Guild Wars 2

Thanks for your feedback. We encourage you to be creative within the bounds of the Naming Policy.

Thank you for your suggestions, Stylish.

We have not released any additional information about player housing beyond what we’ve already released. When such information is available, it will be released in public.

Thanks for the suggestion, NLB.

You can read the Terms of Use for our assets in the Legal Documentation. At this time, the current Terms of Use does not permit monetization of our assets. However, non-commercial use is acceptable.

Thanks for the suggestion, Ghare.

Noxide.6427:

Looking for a response please

Looking into this now.

Hi Magmarrax – There have been some issues with the most recent Nvidia drivers and so the Launcher will give you this error message until you install the Beta drivers listed. This is completely at your own discretion – you do not have to install the Beta drivers if you do not wish to, however, just know that that particular error message will be there until you do.

I personally do not use the Beta drivers on my home machine, and I have this error message every time I start up the client but I haven’t (yet) had any issues using the non-beta drivers.

passion.5481:

My so called hacker is ONLINE at this time. He doesn’t respond to any of my messages – why should he?

(Time :20:55 pm CET)

Account: RealQi.1630

Looking into this now.

Calonn.7093:

I got a reply from support regarding my ticket 120904-002404 but the issue was not resolved and my tickets subject was changed to ‘access restored’ From the sounds of it there was an email that went out (that i did not get, yes i checked my spam) to reprioritize my ticket. So my question is, can anyone edit my ticket so its back in line to be serviced, or do i have to create a new one, go to the back of the line and wait another week?

No you will not wait another week. You’re on the review list now.

Madteddybear.1930:

Ok, I’ve gotten the account back, but the account that was restored no longer has access to the game…

I’ve reopened the ticket and now I just need someone to actually address it correctly this time.

Are you sure you added a retail code? The grace period is long over, and you need to add that code. But if you have, what is your ticket number, please?

Hang on to your suggestions. We’ll open a suggestion forum in the future. Just not quite yet. Thanks for your understanding and patience!

Hang on to your suggestions. We’ll open a suggestion forum in the future. Just not quite yet. Thanks for your understanding and patience!

Hang on to your suggestions. We’ll open a suggestion forum in the future. Just not quite yet. Thanks for your understanding and patience!

Hi Drargoz,

I have reviewed your Game Advisor report and it appears you are missing a very critical update for Windows 7. The latest revision of drivers from AMD.com now require Microsoft Service Pack 1 to be installed on your computer and it appears your PC does not have this installed. You can review those new requirements here: http://support.amd.com/us/kbarticles/Pages/AMDCatalystSoftwareSuiteVersion123ReleaseNotes.aspx

Specifically: (From AMD.com)

Notes.

When installing the AMD Catalyst driver for Windows operating system, the user must be logged on as Administrator or have Administrator rights to complete the installation of the AMD Catalyst driver.
The Catalyst driver requires Windows 7 Service Pack 1 to be installed.

In order to install this update, please visit windowsupdate.com and select all updates labeled “Important” or “Critical.” While not required, you may also want to review any updates under the label “Hardware.” Once installed, you may also need to reinstall your AMD drivers as they were installed without this update being present.

passion.5481:

What? Why? I’m also waiting 7 days and didn’t get any kind of response from you or your so called team?!

Why? Because I am human and I have not yet gotten to your post. It will be attended to and added to the list, since I see the ticket numbers in your sig. Please don’t be upset — we’re not ignoring anyone!

@xBinkus – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

gusta.1302:

so i have the problem with register gw2 CE retail code to another e-mail and not link it to the pre-purchase one.

Is it possible to buy a normal edition or digital deluxe and add the cd-key to my pre-purchase account??

Oh I don’t think you need to do that! If you have a retail code, the team can help you re-link. It may take a few days, to be honest, but I do believe it can be done. I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Xceptional.7985:

Hi,

It’s the 7th day of waiting for a response now.

I got permabanned on the 2nd of september.

Now I did get involved in an inappriopriate group chat (no racism, religious or politcal subjects nor personal attacks or linking to porn) shortly but the fact that it was a straightup permaban (account terminated last sunday) makes me think something else may have been at play as the punishment for a chat offense should not be this extreme.

Nearly all my hope was crushed by the termination.

Can you please shed some light on this?

Also, the reason should be a link to an explanation of why you were banned/had your account terminated.
Reason: 0 doesn’t explain anything.

Yep, that needs another look and it’s on the review list. Thank you.

The Naming Policy is located here: https://www.guildwars2.com/en/legal/guild-wars-2-naming-policy/

Thank you.

Hi Harami – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Calonn.7093:

I never got the e-mail that went out today to people with open tickets, and my ticket has been changed form its original subject to ‘access restored’ making me think that im probably no longer prioratized as a hacked account.
So far i’ve been waiting 7 days (which i know now is the norm for this kind of issue) But id rather not create a new ticket and start from square one, and it seems to me that i cannot edit the title of my ticket from ‘access restored’ to something more appropriate like ‘hacked account still need help’.
120904-002404
This is my ticket number, hopefully someone can help with this issue so i dont have to send in another ticket so i’m back in line once again.

I looked at your ticket, and I can see you still need help. We’ll get on that now.

1) People in the ArenaNet guild are not GMs. They are regular staff members who are usually just playing on their off-time. They are not necessarily there to work.

2) Every single report is investigated by Customer Support. They’ve got a lot on their plate right now, but those who are in breach of the User Agreement will be taken care of.

Your ticket is only a couple of days old. Please allow the team sufficient time to help you.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Magmarrax – That doesn’t sound good… did you install the drivers directly from the link or were you attempting a clean installation? Those should be the correct drivers for your graphics card and operating system so I’m not sure why you would encounter a black screen.

You may need to uninstall the previous drivers while in Safe Mode and then run Nvidia’s auto-detect feature to locate the drivers for you: http://www.nvidia.com/Download/index.aspx?lang=en-us

You will want to select “Option 2.”

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Please see above, Jenn. I have merged the tickets and will do so with any others, just to keep things tidy. Again, I’m sorry for the length of time in responding.

Edit: Incidentally, perhaps you missed my response here? https://forum-en.gw2archive.eu/forum/support/account/Unresolved-Tickets-5-days-and-older-merged/page/11#post48106 It’s not the most complete answer, but we do care and are trying to get some dev time to address this.

MarKiZamaZiN.7648:

I still cannot buy gems after 6 days of waiting in the support line. Got no more than a simple copy+paste “we’re escalating your ticket.” Recieved no E-mail to prioritize my ticket, so therefore I am posting it here. I am really disappointed in how you treat your customers. Please resolve this issue soon as my credit card worked the first week of the game, then just all of a sudden stopped working – most likely due to your stupid fraud protection system. This is really putting a bad taste in my mouth for your company.

Again, Incident: 120904-009514

You’ve been more than patient. I’ve escalated this and hope for an answer — or for you to get an answer — very soon!

WatchTheShow.7203:

What does it say when it rejects your credit card? The same thing happened to me, and then I realized at the top right of the screen (where you fill out your credit card information in-game), there are almost completely transparent pictures of different credit card names (VISA, MasterCard, etc.) that you must choose before clicking “next”. It’s easy to miss because they’re very grayed out and can be hard to see. That’s why my card was being rejected (because I forgot to tell it which card I was using).

I did not know that. Thanks, Watch!

JennD.9463:

I am not asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.

We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter, no forum acknowledgement – nothing.

120826-012235
120828-021102

I’ll be honest, Jenn. I was sure I was going to get into the tickets and see that you’d had responses to both (maybe “merging” message on the second) and while I knew you would not see a resolution, I felt you would have seen a response.

Instead, you’re right: Nothing. And that is very, very strange. I’m going to discuss this with the team now, for while I know we don’t quite yet have the answer to the “tome” questions, you should have received some kind of response.

Thank you for your restraint and the courtesy you’ve shown in this post and in your patience.

If you’re having issues joining a party member’s personal story, please post here so that we can collect more information on the issue. Thanks!

For the moment, hang on to them.

Thanks for your question, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

I would first recommend going into your Control Panel and under “Mouse” (may need to click “View by: Large Icons”) there should be a “Pointer Options” tab which will allow you to see whether or not you have “pointer trails” enabled for display. If so, I would uncheck this.

Thanks for your feedback (and the kind words!), but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for the report. It looks like your drivers are fairly old as they’re from 2009. I would definitely recommend updating to the newest drivers, preferably through a clean installation.

I have located the most updated drivers for your graphics card for you: http://www.nvidia.com/object/win7-winvista-32bit-301.42-whql-driver.html

Please try updating your drivers to see if this has any affect on the issue.

I’m sorry to hear you guys are experiencing this issue but I would like for you to try a command in order to resolve this issue. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

You received that today? I need to learn more about this — it should not have taken that long.

Anyway, I’m glad you’re back in the game. Thanks for letting us know!

This is something we discussed during today’s meeting. We are aware of this bug and will be addressing it as soon as possible.

Silentear.3490:

Should we be afraid to report bugs / rule offenders ?

No, you definitely should not hesitate. Can you provide your 12-digit incident number?

Pictish.3410:

The bot you were reporting for spam used his alts for counter reporting you, I would assume if enough people report someone it would autoban them.

Let me clear this up right now. We do not have auto-banning. Each report is reviewed by a human being, and no amount of griefing will lead to a suspension or termination — the issues must be verified as legitimate.

Edit: Thanks for the responses! There should be a fix on the way for the bug.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Carter,

If you’re still experiencing this issue could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Ukie – Have you tried disabling your User Account Control?

Windows Vista:
1. Go to your Start Menu and then select the Control Panel.
2. Type “UAC” with the magnifying glass.
3. This will bring up a link below labeled “Turn User Account Control (UAC) on or off.” Click this link.
4. Uncheck “Use User Account Control (UAC) to help protect your computer.”
5. Click the “OK” button.

Windows 7:
1. Click on the Windows Start button.
2. In the search box type ‘UAC’.
3. Click on ‘Change User Account Control Settings’.
4. Move the slider down to ‘Never Notify’
5. Click the “OK” button.
6. You will then be prompted to reboot your computer.

Please reboot your computer at this time. Once your computer has rebooted please try logging into Guild Wars 2 again.

Customer Support is working through a lot of tickets. Every report needs to be looked into. They’ll get them soon enough. Thank you for the report.

Hi twofatslugs,

Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”