been increased from 10 to 15.
    • Updated the voiced line that plays whenever the orb resets.
    • Commune no longer interrupts itself if you interacted multiple times in a row.
  • Temple of the Silent Storm:
    • Updated the voiced lines that play whenever a meditation appears.
    • Commune no longer interrupts itself if you interacted multiple times in a row.
  • Raid on the Capricorn:
    • Updated the scoreboard to include a statistic for cannon hits.
    • Fixed the cannon to reduce camera issues that could occur while a player is operating it.
  • Heart of the Mists: Disabled the Wall of Champions.

World vs. World

  • Updated World vs. World UI screen to include a new ranking system and score breakdowns by map.
  • Updated Outmanned bonus to increase World XP, receive no armor damage on death, and increase experience.
  • Fixed areas where terrain could be exploited to gain access to World vs. World objectives by unintended means.
  • Aldon’s Ledge siege upgrade now successfully completes.
  • Ballista bonus damage to siege no longer has the chance to apply to players.
  • Armor and weapon vendors
    • Updated their positions slightly.
    • Updated the items and their costs for some merchants.
  • Sigil of Leeching no longer affects gates.
  • Catapult damage no longer affects rams through gates.

BLACK LION TRADING COMPANY GEM STORE

New Items and Promotions

  • Until April 1, 2013, it is free to transfer to all Medium population worlds! Players are still restricted to one world transfer per week, so choose wisely.
  • Added the Name Change Contract to the Gem Store. Each Name Change Contract can change one character’s name once. Place the Name Change Contract in the inventory of the character whose name you want to change and then double-click to activate it. Name Change Contracts are available in the Service category of the Gem Store for 800 gems each.
  • Added the Communal Boost Bonfire to the Gem Store. Place the Communal Boost Bonfire in the world and choose a boost to experience, karma, or magic find. Once the fire is fully stoked, anyone can interact with the bonfire to receive the chosen boost. You can increase the speed at which the fire is stoked by throwing more firewood onto it. Firewood spawns automatically when the boost type is selected. The Communal Boost Bonfire is available in the Boost category of the Gem Store for 300 gems each or 5 for 1200 gems.
  • Added Fused weapon skins to the Black Lion Chest. Each Black Lion Chest has a rare chance to give a Fused weapon claim ticket. Take this ticket to Evon Gnashblade in Lion’s Arch or to the Vigil Weapons Specialist at the refugee camps in Hoelbrak and the Black Citadel. Trade the ticket for one of 16 new weapon skins inspired by the fiery alliance between the dredge and Flame Legion. All Fused weapon skins are account-bound. You can preview the weapons at the Vigil Weapon Specialists even if you do not have a ticket. Open a Black Lion Chest with a Black Lion Key, available in the Consumable category of the Gem Store for 125 gems each or 5 for 450 gems.
    • Fused Axe
    • Fused Dagger
    • Fused Focus
    • Fused Greatsword
    • Fused Hammer
    • Fused Longbow
    • Fused Mace
    • Fused Pistol
    • Fused Rifle
    • Fused Scepter
    • Fused Shield
    • Fused Short Bow
    • Fused Staff
    • Fused Sword
    • Fused Torch
    • Fused Warhorn

Improvements

  • Replaced the Hot and Featured item sections on the front page of the Gem Store with a single item carousel that shows all featured items. To scroll the carousel right or left, click the arrows on either side. To select a specific page, click its gray dot at the bottom of the carousel.
  • The banner carousel on the front page of the Gem Store now has page indicators at the bottom of the banners. To select a specific banner, click its gray dot at the bottom.
  • Selecting an item from the featured item carousel or the banner carousel will take you to that item’s category, automatically scroll down to that item, and highlight it.
  • In item preview, a red exclamation point now appears on an item that your character cannot equip.
  • Costume Brawl now stays on players up to 5 minutes when they exit a transformation to allow them to switch transformations while brawling.
  • Renamed the following items for clarity:
    • “Black Lion Key” is now “Black Lion Chest Key”
    • “Evon Gnashblade’s Box of Fun” is now “Box of Fun”
    • “Black Lion Merchant Express” is now “Merchant Express”
    • “Personal Black Lion Merchant Express” is now “Personal Merchant Express”
    • “Black Lion Trader Express” is now “Trading Post Express”
    • “Personal Black Lion Trader Express” is now “Personal Trader Express”
    • “Fine Transmutation Stone” is now “Transmutation Crystal”
    • “Basic Transmutation Stone” is now “Transmutation Stone”
    • “Permanent Trading Post Pick Up Contract” is now “Permanent Trading Post Express Contract”
    • “Plush Charr Backpack Cover” container is now “Plush Charr Backpack Set”
    • “Tiger Charr Backpack Cover” container is now “Tiger Charr Backpack Set”
    • “Plush Quaggan Backpack Cover” container is now “Plush Quaggan Backpack Set”
    • “Pink Quaggan Backpack Cover” container is now “Pink Quaggan Backpack Set”

Bug Fixes

  • Fixed some display and clipping issues with shields and back items in item preview.
  • Traits are no longer active during Costume Brawl.
  • While players are in Costume Brawl, the right-side skills are now replaced by a time-out brawl skill so players can always exit Costume Brawl.
  • The autocomplete drop-down no longer gets stuck on the Trading Post search bar.

GUILD WARS 2 USER AGREEMENT

The Guild Wars 2 User Agreement has been updated. As of March 26, 2013, each player is required to accept the amended agreement upon logging in to the game.

The amended content is as follows:

  • Changed “NCsoft” to “NCSOFT” throughout.
  • Added content to indicate whether the specific agreement applies to an EU or Non-EU player.
  • Added link to the second regional User Agreement.
  • Added definition of Guild Wars 2 Account Display Names in Section 1c.
  • Added references to Guild Wars 2 Account Display Names where relevant.

(edited by AidanTaylor.3872)

SEA WvW Guild Looking For New Server

in WvW

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

Next

For the next week, all the medium population servers will be free to transfer to. Might be worth giving one of them a look!

Marching Orders

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

Next

It will show you the shortest path to the story step start, but it doesn’t know which gates you have access to. Zoom out on your map and you can see where the actual story start is located. (The portal marker is just directing you to the next zone.)

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

First, for any support issue, please always use the Search Engine, because we often have dozens of dozens of threads asking the same thing, and it’s just more efficient for you to get your answer right away!

Here are FAQs about changing names of various kinds:

I want to change my email address/log-in name:

  • Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I want to change my character name

  • Purchase a character name change in the Gem Store.

I want to change my display name

  • This is not a service that is available, either through a purchase or through Support. Unless there is a specific privacy issues — that is, you used your real name or your email address for you in-game and forum display name — the name is permanent. If you fall into the small number of people who did use your real name or email address, contact Support for assistance. Please do not write Support asking for exceptions, for they will not be made.

More about Display Name Changes

There are very good reasons why we do not offer the changes as a service at this time. It’s important in any game — and especially in an MMO with the high number and visibility of player interactions — to create a “personal history” for an account. I don’t mean your in-game “personal story” but a history of your account as viewed in the game.

If we allow changes of display names, a person who has been harassing another player will be hidden from that victim’s sight. A person who has built up a reputation for cheating, or botting, or doing other breaches of the UA, becomes invisible to those players who were aware of the issue and were awaiting action on the matter. Several other factors of “individual accountability” can be negated by simply hiding behind a new display name.

I take on board things like typos in making a name. But assessing the difference between a change and a correction can be difficult, and at this time, we’re holding firm on the “no changes” policy. There are two reasonable exceptions:

  • An offensive name will be changed — once — and it will be changed by a GM using an anagram system, so the user does not get the privilege of choosing the second name.
  • A display name will be changed to prevent the disclosure of personal information. For instance, the display name is the player’s real name or even email address. We have improved the account creation process to make it clear how display names function, and we even have expanded the User Agreement to accomplish the same objective. If players know that your display name is actually displayed in the game and on the forums, they’ll be less likely to use a name that poses a security risk. If they know that using an offensive name results in a randomly chosen name, they’ll be less likely — one hopes — to choose an unacceptable name.

Some of the same arguments about display name changes also applied to character names, but as you know, we made that option available when the feature could be properly developed. At some point we may make a feature available that allows a player to change his/her display name, but if we do, I am confident it will take into consideration all the risks of those changes, and address them effectively.

In the meantime, and with all due respect, we will decline to change display names unless they involve one of the two exceptions cited above.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Cutscenes like from personal story?

in Living World

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

Next

You’ll find out soon.

Set up email authentication ?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

You can go to ‘My Account’ at the top of this page, and set up email validation there.

Yes. If you need help, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Stranger knows my email+password

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If Lafiel’s suggestion doesn’t work, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BEST GAME TEAM EVER

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m glad things worked out well for you, Somnium Luna. Thank you for sharing this.

(And I like your name! )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Name Suspensions A Bit Ridiculous?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, so I talked about this with the team and in the current day, “fruitcake” just carries a bit too much baggage to be used for a name.

I remember the day when you could say “Nutty as a fruitcake” and everyone would know you meant the person was just a bit bizarre. Like, “My aunt is nuttier than a fruit, she saves pancakes in the attic.” However, today, “fruitcake” just isn’t a good name to use.

I’m sorry that you’re upset, and we did talk about this extensively, but renaming is the way to go. Checking the ticket, it appears you were given access to a free rename for each character that was flagged, and the suspension was lifted. I do believe that your use was not intended in an offensive way, and hope you’ll understand that we’re aiming for a solid common ground with the Naming Policy.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can I pay for a friend's server transfer?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I like the ideas that players have suggested: A gem card is a very nice gift. Alternately, you can purchase gems, convert to gold, and transfer to your friend.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Last effort to recover a changed name.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

The word is offensive. I’m sorry that you disagree, or cite common use. However, , but the word and it’s definition are not appropriate for our game.

Want a neutral definition? Dictionary.com states that it is Yiddish in origin, refers to a body part not generally named in common conversation, and actually uses the word “vulgar” in its definition.

We will not reinstate the name.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Town Clothes Headgear not Visibile [Merged]

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Thanks for waiting, everyone! We have a potential fix for this issue in the March update.

ArenaNet Community Team
Live Response Embed

Hacked?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. I do not know where you purchased your account, but provide that information in your ticket.

For tips on what other information you should provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mesmer Illusionary Leap Bug Report

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

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We have a potential fix for the bug with Illusionary Leap in the March update.

As for the third point brought up by the OP, some of you have surmised that this is a pathing issue with NPCs, and you’re correct; unfortunately, this is a limitation of our system and one that we do not have plans to change at this time.

Since this is part of the game’s design, the bug forum is not the appropriate place to discuss it. If you have further suggestions or comments on this skill, feel free to continue this discussion in the Mesmer profession forum or the Suggestions forum. If this issue is not fixed with the next build, please create a new thread to report the issue.

Thank you for your understanding! This thread will now be closed.

ArenaNet Community Team
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Transferring from a New Account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Trade restrictions were added as part of a program to reduce cheating and RMT transactions, which in turn reduces in-game advertising spam, account thefts, and gold sales.

These restrictions prevent someone from transferring gold in an account that exceeds what the account holder has earned. So if your wife earns 10 gold, she will be able to transfer 10 gold to you. After a brief period of time, the restrictions will lift and she will be able to transfer the entire amount back to you.

We do not life the restrictions upon request, because every RMT in the world will be requesting that action in order to use newly-created accounts (created with fraudulent credit cards) to deliver gold to their customers.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Hacked, now what?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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There’s a set of FAQs about Account Restoration that may help you. Here’s a thread that points to each of them: https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Transfer mistake?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Achievemvent Reset, not password Reset

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Sent an email to customer support asking if I could get my achievements reset, this is what I wrote,

Hi, I don’t know if your the right people to ask but I was wondering if you could help me. I bought Guild Wars 2 and had a quick go, but have been away with work. Without my knowledge my nephew had been playing on my account while I was away and he has unlocked a lot of the achievements and also I’m not getting the hint pop ups which I could really do with.

I was so looking forward to this game and I feel that part of the fun has gone without the achievements to unlock. I was just wondering if there was anyway to reset my account so it would be as if the game had never been played. There are no purchases or anything so I would not be loosing anything. This might seem trivial but to me I feel like I am missing out on the full experience.

If you can help me it would be greatly appreciated

Thanks in advance for you help.

This was the response I recieved,

Thank you for contacting NCsoft Account Support.

I have reset the Guild Wars 2 account password and an automatically generated email containing a link has been sent to your email address. After clicking the link in the email, you will be directed to the Guild Wars 2 Account Management page to enter your Guild Wars 2 account name and set your new password.

Please let me know if you need anything else.

If they can’t help with resetting my achievements that’s fine, but they should at least read the email properly, I have spent the last 2 hours trying to think of a password that it would except, in the end I have just had use random letters and numbers, that I will never remember.

Just please READ emails not just send a generic response.

The team is made up of human beings, and occasionally we all make errors. I cannot look into this issue because you did not provide your 12-digit incident or ticket number. But I don’t need to get involved, really. If you still need help or still have a question, please update your ticket to explain that you have an additional question that was not answered in a previous response.

As a short answer, though, Support is not able to reset achievements.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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There are some known issues that may have played a part with what is happening today (Monday, March 25). Here’s the official statement about this:

One of our payment system providers is experiencing intermittent outages that may prevent some purchases from completing successfully. If you currently are attempting to make a purchase and are having difficulties, you may wish to try an alternate payment method such as PayPal to complete your purchase. If you continue to experience issues, please do not attempt your purchase repeatedly but await our “all clear” and try again at that time. We apologize for this inconvenience and will update you as soon as the issue is resolved.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet