Dev Tracker

game crashing after switching or typing in the chat system

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi libirian -

This may be due to the use of more than one keyboard type in Windows. To resolve this, please try the following:

1. Click the “Start” button and select “Control Panel.”

2. Click “Clock, Language, and Region”

3. Click “Change keyboards or other input methods”

4. Click the “Keyboards and Languages” tab and select ’Change Keyboards."

5. Remove any non-use keyboards from the “General” tab and use only an “English (United States) keyboard service.”

Once done, try running Guild Wars 2 again.

Language for International Servers

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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On Worlds that do not have a designated language tag (i.e. DE, FR, or ES), people may speak whatever language they wish to speak. If anyone is verbally abusing people for speaking a different language from them, please report them.

@Gamakatana: not everyone speaks English. This is an international game. Players should be able to speak whatever language they wish to and play in peace.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

How should inappropriate guild names be reported?

in Players Helping Players

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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If you come across a guild name you feel violates our rules of conduct, please send an in-game ticket. At this time, there is not a “report guild name” option, but you can select the option for character name. Thanks for your help keeping the game environment fun and friendly for everyone!

Sound Bug in WvW

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey guys this is a known issue that is currently being looked into. There is currently a thread concerning this issue in “Game Bugs”:

https://forum-en.gw2archive.eu/forum/support/bugs/Annoying-Sound-Bug/page/3#post69893

Guild Wars 2 Setup Installer crashes

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Tsumake!

Thanks for attaching the Game Advisor report within your first response! I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Dev Tracker

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your feedback, Swag.

Seriously? No black dye for armor?

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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There are several shades of black and white dye in the game, including “pure” black and “pure” white.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Launcher crashing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Steb,

Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Downloading "patches" gets to 5 files remaining then nothing

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Alexander!

I’m sorry to hear that you’re having so many issues with patching the client. Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Why can't I PVP with my friends in the Battle Grounds?

in PvP

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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I want to que up with friends and do a few battle Grounds. Why wont it let us? It really needs to be fixed. Yes i know SPVP but we are just wanting to relax and have fun. This needs to be fixed!

You can play with your friends via tournaments. We will continue as well to improve the ability to play with friends in pickup games, but it will always be somewhat limited because we do not want large groups of guilds pub stomping the pick up games.

Problem installing the game

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Fynthix – I did notice a couple of things within the Game Advisor report that might explain this error message that you’re receiving. Typically, despite the message, it has nothing to do with your Internet connection. Generally this is a result of another application blocking the game connection, hardware failure of some sort, or you simply need to update some drivers on your system.

That being said, let’s start with your video card drivers. This may be tricky since this appears to be an onboard video card and your processor is just under the minimum specs but you SHOULD still be able to play. I went ahead and located the updated drivers for your graphics card since it appears they are about a year out of date:

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Please let me know if the updated drivers have any affect on the issue.

Suggestions needs it own Forum, not a single thread

in Guild Wars 2 Discussion

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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If you have a well-thought out suggestion, please post it in the stickied thread .

I understand the desire to have community input. If your suggestion is not yet well-formulated and if you believe that needs input from the community, then it’s not ready to become a formal suggestion. It’s still in the ideation phase. If that’s the case, then please feel free to discuss your idea separately. However, I’d recommend that you don’t present it formally as a suggestion (in the linked thread) unless it’s ready.

There was a Suggestions sub-forum throughout the Beta Weekend Events. Unfortunately, people were not actually following the directions we gave in the sticky post we put up, which gave instructions on how to post suggestions in the Suggestions sub-forum. As such, the suggestions posted in Suggestions sub-forum was difficult to parse and a challenge to sift through for our developers (which is who you, ultimately, want reading your suggestions.

We’re working on a more manageable solution than forums, but let’s work with what we have for now.

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Forum Suggestion

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your feedback, InterCityFirmWhu.

Suggestions and Bug Fixes

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your suggestions and report, SyF.

Problem installing the game

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Fynthix – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Game Crashing on startup

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Ryshken – I would recommend first updating to Service Pack 1 for Windows. You can do this by clicking the “Start” button, “All Programs” and then selecting “Windows Update.” From there I would make sure you select every critical update for your system. Secondly, I would try a clean installation of the latest Nvidia drivers:

http://www.nvidia.com/object/notebook-win7-winvista-64bit-301.42-whql-driver.html

It is for use at your own discretion, but I might also advise trying out the latest Nvidia Beta drivers as well:
http://www.nvidia.com/object/notebook-win8-win7-winvista-64bit-306.02-beta-driver.html

Please let me know if these updates have any affect on the issue.

Out of Memory Crash.. Help?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Afterburner – If you are running a 32-bit OS unfortunately this does appear to be a known issue with some Nvidia cards. We do not have an ETA for a fix at the moment but this is something that is being looked into.

Suggestion: have "gold seller" as selectable option in report functions

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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For now I have been reporting gold sellers in chat as “botting” and from in-game mails as “spamming”, but both do not really describe the reason why I want to report these persons. I would like to suggest the option “gold seller/power leveling service” to both chat report and ingame mail report. Thanks a lot!

You need only report them as “Spamming”, this will have the desired effect, our GM’s that are live monitoring those reports will deal with them just as quickly

Clean up WvW

in Players Helping Players

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your feedback, JemL.

Avatar-Our characters

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for your suggestion, Tomus.

Players Helping Players?

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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The purpose of the Players Helping Players sub-forum is to assist others that are having problems with certain aspects of the game. Players wondering if there computer can handle the game, how do I get past X encounter, how do you get up X vista, etc.

Suggestions forums section?

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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{suggestion} Restrict trade post to server.

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Jezath, have you already mentioned this in the suggestions thread recently created? I am sure that your proposal would fit better there. We are eager to hear all the suggestions that the community has still to make but for the time being, we would request you to use that channel. In that way, it will get quicker to us.

Because of that, I will proceed to close the thread now.
Thanks for your understanding!

Suggestion: profession filter

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

first of all, thanks for the suggestion. This is the kind of proposal that would fit perfectly in the new suggestions thread. Because of that, I will proceed to close this one.

Thank you very much!

Remove Vizunah Square from the European Serverpool or...

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

a great number of commentaries in this thread are clearly off-topic and border already on rudeness against the community. If any of the users here thinks that these server issues should be brought to our attention, then we would ask to reformulate them and post them inside this suggestions thread, where they will be looked into.

We highly encourage general game discussion as long as it does not result in hostile and off-topic messages. This said, I will proceed to close the thread.

Thank you very much for your understanding!

List of necromancers useless trait bonuses and traits.

in Necromancer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

I would ask all of you to stay on the topic. The subforum Necromancer was created specifically to discuss questions that concern this class and we welcome them as long as they do not result in hostile environments.

Thank you very much.

Gameplay suggestion corner

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Nehedbegar,

Thanks for posting. In this same section, GW2 Discussion, there is a suggestion thread in which you can write all those implementations that you think would improve the general game. We are waiting to hear all of them!

Therefore, I proceed to close this thread.

We need to see how much Magic Find we have

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

thank you very much for the suggestion. We have implemented a suggestion thread, where suggestions of this type are totally welcomed. Because of that, I proceed to close this thread.

Thanks!

Mermaid Tails xD

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

Thank you very much for posting. However, I will proceed now to lock this thread as a special suggestions thread has been created for this kind of suggestion.

We encourage all the suggestions that the community has to offer us but in that thread for the moment. Thanks!

What happened to the "Extended Experience" ? (Android/iPad)

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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I’m just curious if there have been any news regarding the Tablet-Apps that were mentioned 2 years ago:

http://www.arena.net/blog/gaming-outside-the-game-rick-ellis-talks-the-guild-wars-2-extended-experience

(( I guess they don’t have high priority ATM but it would be nice to hear if they still plan to release them someday or not, etc. ))

It is definitely something our teams would like to put time and effort in to, but currently our main priority, post release, is to make sure that the game is fun and accessible to all.

Endgame + Loot system..

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Please feel free to add a suggestion to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Problem with kicking in teams

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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There is a vote system in place to remove players from parties, while I know that it may not be a nice experience to have this happen to you. Feel free to contact support if you feel you are being victimised.

will SSD will improve my avrg fps in game?

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Asked and answered!

Show us your Mesmer!

in Mesmer

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Could you try and keep the number of images to 1 or 2, this will allow those that may have limited internet to participate in this thread

Oh and here is my Mesmer

Attachments:

Change the 25 bleed stack limit

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

My current flaws with the game (may contain spoilers)

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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The game is epic i like it no doubt but i still fell like there is alot fo stuff done wrong. Its either flame legion, sons of svanir, bandits or the risen (especialy risen) throught the entire game (i dont mean literally but still its pretty much these 4). Story is not good in a way that everything is left on a clifhanger and you just jump in a new story chain without real conclusion. Tybalt dies in a cheesy way and traherne is just boring and not as good as Tybalt. The “epic” Zhaitan fight was dissapointing. The pve and questing is an improvement but the boss tactics are pew pew and watch for the thing so it doesnt get you. world dragon bosses are epic for the first two times later on not so much due to standard mmo mechanics we see in all mmos. Questng is an improvement but Colins “Hey i swung a sword again” quote as much as he didnt want people to say that its still there. The questing is still collect 10 bearkitten but it doesnt tell you you have to collect 10 bearkitten and you get 2 more quest inside that one hear to complete but its stil the same. 9/10 for gw2 i still find it the best yet but it doesnt beat wow or tor one a some points. It should have been a p2p game so the devs would focus even more.

edit: underwater combat is boring and uninspiring like the rest of the game. Mostly due to scumbag mobs in later areas.

Remember to use the [Spoiler] tag if / when you talk about plot or story, this will help those that may not want to know

Suggestion: Dodge roll to reduce falling damage

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Suggestion for World Event Notification

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

[Idea] Story mode needs to feel more like GW1

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Suggestion: Chat and Mail Filters

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

[Suggestion] Make overflow language specific

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Current Suggestions

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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Thank you for your suggestion, please feel free to add it to the following thread:

https://forum-en.gw2archive.eu/forum/game/gw2/Game-Improvement-Suggestions

Suggestion Thread Broken

in Guild Wars 2 Discussion

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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The thread was moved hence the broken link. You’ll be pleased to know it has now been put back where it is supposed to be!

Extra Life 2012

in Community Creations

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Cytheria,

no harm done but I moved it here, as the content of this thread fits better in Linksville.

Thanks!

These are not the d3 forums.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

I have locked this thread because it does not really fit inside the Guild Wars 2 General Discussion. We would like to assure the community that these forums are conceived to be a tidy and respectful place of discussion. This thread, for instance, was against this philosophy.

Thank you very much for your concerns.

My Necromancer Feedback

in Necromancer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone,

I am proceeding to lock this thread since what was first a personal opinion regarding the features of the necromancer has resulted in a very hostile and negative thread.

Remember that we are all a community united by the same passion and forums should also be a place to have fun. Disrespectful comment do not help to accomplish this.

Thanks for your understanding!

Issues with the trading post: please post here [MERGED]

in Black Lion Trading Co

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

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I don’t even know how much money I had, I’ve been stingy leveling to 16 on my Charr Elementalist. I was stockpiling it. But then I go to the Black Lion Trading Post and try my hardest to buy a Malign Steam Scepter of Agony, clicked it many times and failed many times to receive the item… And yet, when I finally go look at my funds… It’s all gone. I have three silver left. THREE SILVER.

How does something like this happen? I was so completely happy with this game until now… Please tell me it’s going to be refunded and I’ll eventually be able to use the BLTP as intended…

Hi,

I’ve researched your account and it looks like the money loss is not related to the trading post. It looks like it’s potentially a bug in a different system — I’ll follow up privately with you about it.

Account Restored...thank you

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Gaile, is the billing support team working 24/7 as well or are they 8-6 type?

All teams work 24/7. By the way, you have such a positive and helpful nature — thanks for being that way!

Hey All,

My ticket was resolved last night. I had a buggy email and forgot my password so couldn’t use the password reset. Support sent me a new password through ticket support and so I was able to login and change/fix the account name.

Ticket duration: 122 hours

But I honestly did not expect you guys to be working the weekend, nice job.

Thanks for the help.

And thank you for the kind thoughts.

…you realize that this thread was actually meant for people whose issues were resolved, and that you probably won’t get help any faster by posting your unresolved issues here? There’s a seperate sticky-thread for that.

^ What Frotee said. Please post in the Unresolved Issues sticky thread if your issue is five days old or older. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Issues with the guild system: please post here [MERGED]

in Bugs: Game, Forum, Website

Posted by: CameronDunn.6473

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CameronDunn.6473

Studio Tech Director

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There’s 2 issues being discussed in this thread : I’m going to talk about the guilds which have totally gone missing.

We found (and fixed) a bug with a number of different guilds which were causing them to no longer be available. This probably isn’t going to fix every broken guild, but it should fix a lot of them.

For people in this situation please check their guilds and let me know whether they’ve been fixed or not. You can PM me or respond to this thread.

Sorry about this, it’s really important to me that we fix this – I promise that we’re on it.

Cam

WvW and it's 2 week battles.

in WvW

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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We’ll be publishing a blog post soon that updates the status of WvW, the rankings, timelines for splitting into longer matches, answers to FAQ’s, etc.

Hang tight, more info coming….when it’s ready!