Guild Wars 2

Thanks for the suggestion! We’ll definitely look into it!

As noted, it’s there to stem the tide when someone decides they’re going to break the rules. It’s not a free license to say what you want.

Should these steps not resolve the issue for you guys there are two other things I would recommend trying:

Update root certs

The theory is that the root certs on your computers are not up to date. Follow these steps to update them:

1. Close the game client.

2. Download and run http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe

3. You’ll probably have to click ‘run’ or ‘allow’ a couple times, but after that, nothing will appear. But that’s OK, your root certs have now been updated.

4. Open the game client and try to access the trading post.

If you haven’t been able to load the trading post at all, try these steps. If this works for you, I’ll ask our customer service team to write up more formal documentation on this procedure.

Clear a bad web cache

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:

1) Close the game client.

2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat.

3) Open the game client.

I just wanted to write a quick post to address our overall balance philosophy. I see threads inside every single profession sub forum talking about how that profession is either overpowered, underpowered, or both. In the past we made balance updates fairly frequently. While we will continue to be responsive to serious issues, we also want to make sure that we let the basic meta-game stabilize before making too many changes.

If you see something that is really strong please try and find counters to it before assuming it is overpowered. We have put a lot of hours into the game already and there are still many things we are learning about the depth of the combat and the balance. There are also finally enough players consistently playing that we can actually gather metrics on skills and make some more informed decisions about what is too weak/strong.

Please don’t hesitate to point out builds that look like they could use some balance work. We are constantly striving to make Guild Wars 2 the most balanced game it can be and appreciate all of your feedback. Try to keep your feedback focused and specific so we can know the context of your issues. PvE, WvW, and sPvP balance are all equally important and we will address them all with the same amount of weight and thought. Remember, as well that when we want to make a change it takes time for us to decide what to do, how to do it, and then to test it and make sure that it isn’t going to create any unwanted results. Our hope is that our turnaround can be quick, but implore you to be patient, as well thought out changes will be better for the health of the game than knee-jerk reactions.

Thanks again for your feedback, your time, and your passion.

Jon

Ticket Updates — 13 September 2012 — Part 1

120826-004162 Resolved
120829-001864 Assigned to agent for billing resolution.
120829-002365 Resolved
120830-000500 Resolved
120830-016564, 120905-007995 Resolved
120830-008401 Resolved, I believe. Please update if you still need assistance.
120828-016914 We’ve reviewed and an agent should respond soon.
120831-014373 As agent replied, there is currently a cap at joining 4 guilds. This could change in the future.
120825-025535 We did one reset of missing CE item issues; this is queued for possible assistance in the future.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this does not resolve the issue, could those of you experiencing the crash attach crash logs (ArenaNet.log file) and Game Advisor reports to the thread?

Thanks for the feedback, AcidicVision. The team is working hard on multiple methods of dealing with gold spammers. We appreciate the patience everyone has been kind enough to grant us while they do.

@SkyLazlo -

Have you tried a Winsock reset yet? You can do this by following the steps below:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “cmd” without the quotes, and click “OK”. This should open a command prompt window.

3. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You can provide this if you wish but we do not need it.

4. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

5. Close the command prompt and restart your PC.

6. Once back into Windows, try running the game again.

@ Dawsy – I would recommend a clean installation of your video card drivers since it looks like your drivers are from 2011. You can find the most up to date drivers at the link below:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Hi Lagunaza – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Right click on the name and report them for spamming. All reports are greatly appreciated!

When there is a cost to transfer worlds, we will let you know. At this early stage, we want people to be able to move around and eventually decide on which to call their home.

Remember that you can join a tournament with a partial roster and it will match you with the players necessary to fill your team while still allowing you to play on the same team as your friends.

Jon

Carrot Nebula.5984:

JonathanSharp.7094:

we’re in meetings with our teams to get you guys the stuff you need.

-Chaplan

What I need is to be able to play tournaments in general. I have been stuck in a bugged out tournament roster for two days now and as I am part of a competitive focused guild this is incredibly frustrating. It’s nice that you guys are working on tournament stuff that you said you would work on but please fix this horrendous bug that seriously hampers the pvp experience for myself and others.

Fix for this is already incoming.

Speaking of meetings, I’m off to one now – will write more when I can.

-Chap

We will be sure to make an announcement when free server transfers are coming to a close. As soon as we are ready to share that information, we will, but not until. Thanks!

Advertising your guild in game is not against the rules – just be courteous and don’t drive everyone crazy by spamming it or that could lead to problems.

Thanks for the discussion folks, but since this one has run its course, it’s time to close it.

I’m gonna be posting about this soon. I’m working on a blog post right now to outline the features that are coming, the big picture, what we’re working on now, etc.

If you don’t hear from us for a while, it’s not because you’re being neglected or forgotten, it’s actually the opposite – we’re in meetings with our teams to get you guys the stuff you need.

Stay tuned, I’ll post more info as soon as I can.

-Chaplan

We definitely want to have something like this at some point. No ETA though.

And yeah, we have quite a few camelot fans here, so we know all about the herald

Thanks for all the suggestions made folks. Since this conversation has run its course however, it will be closed.

No, you can currently only be queued for one map at a time. Here’s a basic breakdown on how the queues are setup:

- You can only be queued for one WvW map at a time.

- If you try to enter a WvW map while queued for another one and the new map is not full, you will join that new map and still be queued for the first one you tried to enter.

- If you are queued for a WvW map and try to queue for a second WvW map that is full, you will be asked if you would like to queue for the second map. If you select ‘No’, you will still be in queue for the first map. If you select ‘Yes’, then you will enter the queue for the second map and no longer be queued for the first map.

- You can be queued for a WvW map while in an overflow map, but you will not be able to see scores or team names while you are in an overflow map.

Due to the amount of people we see queued for maps while spaces are open in other maps, we have started talking about possible ways we can change the current setup to help get people into the other maps if they have space available, but that stuff is all still in the discussion phase so it’s not likely we’ll be able to change things anytime soon.

Thanks! I’ll let Nolan know the next time I see him. I’m sure he’ll appreciate the compliments.

Hey, thanks for the report, we are looking at this now.

We’re putting in some measures to stop this type of stuff. Thanks for bringing it to our attention though IDICERI!

-Chap

nerva.7940:

great, but can you also look into real problems like poor DE scaling, DE’s being bugged out, and us not seeing the other half of DE content because none of them ever fail?

We are looking into all of these issues as well.

gorb.5608:

Cam,

Are you only looking at PM’s or are you also looking at the forum posts for a listing on guilds?

I’m looking at the forum posts too – like this one :-)

If you’re still having issues you should contact customer support and they’ll help you.

The team is continuing to work on additional ways to combat gold seller spam. In the meantime, please continue to report and ignore them as you have been. Your patience is greatly appreciated!

ZionNow.2138:

I won’t do the math now but the difference after currency exchange between the EU price and the US price is only a few cents.

This is correct. Our publishing is out of England, so we have a 20% VAT across the board on all EU sales. The difference is just inclusive vs exclusive taxation.

A common mistake that I’ve seen people make with guardians is assuming that they should be taking damage for other people. In my experiences, absorbing damage with your hit points is about the worst way to play defensively (second only to trying to heal people who are doing this).

For guardian, make sure to give consideration to the abilities that proactively mitigate, prevent, or better yet, reflect damage. These are harder to get right because they require more precise timing. But it feels really great when you plop down that wall of reflection, and return that blast of whatever for thousands of damage to the thing that threw it at you.

We are aware that when there are a huge number of players in an event, it can be difficult to reach Gold participation levels (or sometimes even Bronze). This is especially the case in boss events.

We are working on making participation easier to achieve in this situation.

@Amen – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

The team is continuing to work on additional ways to combat gold seller spam. In the meantime, please continue to report and ignore them as you have been. Your patience is greatly appreciated!

Hello cubed,
thanks for noticing. It has been done.

Hi Draaka – Nvidia just come out with new video card drivers. I know you had said you’re about at the point where you’ve tried everything suggested in the forums, but have you tried a clean installation of the newest drivers yet? And by clean installation I mean completely uninstalling and removing previous driver versions.

@ Guild Wars – Could you attach a DxDiag report to this thread so that I could better assist you with this question? I’d like to take a look at your system as a whole before I come to any final conclusions in regards to this issue.

Thanks White Shadow!

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

@SgtSarcasm – Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Additionally, I would like to collect an expanded traceroute from you to take a look at your connection. To provide this report, please follow the steps below.

1. Click “Start.”

2. Type in “cmd” into the “Search files and folders” bar but do not hit enter.

3. Your Start menu should now show the program cmd.exe.

4. Right-click on this program and select “Run as Administrator.”

5. Highlight and copy this: “pathping -w 500 -q 50 -4 206.127.158.1 -n > C:\pingpath.txt” (Without the quotes)

6. Right-click in the DOS window and select “paste” and hit enter.
This command will take about 2-3 minutes to complete. Once completed (the prompt will return to normal), the test results will be saved to your C:\ drive in a file called “Pingpath.txt.”

Once you have these files, please attach them to your reply.

Thanks for the thought and the feedback. Since the forums aren’t here to discuss or debate other games, we’re going to close this thread.

Please refrain from re-posting threads. As you noted, bumping threads is also not allowed. If you have a question you feel you have to ensure was read by someone on the ArenaNet team, please send it to forums [at] arena[dot]net. This doesn’t guarantee you’ll receive an answer, but it will be read. Thanks!

Hi White Shadow,

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Thanks for the feedback, Foors Arontala.

Thanks for the suggestions, Qbert.

@ChairGraveyard – I would recommend updating your Windows to Service Pack 1. You can do so by clicking the “Start” button, clicking “All Programs” and selecting “Windows Update.” I would recommend installing all the most critical updates for your system.

Next, as a troubleshooting step I would like for you to disable Windows Defender and/or Microsoft Security Essentials if you have this enabled as well.

Please let me know if either of these suggestions have any affect on your issue.

We do not have any watermarking on the live game. Watermarking is used for testers under NDA to prevent leaks of confidential information. You have nothing to worry about when it comes to sharing your screenshots unless you are a tester under NDA and are attempting to share unreleased content.

@SkyLazlo – Please try clearing your DNS cache. To do this, follow these steps:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

@Dawsy – Since it looks like you have so many start up applications running I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Hi Darkness – Unfortunately because of the “symptoms” that you had described, specifically “it shuts down automatically” I believe this is due largely in part to your graphics card being under the minimum requirements. In many cases the installation will cut out part way or not even start depending how far under the minimum requirements you are. The only other thing I could suggest would be to try a different connection method such as connecting from a different computer or from a different location.

@Damarus – For you this is a little more tricky and so I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Nope, I meant sword. Play the story step to the final encounter. : )

Hi Hurgo -

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)

Hi Das Wampyr -

Could you please attach a Game Advisor report to the thread so we can see why you might be experiencing this issue?

You can download the Game Advisor application by clicking the link below:

http://us.ncsoft.com/gameadvisor/

(Note: you will be automatically prompted to download the application after clicking the link)