Guild Wars 2

If you’d like to make a suggestion, please post in the sticky that already has a large list of suggestions going already. Thanks!

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Edgrrr.3890:

Gasp…. I can speak ! No more must sit in my hole in the dark. I am FREE! tytytytytytyty! ty. 8 days in the hole . from error 3002.

Glad your back, and thanks for the update!

Saywaat.5871:

Seriously… get hacked then wait 8 days to get account restored after mailing back and forth 4 times.

Logg in play 2 hours, go to work 10hours get home and logg in seeing Account is suspended.

So this means 8 days more of wating?

Yes i have changed password etc..

Assuming you updated your ticket or submitted a new one, what is your 12-digit incident number?

DimeBagWylde.8271:

yea.. a minimum 5 days to a week to hear anything back is crazy bad service…

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

furthermore.. the only “live support” offered is 5 hours a week. (from the parent company).. dunno how they expect to compete with the big boys with problem solving like that.

You are completely wrong on this. Support works around the clock, every day of the year, including Christmas. Please don’t make statements like this — they do not contribute, they are wrong, and they insult to those who are working hard to help people.

Clearly this doesn’t apply to level-capped players, but have you considered targeting content at a higher level than your character? I prefer difficult content, so personally I tend to look for content that’s 2 levels higher than my own.

This feature is not available at this time. In the future, we’ll be adding more features such as this one. Thanks.

acealucard.9368:

guess Gayle still ignoring me for no reason?
this CS is awful i really want a refund guess i ll have to charge back

You posted 30 minutes apart to complain about not getting a response? Have you seen the number of posts? It’s not possible for me to get into every thread on a 30minute timer.

Please don’t be impatient, I have added your issue to the list and it will be researched today.

Digitalzombi, we will definitely process a refund for you. If you have not done so, please update your ticket and let the team know that you experienced this loss and they’ll take care of it for you.

We are working on two things in relation to this situation: The ability to remove cards and increased protection against unauthorized purchases with saved cards. This is a very high priority, and the team will roll this out as soon as possible.

IronHide.2176:

I am playing a sylvari Necromancer minion master with a Staff. I get to the story mission where I have to fight the Lich while the centaurs fight the undead. I don’t know who designed this but clearly they thought that only Gaurdians or Warriors were going to do this quest. It forces you to use a sword that doesn’t even have good attacks or powers. As a Necromancer who uses his minions to take the brunt of the damage this means that I am now completely out of my element. I have tried all the different options of utility spells but since they are all minion spells and I’m being gang banged by six different undead brutes plus the lich without my staff to support the minions that means I am kitten. I tried using other unlocks I have but nothing works and now all my armor is broken and I have to restart it. I can’t get past this quest as it currently is, this ladies and gentlemen is a badly designed quest.

Hello IronHide,

Can you please give some more specifics as to which step this is or the level? What Order did you select? Off the top of my head, I think you may be fighting Mazdak, does that sound correct?

We can have someone check into that once we know a little bit more.

Thank you so much for taking the time to leave this feedback.

~Sarah

Rolo.9248:

That’s been my experience thus far as well, save for some Barrens chat.

I strongly encourage you to report any offensive or abusive chat in the game. Customer Support will investigate and take action on people who do not abide by the Rules of Conduct.

The old launcher was always intended to be a placeholder for such time that we could get a full-featured launcher on which the team could include news and information. There are no plans to go back to the old launcher.

And our agent responded to you today. Could you please check your gmail account? It appears you have more than one email, but you should have gotten a response there.

Pong.7934:

Hello, I forgot to bank my Reading Glasses before deleting my character and want to know if there is a way to get my Reading Glasses back without spending more money on gems. Thank you.

Sorry, no. That’s why we have a rather elaborate deletion process for characters: to remind someone to remove the items from the char before concluding the deletion. I’m sorry that you lost the item — I’ve done the same thing myself.

A fix for part b) is in the works. This should also help mitigate the issues of part c) since you won’t have to mash F2 so much, though I am also aware of this issue.

Part a) varies depending on each pet, so perhaps a list of the ones that are particularly troublesome could help to get them looked at =)

Thanks for the suggestion. We’re aware of this request from ranger players.

Actually, you can include an image in your post, as so many people have done in the forums. If you need to illustrate anything with the use of an image, you may attach an image to your post.

Friendly note: Did you know we have spoiler tags in the forums? Could prove useful for lore discussions.

We have not revealed any information about future content releases at this time. When such information becomes available, we will release it to the public.

Secondly, we haven’t said anything about what continents or locations would become available, so your mention of Crystal Desert is pure speculation on your part.

Thanks for your suggestion, Preek.

This topic doesn’t contribute meaningful discussion to this forum, so our moderators will have to close it. If you’d like to discuss the game, please find a thread and discuss the game. Thank you.

Please check the News and Announcements sub-forum. You will see more detailed update notes there. When we get into the cadence of a more regular build schedule, we’ll be publishing detailed Update Notes. Thanks.

Thanks for the suggestion.

“Gangnam Style” was pretty popular around the studio during the launch period.

Syllanos.5063:

I have just received mail from GM Kaine about my account incident #120908-002631. He/She said that i used unauthorized third-party application and the account will no longer be accessible and will not be reactivated. I’m so sad and really want to cry out loud.
I’m only use Team Speak 3 to communicate with my friends. Is this count as a ‘’unauthorized third-party application’’ ? In the mail He/She did not name the “unauthorized third-party application” they accused me. Is this a one-side argument ? They say i’m guilty because i do something which i’m not even do violate their rule and boom ban never lift
What do i do now ? I don’t want give up everything easily like this. My friends, my guildmate are waiting me come back and i spent a lot of time to reach current stage. Please somebody give me advice how to deal this case

In nearly all cases, the third-party program is a bot program, and the cases of this determination being made in error are very slim. If your account was not hacked, and if you were indeed blocked for this reason, then I’m sorry, but it’s unlikely that an error was made.

TeamSpeak will not prompt this block. Bots, hacks, cheats, exploits, or any advantage-giving program can prompt the block. If you truly did not use any such program, go ahead and refresh your ticket to appeal the decision. But please, there are a lot of people waiting for help, so if you did use a program such as I described, don’t appeal because it will be a waste of time.

Thanks for the suggestion, everyone. Our team is working on this feature. Thanks.

Thanks for the suggestion.

Freckled.3149:

I appreciate being unlocked but I still have a character that is not back and restored. It was deleted by I assume the hacker and has yet to be restored. Character name Manara Serous Asura Elementalist level 25.

Is my ticket still open? Should I create a new one? can my character even be restored???

Any help would be appreciated.
Original tickets were
120906-003112
120906-001076

First, we do not have and will not be able to offer a service that restores a single character or a specific item. In the future we will be able to offer a service that will restore the entire account to a period close to the compromise incident.

Account Restorations are not available yet but should be available pretty soon. Do keep in mind that the entire account is “rolled-back” so any progress made while you wait or until the service is complete will be lost. I like people to know this so they realize the way the system works.

Please report all suspected bots in-game so they can be investigated. Thanks!

MaeBones.4630:

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

Please go back and add any pertinent info to the first ticket, and close the second. Thank you.

On the list now. I took the liberty of updating the subject to the first ticket number.

Hey guys, I’m sorry that you’ve run into some issues with getting stuck in the terrain in various places. You’re not alone!

If you could post a screenshot of your minimap (zoomed in) with the sector name (the name that appears at the top of the mini-map when hovering your mouse over it) where you encountered the terrain bug, it would be much appreciated and help us hunt down the issue.

I understand that it may be difficult to get the issue to happen again, so the sector name at the least should give us some insight as to which hills need fixing up!

Thank you.

The policy is clear: Guild Wars 2 User Agreement and the
Rules of Conduct, are explained in clear language in the Conduct Breaches and Outcomes document. Familiarize yourself with them and you’ll never have another problem.

It’s on the review list now. Thanks for letting us know.

Images are not permitted in signatures. Only text is permitted in forum signatures.

Rewards and drops are scaled to your level.

World transfers are still free. We recommend that you move to a less populated World or try to transfer during low periods of activity.

If you wish to get a refund, you must contact Customer Support to discuss the situation with them. They will put you in touch with the payments team.

Thank you.

Thanks for the update all, we continue to look into this.

There was a Suggestions sub-forum throughout the Beta Weekend Events. Unfortunately, players were not following the guidance given by the stickies we put up, which gave directions on how to post suggestions in the Suggestions sub-forum. As such, the information posted in Suggestions sub-forum was difficult to parse and a challenge to sift through.

We’re working on a more manageable solution than forums.

Hi DarkusVampyrus – What sort of connection method are you using to connect to the Internet? Generally players will receive this error message if they’re trying to connect through an unsupported connection method such as through a Hotspot, USB, Satellite, or tethering to a mobile device. The minimum requirements state that players will need a Broadband Internet connection in order to play Guild Wars 2.

If you have a Broadband Internet connection and are not using any of the unsupported connection methods then I’d like to collect a Game Advisor report from you. There should be a link to download the application to create the diagnostic report in one of the above posts in this thread.

Hi Battlefreak – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Adding to list.

I can’t say for certain… I do know that quite a few players have experienced all sorts of crash issues with that particular card and I personally would not recommend it although I cannot recommend what you should get specifically.

I can only say that before upgrading to a more powerful card that you will want to also look into upgrading your processor, motherboard, and memory otherwise you will create a bottleneck for the rest of your system. In addition, you will need to upgrade to a 64-bit operating system and may even need to look into a higher wattage power supply to handle all the new hardware.

Unfortunately simply updating your graphics card will not give you better performance in the long run since other components will need to be upgraded as well for balance.

Boggler.7519:

Ahhh yes the good old days of the @plaync well I tried to link my account to my GW1 account and I blew up my account.

Steps to replicate:
1.Login using GW2 registered credentials.
2.Link Accounts
3.Enter in xxxxx@plaync // password
4.Boom

The good news is, once I logged out it reverted back and everything seems OK.
Then again my GW1 account is not linked so it is still broken.

Put in some code to handle the ampersand will ya?

Have you submitted a ticket? Is this resolved?

Thank you for your suggestions, JazzyJones.

That is dedication! You’re on the review list now.

I understand Starsky, I would be frustrated too. We’re looking in to what we can do for you guys.

Hey guys – Error code 42 can mean a couple of things – it can mean there is an issue with the ports, an issue with your router, security software, or simply that the servers are down. This has even been found to be an account based issue in certain situations.

Unfortunately this will vary from player to player depending on when exactly this error message is being experienced and I apologize for any frustration that may have been caused by this issue.

Part of our job in Technical Support is getting to the bottom of why you are experiencing an issue and looking to resolve it and so this will involve some troubleshooting.

That being said, I would also recommend perhaps flushing your DNS and doing a Winsock reset if this has not been tried already.

In the interest of raising the quality of discussion in our community, I’ll have to lock this thread. I know you’re all excited about the forums being open, but let’s start discussing things and staying nicely on topic. Thanks.

Hey guys! I am so sorry you have had some difficulty finding the entrance to the mine and in the process of trying to find it ran into some bugs. I’ve relayed your concerns about the entrance along to the appropriate team.

If you could post a screenshot of your minimap (zoomed in) with the sector name (the name that appears at the top of the mini-map when hovering your mouse over it) and the direction you’re facing when you managed to get on top of the mountains, it would be much appreciated.

Thank you.

Edit: For those still searching for the entrance, it’s under a snowy tuft just Southwest of the “Steelbrachen” label on the map.

This is something we want to fix as soon as possible. Thanks for bringing it some attention. If it was simple we would have done it already, but we are working on it.

Jon

We are working on getting Whirlpool working in PvE so that Elementalists have an underwater Elite skill. I’m not sure what the problem is but am looking into it.

Thanks,

Jon