Guild Wars 2

There are indeed, titles you can earn in Gw2 much like in Gw1, you’re just going to need to search and find out what they are.

Good luck on your title hunt! =)

Each of the different explorable dungeon branches rewards you with bonus tokens at the end the FIRST time you run it each day. So if you want to run the dungeon multiple times in a day, you’re generally better rewarded for doing each of the different branches for maximum rewards.

Those of you playing from the US, what servers are you playing on?

@Sardoni – Can I get your server name as well. Its odd that you would be going through Frankfurt and not Dallas.

KitKat.1695:

Any news on the outright missing guild where we have needed to recreate and start from scratch, after using tons of influence and research time?

We’ll look up your guild specifically and make sure that it still exists (even if you can’t get access to it at the moment).

dogmeow.3765:

This is by request, to prove something is messed with security, I am blocked from my account, but my friend took a screenshot that shows someone is using the account and is somehow level 0 in WvW.

I hope hes having fun with my account, cause I sure am not.

Account blocked.

Nate.3927:

dogmeow.3765:

After wanting to know if we wait 5 days to get a response, I was told I was wrong, and that it takes 5 days for them to examine your case and exact a judgement.

GaileGray:

“The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!”

Thank you, that was all I wanted to hear. I will be back in 4 days time to play.

5 days sounds like their SLA. So you may hear back before the 5 days is up assuming your ticket is straight forward

This is definitely true. Some issues are resolved in less than five days, for sure!

Terexyntl.3281:

GaileGray.9587:

A few more for today:

120902-011084 This has been routed to the team that can assist you.
…

Thank you for the update; I will add that to the status.

I wish I had been able to say “resolved” but it requires one more step.

Be sure to check the Unresolved ticket thread at the top for updates.

noobdestroyer.4271:

Every day is the same thing.

Post to this forum, post to that forum, reprioritize ticket, do this, do that. Status updates that say problem will be fixed and how ticket response time is getting better by the day.

I keep jumping through the hoops but still nothing in e-mail box thats says my account has been unhacked/unbanned.

Im trying to be cool about this but losing my patience. I would have been gone a long time ago if the actual game itself wasnt so good.

Ticket number?

Benoc.8047:

ok and for those of us that have had our guilds disappear completely? any ideas at all?

Obviously this is a serious concern also. I assume that if you move from map to map, your guild doesn’t re-appear?

No believe me, you are lashing out. Making wild assertions about the nationality of the support personnel, insulting their communication skills, arguing that there is an auto-banning mechanism when there is not, waving another game as some sort of threat… yep, that’s lashing out.

We’ll review this as soon as we are able to do so, just as we will for any player.

Samkitz.7596:

Thanks….Testing those areas now and will repost result. Asked our members of the guild to do the same.

Thanks, much appreciated!

A few more for today:

120902-011084 This has been routed to the team that can assist you.
120906-004508 Resolved
120906-010451 Resolved
120906-010208 Resolved
120906-009144 Resolved
120904-008242 Resolved

Ok, so we think we know what the problem is but need your help to prove it.

Warning : this is a bit technical.

The way it works is that each map (eg “Queensdale on Stormbluff Isle”) keeps a connection to the guild server. We think that for some maps, this connection is getting broken, so you can’t represent your guild when you’re in that map.

In order to help us test this, please move to a few different maps and try representing your guild when in each one. So move from Queensdale to Divinity’s Reach to Lion’s Arch and just keep trying.

There’s another test you can do – when in each map, try sending an ingame mail to another player. If it takes a long time (about 20 seconds), the map has lost its connection to the guild server.

Basically, what we’d like to hear is:

• It doesn’t work on map XXX on server YYY (eg “Queensdale on Stormbluff Isle”)
• And then it did work on map AAA on server BBB (eg “Divinity’s Reach on Stormbluff Isle”)
• Mail was really slow to send on map XXX and fast on map AAA

If you could give me some info like that, that would be a massive help!

I hear your pain and we really want to fix this quickly. Your info will help us do that.

Cheers,
Cam

@moitelyzah

Are you playing on an EU or NA server?

Thanks all, looking into this now.

*Edit
I went ahead and took down the previous instructions until I can figure out why its not working for you guys.

dogmeow.3765:

Ticket made 4am Monday, updated three times, latest on 5pm Tuesday, GM Says that I just made it today.

Logic is telling me, that if you update a ticket, it changed the date of the ticket made to say that day, therefor it goes to the back of the queue line.

CSR: You made a ticket today wait 5 days….Wait 5 days? So what you are saying is that you wont even look at my ticket for the very least 5 days, and that is just to remind you that it is 5 days old. So you leak info about your player list, and we are out 65 dollars, end of story.

You must be joking….

No.

• The ticket number never changes.
• If you update you do not drop in the queue.
• If you update with more information you make it easier to solve your problem.
• The five days allows for review and resolution, it does not mean that at five days the tickets is viewed for the first time!

Thanks for the report Avalanche, we’re now tracking this issue. If you try to fight him again, try facing his back in to a wall or away from the edge of the instance, he likes to run away at the moment.

Thanks for the kind words everyone. And thanks for playing!

If you have a well-thought out suggestion, please post it in the stickied thread .

I understand the desire to have community input. If your suggestion is not yet well-formulated and if you believe that needs input from the community, then it’s not ready to become a formal suggestion. It’s still in the ideation phase. If that’s the case, then please feel free to discuss your idea separately. However, I’d recommend that you don’t present it formally as a suggestion (in the linked thread) unless it’s ready.

As background, there was a Suggestions sub-forum throughout the Beta Weekend Events. Unfortunately, people were not actually following the directions we gave in the sticky post we put up, which gave instructions on how to post suggestions in the Suggestions sub-forum. As such, the suggestions posted in Suggestions sub-forum was difficult to parse and a challenge to sift through for our developers (which is who you, ultimately, want reading your suggestions.

We’re working on a more manageable solution than forums, but let’s work with what we have for now.

I think I’m going to do the whole-day updates again, because trying to find the posts and respond to individual players is difficult (especially when they post a dozen times. )

Here are updates for today, 11 September:

120905-008337 Resolved
120905-004759; 120905-008912 Resolved
120904-002404 Resolved
120904-003141 Resolved. Please take care, as this was compromised twice.
120829-011557 Resolved (fixed error in email registration process)
120831-018621 Resolved — two accounts reinstated.
120831-017533 Resolved
120902-016845 Issue assigned and being reviewed by agent
120901-006247 Issue assigned and being reviewed by agent
120827-010196 Issue assigned and being reviewed by agent
120901-018012 Issue assigned and being reviewed by agent

We will post more updates later this evening or tomorrow.

Remember, only post if you have been waiting for five days or longer.

Hey Yikka, you should be able to speak to Larra to select Larra’s option. Speaking with Carys will give the Trahearne option. Was that something you tried? If so, what happened when talking to her?

Can a few of you guys who are having issues copy and paste your target line for me please?

In order to keep the forums from becoming a pool of “submit-ticket-and-instantly-post” threads, I am going to close this thread. Your issue will be reviewed if you have been waiting more than five days. If that is the case, please post in this thread.

You’ve submitted a ticket today. Please read the instructions and post here if you have been waiting at least five days for assistance.

You’ll just have to wait and see!

I’d love to hear what everyone is interested in seeing in the game, though. Keep it coming.

Pride.8405:

The oldest ticket is 120903-007664…. however is closed.

No problem, that is helpful.

The intent was for the satchels to require the same amount of materials as crafting the individual pieces. I’m not sure where this got broken for these, but I’ll take a look at it.

I think I’m going to do the whole-day updates again, because trying to find the posts and respond to individual players is difficult (especially when they post a dozen times. )

Here are updates for today, 11 September:

120905-008337 Resolved
120905-004759; 120905-008912 Resolved
120904-002404 Resolved
120904-003141 Resolved. Please take care, as this was compromised twice.
120829-011557 Resolved (fixed error in email registration process)
120831-018621 Resolved — two accounts reinstated.
120831-017533 Resolved
120902-016845 Issue assigned and being reviewed by agent
120901-006247 Issue assigned and being reviewed by agent
120827-010196 Issue assigned and being reviewed by agent
120901-018012 Issue assigned and being reviewed by agent

Please report breaches of the User Agreement to Customer Support. Customer Support will investigate, and if they find activity that is against the user agreement, they will take action. Given that they’re working on multiple priorities right now and the support queues are long, those accounts might not be blocked right away, but reporting those accounts will get them into the system and to the right people who can then action their accounts.

For those of you having purchase issues, still hang in there. We’re making some changes in the next few days that should make it easier to make the purchase.

We noticed a certain prevalent situation with gem issues: While going through tickets about missing gems, it seems that a lot of customers were just looking for the gems in their character’s mailbox. Once they know where to look — The Black Lion Trading Company / Gem Store — the players find the gems and all is well.

Please note: Gems do not go to your mail. Instead, the balance is updated and reflected in the Black Lion Trading Company interface. (Look for the lion head in the upper left).

Hey all,

Sorry for the delay in posting in this thread. I assure you we are still looking into this issue.

Can those of you who are still getting error 7 let me know what country you are playing from please.

Thank you for the suggestion. There is already a large suggestion thread on which there area great many suggestions. You might consider posting there: https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Thank you.

Thanks for the suggestion. There is a large suggestion thread that you might consider posting in: https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Glad you’re all enjoying the game. Our developers have been working really hard over the past few weeks (many with very little sleep/no weekends) to fix the major issues as they could, and they’re continuing on making fixes. We appreciate that you all took the time to drop a little note of thanks.

moonslightv.6704:

Considering Liz Bathory is over 500 years old is it even still relevant to today’s society and culture? Most people who don’t know history probably haven’t heard of her.

Does that somehow negate the rules? Jesus Christ is dead now nearly 2,000 years, and we ask that players not use his name, either.

There are some small issues with certain names and the filter, but given the name and given the volume of other issues, it seems most appropriate to simply choose anew and move on.

Thanks for the report! First, I would either disable, remove, or configure AVG to allow Gw2.exe to run since there are some compatibility issues with that particular security software.

Secondly, if it is not an application interfering with the game connection then it appears the error message may be a bit misleading. There are a few reasons why the client will not complete the installation such as out of date drivers. I noticed both your Windows and drivers could use the latest updates. I would recommend first updating Windows to Service Pack 1 and getting the latest version of your video card drivers.

Pride.8405:

The Problem is that she sent a ticket on 03/09 and only responds with automatic mensages and don’t returns (respond) the ticket. Please, respond she. I Know the demand of players is hight but she is waiting 11 days and nothing yet.

Thank You.

Day: 12 days tomorrow.
Ref-Number: 120906-011398

I need the oldest ticket number, please.

Please note the naming rules and choose a different name. Thanks.

Hi Chrisorie -

The issue you reported may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.

As mentioned in this post the cost will be in gems and it will vary. We have not gone into specifics about the cost.

There is no option available for players to change their display name themselves. If you have a privacy concern with your display name, please contact Customer Support to discuss it. Thank you.

Heaven.4985:

I have just had my account restored ref number 120906-004508

I was over joyed when i tried to log in and ofc my account is perm banned as i reported the hacker on my account for botting and hacking me. Is it possible to get it unbanned without having to wait as long as i did before or?

We totally flubbed that one! You should truly be good to go now!

I’ve already responded to several duplicate posts about this in the BLTC sub-forum. There will be an option at some time in the future to preview Trading Post items.

As mentioned previously, and in today’s Support Update we are asking that you allow five days before posting to request an update. We’re cutting that response time down, but in the meantime, we need to focus on tickets at 5+ days. Thanks for understanding.

Once again, thanks all and I appreciate everyone’s patience as we continue to look into this issue.

DimeBagWylde.8271:

no kidding.. ive yet to get a response to my issue across multiple threads and my own…

its awesome, my choices are sit back and apparently wait for whenever someone finally gets to it, or try and actually get some help and risk an infraction.

guess ill post it here as well, not that i think it will actually do any good
account hacked 9/6/2012 – 120906-009144

If folks would stop filing multiple threads, posting in other threads, and submitting duplicate tickets, things would go every so much more smoothly. It’s really a vicious cycle. The more someone posts, the more reading and sorting there is to do, and the longer it takes to get to the heart of the matter.

Your issue is on the review list. You should hear today or tomorrow.

Hi Zorph – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

genesisicaras.7146:

About a week ago 34gold and ‘some amount of silver’ disappeared from my inventory (not due to hacking, thef, etc etc etc) due to some random game bug and my ticket just got a response about the Gem store and it’s title was changed to something completely irrelevant.

My entire guild contributed to 43 gold to save up for the Commander upgrade; we’ve just hit 43 gold again so i’d like my money to be given back so we’re about 14G away.

My incident code is -
and i’d really love for at least an answer that isn’t a copy and paste.

[Incident: 120908-004764]?

This incident is three days old, so unless you waited four days to submit, this isn’t a week-old issue. Please allow the team time to review and respond to this issue.