I have a question for users who want to buy gems with CC, and get “Card Approval Failed” error message. Did you get your CC in your country, or did you get it from another one?
If the credit card does not come from the country in which it is being used, it can cause a lot of “potential fraud” alarms to go off. So your question is reasonable, because in those cases, the player will need to discuss the matter privately with Support so they can assess the situation.
Everytime I try to purchase gems. I get parse errors after clicking confirm. Doesnt matter if I use a CC or Paypal. I sent in a support request (#130222-001489) but not sure if I will hear anything until Monday now
A team member is reviewing, as you saw in the update. I’m hopeful that this will be resolved, and don’t worry, we have a team working in Payments and Billing, so the weekend should not be an impediment to resolving this!
Hi,
I bought a Riding Broom in Gem Store about 3 weeks ago, the gems are missing and I still didn’t get my broom. I would really appreciate getting my reward…
Regards,
Warduk
I think this can be resolved only by your contacting Support. If you have not submitted a ticket, please do so by going to this page and then filing a ticket through the “Ask a Question” tab on that linked page.
Any time that you reach that frustration point, it’s probably best to “call in the professionals.” That fact is, Support really wants to help you. So please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. I do believe in each of these cases they will be able to assist you.
For tips on what information to provide in a ticket, please read this post.
As you can see, most of these posts were from months ago, and just a few from recently. I think in this situation it’s best for you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Plesae contact Support directly by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Sent my support ticket in earlier today and they reversed the transaction quite fast. I was surprised. It sucks that it doesn’t tell you in-game that the limit is 8 from the tool-tip, but I’m more than happy that the process to get my refund was so painless.
Thank you for updating — it helps when players see that submitting a ticket works, and works quickly.
I believe that Emissary is correct and that the email address will not change, but if you do need help in the future, simply contact Support and they will lend a hand.
I have reviewed that three three times and I just cannot see where Jeffrey stated a specific date. That date could be accurate, and he may have said it, but I cannot see it to confirm.
Could you point out that exact post to me, please?
Wait a minute. The writing team wasn’t in charge of the story during development? That could actually explain quite a bit. Is this a new concept to have people other than the writing team develop the story? Or is this the norm within the gaming world? It just seems bizarre to me to have someone other than the writing team developing the story. Sort of like having the janitor doing the coding.
It wasn’t that non-writers did the Personal Story. There were writers dedicated to the Personal Story, just not Bobby’s writing team.
ArenaNet mentioned their writers were broken into two writing teams.
One team consisted of two people, the “Loremasters”. They were responsible for the Personal Story, Dungeons, and Cutscenes. I think they were Jeff Grubb and Ree Soesbee.
The second team (Bobby’s) seemed to have pretty much everyone else. This second team wrote for the remaining elements, e.g. the dialogues in Dynamic Events, dialogues we had with NPC’s, and the background conversations we heard NPC’s have with each other across Tyria.
This is mostly true, though I should clarify. I did have two writers assisting with the dialogue generation/revision on those feature teams. One was assigned to help with dungeons (explorable mode) and the other was embedded on the personal story team. In both cases, they were there to execute on a plan that was already in motion and under the direction of people on those respective teams.
I’d also like to say that the teams that handled those other content types worked really hard and were under some intense deadlines. They did the best they could under the circumstances, so I hope that people keep that in mind when formulating their feedback.
Thank you for the report; we’ll look into it! If you see any similarly exploitable issues in the future, please report them to us by email exploits(at)arena.net instead of posting on the forums.
Thanks to Kumu Honua for giving us the link to the appropriate discussion. I’ll now close this thread and ask you to post your opinions about consumables and their utilization in WvWvW here.
I’m not sure why you were under the impression the exploits email isn’t working; I can confirm that we received your email (twice).
We’re aware that some players are griefing others by kicking them before completing dungeons and are investigating ways to discourage this kind of behavior. Thank you for the report!
Hi, I just wanted to give an update. First, I’d like to apologize for setting off such a firestorm of speculation—I was trying to provide assurance that Final Rest is, indeed hooked up and working, but it’s not likely to have dropped yet. Like I said, the odds that I posted were a quick calculation after looking at the drop chance, how often the event runs, and other factors.
On a totally unrelated note, large event chests are being upgraded to make them more rewarding, so the odds of Final Rest and other rare items appearing should see an increase in a future update.
Thank you very much for the report! We’d like to follow up on this issue, but need some additional information:
The names of all the armor pieces you’re wearing
A copy of your DxDiag report (to access your DxDiag report, type DxDiag in the windows search field and then click the Save All Information button from the DxDiag screen)
Please reply to this thread with those files as an attachment. Thanks again!
A lot of bundle items have been turned off while within WvW since launch. If you think you’ve found a bundle item that should be added to that list feel free to post it in this thread, send me a PM, or send in a bug and someone from the team will look into it.
Gears, Skale Venom and Spikeroot Fruit have been removed, but you wont see the changes until the next build.
Since many of you have several questions or concerns about the New Guild Missions, we have decided to open a dedicated thread so you can all give your input about this.
Please use this thread for all questions, opinions, or concerns you may have about this upcoming feature.
As always, don’t forget to keep the discussion constructive and civil.
Since this is not really a bug report, we will proceed to close the thread. Chaoslava, we invite you to send a report about this to our Customer Support Team if you see it fit.
We are aware that there is no tab for hacking or exploiting in the in-game reporting tools at the moment (we will forward this to the team again today) but there are other alternative ways of reporting. Taking screenshots is a very valid one, as it provides graphic evidence. You can always email them to us through exploits@arena.net or even as an attachment of a ticket to Customer Support.
We proceed to close the thread now. Thanks for your understanding.
Moderation in this forum happens for a reason (you can always check the Rules of Conduct in the main forum webpage). We will proceed now to close this thread.
The forums are not the place for the announcement of exchanges of in-game items and therefore, we proceed to close this thread. Thanks for your understanding!
We are sorry to hear that, Schwub; hopefully next time you can benefit more from the sales. As this thread does not really ground a discussion about the game we proceed to close it.
Sinsko, we appreciate that you took time to give us your feedback. However threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Furthermore, if you have concerns regarding exploits, the best way is to send an e-mail to exploits@arena.net, where the issue will be looked into by our team.
We close the thread now. Thanks for your understanding.
This question of the instance owner pops up in these subforums quite often and there are already threads with feedback and discussion about it, so we will proceed to close this one in order to avoid duplicates. This said, remember that we have a Suggestions subforum and that you are all very welcome to let us know your own ideas about how to improve the game. We are looking forward to reading them!
Mydnight, we are sorry to hear that but this was a product of a human mistake and therefore now we cannot return to you that armor. This said, we have a Suggestions subforum so please, we encourage you to open your own thread about this issue if you see it fit (check first that there are no threads already about it).
We proceed to close this thread.
Thanks for your understanding!
All incidents of in-game harassment/spamming can be reported to our Customer Support team using the in-game ticketing system. Just keep in mind that as we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game.
The more inappropriate posts you report, the better the game experience will be. Thanks!
This serves as a reminder: each time you are about to file a report because something has not arrived to your inbox, please, do check that you have some free space in order to receive it (this is solved by deleting some messages until you are left with two or three). If after doing this your items have not arrived in the next few hours, then it´s time to contact our Customer Support team or file a bug report.
Radubeni, what Amadan says normally fixes these situations. Try to delete messages from your inbox till you are left with two or three and see if the item arrives. If it does not arrive in a few hours, please, proceed to open a ticket with our Customer Support team. Thanks!!
I think that now John Smith has announced that saying anything about plans for precursors will “shock the market”, I think the price of t6 mats should be shooting through the roof.
Here’s why:
Implications of the phrase, “shock the market”.
If, after months of complaints that precursors are too difficult to acquire, Arenanet were to announce that precursors were to become even more difficult to acquire, there would be a public outrage.
If Arenanet were to announce that the precursor system were not to change, then there would be no shock.
It therefore seems much more likely that the shock will come due to precursors becoming easier to acquire.
In addition, we have this from Colin yesterday (though I haven’t seen the original in any official capacity yet, so this may not be true), “There will be other legendaries in the future. Priority is resolving ways to get precursors, including the scavenger hunt 1/2” — this adds fuel to the fire, if genuine.
Repurcussions
If precursors are easier to acquire, then t6 mats should increase in price due to everybody buying them for the completion of their legendaries.
Actually, any of those actions would cause a market shock.
Hey all, we have two threads about the sale going on at the same time. I’ve responded in the other one so I’m going to close this one so everyone can be on the same page.
It’s probably just a misreading of the UI. With the sale on bank and bag slots, the demand for gems increased dramatically. Inside the currency exchange as players receive gems for their gold, the gems become more scarce and the exchange rate is adjust to reflect the different level of scarcity. This in turn creates a better rate for Gems -> Gold in which the players will receive more gold for their gems. This generates additional demand for Gold. So the sale has created two distinct increases in demand, for both gems and gold.
I’m curious, assuming the argument that a 20% discount should apply to the gem exchange rate (I think people here have done a good job of explaining why the sale isn’t a sale on the exchange, so lets leave that be). What system do you use to create a moving 20% discount on exchange, keeping in mind that the supply of gems is not unlimited, and that the exchange does not fabricate gems?
This issue has already been reported (check the following thread) and the team knows about it. The thing is, that normally you think everyone can see your email address but this is not the case.
If you learn that someone else can see your email address, we’ll want to know (in the thread provided or by ticket to Customer Support). But testing and player reports so far have confirmed that this information is client-side only and cannot be seen by others.
We do provide information about scheduled maintenance in the forums and official channels before-hand so you guys know it before. Normally the game does not have downtimes whatsoever but sometimes you may encounter some connectivity problems that are fixed after restarting the client and/or waiting for a bit (as you just did).
Glad to hear that it works now for you. Please, if you encounter other problems let us know. In the meantime we proceed to close the thread since the issue is solved.
Thanks for reporting. We do have however in this subforum a sticky for reporting this kind of problems, here. Therefore I would ask you to keep on repoting there and I will close this thread in the meantime. The situation here described is already known to the team and they are working on it.
Thanks for your input and contributions up to this point. However, threads created for the sake of complaining are not allowed as they do not really invite to constructive discussion. Please refrain from creating such threads in the future.
Now we proceed to close this one. Thanks for your understanding.
Each guild mission type becomes available through an upgrade that is researched in the guild tech tree. The first one is Guild Bounties, which does require Art of War level 5.
If you cannot use the slots, please go ahead and – yep, I’m going to say it again — contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team will be able to assist you with this!
We definitely will refund this charge if it’s unauthorized! I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
If you reported them in the game, that should take care of it. If you’d like to provide a more in-depth report, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Time, date, character name(s), will help with that report.
And we review the chat carefully and unless you were “egging someone on” with inappropriate chat on your side, or unless you lost your temper and engaged in offensive chat yourself, it should sort out just fine.
That fact is, Support really wants to help you. So please 