Guild Wars 2

If you sent a ticket, I think you’ll be helped really quickly. Provide your 12-digit ticket/incident number here if you want me to take a look at it.

I really believe the team will make this happen for you and your friend, WalkingMyles. You wrote them early in the morning (US time) and they’re turning around tickets very promptly these days. If you want to provide your 12-digit ticket/incident number I’ll take a peek.

Hi everyone,

Thanks for all your contributions in this thread. However, we’ll now close it as the Guild Wars 2 forums are not the right place to discuss such topics.

Thank you for your understanding.

Hi everyone,

While we appreciate that you took the time to give us your feedback, threads that are created for the sake of complaining are not allowed on this forum as they do not invite to a constructive discussion. As such, this thread is now closed.

Thank you for your understanding.

https://forum-en.gw2archive.eu/forum/support/bugs/System-Date-Affects-Daily-Achievements-Merged/1484512

https://forum-en.gw2archive.eu/forum/support/bugs/System-Date-Affects-Daily-Achievements-Merged/1484512

I’m afraid I don’t quite understand the issue you’ve run into. She’s not rezzable after being killed by the spiders, and it wouldn’t block the story step that I can see. What’s your current objective?

This post gives a good summary of how we prioritize bugs:

https://forum-en.gw2archive.eu/forum/support/bugs/Introduction-to-the-Bug-Fixing-Process-and-the-Live-Response-Team/first#post983367

Short answer, an exploit that puts the game’s economy at risk, or a crash bug, does take a higher priority. Also, the BLTC uses a totally different system for setting what’s for sale/prices, etc. so it’s not really a fair comparison to in-game merchants.

As I said earlier, disable usage of the kit was the best thing we can do that wouldn’t involve a content change. Currently, content updates are on a monthly basis, to give our QA team time to go over any changes. Obviously, we do make mistakes like this bug, but we’re hoping that with the slower update schedule we can consistently put out much better updates. Your patience is appreciated, and I’m sorry for the wait.

Soryuju.8164:

It sounds like they had big plans for November-January, but the reality is that those months had very little to offer for PvP, with Temple and the new Paid system being the only really notable changes (invisible matchmaking to a lesser extent). They’ve said numerous times that making new maps is relatively easy, meaning that Silent Storm/Spirit Watch can’t have sucked up that much of their development time. So where did all of their plans go? What exactly interfered with their schedule when visible changes have been so rare?

Custom Arenas were taking longer than our original estimation, so we temporarily postponed the feature to get the Ratings & Matchmaking system in. While I won’t say how close the Custom Arena feature is to release. I will say that we are back to working on it, as well as Spectator Mode – as hinted at by Colin’s “Guild Wars 2 in the Months Ahead” January announcement.

Hi everyone, since the answer has been given here, we’ll now close this thread.

Thank you for your contributions.

Hi Kaniro and thanks for creating this thread.

I’ve put it in sticky for more visibility so that everyone can add his part of knowledge inside.

Thanks again!

Hi everyone,

As this thread is not updated anymore, we’ll now close it and ask you to post on this one in order to gather all the bugs that you might encounter when playing a warrior.

Thanks.

To repeat what I said in the other thread:

I do think the duration on Howler’s poison can be reduced a bit—it pulses up to 5x for 5s of duration each pulse (so it can apply 25s of poison total) but the 5 pulses appear to take place VERY quickly, making it next to impossible to avoid the whole hit. That being said, I’ve managed to beat this with a L10 thief, elementalist, and engineer, so I don’t think it’s “impossible.” To be fair, I’ve obviously played this game a lot, but I really don’t use any crazy dev tricks or cheats when I test for difficulty. I found Elixer B to be quite helpful for taking Howler down, since it boosts your damage and hurts her every time she hits you.

Think of it this way. The government can print as much money as they want, that doesn’t mean your bank account has access to that money. The currency exchange does not have access to gem creation. It has a limited stock that players add and subtract from.

I know there have been some concerns about Guild Bounties being in the Art of War line. Our goal with this system is to give guilds activities and long-term progression that they can accomplish by working together as a guild. These missions are meant to be difficult and challenging to not only unlock, but to accomplish.

We would also like to make every guild upgrade line valuable to every guild. Currently, Art of War is very focused on PvP and WvW, but our plan is to continue to add more guild upgrades in the Art of War line to accomplish this. These Guild Missions are the first step. Along with this system, we also added a number of new guild upgrades that guilds can earn.

In the end, our goal for all of this content is to give guilds new goals and challenges to accomplished once they have researched deeply into each line, as well as require guilds to have researched multiple lines to unlock some upgrades. We expect guild members to have to work together as a guild to earn the influence needed to unlock these new missions, as well as overcome the challenge of the missions themselves.

In the future, we plan to continue to add more guild upgrades, as well as continue to add challenging guild missions, as we don’t want guilds to run out of goals and accomplishments they can achieve.

~Izzy @-’—-

ReginaBuenaobra.6953:

My boss made me film and coordinate the video production.

Yes, yes i did. Now back to work!

As a quick aside. Gems in the currency exchange are finite. You may buy gems with real money to your hearts content, but if you don’t put any of them gems into the currency exchange the currency exchange’s stock of gems never changes.

My boss made me film and coordinate the video production.

Snowy.9580:

It clear that some have way to many breaks or free time, I do hope their bosses see these vids and start handing out the real fun!

Our boss was actually in the video.

There is this wonderful thing called team morale, having fun is good for it.

Conncept, bluewanders: Do you two think you can continue this discussion without open or thinly veiled personal insults? I would hate if the moderators would have to hand out warnings, as overall this is an interesting discussion.

Thank you.

Fernling.1729:

Evan Lesh.3295:

There are a lot of really cool things we could do with the combat log that would benefit the entire game. This could include making sure all combat events show up, color coding, and even skill links. This polish could be rolled into the death breakdown as well.

Everything is a “could”, when are you guys actually going to implement some of the things into the game? Everything is talk when it comes to Guild Wars 2…

It’s a ‘could’ because it’s not scheduled. I cannot give you any sort of time frame.

I’m just gonna lock this thread down hope you enjoy our changes in the next patch!

So I found out that this is a “display bug” and I’m told you should be able to purchase and although it’s showing the wrong price, you should be charged for the sale price.

If you find that you’re not charged the sale price, please do let us know and we’ll get that sorted out.

This is definitely on the to-be-fixed list!

Its very group comp dependent. I’ve been with tanky groups who take a while but never go down or have a problem getting back up, and I’ve done it with glass cannon groups who go down frequently but burn him faster.

I think the better metric would be how efficient a group is, but I don’t mind any time for the most part as long as the group play is solid throughout the entire experience.

I think you’ll hear back really soon. Restorations are one of the more time-consuming issues, because they involve a lot of research to verify the right restore point and of course to verify the compromise and mete justice on the hackers. I believe you might find this is all wrapped up by tomorrow, if not today.

Thanks for that. Just FYI: queues are very low right now, meaning I think you’ll get a response quite soon.

Hey there. I relayed this thread and the older one about disappearing nicknames, and we’ll hope to get an update on those mysteries soon.

I sent out an email immediately upon seeing this, and we’re working on the issue.

Thanks for your kind instincts in buying the game for a friend. I hope we’ll have this addressed very soon!

Can anyone provide more information on what you were doing prior to the dungeon getting into this state? We haven’t been able to repro this issue naturally and would be interested if there’s a way you can consistently trigger this.

Thanks!

Thank you for the additional information! I don’t have any other updates now, but we’ll be looking into what’s causing this.

Thank you for the detailed report! We’ll check it out!

dreztina.4820:

Thanks for the response. I’m glad you guys are already thinking about ways to improve it. One thing though, if possible, I’d really like to see some short term improvements to bring it up to functional rather than waiting a really long time to roll out a fully polished version.

That might be possible, but it is a decision that has to be made after we know what should change. While it’s nowhere near the top of the PvP team’s list, it is on our radar since it arguably affects PvP players the most. I do not know if other teams have plans to improve the combat log.

Just forwarded an email about this. And a kind programmer responded that this was identified and a fix was developed that should go live next week.

In the meantime, one remedy that really does work for some people is to log completely out of the game, at which time a fresh log-in seems to kick-start the store, too. But again, a better fix is coming in a matter of days!

Can you get that 12-digit support number? I’ll review the ticket and ask for a response today, if it’s possible for the team to do that.

Sky.7610:

Gaile Gray.6028:

I do not believe that the items or gold will reappear. But… can you let me know? I’m certainly interested if things don’t work as I believe they do.

Sure, i will let you know the result once the agent restored my account. But i do hope your wrong tho.

Of course you do. Rascal.

I do not believe that the items or gold will reappear. But… can you let me know? I’m certainly interested if things don’t work as I believe they do.

Steppingwolf.3041:

Thanks again Gaile. I’ll make sure their computer is clean too. And I switched his account to one of my emails so I can monitor it more closely for unauthorized log-ins.

Dad says thanks too! Here’s a picture of us in Lion’s Arch:

Yaay! Thanks for the post, glad to be a small part of a family reunion.

wearestarrdust.8234:

Card Approval Failed using multipule cards. Put in ticket but I’m not holding my breath for a quick reply – thought this might work better. I am unsure how to find the number associated with the ticket – sorry. I definitly have enough money on both cards I tried, and I have not spent very much this month so it should not be blocked for that reason. Have been unable to make a purchase for over 24 hours now. Hoping it will be resolved tomorrow but I have heard these issues can go on for weeks! I really hope this is not the case.

It’s a 12-digit number, often called an “Incident Number” that beings with 13. It should be on one of the colored bars in the ticket response. With that info I can review and see what’s happening with the ticket.

Thanks!

ArtemisEntreri.4138:

Card approval failed. Ongoing issues since game was released. Appreciate a permanent solution to this so I can invest in your company.

#130221-000492

Thank you for your desire to support the game. As one of our team members told you, you’ll need to contact your CC carrier (bank, other institution) and once they clear this, you should be able to make your purchase. We have cleared you as much as possible on our end, but the bank owns the final function.

I just checked with the team, and this is the first time we’ve heard of this happening. I note that you wrote this ticket quite recently. Could you give it a bit of time to right itself, and update, perhaps tomorrow, if the situation continues?

I apologize for using you as a “guinea pig” but this one is new to us, and we believe that it may simply correct itself in a few hours, or with a fresh log in.

Thanks.

The team will help you as soon as possible. I’m sorry that you’re going through this, and glad you’ve updated your password.

The Authenticator, by the way, will only ask you for authorization if there’s an attempted log-in from a different location. Once your home is added to the “white list” then you won’t be asked to authenticate again.

I think it might be good for you to contact Support just to figure this out. Could be a Technical Support issue, but it may be somethign else. You can file a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

I see these sorts of situations in the Gem Store thread, stickied above. I’ve done a review of half a dozen tickets there, and all of them have gotten a very prompt answer. So I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

Since you submitted a ticket — which was the right thing to do — please allow the team time to review the issue and respond. Thanks.

Eosin.2078:

Thanks everyone for the kind words. And thanks Gaile for staying on top of this. I just called home and dad was cleaning his aquarium – you have to be super bored to do that chore! So does that mean he doesn’t have a problem with his computer or got hacked?

And Desova, I thought about botting false alarms too. I know that dad has a daily routine of collecting mats after he eats his breakfast and then he likes to craft after lunch. He was so excited that he just sold something on the TP for 4 gold that he crafted.

And just an FYI: despite linking this thread to our tickets, the GMs didn’t acknowledge that I’ll be signing into his account from another location. They just send the usual canned message, which I was already prepared for. So I really hope the log-ins don’t cause a second problem.

Response Via Email (GM Roland) 02/22/2013 03:51 PM
Hello,

Thank you for updating us on this issue. I understand your concern about your father’s account. I am still not able to discuss details about it with you, but I will request that the issue is reviewed again for accuracy.

Regards,
GM Roland
NCsoft Account Admin Team

Two of my associates were just discussing this and there is no evidence that the account was hacked from our perspective.

There are a lot of really cool things we could do with the combat log that would benefit the entire game. This could include making sure all combat events show up, color coding, and even skill links. This polish could be rolled into the death breakdown as well.

Have you checked around the map for any remaining creatures? It’s possible that part of the wave got stuck somewhere.

We’ve received reports of this issue before, but haven’t been able to repro it, so any additional information you can provide on this would be appreciated!

Annndddd… we identified a bug specific to this review. Apologies for that — it was good you got in touch, because while it was specific to this review, it’s good to know about the bug, anyway.

We’ll get this righted today, and he should get an update in the next few hours informing him of the account’s reinstatement.