Guild Wars 2

You can change your password directly through the Account Management page: https://account.guildwars2.com/account

If you do not remember your old password, you will need to work with Customer Support.

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

You may request a refund via Customer Support. Someone from the payments team will then discuss it with you.

While we appreciate the reports, we’re frequently sending thread links to specific people who may not be able to address the other bugs you’re reporting, which makes lists of bugs less helpful. Please make a specific thread for each bug you find so that we can make sure it gets to the appropriate party.

I’m going to lock this thread, but we appreciate the help finding bugs, so please keep reporting them! Thanks!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

We had a bit of a hiccup on the forums as some of you experienced. We should be out of the woods now though. Thanks for being sure we were aware!

It means the first post was deleted. We get a notification about it and remove the thread. Hope this clears up any confusion. ^_

We had a bit of a hiccup on the forums as some of you experienced. We should be out of the woods now though. Thanks for being sure we were aware! ^_

We had a bit of a hiccup on the forums as some of you experienced. We should be out of the woods now though. Thanks for being sure we were aware! ^_

Thanks for your suggestion, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your suggestion, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Are you guys receiving a crash log when this happens? If so, can you provide that log in this thread?

@Papulatus – Could you please attach a Game Advisor report to this thread so that I could look into this crash issue a little further? You can attach the report by clicking “More posting & formatting options….” below.

http://us.ncsoft.com/gameadvisor/

Hi Fluxion – This is a pretty loaded question that can be difficult to answer. Generally before updating your video card you will also want to look into upgrading your motherboard, processor, and memory. In addition, in order to support all the new hardware you may need to look into getting a higher wattage power supply as well.

Since you have a 32-bit operating system, and plan to get a card such as the HD 7750 I would highly recommend switching to a 64-bit operating system if your motherboard will allow it and in turn also upping your RAM to go along with it as well. You will not be able to utilize this card to the best of its’ abilities without first upgrading your operating system and memory otherwise you will then create a bottleneck for the rest of your system.

While we cannot provide specific recommendations for any one brand or manufacturer, I hope at least this will give you a better idea of where to start looking.

I am locking now this thread because of its nature (it does not really fit inside the scope of Players helping Players after all). I am sure that there are still discussions around the engineer to come and we want to see them all; however, we would ask you to keep on the debate when the rest of the subforums are open, an event that will arrive soon enough.

You will find there a special subforum for the engineer then.

Thanks for your understanding!

Although we do appreciate every piece of advice we can get, I am going to lock this thread, as it does not really fit inside the scope of Players helping players. The rest of the forums will open soon enough and there is a category specifically created for this kind of suggestions and general GW2 discussion.

Thank you very much for your understanding!

No new build today but we’ve updated the Game Status Update, that is available on the wiki: http://wiki.guildwars2.com/wiki/Game_status_updates

wizwot.6895:

Sold items 8 hours ago but got no money. Did client repair, cleared mail without success. Sent bug report.

What do you mean you cleared mail? Did you check the Pickup tab in the trading post?

AlMod.6215:

What:
Every tab in Trading Post contain only this message:
“ERROR: Invalid authorisation”
How to repeat:
Log in to the world with any character, wait until you got kicked for inactivity.
Known ways to fix:
Launch client after completely closing it.

Hope this helps someone and get fixed soon

Interesting. We didn’t know about this particular path. Thanks for the information. Yes — closing and re-opening the client should fix invalid authorization problems.

Hey guys. Make sure you’ve visited a Trading Post NPC and checked the “Pickup” tab if you have not already. Items are not automatically delivered to your character, and need to be picked up from a trading post NPC in one of the major cities.

The regions are North America, Europe, and Other. (Other connecting to the NA servers.) A copy purchase in NA means in Canada or the US, so this should be just fine.

Veeber.3192:

Hucksteel.4086:

So the only way is to go through my bank then? Right on, thanks – makes it easy.

No. It’s best to go through support since they have publically said they will give refunds. Going through the bank could have ramifications, and yes your bank will permanently log this and could affect future chargeback.

Veeber is 100% correct. We will help you, so please contact Support.

Thanks for the reports! Unfortunately, we’ve been unable to reproduce this issue after testing it on our end. Is it still happening? If it is, we’d appreciate any additional information you can provide, such as what profession you were playing (Thief, by chance?),whether you were doing this story solo or in a group, what steps you’re taking before getting stuck, etc.

Thanks for the reports! Unfortunately, we’ve been unable to reproduce this issue after testing it on our end. Is it still happening? If it is, we’d appreciate any additional information you can provide, such as whether you were doing this story solo or in a group, what steps you’re taking before getting stuck, etc.

Hi,

As the feedback section is not opened yet, I will close this thread.

Thanks for your understanding.

Try running the game one time with the -diag command line option, as described here: http://wiki.guildwars2.com/wiki/Command_line_arguments

After that, run one time with the -log command line option, and grab the file called Gw2.log in My Documents\Guild Wars 2.

Post the contents of both files here and we’ll take a look and see if we can figure out what’s up.

Hi,

This forum is not a suggestion one, as the appropriate section are not opened yet, I will close this thread.

Thanks for your understanding.

Hi,

This subforum is not a suggestion one.

As the appropriate sections are not opened yet, I will close this thread.

Thanks for your understanding.

Thanks for the reports, everyone. While we’ve noted the bugs mentioned in this thread, please make a separate thread for each bug you’re seeing in the future. We’re frequently sending thread links to specific people who may not be able to address the other bugs you’re reporting, which makes lists of bugs less helpful.

While I’m going to lock this thread, we appreciate the help finding bugs, so please keep reporting them! Thanks!

MadChef.4203:

MadChef.4203:

Quicksilver.1578:

MadChef.4203:

I scanned through this thread and I don’t think anyone has written about this issue yet…

When buying quantities of a single item that are divisible by 10 (10, 20, 30, etc…), the system seems to be dropping the 0 in the quantity amount, but keeping the full amount you are being charged.

For instance, I just tried to buy 40 onions and 40 carrots. I was charged the full price for 40 of each, but I only received 4 of each.

Is there any way I can get reimbursed for this?

As you probably know by now from reading the other posts. This is because as you clicked buy, someone else probably bought those. The rest of your money should be in the pick-up box or still on the I’m Buying section as it’s now put them into order mode for when more come in and the price you paid.

No, that isn’t what is happening. What is happening is a bug where when you type 40 in the buy box, the 0 disappears and you only end up receiving 4 items even though it charges you the money for 40. The money is not returned to the wallet or into the pickup window.

The same thing happens with any multiples of 10 so it seems the 0 is the problem.

This happens a lot so I’ve been careful to go back in and retype the number when it drops the 0, but I’ve slipped a few times and lost quite a bit of silver to the void in the process.

Here’s a screenshot..

Bumping this post in hopes of getting a staff response…

Here’s the screenshot, again.

Hi,

Thanks for the report.

I haven’t directly responded to this yet, but that’s only because I don’t have a complete answer for you. Our QA team has confirmed that there is a UI bug where if you type 10 or 20 it can sometimes drop the 0 from the quantity and make it look like it’s charging you for ten times that amount.

We’re going to fix that bug. We believe that it doesn’t actually charge you for the ten times amount, but we’re still investigating.

Hi guys,

We’re still working on a fix for those who can see the trading post, but can’t click buy or can’t sell. Hopefully we have something for you guys soon. Deleting the local.dat file – while the game is closed – is our current best self-help solution.

For those that can’t see the trading post at all, the root cert update is our current best self-help solution. When that doesn’t work, there’s a strong chance that there’s a firewall, antivirus, or proxy problem blocking you from using the trading post.

Shade.1987:

I can’t place a custom order to buy anything. When I enter my price per unit and press “Place order” I get the message " Unknown tp.buy.succrss.header". And the same amount withdrows from my account.

Hi,

I believe the custom order may have worked, but there may be a bug in our UI code telling you it worked. Could you check your My Transactions tab for ‘Items I’m Buying’ ? It should show up either there or in ‘Items I’ve Bought’

fortunae.4169:

GaileGray.9587:

DABhand.2079:

120829-017005 – is my initial ticket
120905-008216 – is my follow up referenced to the last ticket, because the last ticket was not dealt with

This is also far behind the norm, and we’ll take a look at this today.

Hi Gaile,

I’m really not trying to be confrontational but could you folks please give us at least some indication as to where the team are in terms of tickets being “looked at”? Given that I (and, from what I gather looking at several forum posts, others) are now past the 72 hour mark and haven’t had any response whatsoever from a CSR, it’s getting pretty frustrating.

Thanks.

It’s a fair question. I’m going to see if I can get an update about that within the hour. It’s Sunday, and I know we have a lot of agents working, but this overview would best come from a manager. They’re on board, and I’ll see if I can get details for you guys.

Ensir.1457:

Again Reference number 120826 – 004864 created on the 08/26/2012
E-mail from Pluto tell me they pass it on and nothing more
15 days now and still bloody waiting
Why as my e-mail address been add to this account Ensir.1457 when I never used it for this account

SO very sorry about this delay, as well. An agent is working on it right now. If s/he has questions, the ticket will get an update, otherwise I think this will be addressed very soon.

DABhand.2079:

120829-017005 – is my initial ticket
120905-008216 – is my follow up referenced to the last ticket, because the last ticket was not dealt with

This is also far behind the norm, and we’ll take a look at this today. Please note, threats of legal action do not move your ticket to the front of the queue, nor do threats of charge-backs or BBB complaints. But right is right, and unless there’s something additional that I cannot see in your notes, this should be addressed very soon, with our apologies for the delay.

trb.7052:

GaileGray.9587:

trb.7052:

aaaaaand it still says my account is suspended when I try and log into game.

seriously …

argh its not unbanned…

Oh gosh, that’s awful! Can you please update the ticket and let them know? I will also alert the team.

Edited: Updated the team. You do the same on your ticket, please. Sorry!

Just FYI, still suspended.

Please try again. Looks like human error, and we do apologize for that! But I’m assured you are good to go now.

Just gonna stop by and let you guys know that we are aware of ALL of the issues with AMD Eyefinity and Nvidia Surround. We’re prioritizing these things, which can be a bummer for those of you that have these awesome setups, but will definitely be addressing them in the near future.

I’m glad the camera fixes that we got in addressed the issue with the camera getting stuck. The UI placement and all those wonky issues with character select, creation, cinematics, etc will get some love, too, soon.

By the way, I’ll keep my eye out for any new issues that pop up with these setups. Your voices are being heard .

-Bill

And you’re welcome!

Pilgrim Dread.6847:

Well, finally got it working. Installing as we speak.
After following all of the above suggestions to no avail I went into Windows Update (for XP, under control panal -> security center -> windows updater ) and downloaded every single (nonessential, software, and hardware) update available from Microsoft’s website. No idea why I didn’t think of this earlier, but now it’s working.
I hope this helps some people. Good Luck and see y’all in game!
: )

This was most likely not having Service Pack 2 or later, which is REQUIRED to play the game . I say this with all caps because it will block the updating process without some of the security updates included in these service packs.

If you haven’t already, make sure to install Service Pack 1, 2, and 3 if you have Windows XP!

-Bill

Hi,

The feedback forum is not opened yet, that’s why I will close this thread.

Thanks for your understanding.

For people trying to install from disk, try downloading Gw2Setup.exe from:
https://account.guildwars2.com/download/win

Once downloaded, run this file to run a more recent version of the installer. There’s a known issue that has been blocking a very small number of players from installing from the .exe included on the retail disks.

-Bill

Alternatively, you can download and install the latest AMD Catalyst™ Application Profiles to fix this issue.

1. The latest Application Profiles can always be found here.
2. After installing these profiles, you must restart your computer for them to take effect.

UPDATE NOTES 09.09.12

Skills & Traits

Mesmer

• The Prestige – Fixed a bug so that Burning duration no longer amplifies when additional enemies are present.

Ranger

• Beastmastery Trait: Instinctual Bond – Now grants 5 seconds of quickness to the player’s pet and can only occur once every 50 seconds.
• Pets can no longer be revived using the “F” prompt. This is because you can either use F4 to swap pets which will bring that pet back alive or you can wait until you are out of combat at which point you pet will revive automatically. We felt it was doing a disservice to Ranger players to incentivize them to spend a long time reviving their pet when it was a very inefficient thing to do and happened after combat anyway. This will also help clear up “F” to interact functionality.

Guardian

• Tome of Wrath – Removed Stability, added Retaliation; increased the health of the transform
  * Zealot’s Fervor – Players can now move while casting this skill; increased cast time to 2 seconds; reduced maximum targets to 5
  * Judgment – Knockdown is now 3 seconds
• Tome of Courage – Removed Stability, added Protection
  * Heal Area – Base heal increased by 33%
  * Pacifism – Reduced maximum targets to 5; increased cast time to 2 seconds; reduced daze duration to 2 seconds
• Shield of Absorption. The second half of this skill will now unlock in PvE.

Story

• “Bad Blood” – Exiting the conversation will no longer arbitrarily lock the player into a choice
• “Mirror, Mirror” – Adjusted difficulty.
• “The Hatchery” You can no longer do the final step before doing the intermediate steps.
• “Dredging up the Past” – Fixed blocking bug during the first step.

General

• Fixes for various blocked events and skill challenges.
• PvP games played/won will not increment in activities.
• Fixes for various map bugs that allowed players to get out of the map.
• Interact “F” should use the following priority:
  1) Your current selection
  2) Loot
  3) Revive/Stomp
  4) Anything else
• Updated the recipe for Superior Rune of the Ranger to match the rarity of other Superior runes.

Today’s Game Status Update has been posted to the wiki: http://wiki.guildwars2.com/wiki/Game_status_updates

trb.7052:

aaaaaand it still says my account is suspended when I try and log into game.

seriously …

argh its not unbanned…

Oh gosh, that’s awful! Can you please update the ticket and let them know? I will also alert the team.

Edited: Updated the team. You do the same on your ticket, please. Sorry!

Exorno.5861:

If you’re handling tickets by order recieved, why has ticket #120826-004269 still not been resolved? It’s become very frustrating for the person involved.

I do not know the answer to that, and I will find out. Does it involve access issues?

Deminent.9123:

GaileGray.9587:

A few general observations:

• Please provide your oldest ticket number when you post.
• Please go in and close your other tickets; that will help you and us.
• If you have more info, or want to check on the status, update your oldest ticket.
• Please do not make exaggerated claims. I can see the dates of the tickets and there have been a few claims of “I’ve been waiting a week” for an issue that was reported a few days ago.
• Please note that we send automated responses because it does help some players. These mailings are not considered a final answer — as the mails themselves state — and we know that many people will continue to need help. We ask that you not get insulted (or insulting ) when you get the mass mailings, and understand that while you may still need personal assistance, there are others for which the mailing was extremely helpful.
• We appreciate your patience, and are working hard to get all the issues resolved, from forgotten passwords to hacked accounts to linking questions.

Hey Gaile,

It took 10 days for me to get my account back and now I am happy as ever to be playing again. Thank you for all the efforts your team is putting in to resolve these issues and good luck to the future of this game.

Deminent

Thank you, sincerely, for your positive attitude. 10 days is far too long, and we know that very well. We’re working those numbers down to a few days, at most, and again, I’m glad you’re back in the game and appreciate your grace in your kind words!

Jayman.9826:

GaileGray,
I have seen you state above that having more than one ticket open can slow down our response time. My issue is that I have had a couple of pressing issues that needed resolution, and I had to create a 2nd ticket for a 2nd issue while the first was being looked at. When the first issue was resolved, it seemed that both my tickets got closed. I have since created another ticket to only include the issue at hand, and updated my old ticket (dated from august 30) to mention I still needed it resolved.

I am not exaggerating the date of my original ticket on my account ban issue, but because it was closed when the other issue was fixed I am unsure if even it is being looked at or ever was, and I am not sure if I can comfortably close the most recent ticket that I put in which is 3 days old.

120826-011612 from 08/26/2012 – resolved ticket with billing issue

120831-002045 from 08/30/2012 – ban and billing issue ticket that got closed prematurely

120905-010453 from 09/05/2012. -ticket submitted with only ban issue

I am unsure if there is anything that I should do regarding these tickets, and even though I know you have been busy, I have been waiting a long time and not having confidence that my ticket will go through since it was closed without fully being looked at.

Jayman — I understand your confusion. Having one ticket to deal with two major issues is still best, and I think the way you’ve handled this is ok. But sure, I completely understand why you felt two tickets were required.

Please, please, please read this: Do not submit multiple tickets. Submit one ticket and update it with more information, or update it to ask for more information about your status. Multiple tickets clog the queues, and they actually slow the process of answering you.

Thank you for reading.