The final boss event is at the end of a 4 event chain, so when you say “it hasn’t started” it might simply mean that one of the earlier events hasn’t been completed yet. Camping at the final boss location and waiting for the event to start won’t do anything unless other players are running the other events.
There have been a number of issues with legendaries, so in the interest of making sure everyone is on the same page, here are the recent and current issues I’m aware of:
—FIXED— Transmuting a legendary prior to equipping it will not award the legendary achievement
—Active— Legendary weapon precursors cannot be used to create their legendary weapon if they’ve been transmuted
—Active— Precursors Twilight and Sunrise do not provide the Legendary Treasures account medal.
We are continuing to work on these. Thank you for your patience!
The tool tip for the second tier of the Cannon Mastery and Ballista Mastery abilities shows the wrong percent increase. The tool tip for both of these should say that it increases damage by 25%
We have a few hundred people working here now and most of them play the game regularly. Every class is somebody’s main
Also, please don’t infer Mesmer changes from the fact that it’s my current main. I’m just a programmer – design stuff like that is somebody else’s responsibility.
As far as I know we’ve never officially announced a map cap number. I could be wrong, of course (happens all the time!), but I believe our policy has always been to not release those numbers.
Hi, everyone. The team has been following the spirited discussion about Rox (and Braham). I just wanted to pop in with a note from our Lead Character Artist so he can provide some background information and clarity about the art direction for Rox.
Aaron Coberly, Lead Character Artist
Hey everyone, this is Aaron Coberly, the Lead Character Artist here on Guild Wars 2. I can see that there are a lot of strong feelings about the design decisions for Rox so I wanted to come on and set the record straight. The goal with Rox was to expand the charr’s visual options. She is a young charr so we thought it would be a good opportunity to introduce the cute kitty cat end of the spectrum. This isn’t a change of direction but an expansion of the race. Our goal is to add more variety to all of the races over time and we saw this as a good opportunity to do this with the female charr. The charr are a feline race, which gives us a lot of options—from the grizzled matronly lioness to the strong puma and even the cute house cat. We don’t want to limit our options to just one section of the feline genus. Our designs are inspired by all the feline variety that exists in nature.
Further on down the road, it does mean that if we introduce new faces into character creation, they will include a broader range. Does that mean that this particular face will be in there? No, because she is a main character, but there could be a cute kitty cat style face.
Hope that information helps you all understand the thinking behind Rox’s appearance.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
Just got this for the first time last night. I upgraded my system and updated some firmwares but it seemed fine before did any of that. I tried almost everything I can think of to fix it. Lowered the volume, selected different audio sources, changed video drivers, rebooted and reloaded the game countless times.
Was this before or after the update? We tried another potential fix for this issue with the update, so the timing makes a difference.
Surveying forums leads to massive biases including Sample Bias and Response Bias. In this case there are at least 3 other biases not being accounted for off the top of my head.
1. We don’t release this number but this answer can be derived from the answer to your second question. i.e. total players = map cap * 4
2. There is a per-map player limit but we don’t release this number either, though it’s possible to infer from observation. This is especially true now that culling is gone.
3. The per-map player limit is also per-team. Each team has an independent limit and players from one team cannot ever prevent players from the other teams from entering a map.
I’m sure that’s more cryptic than you’d like but that’s the information I can release.
That clause also covers them charging for an expansion later on if they go that route.
Expansions generally do have a cost. Added content or features generally do not. We charged for Factions, Nightfall, and Eye of the North. Nothing new there. I don’t know that the clause is specifically addressing expansion, but I do know it’s been around forever… and causes someone to get concerned every time we update the UA, even though we don’t add or change that section.
Can you give me your support ticket numbers? I’d like to review these to see what’s going on. I’m surprise that someone has waited two days, and I’d like to see if we can do better with that turn-around time.
You may transfer after the one-week transfer restriction has expired. I do not know if the transfer will be free of a gem cost or not. That depends on when you are eligible to make the transfer and whether the free transfer option is still available.
This is a specific case, and cannot be resolved via forums. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. If the account was hacked, and if we are able to establish the details of that incident, you may be eligible for an account restoration, as outlined in our FAQ.
For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Heimdall, thank you for voicing your concerns with sound effects. While the Mesmer skill, Spatial Surge, still needs to be adjusted to be more enjoyable, other issues that you’ve brought up have been addressed in recent patches.
Specifically, sylvari females making high pitched noise when getting struck should no longer be happening—this was a corrupted sound file that has since been repaired.
Also, several Necromancer skills, including Staff skills, have had their sounds adjusted.
Hopefully you’ll no longer have to avoid playing the characters that you’d otherwise have enjoyed playing!
If you have purchased before, then I know you’re aware of the process. I do wonder, though, if you might need to click the PayPal icon to let the system know you want to select that payment method.
Speaking of PayPal, there’s a known display issue where an incorrect price shows on the website, but is corrected once one gets to the PayPal site. Of course, that’s the problem for you — you’re not getting there.
If you continue to have this issue, even after selecting the icon, I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
The sounds for this weapon were increased on a global level with the latest patch, but a client-side only change, such as a slider which only affects this weapon or weapons like it (there are scant few), is a much, much larger change that will require a lot of work.
However, it may yet be addressed in a future update.
Also, as this has been an ongoing issue, I figured I should mention that Necromancer skill sounds were adjusted with the latest patch, and hopefully they are much more enjoyable to listen to overall.
The most important thing to remember with crash reports is to fill in the reporting box with information on what you were doing and submit it, as these reports go directly to our programmers to investigate.
Hi Nitsujin I took a look at the reports you’ve provided and nothing in particular stands out to me. It wouldn’t hurt to perform an Msconfig to rule out any background applications, however, the crashlog you provided still shows your old system specs which is kind of odd.
I would highly recommend creating a Technical Support ticket so that we can better assist you one on one and get some more in depth info in regards to your hardware just to make sure everything checks out okay. The sticky below should detail contacting support:
Hi Lol Lol Lol Guy – A re-install wouldn’t be a bad idea, though I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:
Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”
There’s a couple reasons we tend not to put certain things like exploits into patch notes. I’ll go into them a bit
1. We don’t want to highlight a spot where an exploit existed, since people who would have never found the spot then go and try to find a way around our fix, or can glean something from it that inspires them to try similar things elsewhere.
2. In terms of localization of patch note text into different languages, editing, and writing the patch note up, it costs money and time for multiple people. Dedicating resources to explain we closed a particular exploit just isn’t worth the time/resources for every single one, so we’re okay with cutting it from the notes, especially if we have a lot of patch notes that are much more valuable to disseminate out, like Engineer changes and other such things.
We just decided not to put time and energy into a patch note for this particular exploit. Hope that clears things up a bit.
Personally, I don’t consider closing an exploit a “nerf”. I consider it closing a bug that led to player abuse.
Hi Terror Of Death – Players are allowed the use of proxy services to improve their connection, however, please understand that these are not supported by NCSOFT or ArenaNet and so use of them is at your own discretion.
I believe most proxy services will offer a free trial so that you can test them out and see which works best for you but we’re unable to offer any specific recommendations.
Hi Zardios – This particular issue may require more in depth troubleshooting. And so I’d highly recommend creating a Technical Support ticket so that we can collect some diagnostic information from you and better assist you one on one. The sticky thread below should give you some more info in regards to contacting support: https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957
Hey there Goldhuman – The error logs look a little inconclusive. Unfortunately they don’t always tell us specifically what the issue at hand is. I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:
Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”
So I have spent the better part of an hour trying to log on. I would click log on in the game client and wait for the email but it would never send. So I came to the website here looking for answers or solutions. Try to log on to the website and it wants me to do the same thing. Obviously this is an issue as it isn’t giving me the email to authenticate anyways. After about 5 more tries i finally get an email. Was there server issues or something else wrong here?
Also while I was searching for a solution I found a place on the website that stated I could recover info if I was unable to use the authentication. But it requires my serial number. I bought the game online and apparently have lost the serial number. Is it possible to recover the number in case future issues arise?
I do not think we can give you the serial code, although you can ask Support about that. If you continue to have issues, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they can help you out.
For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
The section you mention has been in the UA since Guild Wars was released in 2005. In my opinion, you are not eligible for a refund for an unchanged UA.
There are some known issues of sounds being unusually quieter than others with surround sound being the culprit, and they have always proven solvable via changing the configuration on the end-user side. However, I do not have a guide for troubleshooting the particular problems people are having.
If a surround sound system is suspected to be the culprit, I suggest temporarily substituting your surround sound for a stereo system (either two-speakers, or a pair of headphones) and, after properly setting that, checking the game sounds to find out of the mix is any better. If so, then your surround sound setup might not be mixing the surround sound channels properly and could need some adjusting.
You were not blocked for the Torry Name. You were blocked for an overtly offensive name (crude sexual terms) in late January. And that was the warning you ask for now. You then chose several character names that are offensive.
If someone has a question about Jigga, it was pointed out to me that it’s an abbreviation for an extremely racist term and is not at all acceptable in our game.
Your characters must be renamed. Your display name will be changed. And you will serve the suspension because you have chosen four offensive names. You were not suspended because someone reported you. You were suspended because you chose offensive names.
So bank upgrades will transfer even without characters along with gems that are still on the account?
No, the upgrades do not transfer from server to server.
Correct.
And while I understand it’s your opinion, CaptaiSpiff, you should be aware that some companies charge $50 for a server transfer. I guess this matter crosses the spectrum when you consider the big picture and all games.
We aren’t aware of any known bug regarding the symptoms you’ve described. Will you please submit a Customer Support ticket with your system information so that we can help you out and track down a fix for this issue.
We understand your concerns on this issue as it significantly impacts gameplay and are working on it now. Thank you for your patience as we fix this issue!
On another note, while we appreciate the reports on this issue, repeatedly bumping threads and holding off-topic discussions in the bug forum are not allowed. Keeping a thread on the front page doesn’t mean it’s going to be fixed any faster than an issue that’s seen once and then documented; you can read more on how we triage issues in the Introduction to the Live Response Team thread.
As this thread has gone off-topic, it will now be closed.
I suggest that if you are certain you are typing correct, you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.
Without a 12-digit number, and particularly because you are not the account holder, I do not have enough information to allow me to review this situation. If you want to get that ticket number, I can take a look.
If this issue is still occurring for you, please submit a Customer Support ticket. We sometimes see rare issues such as this when a new patch is deployed, however they usually work themselves out within an hour or two.
Something you can try is clearing your GW2 cache from your temp files.
Try typing temp in your OS folder window, or in the Start Menu search field.
Then delete any GW2 cache folders.
If this doesn’t help, submit a Customer Support ticket and we’ll do everything we can to help you.
Please keep in mind that world populations change frequently. As people move to a medium-population world, it may become a high-population world, at which time the free transfer offer is no longer valid.
To take advantage of the free world transfer offer, please review in the game for a current medium-population world, and select your choice from that list.
Also please note that there is a restriction of one world transfer in a seven-day period.
Update: We apologize that our Free World Transfer FAQ was a bit confusing. It listed certain worlds that were at medium population at the time of publication. We will be amending the FAQ to remove a world list, since populations are too fluid to accurately provide such information on the website.
Black Lion Keys were on sale all day on Saturday, March 23rd for 100 gems each, or 5 for 360 gems. It’s unfortunate that you missed it, and I do hope that you’ll still keep your eye out for sales that might interest you in the future. In order to offer considerable discounts on sales such as this one, we must limit them, whether by time or quantity.
I do, however, want to thank you for playing the game and for taking the time to follow sales in the Gem Store.
Thanks for the cookies I hadn’t seen this thread before they arrived so it was quite a surprise. We weren’t sick, we were just a little busy working on fixing culling
Also, it’s pretty awesome that there were butterfly cookies. How did you know that my current main is a Mesmer?
Does that mean we can expect some Mesmer bugfixing love soon?
scnr
So, now you are claiming Habib has bugs?! Thanks again for this, we are always happy to hear from you guys.
Thanks for the cookies I hadn’t seen this thread before they arrived so it was quite a surprise. We weren’t sick, we were just a little busy working on fixing culling
Also, it’s pretty awesome that there were butterfly cookies. How did you know that my current main is a Mesmer?
Hi there, Yalora. Thanks for taking the time to give us some feedback about your experience with the Greatsaw. We’re aware that you experience the sounds of your Greatsaw far quieter than anyone else who has made contact about this issue, and that still needs a bit of troubleshooting. It will be looked into for a future release.
However, the sounds of this weapons will not be increased any further on a global level, as it is now quite audible under any normal circumstances.
I am so very sorry that you received unwanted emails from us. I understand how irritating that can be! This is a situation that we need to — indeed must — address for you and for others who do not choose to receive email from our company.
Please know that I am pursuing this today, and I hope we will have a remedy for this situation as soon as possible. In the meantime, I will see if we can manually remove you from the email list if your email address is the same as the one associated with your GW2 account.
Thank you for your understanding and again, our apologies for the inconvenience!
There are two armor vendors, one has the level 80 sets and the other has all the lower level sets. You are looking for the Armor Master [Armorsmith] NPC for the level 80 set.
Once you complete the Rox — The Hatchery achievement, you can return and the war council will no longer be in session unless you talk to the recap NPC.
Unfortunately, it doesn’t look like everyone is having this problem, so it may be something caused by graphics settings or hardware. If you are having this problem, please provide a screenshot of your graphics settings and a DxDiag report so that we can try and find out what the common cause might be.
