Guild Wars 2

Red means you haven’t pushed the button, gray means you have pushed the button. If you push the button while it’s gray, it removes your vote.

EDIT: Ok, you guys. Thanks for the notes. I had forgotten that old cultural reference to the outrageousness of Gem (80’s, anyone?) and seriously thought someone was “outraged” about the blocking of the word Jewel. Thanks for the explanations.

Beast — “Jewel” should not be blocked. It is, and we’re sorry for the inconvenience. In many cases — like “Jewel” and “Kessex” — the issue has arisen due to faulty filter settings. I have a list of several names and words that need to be added to or adjusted within the filter. (Yep, “weed” is one.) But these changes must take place at specific times in the development/ build cycle, and I can’t get them in right now. (I know this because, ironically, I tried to get them in a few days ago.)

Words added to the filter are not necessarily “dirty words” or “curse words.” That’s another hyperbolic leap that isn’t at all contributing to this discussion. Sometimes, words are added to prevent offense to others, or offense directed to the user. And sometimes, they’re there by accident!

I will try my mightiest to get “jewel” removed from the list, as I am currently trying to get a few other harmless words removed, and as I have gotten a few removed in the past. I may create a thread in the future to ask for your input, but right now, I’d rather let everyone cool down and wait for a time when I think the conversation could be more constructive. (With apologies to those who are acting responsibly in this thread.)

Ursan.7846:

What if like, when you start a guild mission, it spawns the boss, and bystanders kill it before anyone guild-related can get there?

In this case, only guilds who currently have the mission to kill the boss will be able to initiate the event to do so. At that point any player can jump in and assist. If they earn participation, they’ll be presented with the event’s rewards. The guild members who participated in that event will receive an additional reward, which should be explain in an upcoming blog post (real soon).

Thanks for the detailed report! We’ll take a look at this and see what comes up.

Nice find! Detailed repro steps and screenshots like the ones you provided make it much easier for us to track down these world-outs. If you find any similar issues in the future, please post them in our Environment Art issues thread.

Thanks for the report! This thread will now be closed.

Thank you for the report; we’ll check it out!

They are scaled, and bystanders will be rewarded for helping (just like every event in the game).

Thank you for the report. Please note that we have an existing thread for any bugs/exploits you find in Orr, so please post in that thread if you have any additional details to add.

This thread will now be closed.

lisamee.2408:

I hope the guild missions will be available in the whole open world, and not just Southsun Cove! Because i didn’t think it was fun fighting the Veteran Karka. They are more annoying (so not fun) than dungeon boss’s.

They’re spread throughout the game. We did add a bunch to Southsun Cove, though. Lot’s of underused space.

Oh, FMPEvo, that did make me smile. I’d toss in favorite color, just for a Monty Python reference.

Raindash.2794:

I am playing Sylvari, and I’m getting sick whenever I see those conversation loading and those british accents and stiff dialogues. I usually press Skip to End and do the quest.
I don’t even know what the story is about and making choices is completly random for me.
Should I care? Did I fail and ruin everything?

The personal stories vary by playable race. If you’re not enjoying the one you’re currently playing you may want to roll a new character. Try asura or charr. You may find their tone more to your liking.

Seeing as how there are a few other front page threads concerning this path, I’m just going to close this one down to keep the conversations in threads that already exist.

inforariot.7310:

Ty for the prompt reply , I logged in a bunch of times and it seemed to fix itself . I didn’t stay on long enough for anyone to notice because it bothered me .

Off topic: Gaile , my eldest kid still goes on about the time you spoke to him in GW many years ago with the coloured text ..2006 ish?

I am glad the issue sorted itself out. It understand it can be a bit alarming to see that, until you know it’s just you seeing it.

And also a bit off topic: That’s sweet! Thanks for sharing that. I love my memories of those times, too! <3 to him and to you for sharing.

I understand some of you are concerned about security. I strongly believe that you need not have these concerns. I sent out an email to ask about this, but again, feel that you can be assured there is no view of secure information and absolutely no risk through this process.

It’s sort of like sausage. I don’t want to watch it being made, but I have confidence it’s made properly. More info if there is anything to share.

I think you’ll find the information in this thread of value. If you learn that someone else can see your email address, we’ll want to know. But testing and player reports so far have confirmed that this information is client-side only and cannot be seen by others.

Splaytooth — was your friend able to register? We’re having some log-in server issues right now, and if he had website issues first and then ran into the server issue, we sincerely apologize for that “double whammy.”

I am hoping that he was able to log in — could you let me know? (And if he’s still having issues, let me know the error code he’s getting?) Thanks!

Dulwitch.8976:

here’s my problem since I signed up when Hotmail was still well hotmail I moved my Guildwars 2 serial number and account info into a sub folder, once it changed to Outlook it automaticly wiped that folder so now I don’t have my game’s serial number. How can I prove I own this account if it get’s hacked with out this Valuable information. Is there any way to replace it with out paying for another Client ( and I can’t realy do that)

If you need assistance in the future and cannot provide your serial code, the Support Team still will be able to help you, using other information to verify your ownership of the account. Please don’t worry — we do not rely exclusively on the serial code as the be-all and end-all of account ownership verification.

Please review this thread for an answer to your concerns. Basically, the filter is not there to protect your right to swear, it is not a “License to Swear.” You need to observed the User Agreement and the Rules of Conduct to which you agreed when you joined the game.

Note: I understand that you may be confused about where to post this sort of issue. Please, in the future, post log-in issues in the Technical Support Forum, so that the team can see that you are having difficulties of this type and look to see if this is a bigger issue than one that simply affects your account. Please include the exact ERROR CODE that you receive when you try to log in (if you get an error code).

Thank you for understanding.

Now, to the point: We are having technical issues that are preventing people from logging in. They usually receive some variation of Error Code 42.XX when they try to access the game. The server team is aware of this issue and is working on it as I write. We’re apologize for this inconvenience and will get things settled as soon as possible.

If you are getting a completely different error, one related to your password, than I invite you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

edyn.6413:

An example of this would be the Snowflake fiasco back during the Holiday event. While I did not participate in this, if I had discovered this by accident while the market was in favor for it, I would have probably been banned as well not knowing that I wasn’t allowed to craft and salvage something in game for items or money.

I’m not psychic. I don’t know what is intended to be in the game and and what isn’t. I’m really trying not to be rude, but that’s the developer’s job. When I utilize everything presented to me in the game I have purchased, which has passed ANet’s QA/QC department and into the live environment, I find it disheartening that I feel like I have to question everything that I consider a clever tactic or a decent money-maker in fear of being banned for exploiting.

We’re very aware of the issue you are saying. It’s hard for us to define that a specific thing is an exploit until we know that it exists. And the moment we know that it exists, people have been abusing it. It puts us in the situation of deciding how to punish while we rapidly attempt to close off the exploit and keep it from being further exploited. My job in the equation is to close the exploit, but someone has to decide how to punish.
In the case of the snowflake exploit, we only banned people we knew did it to extreme degrees, and by extreme I mean multiple thousands. A threshold was decided on, and we acted based on hard evidence, not speculation. That’s generally how we handle every exploit we find – seal it up, figure out punishment thresholds (if any), and move forward from there.
The vast majority may only exploit things a few time as they figure it out, or accidentally exploit because they don’t know any better. Our goal is not to punish those people. But in the case of the snowflake fiasco, we had clear evidence of people exploiting it well over 15,000 (fifteen thousand) times before we managed to seal it up. Those are the people we go after – the ones who deliberately exploit with massive potential economic impact.
Some things sneak by us and our QA. We make so much content that there’s bound to be something that gets by. We try to handle it as best we can though, and I can personally vouch that nobody here has the attitude of “ban them all” – we want to make the smallest impact with our punishment while sending the most clear message that certain behavior is not tolerated.

When in doubt, post on the forums. It will draw our attention, and we’ll let you know. Or PM us / email our exploit alias.

I would suggest that you simply go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this password issue, which does not appear to be related to the server issues.

For tips on what information to provide in a ticket, please read this post.

You definitely can contact Support without a serial code. We’re happy to help you, and will use other means to verify your ownership of the account. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket (obviously not the serial code, but other things) please read this post.

Hello Felor.

Please, go and check the following thread. This is a known issue.

Hello Gosiff.

The issue will be forwarded now to the team. At the moment we are studying some connectivity issues and this may be linked. I would ask you to just keep on trying every now and then to see if you can recover your password. If not, please, get into contact with our Customer Support team.

Thanks for your patience.

Hello everyone.

Thanks for bringing this to our attention, we will leave the thread open so more people can post their issues with the TP.

Thanks!

Hello everyone.

Yes, we have a thread going on in the Account Issues subforum about this. It has been acknowledged by the team and we are working on it. As said, is disturbing but does not represent any danger for your accounts whatsoever so we would ask you for patience till this gets fixed.

Thanks.

ADFX.6179:

CC Eva.6742:

Hello everyone.

Yes, we are aware of these connectivity issues and working already on them. It seems that it all originates in the European servers; we will keep you informed about it. If you cannot log at all to the game you can also check the following bigger thread in the Tech subforum.

Thanks for your patience.

I am having issues of a similar nature on North American servers (EredonTerrace) and I am a US based player.

Yes, you guys are totally right. In the beginning it seemed that it was only a European issue. I corrected my post already.

Hello everyone.

Please, keep on reporting and letting us know whether you can or can´t log in. We totally understand this is a very frustrating issue but rest assured that we are working on this right now.

We would like to ask and thank you for your patience.

Hey there.

We are aware of this issue and working on it (seems to be originated in the European servers), please go and check the following thread in Tech Support, where other users are also reporting.

Thanks for your patience!

Hello everyone.

Yes, we are aware of these connectivity issues and working already on them. We will keep you informed about it. If you cannot log at all to the game you can also check the following bigger thread in the Tech subforum.

Thanks for your patience.

Hello everyone.

Yes, as Moddo indicates, we would like to point all of you in that direction and visit the following thread in order to discuss the Thief gameplay as it is easier for us to access to your feedback in one place.

Thanks for your understanding.
Closing the thread now.

Hello to both of you.

No problem, Argurio, the forums are precisely for discussing and solving questions and doubts. Since yours has already an answer, we proceed to close the thread.

Hey guys – can you please let me know whether or not you’re playing on NA or EU servers?

Hello Whoopmeister.

Maybe you are experiencing this issue? If this is the case, this has been already escalated to our team.

Thanks for your patience.

Hey guys this is currently being looked into – sorry for any inconvenience!

Hi WitchSpell – Could you please provide the full crashlog to the thread so we can check it out? This should give us some more info in regards to the “serious error.” You can find this by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can attach it to the thread by clicking “More posting & formatting options…”

Hello everyone.

As Incurafy has pointed out, we created this thread here in order to gather all your feedback about the thief gameplay. I will close now this one and would ask you to keep your discussions there in order to avoid duplicates. It is also easier for the team to read all your feedback in one single thread.

Thanks for your understanding.

Hello Sin.

Dropping by to confirm what Smooth Penguin already said. Since this was a personal mistake and not something motivated by an in-game bug or error, there is no chance to get a refund. But of course you can create another character for that Krytan armor.

We close the thread now. Thanks for your understanding.

Hello everyone.

Hermes, thanks for that answer. Since the question has been answered, we proceed to close the thread.

Hello everyone.

There is already a thread about this. here. I would close now this one and ask you to add your impressions there, in order to avoid duplicates.

Thanks for your understanding.

Hello everyone.

Since the mystery is solved, we proceed to close the thread.
Thanks for your answers.

Hello everyone.

Thanks for all your tips and suggestions for Basahra (welcome to Tyria and the official forums, by the way!). Since the main question has been answered then, we proceed to close the thread.

Hello everyone.

Thanks for your comprehensive responses. Since the question of Lysico has been answered, we proceed to close the thread.

Hello Rsegames.

Thanks for your report. Please, I would suggest you to file an in-game bug report each time something like this happens. As it seems it was a punctual anomaly but it will help us a great deal to have this kind of reports.

Thanks for letting us know, Flyboyfish.

The case is closed and so is this thread.

Hello everyone.

Thanks for all your answers! Since Cxgerson has got gone “unstuck” we proceed to close the thread.

Hello everyone.

As Kirito and Ilithis have pointed out, deleting your local.dat normally solves the issue. If this is not the case, please, do not hesitate to contact our Customer Support team.

We close the thread now. Thanks for your understanding.

Hello TheRudeDude.

Just for clarification. When you submit a report using the in-game reporting tools or even the ticketing system you should not expect a personal answer from the team. That does not mean that they are not there, on the contrary, we appreciate all the bug reports that you guys are sending us and they are helping us to carry on with the good work. Now, if you sent tickets to our Customer Support thing with account/technical issues and got no answer, then proceed to write those unanswered tickets (reference number and brief description) in the following sticky thread.

In any case, we will forward your feedback to the team.
And we close the thread. Thanks for your understanding.

Hey, Lord.

Thanks for letting us know. We wish you good luck with that.
And proceed also to close the thread.

Hello Macethebarbarian,

first of all, I just edited the email address as it is better to keep that kind of private information out of the forums. Second, we do have an Account Issues subforum where this kind of questions seem more fitting. Third, if the ticket is still open and he wants it to be taken as a priority, you or he can post the reference number and a brief description in the following sticky thread. If the ticked is shown as closed he could issue a new one, referring to the one already sent and adding that he´s still experiencing the same problem. Rest assured that Customer Support will help him out.

We proceed to close the thread now.