Guild Wars 2

Hello Synrae, I’m sorry this bug snagged you! It should be fixed now. I don’t believe there is a way to choose the other option now that this one is selected (it’s risky to change character data.) However, it shouldn’t effect what order you choose to join in the future. Picking plan A or B will only effect how you approach this specific quest split.

I sense that we have a couple too many sticky posts. The support process can take a few days to get an issue resolved. It wasn’t the intention to have a thread for current support issues, but rather to have one that highlighted people who had been waiting for much longer.

I’m going to unsticky this post and ask that you use the other one — Unresolved Tickets — to follow up.

To repeat:

We have not been able to find a single case of gold going missing from an account unless:

1. It was hacked
2. The account holder is not considering that gold is based on characters and not the account, is looking for gold in storage instead of on a specific character

If things look normal but you feel you are missing gold, check all your characters and I bet the vast majority of you will find you do have the gold, after all, just on a different character.

If you think you may have been hacked, please change your password immediately and contact Support for assistance.

Update — Monday, 10 September

Today, we sent out emails to players who have tickets at least five days old. We want to take care of players who still need help. You can help by closing out resolved tickets or by reopening/re-prioritizing tickets that still need attention.

The emails fell into three categories:

1. The ticket is about a game issue and it is still open. If the issue you wrote about has been solved, please close the ticket through a link in the email. (Please check out the Guild Wars 2 Game Status Updates for info on recent changes to the game.)
2. This ticket is about a hacked account or a login issue. Again, the ticket is still open, but if your problem has been solved, you should close the ticket by using the in-mail link.
3. These tickets may cover any kind of issue, but the ticket has been closed because it appears the issue was resolved. However, if you still need help, you simply click the link in the email and that will reopen and re-prioritize the ticket so we can help you as quickly as possible.

If you received the email, please help us help you (or other players) by clicking the link when appropriate. If you clicked the proper link, you’re good: The ticket is closed or reprioritized, as appropriate.

If your ticket is more than five days old, please post in the Tickets for Review – 5 days and older [merged] thread.

The ticket is ok — it’s updated, so it’s still open.

You probably will get an email, but if you still need help simply do not click the close button and you’ll be fine.

We don’t have a timeframe for this feature, and in fact I’m not really sure how it will/would work. Most people have an entirely different display name than their character names, so I think your friends will get used to this with time.

Here’s a short list of updates. I’ll have more info on a new process in place for reprioritizing and/or closing tickets, as managed by the player. I will post that in the sticky section soon.

120826-004269 Resolved
120826-011612, 120831-002045, 120905-010453 Resolved
120828-005968 and 120904-009007 Resolved 9/9/2012
120828-021910 Resolved
120829-014001 Resolved 9/8/2012
120831-015265 Resolved 9/8/2012
120831-021599, 120902-001379, 120905-005822 Resolved 9/7/2012
120826-012235 and 120828-021102 Account is accessible, but we are unable to address this issue at the present time. Still in the queues, not forgotten.
120828-001259 Account is accessible, but we are unable to address this issue at the present time. Still in the queues, not forgotten.
120831-000675 Awaiting acceptance of the Karma Exploitation appeal requirements. Should be resolved soon.
120831-021206 Unable to resolve as the purchase was not made through us. Please contact the original seller.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hey Otakunata, was Pyzor still around if you remember? He is the one you’re supposed to interrogate. Do you know what happened after you defeated him?

Hey all,

I would like to request some diagnostic information from you all.

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: C:\Gamse\Guild Wars 2\GW2.exe -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. You can than attach them to your post here.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your question/suggestion, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

paradisegamer.7034:

Here’s my theory. Where other games may find and skip over bad sections of your RAM, GW2 says, “Hey, sorry buddy, I’m gonna crash now.” 12 GB out of my 16 GB of RAM were a-ok. For what reason GW2 works this way and none of my other games do, I’m not sure. But there are a ton of people playing this game. If that’s what GW2 is programmed to do, I wouldn’t be surprised to see a fair amount of people come out of the woodwork who don’t realize one of their sticks is bad. I know I sure as heck didn’t.

The main reason the game is vulnerable to errors like this is because we store the data in a compressed format on disk. Since the whole point of compression is to reduce redundant information, it can’t tolerate even small defects like a single-bit error. If you flip a single bit, you could end up interpreting all of the following data incorrectly and end up with garbage. To ward against insidious issues like this, we validate the data as we stream it from disk. In many cases, we’re not able to recover from bad data, so we do the best we can: crash and ask the user to repair Gw2.dat the next time they run the game.

I’m very happy to hear that you’re back in the game, running without issue! Hopefully we can get everybody else back in as well. = )

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your question, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for the discussion, but this subforum is for Players Helping Players (strategies, computer compatibility questions, etc) rather than a place to discuss the yays and nays of each class.

More forum sections appropriate for this topic will be opened in the future though so have no fear you’ll have a place to discuss such topics later. Thanks for your understanding and cooperation!

I]m sorry to say, but at first reading, it seem possible that your account was compromised. Someone got your username and your password, perhaps from a database stolen from another game, a website, an email — any of the myriad places where there have been security issues.

We will help you re-secure your account, so please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Cheeseypop.3974:

Do people who have been waiting 10+ days for non-hack/ban related things have any prioritization yet?

david.5317:

^This. Its been 9 days for me. =(

JennD.9463:

15 Days for me. Apparently keeping my account secure was a mistake.

120826-012235

All three of you guys should have gotten or will very soon receive an email — the sender is Guild Wars 2 Support that gives you an update. The email will either indicate that (1) we believe that your issue is resolved and give you a chance to reopen the ticket if the issue is not resolved, or (2) we would like you to click through the provided link if the issue is closed, so that we can remove the ticket from the queues.

Each of you is well beyond the date that would flag you to receive one of these mails, so please let me know if you did not receive it.

Thanks!

acealucard.9368:

7 days pft today is day 11, good luck to you man

You definitely should have received an email today. Can you tell me if you did get one? (Check spam, junk, etc., if you don’t see it.) The sender is Guild Wars 2 Support.

Tattis.7512:

Huray! Just got a response to my ticket and account is no longer banned

A long wait is finally over, thanks!

Very glad to hear!

Grizzly UK.1209:

No such email received, ticket submitted on 08/25/2012 03:45 PM, response received on 08/25/2012 04:19 PM, I updated with further info/questions on 08/25/2012 06:57 PM, second response received on 08/29/2012 03:13 AM, I updated again with more info on 08/29/2012 04:52 PM, I updated again on 08/30/2012 08:52 PM, then again on 09/08/2012 08:48 PM and yet again on 09/10/2012 04:37 PM! That last update was simply because the ticket’s Status had changed to “Close” but no response from GW2 Support as to why it had been closed!

I have not received an email asking if I still need help, the last email I received from GW2 Support was the response from 08/29/2012 03:13 AM. Seems to me something may not be working correctly.

I am puzzled. May I have your ticket number?

Grizzly UK.1209:

Same thing happened to my ticket from 25th August, checked it about 4 hours ago and it was still showing as “Updated”, checked it again about 30 minutes ago and it was showing as “Closed”! No response, no reason, no nothing! So I updated it asking why it had been closed, it’s now back to showing as “Updated”.

Please see above, and please check every mail box, including “spam” and “junk.” You can help me help others if you let me know that you did receive the mail and where it ended up. Thanks for the help!

Echo.7259:

I was waiting 11 days for a response to my account issue ticket when something finally happened. They just up and closed my ticket for no reason. I did not received a response, notification, E-mail, just closed. Now after such an error, I am to wait another Week or more because of a support reps cruel idea of a joke? I’m not able to be patient anymore, I but in for a refund request, I’ll give that a bit, then issue a chargeback afterwards if necessary. I mean I was patient at first, but I’m so stressed with this, I just can’t do it anymore, I’m done and I need to move off from these unresolved problems.

120831-021206

Here is what happened and I’ll write up an update to cover this, because I’m sure other players will be confused, as well. You had an old ticket, and for some reason it had not been full resolved (for which we’re really sorry). On the other hand, a lot of other players in the queues had open tickets for issues that had been resolved, through support assistance or via a game update.

So we sent out a mail today to a large number of those in the queues that said, in short, we think that your issue may have been solved, but if not, click here and we’ll keep your ticket open and re-prioritize it to get you help as quickly as possible.

Please open the email that you received, click the link, and then click “I still need help” on the interface window that you see. You should hear back very soon. Because the “ticket closure” is tentative and you have this opportunity to get re-prioritized, to get into the right queue, into the right category, with agents who are waiting to help.

I saw this community-built guild database a few months ago, and I thought it might prove useful for guild members, leaders, and seekers:

http://www.gw2guilds.org/

Please note, this site is not run by anyone at ArenaNet. It is entirely community-built and community-moderated.

anako.1429:

Today I wanted to make a custom order for jute scraps. However, nothing happened when I clicked “Place order”, and I tried clicking it many times. After that time I noticed that ALL MY MONEY have gone. I didn’t click so many times to spend all of my money for sure! the saddest thing is that neither I have anything to pick-up on TP, nor did I have my money returned.

Almost two gold coins (I’m level 35) are lost. Now I can’t normally play the game.

I created a ticket, but I’m not sure how long I’ll wait….

Hi,

Check your my transactions tab for ‘items i’m buying’, your money/order is likely there. We take your money in advance for buy orders to guarantee that you can pay.

Please check your email. If your issues is more than a couple of days old, you should have received an email that asks you to let us know if you still need help or if your issue has been resolved. Click one link and you’re back in the queue, and prioritized to get help faster.

There are a few infractions that earn a 2-week suspension, but judging from your comments, this was just an error. We’re sorry if the suspension was longer than it should have been. We’re taken steps to ensure that every agent knows the suspension periods for infractions but occasionally human error arises and we do address those as soon as possible.

It looks that this really is working now. There was a random space in the credentials that was causing an issue.

Can your friend try that out now and see if it’s ok?

Hi everyone!

We’ve received numerous reports regarding blocked/stuck events in the “Straits of Devastation” map, and we’d appreciate any additional information you can provide regarding them so that we can investigate further and get some fixes in, if necessary. If you’ve seen a blocked event in the Straits of Devastation, please provide the following information:

• Meta Event Name
• Name of stuck Dynamic Event
• Objective text for the stuck event: i.e. is it an escort? x/y enemies wave that doesn’t spawn creatures?
• Date when you encountered the block: We want to verify that these issues are still current and occurring. If you have a chance to jump to the Straits of Devastation to confirm it’s still blocked, that’s even better!
• Screenshot (if possible)

Thank you very much for your help!

An agent really needs to take a look at that for you. Go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

twodollar.5193:

Its been over 9 hrs since my friend received an email stating that her account has been restored and can log in but it still says email account does not exist.
Any suggestions?

Dezi.8413
Ticket Number — 120906-000774

We are checking this now.

Hey everyone, thanks for the reports; we’ve been working on this issue since it started occurring, and we’re getting close to a fix. Thank you for your understanding and patience as we get tournaments up-and-running again!

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

The trailer isn’t targeted to people who know the game well, people who have played it, or people who have seen any of our previous trailers, information releases, or interviews.

You’ve all purchased the game already. You know all about the game. The trailer is not targeted to you.

Secondly, this post is off topic. This sub-forum is not for providing feedback about the game or its information releases.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hello all,

I just wanted everyone to be aware that we are currently looking into this issue. I will provide additional information if it becomes available.

Glad that you were able to resolve this issue.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

The OP’s issue is resolved. After clearing out in-game mailbox, they received their items. Note: we actually did message this on the forums. Anyway, I’m closing out this thread. Thanks.

Thanks for your feedback, but this subforum is for sharing links so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

You will need to work directly with Customer Support on getting control of your original Guild Wars account and go through all the steps required to verify that you are the owner of the game.

Please don’t open up multiple support tickets about the same issue. It not only slows down the speed at which you’re able to get help, but it also slows it down for everyone else.

Hello Xian,

Tech support does not currently offer phone support at this time. However, if you can give me your ticket number, I will take a look at it for you.