Guild Wars 2

Update — Wednesday, 12 September

The team is continuing to resolve issues on a steady basis. Some are resolved within a day, but issues like account compromises may take longer. For the best efficiency and in order to help those who have been waiting:

• Please do not post in the forums when you submit a ticket. This is not the place to follow up on new tickets and having immediate follow-ups clogs the system and slows our responses to those who have been waiting for a while.
• Please do post in the Tickets for Review – 5 days and older [merged] thread, so that we can review any tickets that are at least 5 days old.

Tasmania.2643:

Gaile, 120906-008905

I got my account back, but… the hacker moved me to a Europe server, stole what gems I had left, robbed most my bank mats I had saved, and of course the gold I had, can they finish me by moving me back to my server, get me my gems, money, mats, etc…

Update Gaile: was able to transfer myself back to my server, just items, gems and gold issue left, Thanks!

We do not presently have the ability to restore accounts. In the future we will be able to help with these issues, but right now that’s not possible. Please note that when we do a restoration, it will not be a single character but will be account wide.

Playdoh.2497:

Hi Cameron.
How goes the fight against runaway guilds?

We’re still on it! I’ll follow up with the people working on it and try to post more information soon.

Update as of 12 September 2012 (afternoon)

120826-004269 Resolved
120903-012118 Resolved
120904-008055 Resolved
120905-005360 Resolved
120828-001969 Resolved
120906-011164 Resolved
120904-010727 Resolved
120902-013802 Resolved — or should be resolved soon
120905-001814 and 120910-005075 Resolved
120905-007504, 120910-007140, 120905-007688 Resolved
120902-011084 This is in the works as I write.
120825-024595 May be resolved by the time I post this — if you don’t see a response by tomorrow morning, please post again.
120823-000375 Escalated issue for billing resolution
120830-012231, 120907-004743 We believe this was resolved as of 09/07; can you update us?

Please please read and heed the subject line. Please only post if your ticket is five days old or older. Here’s why: If you post today and your ticket is 2 or 4 days old, I’m going to skip it in the review process simply because we want to get help to those who have been waiting longer. Then you’re going to think you’re in the review queue, and you will not be.

I cannot respond to each of you individually, but half of the tickets being posted here are 4 days old and younger. Please only post if you have been waiting for 5 days or longer. By the way, this timespan will decrease as things get caught up, but for now, it’s five (5) days.

Thank you for understanding.

Kirini.7926:

Your Recently Submitted Questions
Help with password reset 120907-004743 Duplicate 09/07/2012
Access Restored 120830-012231 Closed 08/30/2012

The 08/30 ticket was closed even though I replied that the new password I was sent gives me an invalid password error.

My second ticket to try and get the password reset got closed as duplicate, even though I only made the ticket after I got the mail my account problems had been “resolved”. Please check with your customers wether tickets have really been resolved before closing them. We like being taken seriously. I really feel I’m being ignored because you have my money and don’t need anything else from me.

It’s been 6 days since I heard anything and all I need is a simple password reset.

Vvarg.6549

Check your email. We’re going to reset and send you a brand new password.

Turtles All The Way Down.5608:

Whenever I try to join a guild I’m getting a network error with the code 3040:1002:3:1930:101.

This is just a confusing error, which I’ve just raised the priority of fixing. The error should say “You’re in too many guilds”.

At the moment you can be in 4 guilds + have 1 extra invite.

Sorry for the confusion, we’ll fix the error message – but that’s the problem.

SrTV.6435:

My account got perma ban at 09/11/2012. I was off for two days then i got this. Until now my problem wasn’t resolved. Please help me.
Ticket: 120909-001103

Please post when your issue is five days or older.

Vryllyn.7923:

GaileGray.9587:

Guys — I don’t know what phone number you’re talking about, but we don’t offer telephone support.

Sorry to ask, but would it be an option in the future? Or LiveChat? I do see it offered in beta for GW1.

We do not have phone support. We did at one point, but it was taking more time than warranted.

Sorry everybody, but we currently have no plans to offer a stay logged in option on the forums. The requirement to log in again every so often is part of our back-end security.

You should know that if this happened, the would-be hacker has both your email address and your password. They didn’t get that information from us, but they’re using credentials stolen from a stolen database that may have been harvested from a forum, email account, game account, website, etc.

So when you see that message, you should immediately contact Support because in fact your account has been compromised. And you have done that, so they will help you as soon as possible.

CharrGirl.7896:

Aww that is such a shame! I found the voice-over to be amazing it helps with immersion too. Sometimes reading those can be tiresome, but with voice it becomes easier.

Any hopes you will continue with the voiceover for and release those in future updates?

I hope so. No promises or anything, but if we have room in the budget and time to go through all the mails, we may be able to restore the existing voice files and also record the remaining ones. Don’t expect it any time soon, though. Or at all.

Hi TehJodyD – Do you get any error number or specific error message at all when this happens?

Guys — I don’t know what phone number you’re talking about, but we don’t offer telephone support.

Tooltips only report disciplines that the item can be used to DISCOVER recipes for, it does not report recipes that are unlocked through an item. So for instance, the Godskull recipes are all unlocked through a purchased item, so the skulls don’t report anything to the tooltip because they are only used for those recipes. Basically, just because a crafting material doesn’t list any disciplines in the tooltip, doesn’t mean it’s not used for anything. We did this for a few reasons, many because it allows us to have hidden unlockable recipes and because it actually reduced confusion a lot. We were finding that if we reported all recipes to the tooltip, even the ones that players couldn’t discover, it meant that players were spending a lot of time frustrated that they couldn’t figure out the ingredients for that last recipe or didn’t understand why it wasn’t showing up in the discovery pane.

Hi Brandon – I can see no reason why you should be experiencing these performance issues with your setup. I might suggest reseating your graphics card to ensure that it is running at x16 rather than x4 or x1. Otherwise this is still an issue that we are currently collecting data on and looking into.

Inviction.2945:

I’ve been waiting 11 days now. No replies from support. I feel forgotten and ignored. Can I please get some help now? I’m desperate to get back to my 71, now that all my friends have passed me and hit 80 and are waiting for me to get back. My serial code made a new account instead of it applying to my head start/beta account. I have all the information needed on my ticket, I just need someone to look at it and help me.. Ticket number is 120901-009025.

Please review this post and add your information to that thread.

FurMaz.1645:

There is litterally one guy helping with support that I’ve seen of, this is sad.
I need my dailies done.

There are literally dozens of people helping players with various issues. Please don’t post rumors or speculations — it doesn’t help anyone.

Thanks for letting us know how you resolved this issue deadbear! This is definitely an interesting fix and will assist us in further investigating this issue.

The team will not close your ticket without giving you the option to reopen it. Please re-read the email and click the link that say “I still need help” and a team member will respond.

Updates are posted in this thread.

If your issue is not listed (and I know it was on the list yesterday) please add it to that thread.

This ticket was filed just hours ago. Please review this post and if you have not received a response in five days, post in that thread.

Hi Noid – If you can attach a Game Advisor report to the thread I can look into this issue for you and see what could be causing it.

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

CharrGirl.7896:

I just checked again, commoner and street rat in human has them, but not the others.

Can we hope for an official response just to check if this is bug or not?

The original plan was to voice all the personal story mail, but due to time constraints in the production plan we decided to leave them silent. We probably have voice files for the first 10 or 20 levels for many of the storylines, but we unhooked them because we couldn’t guarantee that we’d have them all written and voiced in time. The fact that you’re hearing one or two means that we forgot to remove some files. (It’s a bug.)

This does sound like it’s the “Sound Bug” that some players are experiencing. There is a thread regarding this issue in the “Game Bugs” section of the forums:

https://forum-en.gw2archive.eu/forum/support/bugs/Annoying-Sound-Bug/page/3#post69893

Currently this is something that is still being looked into.

Hi haddock – This may be due to your video card drivers being a little out of date. I would recommend a clean installation. I have provided both the beta and non-beta drivers below. The beta drivers are for use at your discretion although many players have reported that issues such as this were resolved with using the latest beta drivers.

GEFORCE R300 DRIVER: http://www.nvidia.com/object/winxp-301.42-whql-driver.html

GEFORCE R304 DRIVER (Beta): http://www.nvidia.com/object/winxp-306.02-beta-driver.html

Sorry you haven’t yet found what you’re looking for in the game, Sangi, but hopefully the suggestions from your fellow community members will help.

Hi giovanni,

I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Thanks for the feedback folks. If such a feature is implemented in the future, we’ll be sure to make an announcement.

Hey all,

For those of you that tired to use the -perfdebug command last night, can you confirm that the .dat file that should be found in the profiles folder is not there for me please.

It’s possible. I would need to see a GA from the other system for comparison. If you’re worried about port 80 being blocked then you could try opening that port through your router or adding the /clientport 80 command to the shortcut. You can do this with these steps:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

As noted by others in the thread, the development team had their reasons for not implementing it. As such, this thread will be closed, but thank you for your feedback on the matter.

Anything that may potentially automate gameplay and/or create an unfair advantage over other players in any way may result in action being taken against your account. Since I am not a GM I can’t give you a clear answer but if you are worried that action may be taken against your account I would not chance it personally.

Hi ChairGraveyard,

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

This question has been sufficiently answered so will be closed. Be sure to keep your eyes peeled to the forums for any future announcements about patch notes!

Sorry you missed it, but this was already organized through NCsoft and local outlets.

As there is little room for further discussion with this topic without going in circles, the thread will be closed. Thanks for the feedback everyone!

As this discussion has run its course, the thread will be closed. Thanks for the feedback everyone.

While entertaining, this thread has definitely run its course. As such, it will be closed. Thanks for participation folks!

It’s not an exploit as stated, but given some of the changes that the designers made, changing servers to get to resource node is actually going to be way less efficient and much more time-consuming than just running to the next one or going to a new map to gather resources there. Any efficiencies you may find are random chance.

To avoid this conversation from devolving, we will be closing this thread. Thanks for your participation.

An interesting choice for sure. If we add new races in the future, we’ll be sure to let everyone know. Thanks for the discussion! Since it’s reached it’s zenith, we’ll go ahead and close it now. Thanks!

Hey guys we are still currently looking into the error 7 issue. There is already a thread going concerning this issue in which we’re collecting information for further investigation: https://forum-en.gw2archive.eu/forum/support/tech/error-code-7-11-3-189-101/page/6#post76501

This conversation has run its course so the thread will be closed. Thanks for the discussion!

This is not game discussion, and doesn’t belong in this sub-forum.

We understand that people may have strong opinions on typography, but there are no plans to change the font on the forums.

Thanks.

Closing thread – this discussion has run its course.

Thanks for all your perspectives. Our team understands loud and clear that the trailer was not to everyone’s taste.

You’ve already purchased the game, so it seems understandable that this trailer was not targeted to hardcore fans.

It seems like people are resorting to hyperbole and stating their opinions as facts, so it seems like this is a good point to consider this discussion concluded.

You can already transfer for free to a different World.

Guesting will not be enabled for WvW.

Assumptions are simply that. I recommend doing some more research so you can base your time estimates on facts. That said, Legendaries are meant to be a long term investment and we made them super cool so as to be worth that long term investment. Anyone I see with a Legendary will certainly have my respect and yes, I do plan on one day crafting one myself.

Here’s the first of today’s updates based on ticket or incident numbers:

120828-008637 Resolved
120906-003183 Resolved — please check email
120904-004723 Resolved
120902-016796 Resolved
120903-012118 Resolved
120903-002266 Issue is waiting for player reponse to request for more information
120831-021286 Complicated issue – account is no longer compromised but there is a code issue that has been escalated to another team for resolution
120830-008691 Another complicated issue – also escalated for resolution
120829-002365 In the correct queue — you should hear very soon
120906-010197 This is a reissue ticket, already in the correct queue and awaiting a resolution.
120902-014428 We recently received Guild Wars info — this appears to be a Guild Wars issue and is properly queued