Guild Wars 2

Strikemako.8901:

I was suspended for 3 days on the grounds of a naming violation. I’m totally fine with that, and the ban is already up at this point. My real issue is that there is no way to change my offensive name without deleting my character. If I hop on my necromancer, I’m sure I’ll just be suspended again for another 3 days.

Would you help me change my character name? I already created a ticket on the arenanet support department, but I haven’t gotten any response or help from them. The link to my ticket is https://en.support.guildwars2.com/app/account/questions/detail/i_id/10696970. It’ll explain the issue fully if this isn’t enough.

Thanks so much!

You should be able to access the character and change the name. In fact, you should be required to do that. You will not get flagged again because you won’t be entering the game until the name is changed to an acceptable name.

If you find that you are not given the option to rename, please provide me your 12-digit ticket number. (The link does not work for others; it’s individual to you.)

It has to do with a bug with the textile markup and the use of double-dots (..). Remove instances of double-dots from your post and it will appear as it should.

I merged two threads by the same person about the same alleged issue. I think my post above will explain everything. If you continue to need assistance, please update your current ticket.

How many messages does the account have? Even if the mailbox shows as not full (X/10 messages) some mail will prevent it from receiving new messages, so try clearing out the inbox and waiting a few minutes to see if the messages arrive. (The mail count is bugged, and we’re working on it.)

Thanks, we’re looking into the turret bug now but I don’t have an ETA for a fix. In the meantime, there are also some mortars you can use in the fight in place of the tank turret. The undead will retreat once you kill the risen giants leading them.

Blake.6274:

I am disgusted, Anet, you have dropped the ball.

I looked up your ticket history. On the one email address, you have just two tickets. The first was answered in November, when an agent provided you with new credentials. You accessed your account then and for two days later. The second ticket asks for a refund.

I did some digging and found that there was a third ticket, but unfortunately you typed your email address wrong, and so that response may never have arrived in your inbox (through not fault or lack of effort on our part). You did not follow up for more than three months, and when you did, you used a rash of extremely offensive language and insulting comments.

It’s clear you are unhappy, but all the details point to efficient and accurate assistance from Support. Your account was accessed two days after an agent sent you new credentials. If that was not you accessing your account, then I am going to theorize that your email address was hacked and someone else got your email and your credentials. (Again, through not fault of ours.)

In the end, our team’s responses and actions were all accurate and timely. And because that is what happened, I am going to edit your topic, because it is unfair to post an insulting title for an issue that was well and fully resolved for you.

I was intentionally hanging back a bit, I didn’t mean to imply that the only way to win is to stay at a distance. I also play the story steps as a d/p thief who melees everything, but I tried engineer since it’s considered one of the weaker/lighter classes. The simple truth is that we can’t take every single class/build/play style into account when we build the story steps, so they do require some flexibility. They’re also intended to be challenging, so charging directly into fights (especially when you have a handful of NPCs with you) is generally not the best route. It’s a tricky balancing act, since we can’t make the NPCs powerful enough to complete the story step with no player intervention, but in general they should act as enough of a speed bump for you to deal with the enemy. We don’t always get it right, though, which is why I’m always asking for specific information on troublesome story steps so I can give them a try and see if they should be adjusted.

Nalora.7964:

AidanTaylor.3872:

rgrwng.4072:

My broke achievements:

~snip~

I am guessing i lost points too, but i have no way of proving, because i don’t take screenshots every night. Jumping Puzzles seem to be unchanged, which is nice.

Thank you for this list

You will lose the points when you lose the achievement, but finishing the achievement again will give you back the points (re-achieving the achievement) .

I can confirm that those I am able to easily re-do, I do get the achievement points for. There are some, however that will not be so easy. Survivor, (gold hoarder for some, though not for those of us who have been affected by the “no drops for YOU! bug” til this morning.) My weapons master all reset when I re-completed ONE of them. Odd bug, for sure.

I clarified my statement as it caused a little fuss

AidanTaylor.3872:

Thank you for this list

You will lose the points when you lose the achievement, but finishing the achievement again will give you back the points (re-achieving the achievement) .

Edit: To clarify, I am not telling you the solution is to go out and do them all again, just that when a solution does come about you will regain those points.

Sorry for the misunderstanding!

Which story step? Stories don’t “uplevel” at all, so this is very odd.

rgrwng.4072:

My broke achievements:

~snip~

I am guessing i lost points too, but i have no way of proving, because i don’t take screenshots every night. Jumping Puzzles seem to be unchanged, which is nice.

Thank you for this list

You will lose the points when you lose the achievement, but finishing the achievement again will give you back the points (re-achieving the achievement) .

Edit: To clarify, I am not telling you the solution is to go out and do them all again, just that when a solution does come about you will regain those points.

Hello,
please stay on topic. If a thread should be closed or not and how reports are handled is our decision. Such posts are disrespectful towards other users participating in this discussion.

We are aware that several of the slayer-style achievements have been affected by a recent fix that was implemented to combat an crashing issue.

We are also aware that this may have affected other achievements and if you notice any other achievements that may also be affected feel free to post below, so we can look into them

Hello Blake,
please, do not create multiple threads to discuss the same issue. Also, please add your oldest ticket information here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first
Thanks and have a nice day!

I’m looking into the bug, but I don’t have an ETA for a fix right now, sorry!

This thread —> https://forum-en.gw2archive.eu/forum/support/bugs/Ships-of-the-Line-Cannot-Progress/1340973

has a suggested workaround from another player, and it’s been confirmed by a couple of the posters in the thread.

Have you made in-game bug reports? Those help us pinpoint the exact positions that an artist needs to patch up.

The first thing to check is your mailbox to make sure you have room, there’s a limit on how many letters your mailbox can hold, and past that it will simply queue up new mail. Try to delete as much mail as you can, then give the mail system a few minutes to deliver the backpack.

(Side note: there’s a bug with the mailbox not counting some letters, so it might show that it’s at 6/10 even though it has 10+ mails in it, keeping it from receiving new messages.)

alogfarm.4961:

So I tried converting gold to gems again and buying something. The conversion was successful, like last time. However, also like last time, upon purchasing an item from the Gem Store (Unidentified Red Dye), I was once again rewarded with nothing. Is this simply a problem with my account or the items in the Gem Store associated with the Valentines Day special offers?

I strongly suspect your mailbox is full. The mail counter may not be functioning properly, may not display all the mails you really have.

Empty the mailbox, taking off all desired items (if any) and I think those mails will appear.

Thanks for letting us know; I’m glad it sorted out so quickly.

multani.1452:

I’m also having an issue. Just this morning I tried paying for gems with my saved credit card and low and behold I get a message stating “please confirm your identity” when attempting to purchase gems. I’ve purchased gems before and haven’t had a problem.

Ticket:: 130119-001041

The team answered this one asking for some information from you on 19 January. If you were able to complete your purchase, great! Could you let me know that? If you did not receive their response, please post so we can help work through this issue. Thanks!

blackysharky.7581:

Can’t buy gems now for 2 days, already wrote to customer support but they didn’t write back yet and haven’t increased my limit again, I’d be very happy if someone of you guys could look at my issue and let me make another purchase, thanks.

Ticket Nr.: 121211-001166

Looks like this was resolved on 19 January. If not, please post so we can get this sorted out!

Vilgefortz.4581:

incident-130120-000427

cant buy gems. Both credit cards and paypal dont work. Please increase my purchasing limit.

Looks like this was solved on 23 January. If you need further help, please post.

Watch It Bro.8067:

Yeah, I’ve been getting frusterated for a long time now. (Long time as in a week)
I’ve tried 4 different credit cards, my prepaid vista giftcard, and paypa to buy :
800 gems
1600 gems
my friend the 60$ version of the game.
I mean come on guys I’m trying to give you money and you won’t except it. It’s getting ridiculous how this is happening. I’ve posted two tickets which apparently merged into one and havn’t gotten a response in like a week (aprox, no idea how long exactly).
Here’s my ticket number. Please fix this bull asap. Thanks guys.
130118-000449

Agent responded on 23 January and I think you’re ok now. If not, please update this thread.

Axit.4982:

#130122-000628

please look into it please.
This is basically what everyone on this forum having trouble with.

Agent responded on 30 January with a suggestion that would eliminate the problem. If you have further issues, please let us know.

Provider.3217:

I attempted to purchase 800 gems but I got an error message stating that the transaction failed. I checked my online bank account and it says I have THREE pending transactions being held against my account even though I only tried to buy one set of 800 gems (which I never received). #130128-000039

No funds were collected for any of the transactions.

HollowDean.5134:

HollowDean.5134:

I have problem with buying gems with my mastercard as well. How did you guys submit a ticket, in game or through support site?

My ticket

#130209-002031

This was accidentally misqueued, but you should get an answer very soon!

Kilrain Daggerspine.6843:

John Smith.4610:

You’re saying you prefer market failures because it adds a sense of opportunity?

In a way that is exactly what im saying, a healthy game market should in my opinion have a sense of opportunity, I rarely get that feeling at all in the current market, even when I do find a item with high return rates, it always ends up as a boring 1cp up pricing war.

Not fun at all.

One example of this is d3, It was a absoluty HORRIBLE game, and the amount of inflation in the ah made it progressivly worse.

But the sense of opportunity was great, It actually felt worthwhile to sit down and watch the prices of items for hours upon hours, actually getting rewarded for learning the actual value and demand of a item, rather then having the game tell you the demand etc.

The current TP works great for high quantity items like crafting mats etc, but for higher value items I don’t like it at all.

Infact chances are precursors would go down naturally in price if players wernt instantly informed that they can get 500g for them trough tp.

That said, I am not a very articulate man, nor am I a econmics wizards, So I am prob not the best person to explain how to do this or come up with how it should be done.

I do how ever know what I like in Mmos after 15+ years of playing them, and being able to get deals is one of the major draws for me, and it is something that has been possible in almost every single mmo up to date, with the exception of gw2.

Gw2 tp just seems to end up as a cold number crunching game to me, and I can’t find the fun in it.

and im gueesing im not the only one.

Edit: Dan, that is kinda my point, I feel allowing access to that info outside of game is a mistake.

I have to make the argument that your deals are coming at the expense of another player. You are arguing against market efficiency because you want to exploit other people easier, I don’t agree that’s a positive goal for the game overall (though I make no judgement about personal goals).

From what I can see, the account has been reinstated and the name is un-censored. I am sorry for the error and am looking into what took place so we better handle this sort of situation in the future.

Sorry, I think I posted right before or right after the Daily change. Veteran Slayer is currently one of the achievements, but it wasn’t earlier, hence my suggestion about checking the computer clock.

The team has been unable to verify this. In fact, the item you wrote about is not available in the game. At this point — and with respect — the team believes that your eyes deceived you and that the item that you thought was a drop was not actually the one that dropped. They did try checking into this, and they looked at all the possible items, but the one you listed simply isn’t a drop, according to what they wrote me.

But to be clear, if it had dropped, there is no way to replace it because the logs don’t reflect it.

I hope that makes sense!

One way to do it is to delete all characters, because the fee is for transferring the characters and not the account. However, I don’t sense that’s a viable option in your case, so I believe you may simply need to wait and purchase a transfer in the future.

You’re saying you prefer market failures because it adds a sense of opportunity?

Veteran Slayer is not one of today’s dailies. Please check your computer’s time to make sure the date/time/time zone are all correct. There’s a display bug where it will use your computer time to display the dailies, even if the “correct” time is being used by the server to track them.

We’re aware of the issue and working on it, as well as a few other graveling related issues.

Ok, confirmed by my good team member: The server transfer fee is for moving characters, if you have no characters the transfer is free.

Again, my apologies for my error yesterday.

Hi FaZe – You had mentioned you get a crash error. Are you still experiencing this issue? If so I’m curious to see a crash report from you. You can find it by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

You can attach it to the thread by clicking “More posting & formatting options…”

Hey JeroenXP thanks for the update! I’m glad to hear you got this worked out!

I am sorry that you folks are having trouble buy gems. I am sending around an email, because I feel that there’s been a slight increase in the number of players having issues, and I want the team to have a chance to review each situation.

Please keep in mind, posting here is fine, but you really need to have a ticket in the queues to address your personal situation. So if you cannot purchase gems, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. If you’ve submitted tickets already, do include that number or those numbers, and of course providing some details, such as the last four digits of the CC number you’re attempting to use, can be helpful.

This sounds as if your account was compromised. (There are no game-wide issues, but someone may have accessed your account through external means.) I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Hi everyone,

This thread is quickly descending into off-topic discussions so I’m going to close it. We’re continuing our investigation into players’ reports of potential issues with item drops. We will give an update about the results of these investigations as soon as we’ve gathered all the information.

Thanks.

If you are sure you are not typoing any part of the log-in details, then you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I think there’s a “velocity” control that prevents frequent purchases. I do believe the team can override that in some cases. So go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They may be able to assist you. For tips on what information to provide in a ticket, please read this post.

Quizotic.2815:

as my original post says, the summoning mobs seem to summon to many and/or are so close together that they all pull at once, ending in me getting slaughtered. i had one dredge suit that had 7 dredge summoned in that mission (dredge assult, in the norn personal story) i can normaly dodge 1 or 2 of them but the rest just knock me down. and garrentee that i get no hits in before im downed.

Thanks, that’s extremely useful info. The dredge suits can summon up to 5 minions, but you also have a half-dozen Vigil soldiers with you. If you’re running in and aggroing all 5 minions and the suit, you probably need to slow down. I just completed this without getting hit at all during the suit attack by letting the Vigil wade in, then I picked off the suits at a distance. (I tried it with an engineer.) Most of the NPCs did get killed during the fight, but they can rezz each other, so the entire group was back up for the cave exploration step.

Support may be able to help you. Go ahead and get in touch with them by filing a ticket through the “Ask a Question” tab on that linked page. You naturally will need to establish account ownership, so for tips on what information to provide in a ticket, please read this post.

Hi Erthrak – It’s difficult to say what exactly is helpful information from the ArenaNet.log files. Generally the most important information will be displayed in what you have just provided, however, in this case it just isn’t enough and so we’ll need to look through the whole thing. If you want to provide the whole log file, you can do that by clicking *More posting & formatting options…"

The log files may indicate what exactly is causing the crash or it will show us if you’re getting any CRC errors or if a simple repair is necessary to resolve the issue.

Rising Dusk.2408:

Martin Kerstein.3071:

You can delete all the characters on the account and then change servers for free. The transfer costs only kick in for accounts with characters on them.

Gaile Gray.6028:

(Deleting the characters would not provide a free world transfer.)

Now I am really confused. I read Martin’s post and was really excited and pleased that ANet was being considerate of players… But now I’m confused. Who is correct? If Martin’s wrong, I can see people deleting their characters by ANet’s recommendation, getting screwed out of their characters, and then not being able to transfer. But, Gaile, if you’re right then that means players are stuck forever. Martin’s post makes the most sense and “should be” what is implemented in my opinion, but some clarification is definitely in order.

I am so sorry! I asked three team members and they told me that I was mistaken and that deleting characters would not make it possible to change servers without a fee. * grumble *

Live and learn. Like, next time I shall ask four team members.

Sorry that I erred, and legobottom, I guess your friend can address his situation by deleting all characters! However, before we take that as 100% certain, I’m going to ask QA, because they tested this and they’ll know for certain (although I feel sure Martin was correct).

Yes, this is acceptable as long as you are actively playing the account and not using any sort of “bot” or automated mode of play.

It appears it is being reviewed today, so I expect you’ll get an answer today.

Hey guys, if you’re still having this issue and the DNS flush didn’t completely resolve it for you, you may want to considering performing a Winsock Reset. You can do that by trying these steps here:

Windows 7:

1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Windows XP:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type “cmd” without the quotes, and click “OK”. This should open a command prompt window.
3. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
4. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.
5. Close the command prompt and restart your PC.
6. Once back into Windows, try running the game again.

Since there is no monthly fee, you are welcome to retain the account without incurring any costs, if you wish to do so. Alternately, you may follow the steps outlined above.

Hi akanibbles – I would recommend putting in a Technical Support ticket so we can better assist you one on one. Lag issues can be difficult to diagnose and troubleshoot from the forums alone.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Taris – If you’re still experiencing the issue with the client minimizes and flashes to your desktop, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Rayne – I’m curious to see a crash report. This may give us some indication as to why you’re experiencing this issue. You can find this by navigating to Documents\Guild Wars 2 and it should be the ArenaNet.log file.

Hi Jereguy – Are you using s 32-bit or a 64-bit operating system? Additionally, did you re-install all of your motherboard drivers as well as DirectX?

Hi JeroenXP – Please submit a Technical Support ticket in regards to this issue with the following information:

• Login Name
• Affected character name
• ArenaNet.log file (you can find this by navigating to Documents\Guild Wars 2)
• Game Advisor report

If you’ve never submitted a technical support ticket before, please refer to the thread below for more info:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

For anyone still experiencing this error message – please submit a Technical Support ticket. The best way for us to gather data and troubleshoot this issue would be one on one.

Please refer to the sticky thread below for information on how to contact support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957