Guild Wars 2

Hello everyone.

Spawm, if you think an action taken by the mod team is unreasonable, you are kindly welcome to write an appeal to the following email address, forums@arena.net and the issue will be looked into.

We close the thread now. Thanks for your understanding!

Thanks for all the replies!
Since Kumakichi´s question has been answered, we proceed to close the thread.

Thanks for answering the question that fast, Lightrayne.
We proceed to close the thread now.

Hello everyone.

Thanks for helping Cybrex out. Since the problem has been solved, we proceed to close the thread.

Hello everyone.

Thanks for that answer, Chickenshoes. Since the question is answered, we proceed to close the thread.

Hello Panzen.

Thanks for letting us know. Since the problem is solved, we proceed to close the thread.

Hello everybody.

Thanks for all your contributions up to this point. Since Hathos has solved the issue, we proceed to close the thread.

Hello everyone.

I was about to redirect you to the fore-mentioned thread but Acrid did it faster. Please, we encourage you to keep on discussing the issue in that thread so we have all your feedback in the same place.

Thanks!

Hello everyone.

Thanks for your contributions up to this point. As the initial posting has been removed, we proceed to close the thread “Nevermind”. Thanks for your understanding.

Hello FireWarband.

Thanks for sharing this info. We keep the thread open so other players can benefit from this.

Hello everyone.

Ivonbeton, we are sorry to hear that. While we understand the situation and the feelings involved, you may understand as well that this were also human mistakes and, although unfortunate, do not have anything to do with an internal bug or error. You may want to contact Customer Support about it though.

We proceed to close the thread.
Thanks for your understanding.

Hello there,

just jumping in to remember you to post your reference number and a little description in the sticky of Account Issues if you do not receive an answer from Customer Support within three days. It will be taken as priority then.

Thanks!

Hello everyone.

Is as Michael says, Batcat. You are kindly welcome to change your email adress by contacting our Customer Support team. If you do not want to make a CS account, it´s fine.

We close the thread now.

Hello everyone.

Mrdeck, it is probably what Jinx says. If you still encounter problems though, please proceed to issue a ticket to our Customer Support team. Thanks!!

Hello everyone.

Perfect, since the issue has been solved, we proceed to close the thread.

Hello everyone.

Aedil, thanks for letting us know. Since this is not longer a bug report, we proceed to close the thread.

Please refrain from discussing the moderator actions/ swear word filter in this thread, because it’s not only off-topic, but also a violation of the Code of Conduct. If you wish to appeal the action of any moderator, please send an e-mail to forums@arena.net for review.

Please return to topic.

Also, in the last thread members accused each other of exploiting and added screenshots to their posts. It’s a fact that it happened and those posts have been deleted for that reason, because such posts are, as said in the last thread and as you can see here and here, a violation against the Code of Conduct. Please report such cases instead.

For disregarding the WvW sub-forum rules once again in several cases, this thread has been closed. Again, please refrain from accusing other players of exploiting on the forums and report them in an appropriate way.

The whole argument about how members behave on the forums has been removed.
If anyone thinks that a post of another member is inappropriate, please report it instead of discussing it.

Hello everyone,

due to the rising number of Quaggan discussions, they have been merged. This thread is for all Quaggan fans.

Kryptik.8093:

I don’t know if this is exactly the best place to put this, but I didn’t see a better place, so sorry in advance if this isn’t the correct forum. I’m wondering what the requirements are of a Display ID (ie, Kryptik.8093 for my account). I’ve seen people with arbitrary spaces, varying lengths, and capitalization, but no unicode.

What are the minimum and maximum lengths ( without the unique .####)?
What characters are allowed?

I’m asking for validation on a guild website so that we can make contact with applicants whether they are online or offline via Mail. You cannot send mail to a n offline character name, and an incorrect display ID wouldn’t do much good either.

I could not find this information anywhere else or I would not ask the; not the wiki, not any other faq page or any community driven site. I’m assuming I should probably put this on a wiki page, if I can get the answer here.

I don’t really understand the question. If you want to send someone a mail, get their name, exactly as presented, and send away! Knowing the “ID requirements” is irrelevant; you either know the name or don’t know the name. For example, knowing that # is allowed or is not allowed in a Display Name isn’t relevant. Knowing that a name contains # is the important factor, and you’ll know that when you interact with a person whose name contains that symbol.

I can say that as far as I know, names don’t contain arbitrary spaces. One space is allowed, not multiples, from what I’ve noted.

I would like to better understand why a generic statement about Display Name requirements would be useful, if you could be so kind. Thanks.

I think this thread will be helpful in explaining what is most likely happening: https://forum-en.gw2archive.eu/forum/support/account/Password-Reset-Forcing-Me-to-Quit-GW2/first#post1383079

There is a cool-down period for security purposes, but if you continue to have problems, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Which bug exactly? This thread mentions two separate bugs.

Our teams investigated the bug that occurred after Wednesday’s maintenance and is causing some Achievements to display incorrect numbers. We will be deploying a fix for this bug in the build for Flame and Frost: The Gathering Storm, coming at the end of this month. Thanks a lot for your patience!

When was this? There was an issue with Orr where it was spawning multiple creatures on top of each other, which was fixed in the January update.

Check your computer’s clock to make sure it’s set to the correct date/time/time zone. There’s a bug where the list of achievements will use your computer’s clock to determine which ones to display, even though the actual time is used by the server to track achievement progress. So the achievements you can’t advance might be ones from yesterday, or tomorrow.

This is almost always caused by a full mailbox. There’s a bug where the mailbox count (x/10 messages) doesn’t count some messages, but they do fill up the inbox and prevent new mail from being received. Try clearing out your inbox, and waiting for the mail to arrive. (It can take several minutes.)

Hey, I just wanted to pop in and clarify. The orb does indeed drop if the carrier becomes downed. There is a 15 second window at that point where it can be picked back up by either team. If not, it resets back to the altar. Whether or not the orb should drop to the ground, or reset back to the altar, was something that came up during our internal play tests and discussions and I think there are good arguments for going either direction. Ultimately I think the pacing is better when the orb is constantly being scored, rather than if it’s deadlocked because neither team can make it all the way to a capture point before they get downed. However this is something we’ll keep an eye on once the map goes live, and is something we can easily go back and revisit if it becomes a real problem.

There is a cool-down period for security purposes, but if you continue to have problems, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Glad to hear things are good to go!

While we are aware of some of the more global issues mentioned in this thread (and working on fixes for them), if you have any specific locations where you’re seeing things like invisible walls, giant pits you get stuck in, etc., please post in our Environment Art sticky thread.

Thanks for the reports, everyone!

From the sticky at the top of the forum:

“Please note that you should not expect a personalized, individual response to your suggestions, due to the massive volume of posts that the Suggestions sub-forum will generate.”

The truth is, there’s simply too much traffic on this forum for us to try and respond to everything.

Please let us know which servers you’re on, and if there’s anything you’re doing right before you lock up. i.e. getting an achievement, changing maps, etc.

Thanks!

Mespilia.2896:

The event
Drive the rogue bull back home, and fix any mayhem on the way
is, as usual, broken. It breaks in two ways, one with the bull and the girl associated with the event being at opposite ends of the event track but with the girl offering dialogue suggesting she is standing next to the bull. The other method of failure is that they are both standing by the gravestone and periodically the girl disappears, never appearing at the other end of the track, nothing happens then in some variable time she reappears.
This time it’s the first way of failure.

Thanks for the report! I’ve been tracking the other posts you’ve made about other broken events as well and appreciate the efforts you’ve made in posting them. As a side-note, it’s a big help to us if you could also include your server name.

Mespilia.2896:

As to ANet having no clue how to fix them, I disagree. They are just not interested. It’s common practice for MMOs to launch with problems and the developers to either ignore or under-resource fixing bugs.

I want to emphasize that we are definitely interested in fixing the bugs that shipped with the game and actively working towards fixing the outstanding issues with GW2. I won’t go too into detail on our bug fixing process here, but the thread I linked explains a lot of the how’s and why’s of how we work.

Thanks for your help and support, everyone!

We are very careful in reviewing these situations and there are few cases that end in error after a second (sounds like maybe even a third) review.

I have inquired about this one and await input from the team. If you can provide any ticket numbers related to this case, it would be helpful.

Usually the email is sent immediately. I would recommend that he first check Junk, Spam, and delete emails, and then if there is no confirmation, he contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

Beorn Saxon.4762:

I’m trying to come up with a guild name for a dungeon speed clear guild. I decided on ‘Tyrian Token Collectors’ and get the error that it is an inappropriate name. Why!?! What exactly is it picking up as inappropriate? QQ.

Some NPC names are blocked to prevent confusion. I don’t think that’s the case here, but I cannot say for certain why the name is disallowed. There are millions of possible great names, so if you can just choose another one, that’ll be great!

https://forum-en.gw2archive.eu/forum/support/bugs/Ranger-laurel-box-giving-non-ranger-gear/1439935

Tyria is a its own world. The Black Lion Trading Company exists in that world and plays the roll it was meant to play. The TP was intentionally designed to be part of the game and, much more than real life, you may choose to live how you like inside Tyria. It’s your world to live in.

You will not need to re-install the game to update an accout. The DDU serial code will “layer” over your SE code and give you the in-game benefits. If you want a second account, then you will not need to re-install, but instead should create a second account and of course they can use the same game installation on your computer.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

This is almost always caused by a full mailbox. There’s a bug where the mailbox count (x/10 messages) doesn’t count some messages, but they do fill up the inbox and prevent new mail from being received. Try clearing out your inbox, and waiting for the mail to arrive. (It can take several minutes.)

Inko.5012:

Ticket number: #130212-000977
Updating e-mail…

Support responsed on the 12th asking for information that will verify ownership of the account. If you or the player could please respond, that will get things moving forward.

Please be respectful to the OP and participate in the discussion. Off-Topic posts have been deleted in this thread.

Hello Bradderzh.

Yes, we understand that these accidents can happen (regarding this some people are suggesting confirmation pop-ups in the Suggestion subforum). We can only ask you to look more carefully before each purchase. In any case, we will bring this to the attention of the team today.

We close the thread now.
Thanks for your understanding.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Remember that we have a specific forum section for this kind of questions, Players helping Players.

Hello everyone.

Thanks for your contributions. Since Zerokiller has already a build, we proceed to close the thread.

Hello everyone.

AstralDusk, since you are already enjoying Tyria with your Prismatimagus, we proceed to close the thread.

Hello everyone, please refrain from making disrespectful and insulting posts against other members. Such posts will be removed without notice.

Thanks for the answer, CassieGold.
Since the question has been solved we proceed to close the thread in 3, 2, 1…