Dev Tracker

Farming Kessex for XP? your doing it wrong

in Dynamic Events

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

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Of course, now I’ve ruined that one as well. But there’s a lot of yellow creatures out there that never get killed. Go kill them all.

haha, i definitely will do so next time i wanna level up. btw, does this bonus experience go up further than 200% when even more time passes? and have you considered extending this bonus to loot/MF or even events (that haven’t been played in a while) and their respective rewards (exp+karma+coin)? i believe this could aid you in trying to repopulate many abandoned open-world areas.

No, two hours is the cap.

Also I have proposed adding this kind of boost to events, but I don’t think it’s a high priority at this time.

If this is really about me ...

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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If it is indeed the dynamic event, I don’t see why it would make the OP quit the personal story.

What's your favourite Jumping Puzzle?

in Guild Wars 2 Discussion

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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For new JP’s added to the game, would it be possible to add a one-time reward to each one that was unique or themed like the JP? I know that might be a lot to ask, but the general idea of a nice reward for the first run of a JP I think would be really cool.

I would love to do that. But then we have the problem of driving those who hate JPs to do them so they can get the goodies. And we don’t want people to feel like they have to do stuff they hate in the game.

Gold seller boasting about precursors

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I’m attempting to educate individuals that goldsellers will put anything in their mails that they think makes it stick, what it is, is irrelevant.

My friends account problem

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi there. I wanted to let you know that I edited your post to remove the account-specific information. I don’t see any value in having account and character names visible.

So please have your friend submit a ticket and the team will help him!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gold seller boasting about precursors

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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That comment wasn’t sarcastic. This thread is evidence of why they put precursors in their mail, because it makes you think about it. That’s how marketing works.

Banned 2 Days after Buying Game (Feedback)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You ask “Why else would my support account have been inaccessible if not for the ban? I’ve seen other users in this forum report the same thing (when perma-banned).”

My answer is that perhaps you are using incorrect credentials, or maybe your email account or your support account was also hacked.

I mean, if we closed access to Support, then players would not be able to contact us, to file an appeal, to update their tickets, and as you can see in these forums, lots of people do that every day.

We do not prevent players from reaching Support through their Support Account, so I encourage you to try again. If you still have troubles, then I recommend setting up a second account for support using a different email address so that you can get these questions answered for you.

I hope this goes quickly for you and will you please update when you have a resolution?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Switching very fast between two accounts?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think Michael has made a very useful suggestion. Can you give it a try (while keeping in mind that if it makes your refrigerator blow up, it’s not on us. )

Because you guys have no means of accessing our refrigerators… right?

Sadly, no.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BF Got Banned When He Didnt Even Bot.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I understand, Kuro, and sadly a few players might try to grief others by false reporting. But I think we have it covered in two ways: (1) reports are verified, and (2) those who submit false reports are subject to account action (if they do it repeatedly — an accidental mis-report isn’t going to land someone in trouble).

So it’s not likely that the blocks on the account were prompted by a person reporting three of your friends. I hope we’ll be able to sort out what did happen and get them back into the game very quickly.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Must Log In to View Trading Post

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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That’s great — thanks for letting us know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

If this is really about me ...

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Was the step “An Apple a Day”? It’s the step before Chapter 5. Since you edited your post, I can’t look up the VO line you remember, but there are no story steps that I can find that involve multiple champions, and a “Minsterial Guard” wouldn’t even have a colored nameplate. (Generally, NPCs with a proper name will have a gold name border, but generic NPCs do not.)

Switching very fast between two accounts?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I think Michael has made a very useful suggestion. Can you give it a try (while keeping in mind that if it makes your refrigerator blow up, it’s not on us. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I submitted a ticket but no account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for the kind words, HeatBlast!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What's your favourite Jumping Puzzle?

in Guild Wars 2 Discussion

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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My favorite still is the clock tower. It took the longest of all the JP’s for me, but it felt amazing to finish it.
I’d like to know Josh, if the area in Sparkfly Fen near the Point of Interest and Vista The Tower of Modius that you gain access to through Verarium Delves is going to be a JP later?
I’m not online right now to provide a screenshot but what I came across was a rich platnium with a veteran guarding it, then some bushes to the side that were hiding a cave with what looked like a crumbling fort inside that didnt have anything inside.

Thank you Josh for all the amazing work you & everyone have put into these JP’s, ME LOVE YALL LONG TIME.

Hm. Interesting. I worked on that map mid-development. Meaning someone owned before me and after me. That’s the map where I first started playing around with JPs. The tall ruins bridges and the pirate ghost base in the NE of that map were my first experiments. Then the Lich tower was my idea for making them a mandatory part of an event. Originally you had to take a crazy circuitous rout to get to the cave opening above the tower and drop down onto it. But after I handed the map off to someone else, I know we changed our policy so that no JPs are required for events, map complete, etc. I haven’t actually gone back to that map since launch, so I haven’t seen all the changes, but it’s possible that what you’re seeing is left overs from work I did that had to be cut. But I know that several enterprising map artists are digging around for spots to add more JPs, so I wouldn’t be at all surprised if it got reopened at some point.

False Positive for Botting

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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same thing happened to me, void. send in a support ticket and have the support team review your account history. turnaround is quick if you’re able to get their questions answered as soon as you receive them via email or through your support account.

best of luck!

Thanks for your comments, kiba. Please note, void, that the more information contained in the first ticket — or added by updating it — the faster the team can help you. That’s why I link to the How to Submit a Ticket post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

More Complaints About Offensive Name Block

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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See above. And stop posting about this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

More Complaints About Offensive Name Block

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Enough.

The character name was offensive. You were warned against such choices. You were suspended, which you were foretold.

Your display name also was offensive. It was changed. No additional suspension was placed on your account, although strictly speaking that could have happened within the expressed policies about name infractions.

You were kindly allowed to rename.
You were generously given a display name close to your chosen one.

Hereby ends the discussion of your issue. If you choose to troll the forums about this, if you choose to take over other players’ posts with your personal complaints and irrelevant “contributions” to threads that are not about you or your issue, you will serve a time out here, as well. There is only so much kindness and generosity we reasonably can be expected to show.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Close Friend Wrongfully Banned

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Nothing has changed in our bot detection. And as always, we are happy to review any case where a false-positive has accidentally blocked a legitimate account. Please continue to discuss this with Support.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

All items gone from bank

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No, we cannot help with issues related to selling a game account. Selling an account is strictly forbidden, and we should use our support resources to aid legitimate players, not those in breach of the User Agreement.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

a SPLENDID thank you...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you both for your kind words. I’m really happy that the team was able to help you so quickly, and really — it means a lot that you took the time to write here, so I can share it with the team.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forced to Rename Character

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Feel free to read the Naming Policy for an answer to your question. You might note exclusions pertaining to human anatomy.

I did not take action on the name, but I assume an agent did so based on reports. And I imagine that the opinions expressed by Darth Llama are not unique.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dealing With Anet Support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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They will look into this for you. Please don’t worry — it’ll get sorted out, I’m sure.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

False Positive for Botting

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m sorry for the distress, but the fastest way to get to the bottom of this is for you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Anyone know how to craft frozen weapons?

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone. Since the question has been answered, we proceed to close the thread. Thanks, Lady Sara, for your contributions.

Greatsword chainsaw-skin Sound Bug

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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The sound volume on the chainsaw skin was toned down by player request because it was drowning out other noises and negatively impacting other players. Cody Crichton, our QA Audio specialist, goes into more detail on the history of this in his post in the Audio forum.

If you have any additional feedback on this change, feel free to post in that thread. In the meantime, as this is not a bug, this thread will be closed.

ArenaNet Community Team
Live Response Embed

The Cantha Thread [Merged]

in Guild Wars 2 Discussion

Posted by: Josh Foreman

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Josh Foreman

Environment Design Specialist

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Without ourselves knowing the true situation and full extent of the decision, maybe we players shouldn’t fill in the blanks with “NCSoft Overlords perma-banned Cantha!?!?” I for one will try to stay open and keep hoping!

Indeed. I’ve been in this industry for 16 years and worked with a several publishers including Interplay, Sierra, THQ and now NCSoft. And for what it’s worth, the amount of creative freedom that NCSoft gives ArenaNet is MASSIVE compared to the others. NCSoft is crazy successful for a reason. They recognize the talent here and support us with a very hands-off policy in general. They give us a LOT of feedback and data to work with, but I’ve never got the impression that they are overlords like I have with the other publishers I’ve worked under.

Farming Kessex for XP? your doing it wrong

in Dynamic Events

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

Next

In my opinion, you’re still wrong.

Trying hunting for bonus XP on monsters. If you kill a monster that hasn’t been killed in two hours, it’s worth an additional 200% I believe. Which means that those yellow moas next to that so-called profitable event chain are worth about 500xp a piece (plus your food XP bonus, which you should always have running). As I recall, there’s like twenty of them just walking around on the ice there.

Of course, now I’ve ruined that one as well. But there’s a lot of yellow creatures out there that never get killed. Go kill them all.

If this is really about me ...

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What was the name of the story step?

Really ANET...

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Lotherain, we really appreciate that you took the time to give us your feedback, which will be passed on to the team. Rest assured that your friend only needs to wait till Customer Support gets back to him; in any case, if the ticket has been not solved in 3 days, please write the reference number and a little description in the subforum sticky for old tickets.

Thanks for your understanding and patience.

What Is Up With Increasing Prices?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Most certainly.

My Guildwars 2 Themed PC Casing

in Community Creations

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Nice! That is pretty cool.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

My friends account problem

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello Soulxcar.

From here the forums there is little we can do. Your friend needs to contact as soon as possible Customer Support and provide a detailed description of this problem, long with these details that identify him as the owner of his account. If the ticket goes unanswered for three or more days, you can post the reference number here.

Gold seller boasting about precursors

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

Next

This post is evidence that their methods are effective.

What Is Up With Increasing Prices?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I really think they need to adjust lodestone drops.

Then the prices of lodestones would drop

In a virtually economy like this one, that isn’t necessarily true. Because of the ease of entry, it’s not uncommon to see an item become more common, more players receive the item naturally and enter the market, creating more demand and increasing prices instead of decreasing prices.

Mounts? What on earth?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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As our artists have also said in interviews that one of the purposes of concept art is that it is a way to convey mood to a viewer and to serve as inspiration for designers. Concept art is not necessarily a blueprint to follow by rote. There is stuff in the game that looks like the concept art, but just because something is depicted in the concept art doesn’t necessarily follow that it will make it into the game.

Please take your tinfoil hats off and be reasonable.

The guy made a fair point, you got folk riding stuff all over the concept art thats been plastered around the new patch. I for one don’t believe there are going to be mounts, nor do I particularly care, but I feel you could have given a better answer.

Rather than making smart remarks about tinfoil hats why not just tell people something. Anything along the lines of ‘no’, ‘yes’ or ’we’re thinking about it’ would be about a thousand times more helpful.

You may want to re-read what we have already said on the issue.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Bug in Dailies

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Sending Alts items in emails

in Suggestions

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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The reason we don’t allow this is to prevent players from having 50 free inventory slots.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Email displayed in place of Display name

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello FAZZ.

No, you are not the only one. Go and check the following thread. The team is aware of this (you can read our official stance there).

We close this thread now. Thanks for your understanding.

Guild Wars (2) Music on Youtube?

in Community Creations

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

Next

This question has already been answered in this thread.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Music copyright in Fan-generated content.

in Community Creations

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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You will find information about using game assets, such as music, in the Content Terms of Use

To answer your question: yes, you are permitted to use Guild Wars 2 music for fan-created works, as long as it is for personal, non-commercial use.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

State of the Game #3: My take on it

in PvP

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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To quote caffynated:
“I liked what the devs had to say for the most part. The problem is that they’re only talking to tPvP players who see everything through their gun fight in a hallway meta. They whine about things being OP that are weak anywhere outside of a shoe box. These SOTG talks really need to include people from WvW who have a better handle on how classes interact in a more complex environment than a 12’ radius circle.”

To be fair, I think this SotG thing is for sPvP. If some enterprising WvW players started something similar for WvW we would come talk about WvW. Expect the balance part of these discussions to focus on sPvP because that is who we think the audience of that stream is. Same thing goes for PvE, and at one point Jonathan did mention those formats and that we are working on balance issues in all these areas.

The low-down on the "Solo-Queue" Fiasco

in PvP

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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I don’t really think it is a matter of right vs wrong. Separating the queues is technology we haven’t developed. Bracketing them so that when you queue you play as 5s,4s,3s,2s,solo you tend to queue vs those is something we are working towards because its part of a robust single system. It also is the version that solves everything except the edge cases without fragmenting the player base and creating long wait times in certain brackets. This is why this is the right system for the game RIGHT NOW.

It isn’t that the points Teldo, et al. make are invalid they are just more valid for a more mature game like LoL, a game which has been out 3 years longer than we have.

(edited by JonPeters.5630)

Amazing CoE Bug

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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oh my – I’d love to know how you got that one. Lasers never turning off might increase the difficulty a tiny bit.

Guild wars 2 account in the EU?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello AimForThatFace.

There is no problem. Once you are inside the game you can choose any server that is not full in order to start playing there, even the European ones.

5 Temples in Orr

in Dynamic Events

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

Next

Dasorine has it. Ultimately clearing all five temples should make taking the gates to Arah a much easier task.

What should I spend my karma on?

in Players Helping Players

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

Next

What would you like to be able to spend it on?

Guild Quest Update concerns me

in Guild Wars 2 Discussion

Posted by: AnthonyOrdon

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AnthonyOrdon

Game Designer

Next

The short answer is that new content is not going to drive people away from the game. There is absolutely no evidence to support that it would.

The long answer is that guilds are indeed both social structures and reward mechanisms. We realize rewards can strain social connections and we do our best to prevent it. We want you to be able to play with your friends without feeling pressured by the game to spend your time doing otherwise. We’re still fine-tuning some details, but the general idea is that rewards from new guild content system are rate-limited in such a way that a smaller, more-focused groups can maintain a similar pace to the larger ones. So no, you won’t have to abandon your friends and join mega-guilds to benefit from the system, but that’s not to say the mega-guilds won’t have plenty of stuff to do.

I don’t want to go into too many more details until our team formally releases all of the information in our upcoming blog post. But I hope that helps for now.

Flame and Frost Event

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Since the question seems solved then, we proceed to close the thread.

Buying gems with PaySafeCard

in Black Lion Trading Co

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hello Jaka.

I am afraid we still are unable to give you news about this at this moment. Rest assured that if we allow new payment methods in the future, we will announce them through our official channels so everyone knows about it .

We close the thread now.
Thanks for your patience and understanding.

Are rare items gold or yellow?

in Lore

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

Next

Hello everyone.

Well, colours are a subjective matter, I guess, but Rares in GW2 are indeed yellow. :P
We close this thread now.