Dev Tracker

Dailies are Glitched out for me

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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worked! The time set on my computer was at AM instead of PM. Thanks for the solution!

Great to know, and thanks for posting the update.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game crashes at character selection

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi UnholyGrazer – Could you please attach a crash report to this thread? You can find this by navigating to Documents\Guild Wars 2 and it should be the ArenaNet.log file. This may give us some indication as to why you’re experiencing this issue.

Dailies are Glitched out for me

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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By the way after we fix that is their a way to regain our laurels I dont think it is fair to loose so many ive lost like 3 or 4 so far because of the bug.

The clock issue wouldn’t prevent the acquisition of laurels in that high a number. The maximum is 1 per day. In any case, we do not have the capacity to give you laurels.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Where is $10 Brady Digital Guide I bought?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You should receive a PDF of the guide via email. Could you check your registered email account and see if it arrived? If not, contact Support by filing a ticket through the “Ask a Question” tab on that linked page and I believe that they will be able to assist you. (They may need to refer you to Brady Guides support, but I recommend you start with our team.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Having problems with ticket support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you I managed to finally get a reply by using the “ask a question” option, I just hope that I have supplied enough info to be helped. One last silly thing; don’t feel like you have to answer it just a curiosity as I have seen it before when getting emails from you guys. Why would my email program say this:

“This message looks very suspicious to our SmartScreen filters, so we’ve blocked attachments, pictures, and links for your safety. " :p

Interesting question. Your security program (anti-virus, etc.) filter setting may be high enough that a lot of things are getting questioned or outright rejected. Now, I’m not recommending that you reduce your settings, because I sense that you can get the message without seeing the images. But if you want to enable the link, you’ll need to do that manually, from the sounds of it.

Have you tried adding our sending address to your address book, like a “trusted sender?” My email and security programs give me that option; perhaps yours do as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Revert changes in corrupted shortbow

in Suggestions

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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Honey I shrunk the short bow. Now I have a cute little Asuran bow.
Still much better than the Risen bone dog bitten bow model we (thank god) didn’t end up having.

Now if only it could give out an awesome glow like pretty much almost every other corrupted weapon has hint hint

The bows both have glows at their tips. Is the problem that you are having a hard time seeing them?

Lead Designer – Living World

Missing GWAMM title

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This situation can happen if it has been a while since you logged into your Guild Wars account and spoke with Kimmes the Historian. Please log into the game and speak with the living Kimmes the Historian in the Eye of the North and then take the time to check out your monuments. After that, log into Guild Wars 2 and speak with the ghostly Kimmes the Historian and see if he’s got your items for you. If you still don’t have them, go ahead and contact Support so they can help you further.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Cannot create account

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello Teroras. I really encourage your friend to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist him. For tips on what information he should provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Having problems with ticket support

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You really need to continue your discussions with Support. We cannot assist you with this matter on the forums, because at this point the team needs to verify your ownership of the account in order to assist you, and that information is kept confidential.

Simply reply to the ticket you have in the system and an agent will help you.

If you find you cannot access the support site, then send an email to support@guildwars2.com and the team should be able to get you onto your support account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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As soon as you begin referring to luxury goods as an inflationary issue I start skimming instead of reading. Within the last hour I’ve specifically said that you’re mistaking inflation for what is not inflation. Precursor prices aren’t changing due to inflation.

They are providing the mechanism for exponential earning of wealth via the TP, which, yes, indeed is driving inflation.

I’m a bit busy for the moment, can someone step in and explain why this isn’t true please?

Suggestion: Commander transfer item.

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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John im pretty sure he already used his item and cannot sell in game. He wants an option to transfer his used commander title to another character

I know, it was a joke because that is the cost of buying a new commander tome. I should stop making jokes

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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As soon as you begin referring to luxury goods as an inflationary issue I start skimming instead of reading. Within the last hour I’ve specifically said that you’re mistaking inflation for what is not inflation. Precursor prices aren’t changing due to inflation.

Suggestion: Commander transfer item.

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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By I, I mean the game.

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Are you speaking of precursors or in general?

baned for helping freinds?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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There are very few “false positives” related to account terminations. Account terminations don’t usually involve “Oh gosh, that guy just sent another account 10 gold — ban him!” There are other details that are reviewed before an account is flagged as a possible gold seller.

More importantly, each appeal is carefully reviewed with an eye to getting that player back into the game. I don’t deny that errors may be made, but they are, truly, quite few in number and I think that legitimate players should not be worried about this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Story bugs and skin bug

in Bugs: Game, Forum, Website

Posted by: Alexandra Triplett.1280

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Alexandra Triplett.1280

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Hello everyone, we do have an active bug going for this issue. It should be addressed in the near future

Ships of the Line: Cannot Progress

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Thank you for the reports! We will be investigating this issue.

ArenaNet Community Team
Live Response Embed

Daily Quest Broken + Constant Game Crashes

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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The best way to report crashes is to fill out the crash report box that comes up as those reports are sent directly to our programmers so they can fix any bugs on our side (note: you will not get a response to these reports).

In this case, it sounds like your computer may be running out of memory (are you running less than 4GB of RAM?), but I’m guessing. If you want more assistance, you should post in the Tech Support forum as noted in the Bugging Best Practices thread.

As this issue has been resolved, this thread will now be closed.

ArenaNet Community Team
Live Response Embed

Suggestion: Commander transfer item.

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I will sell one for 100 gold

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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We are always adding new items to the gemstore and plan to do so. I have my own plans for the goldsellers, they just don’t know I’m coming for them yet.

password recovery help!!!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for your helpfulness, Pandem. And I’m glad that sorted out ok, WarrGarurumon. If you have trouble in the future, feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Inability to mail not-bound items

in Bugs: Game, Forum, Website

Posted by: Alexandra Triplett.1280

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Alexandra Triplett.1280

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Yes, when you upgrade the item it should change the status to soulbound. So the fact that it didn’t is an issue We’ll look in to that!

Daily Quest Broken + Constant Game Crashes

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Couple of problems though:
1. Players control that market
2. If we were to step in and do that, we would inflate the economy and the extra value you were getting in real terms would be negligible

Pvp Corrupted Shortbow skin not reverted

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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The Frozen Bow and the Frozen Short Bow are actually two different skins, despite looking similar (the naming conventions are kind of weird). ^^;

ArenaNet Community Team
Live Response Embed

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I hope that eventually the gem->gold conversion becomes comparable to the black market sellers in an economy where you feel like you can actually get something useful for your money. As it stands, I don’t feel as though I get enough bang for my buck in this economy from gems, and I refuse to support black market traders, so I just don’t spend any money at all; it is frustrating when I’d like to spend the money and get some value out of it, but don’t feel that I can.

This is impossible. If you look at the exchange value trends and the black market trends the black market will always move in sync with the exchange, but significantly cheaper. If it isn’t cheaper virtually nobody would use it, so their prices have to adjust to our prices. They’ll continue to undercut by 300%-500% no matter how cheap the exchange gets until they go out of business and there is no black market.

Playing for the inflationary compensation

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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The only qualifier for this would be people already having more gold over then needed for “anything” – but haven’t bought/equipped/used “anything”. Thus you could deduct that their sole “fun” is the gold itself (/getting more of it).

Of course, if I already expect this kind of answer I can look at numbers and interpret them the way I like to see them. It requires a certain faith to believe that the right questions are being asked.

I doubt 15% of the population falls into such a clear cut pigeon hole. Even if they did, I don’t think you can deduce anything from it.

Take me. I’m not rich in game, but I do have more gold than my “needs.” I have around 30g between 4 level 80s (mainly just from levelling). They are all equiped with rares, with 2 of them having 1 exotic weapon each, that I looted myself. A few even have some greens, because I haven’t figured out exactly what builds (ie stat armors) I want to have. I’m also sitting on over 100 jugs of karma…also, because I’m not sure which exotic armor stat combos I want to spend them on.

I have a set of resources, but I’m not spending them for a variety of non-economic reasons. Some are stat/build reasons. There’s other dealing with what armor skins I want, the clunkiness of the transmutation system, and the question if its even worth it because of the murky timeline on ascended gear.

You can use models and statistics to tell you a lot of things about a data set. You can’t use it to infer motivations, intents and other things going on in people’s heads – not with anything that could be reasonably called scientific in its reproducibility.

I wouldn’t even know where to begin pointing out the massive amount of examples that show that this isn’t true, but for the context I’d start with the Daedalus Project.

Also, holding on to Jugs of Karma for any reason is an economic reason. Economics isn’t about money, it’s about scarcity, the reason you hold those jugs is because you’re mitigating risk on a scarce resource.

Inability to mail not-bound items

in Bugs: Game, Forum, Website

Posted by: Alexandra Triplett.1280

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Alexandra Triplett.1280

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If you right click the item and select “Mail item to…” does that work?

Loss of sound after 1/28 patch

in Audio

Posted by: Cody Crichton.7516

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Cody Crichton.7516

Sound Designer

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Hello there Nanorin. Thank you for the report. I’m sorry that you and your friends are having trouble with the sound in the game. Could you answer a few questions for me? Hopefully we can get to the bottom of it.

Did you ever have this problem before the patch?
Did you ever have sound in the game after the patch?
In the Sound Options, have you checked all of the volume faders to make sure that nothing is set to the far left?
Will sound come back if you move the Sound Quality slider in the Sound Options panel or click the “Restore Defaults” button?

The bl TP being abused

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Except right now the few people who are buying their legendaries are spending the money on gold sellers instead of anet, but, then again, we don’t know if anet or ncsoft has directly any involvement with those gold sellers. Who knows.

Goldsellers are a plague on the gaming industry, plain and simple, I would sooner associate with Ralphie from “The League”… much, much sooner

https://forum-en.gw2archive.eu/forum/game/bltc/Gold-sellers-vs-BLTC/first#post581941

Playing for the inflationary compensation

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I think it’s fair to judge inflation on the items that are worth to think about in end game. Maybe the precursor example is a bit limiting, but it’s the best example for what i meant to say

You would be entirely incorrect in an economic standpoint.

Inflation is measured by the price levels of goods people buy regularly, not the price tags on private jets or other “endgame” goods people buy when they’re extremely wealthy.

This is correct, you cannot measure inflation by luxury goods, or by a single good, or by the several other assumptions you’re making (sell orders represent sales?).

Paid Tournament Bug

in Bugs: Game, Forum, Website

Posted by: Peter Larkin.6975

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Peter Larkin.6975

Lead Game Master

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Hey Seveer,

I am going to be forwarding your information on to Quality Assurance, but can you file a Support Ticket as well? This will help us track your issue specifically in addition to addressing the bug causing it in general.

https://en.support.guildwars2.com/

Additionally, can you access your map to use a waypoint, the WvW panel [B] to go to one of the WvW maps, or the PvP panel to “Go to the Heart of the Mists”? If that doesn’t work, try hanging out on the map for a while to see if it eventually kicks you back to the PvP Lobby.

Thanks!
Peter

Ascended amulets and ascended items overall.

in Guild Wars 2 Discussion

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

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We do plan on adding more stat combo to existing ascended item types as well as adding more stat combos to new types.

~Izzy @-’—-

~Izzy @-’——

Sickening market manipulators

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Remember that Sell orders != supply and buy order != demand

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Crafting and kill variety are not part of today’s dailies. Check your computer clock and make sure the date/time/timezone are all correct. There’s currently a bug where the game is using your computer time to determine which dailies to display, but the correct (server) time is used to actually track them. So if your clock is off, it will display dailies from a different day. Some of them might be the same as the actual dailies, so you can advance them, but you won’t be able to complete the others.

wood chests dropped from mobs

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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We’re looking into the chests appearing at the wrong times.

downscaling not working

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Right now the events only scale to 20 (and the number of spawns caps at scale 10 so the area doesn’t get flooded). One of the things we’ll be doing over the next few months is adding support for much higher scales—so veterans and champions will start showing up at very high scales, or they’ll gain new skills, etc.

Revert changes in corrupted shortbow

in Suggestions

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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It was almost too late to get the fix into last nights build. I’m really happy that we were able to make it happen!

Lead Designer – Living World

I enjoyed dungeons.

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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I’ll look into making a safety net for the iron forgeman fight if you die in the lava. Thanks for letting us know.

A bow firing flying rainbow unicorns

in Guild Wars 2 Discussion

Posted by: CC Meinke.2749

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CC Meinke.2749

Community Coordinator

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Hello everyone,
this thread has been accidently moved, sorry for the inconvenience and confusion.

New Grenth, intentional or bugged?

in Dynamic Events

Posted by: William Fairfield.1428

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William Fairfield.1428

Game Designer

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We are currently looking into the rewards for events like this. I will post more information on this as it becomes available. Risk vs Reward is most certainly something we are thinking about.

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The bug with sylvari has not been fixed yet.

Playing for the inflationary compensation

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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Actually about 15% of the population finds making money very fun, irrelevant of the uses of that money. Ever gotten unnecessarily rich in a single player RPG like Skyrim?

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Nine hours from bug raised to patched. Not bad, not bad at all.

“Black Lion Trading Company Gem Store
Fixed a bug where some players using the Makeover Kit were not getting the face they selected.”

That’s actually a seperate issue with human characters, sorry. : (

Can't add runes to my armor?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Check the runes’ level and the armor’s level. High end runes can’t be used in lower level armor, and vice versa.

Game Update Notes - January 28, 2013

in Game Release Notes

Posted by: EvanTeicheira

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EvanTeicheira

ArenaNet Alpha Team

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Living Story

  • Fixed a bug that caused the new Flame and Frost: Prelude content not to appear on all worlds.

Events

  • Fixed a bug where the Risen Priestess of Lyssa’s clones were able to summon more clones.

UI

  • Hid blank world event UI for Temple of the Silent Storm Week.

Player Vs. Player

  • Fixed a bug where signets would lose their passive buffs at the start of PvP matches.

Items

  • Returned the Corrupted Short Bow to its former majesty.
  • The advanced harvesting tools sold by laurel merchants now have an appropriate level restriction.

Black Lion Trading Company Gem Store

  • Fixed a bug where some players using the Makeover Kit were not getting the face they selected.
ArenaNet QA Team

My Gold is Gone?

in Account & Technical Support

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Sounds like your account was accessed by someone else. Please immediately change your password, and you might consider using an authenticator.

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Zeivu, don’t lose hope! Our general policy is “No item refunds” (for various reasons), but because the makeover kits are (potentially) real money items, we’re looking at a better solution for this specific problem.

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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You can contact customer support at:

https://en.support.guildwars2.com/app/ask/

Try “Gameplay” as the category.

Dodging not countig towards Daily

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Some of the dailies might be applicable to the day your computer thinks it is, so you’ll be able to progress the achievement partway by doing those dailies.