Guild Wars 2

If you receive an in-game mail, please hit the report button to let us know. If it’s in chat, please send an in-game ticket so it can be investigated and action taken. Thanks!

Also – Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hello Magmarrax,

Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

Thanks for the report! Can you provide any additional information on what buffs the boss had? A screenshot would be especially helpful if you have one.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hey Everyone,

For those of you experiencing error 5 again, please try the following:

1. Locate the file “GW2.exe”

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Go ahead and try to start the client at this point and let me know if you run into the same issue when trying to log in and play.

If you wish to request a refund, you must work through Customer Support. They will put you in touch with the payments team, and you can discuss it with them. Thank you.

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hey there, Shalashaska.

Thanks for your question. The best way is to write a report as accurate as you can about the issue and send it to exploits@arena.net. That would effectively help us.

Hey there, marcoszy:

Thanks for the question. No, for the moment that change of appearance inside the game is not implemented.

I will lock the thread now .

Hey there,

yes, as zogrim and VendettaDFA correctly state, there are yet subforums to be implemented so we ask all of you guys for a little bit of patience till we open them. Among many others, there is a special section for suggestions of this kind .

I will proceed to lock this thread now.
See you around in Tyria!

Dear FadeXF:

we have not yet implemented the rest of the subforums but as soon as they are open, I am sure you can engage in different discussions about levelling and much more. Only, that this subsection “Players helping players”, as the name indicates, is meant to be about issues that can be resolved with the help of the community. Personal opinions do not really fit here and we all want to have tidy forums, right?

So I ask you for patience regarding this and in the meantime, I lock the thread.

Hi everyone.

We are fully aware of the issue and the dev team is working on a fix that will be applied retroactively to all your characters, but we still don´t have an estimate time for it. Sorry for the inconvenience.

First of all, we understand the problems here reported. We see how inconvenient it is for those who are playing in guilds in WvW and cannot play fully as one.

But we also ask for a little bit of patience. The dev team is fully aware of this problem and working on a workaround to deal with it. We do not have an estimated time or date for the solution though.

I am closing now the thread but please, let us know again if this error has not been repaired in the following days.

Thanks!

Hey there!

Since some days now the subsection “Guilds” is open, for those who have a clan and are recruiting or for those of you who are seeking a guild. Because of that, I will lock this thread now and hope to see you all in Tyria!

And because the question is solved, I am locking the thread.

I am proceeding to lock the thread as it is resulting in general disrespectful comments that do not add anything useful to the community and the game.

Remember that we are all here to have fun.
Thanks.

I am going to close the thread as it does not really fit inside the scope of this subforum. The OP should contact, if that has not been done yet, the support service with his/her issues about the inappropriate name as they are the only ones who can really help with the problem.

Thanks.

Oh fiddlesticks, Vahn, I’m so sorry! We really thought this was resolved. Let me send this one over, not because I’m showing preference, but because we did think it was ok, and it’s not. Hope to know more soon, but it’s sorta late here in ArenaNet land (I’m actually at home) and it may be tomorrow.

Thanks for calling this to our attention! (And extend my regards and apologies to your friend; hope he’s in soon!)

Echo.7259:

They did, I’m very happy with this. I should be able to play the game soon with this issue out of the way. Unfortunately, as long as the game is not playable on higher end hardware, all I can do is focus on making my account more secure. Apparently someone did hack my account, but all they got was my 3 day headstart access account! Not much good that will do them.
I am however very concerned about how I can protect myself. I already had a strong password, perhaps I should change my information to a better E-mail address or something?

Can I give you some advice? (“Sure, Gaile, go ahead!” you say. ) You know how easy it is to get a good, free email account, right? I don’t mean some shady email service that no one has heard of, I mean a major email provider with a solid reputation. Soooo… why not set up a unique email account and use that ONLY for Guild Wars or Guild Wars 2? It’s easy. It’s free. And with a complex, unique — used-nowhere-else password — it’s another layer of security! (And yep, we’re working on even more.)

Anyway, consider the special, GW-only email account. And thanks for giving me the opportunity to say that. I will now shuffle my soapbox off into the corner again.

We’re reaching out to customer whose issue may have been solved… or may not have been. We’re encouraging people to close tickets that need it, and to update and re-prioritize their ticket with a single click of a button.

I think it’s a pretty effective way to check back with people, to say “We think your issue may have been taken care of, but if not, please let us know.”

Nothing is perfect, and anything can be misfiled. Reaching out to you with that email puts power in your hands, with the ability to say “Hey, I still need help!” and then, to get it. I understand that “the proof is in the pudding” and you may be skeptical about whether you will get help, especially after waiting so long. I’m not looking at your ticket, so I don’t know what you’ve written about, but keep in mind that there are some issues that simply must take a back seat to more critical issues.

But really, complaints aside, why not take a few seconds to click that link and give the team a chance to help you?

Thanks for the quick feedback, we’re looking into it.

KitKat.1695:

Thank you very much for making an appearance here. Could you take a moment and find us guidance on how to proceed while waiting on the other issues to be resolved? My specific issue is that my guild was completely broken for several days before finally just ceasing to exist.

We have created a separate guild and are slowly starting to que upgrades that we already purchased and researched. Everyone is afraid that any effort spent on this new guild is wasted effort.

Some guidance here would go along way.

Thank you again,
Kat

Hey Kat,

So, the expectation is that the issue with representing guilds should currently be fixed. If you (or anyone else) can’t represent their guild, please let me know.

What other issues are you seeing? I’ll look into them stat.

Cam

DABhand.2079:

Please take note that my last update to the ticket was not a threat in a way to escalate the ticket, but was my right to do so and ask for a full refund.

I’m sorry for the issues that you’re experienced, and we will do that for you. Please go ahead and continue your conversation with Support and they will make that refund happen, if that is your desire.

Thanks for the information all. We are looking this over now.

Honestly I don’t know what the means. I’ll try to find out.

traxxis.2964:

Still waiting for assistance\

This ticket is 2-3 days old, not 5 days or older.
You were not sent an email.
This is not the process that we’re asking players to follow, so I’m closing this thread. I am confident you’ll get the help you need.

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

Echo.7259:

E-mail came through just now and I re-opened it.
However what happened, because of this I am probably at the back of the queue again after already waiting all that time? Egh, I can give it another 24 hours I suppose, and see what happens. Another 12 days though, not a chance.

Glad you got the mail, and do not worry — I grilled the team about three times to make sure "If they update, are they going to get RE-prioritized or DE-prioritized. The process you took will get you help faster, which is why we did the whole email/response thing. Thanks for following the steps and I hope you’re in soon!

Terexyntl.3281:

Ticket #120902-011084 timeline (for reference, all times pacific)

9/2 Automated response received at 7:54 a.m.
9/5 Posted to the forum about the unresolved issue at 4:48 p.m.
9/5 Received request for more information at 9:52 p.m.
9/5 Sent requested information at 10:18 p.m.
9/5 Additionally, updated Ticket with requested information at 10:22 p.m.
9/6 Posted a message on the Forum at 8:31 a.m.
9/7 Received an update via the forum (“will be assisted soon”)
9/9 Posted again on the Forum at 8:22 a.m. about the unresolved ticket
9/9 Posted timeline on Forum at 7:27 p.m.
9/10 Received email at 1:55 p.m. None of the information was related in any way to the issue. Verified the issue still existed, and reopened the ticket at 2:15 p.m.
9/10 Posted timeline on Forum at 5:28 p.m.

If you responded to the email, you’re good. No need to make a thread here — it’s in the queue and re-prioritized to get you help.

Thank you for the report Ratatonga, this is being tracked now

Hey All,

Thanks for your posts on the issues which you’ve been having with guilds. Apologies that this is impacting you.

As a few of you have pointed out, this thread refers to a bunch of different guild-related issues. I’m going to talk about the problems with representing specifically.

Here’s the boring technical details about the problem : We had a load balancing issue where many game servers were incorrectly connecting to the same guild server, causing it to be overloaded and respond with timeouts.

This has been fixed, so this problem should go away. Please let me know if you’re still seeing this problem and I’ll look into it personally.

Note that this is different to the “network error” issue when you have too many guild memberships or invites – that will still occur (and is really just in need of a decent error message).

Cheers,
Cam Dunn
Studio Tech Director
ArenaNet

Looking at the ticket, you received an email and responded that you still needed help. That is appropriate. You do not need to make a thread here asking for help — that help will be forthcoming with the updated ticket, so you’re good.

By the way, you’re asking about a guild issue, and as we’ve said for the last several days, we’re prioritizing access issues ahead of issues such as this. We apologize for the delay and an agent will respond when that is possible.

Hello Baljak, does this issue still occur for you?

Don Muerte.7168:

I’m really wondering what this “login attempt” e-mail means. I got one of them saying someone attempted to login from Beijing, but what I don’t get is: did they get my username and password correct but their location was wrong so it was denied or did they just try guessing my password and get it wrong? I did change my GW2 password already, but I admit that I used that password on other site, but ONLY on sites I trusted to be secure like the bank and the electric company. Obviously, if they’ve got my password now, it’d be very smart for me to change those. If it was just a failed attempt at guessing my password, however, I might just let it slide.

Generally, this is being done by an RMT company in China. They have acquired password lists from hacked websites, forums, email providers, ISPs, banks, games — you name it! They then test those passwords against other resources, like our game, to see if they can steal your account.

An attempted access does not mean a successful access. But when you see that email, you should go into your account directly (not following any link in case you’re getting a bogus email) and you should change your Guild Wars 2 password. Use something complex and something unique to Guild Wars 2, used no where else.

Please read today’s update about support issues. I think it will help for you to know about the emails that are going out, and the system for closing or reprioritizing your ticket.

Snoblitz.4980:

I am now opening a third ticket (120908-004876) with you guys for this issue since the first still has never recieved a response and the second got lumped into your mass mail response thread.

My next step is escalating this to the ArenaNet leadership team via email and twitter

Couple of comments: You should not open multiple tickets. The second received a mass mail response, but it was not closed. So you have three tickets opened for one issue, which slows your response turnaround time.

Secondly, you should not “escalate” via PM, via email, via twitter, or via Facebook. We have a forum, and we have the support system, but harassing staff via other means is not going to speed up the process, and it’s going to waste a whole lot of time from the team members involved.