Guild Wars 2

Thanks for your suggestions, but this subforum is for Players Helping Players so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Utherr – I would like to know how you are connecting to the internet. What type of connection are you using? Are you connecting wirelessly or are you connected directly to your modem via Ethernet cable?

I see that you have Sprint SmartView, “C:\Program Files (x86)\Sprint\Sprint SmartView\SprintSV.exe” -a running. Are you using your mobile’s internet to get online?

@Uzusek – Are you able to try to download through a different connection method? The mobile connection method may be the reason you are encountering this error message.

@SirPoo – Are you able to disable, remove, or configure AVG? That particular security software has some known compatibility issues with Guild Wars 2.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

The pause is deliberately short because we don’t want to interfere with people who legitimately need a minute to remember (or correctly type) their password. As I mentioned, we wanted to make sure that it doesn’t inconvenience people. So the rate at which you can “humanly” hit the login page won’t cause issues until you’re doing a substantial number of attempts.

Automated attempts generally have to be done at very high volume to be effective, though, and the rate limiting will hit those attackers much harder than it will ever hit someone who just retypes their password a few times on the login screen.

Obviously I can’t get too specific, but suffice it to say we are monitoring the rate of login attempts from various sources, and we have strong evidence that this system is hampering attackers precisely as we intended.

CAPTCHAs on logins are certainly an option, but creating one that is still human readable while being immune to computer cracking is extremely difficult. Even the best known methods are mostly broken, such as reCAPTCHA (which has an 80% crack rate at this point using a variety of attacks). Since we don’t have any experts to help create a strong CAPTCHA system internally, our general feeling is that we can do other things which have better bang for the buck so to speak.

@AlanTheMan – It does not appear as though the driver update took:

Display Devices
———————-
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 1280 × 1024 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2004 13:00:00, 9344 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 4/13/2008 19:44:40, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0×0000
Device ID: 0×0000
SubSys ID: 0×00000000
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

You should see here the name of your graphics card as well as the driver dates and other related info.

I also noticed this within the Game Advisor report: " Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer."

It sounds like either you do not have a video card in your system or there is an issue with the card.

Hi Morrigan – Can you please provide us with a Game Advisor report so we can look into this a little further?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Gold sellers are in violation of the rules. Please report any that contact you by completing an in-game ticket. Thanks!

I totally understand your frustration, I really do. I hope you will be able to hold on a bit, though, because we’ve come up with some solutions just this morning that will address a lot of the larger issues, or which will make huge inroads into response times.

And hey, you know what? This isn’t an issue with your account! Not sure if you got the wrong message or what, but the timeframe you gave is exactly aligned with the current server outage that the team is working on furiously. So it’s not just you and your guildies, it’s everyone, and it’ll be resolved in real short order.

Hey guys, I would like you to try a new command we just introduced to assist players with these types of issues. Generally this assists players who have ports blocked by their ISP or are having connectivity issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hey guys – I’m not entirely sure why connecting directly to the modem has resolved the issue for some players, but if you’re still getting the black screen issue I am curious if anyone could test this so I can see how many other players are able to resolve this issue in this fashion.

Hi empressofbees,

Could you please attach a Game Advisor report so I could look into this for you?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

ONEone.4823:

lovely, that doesn’t help me. i created a new ticket (as suggested) and closed my old one (as suggested). i guess i will see if i can re-open my old ticket or i will be waiting even longer for a response…

Can you try and let me know? I don’t know the answer to that question! If you’ve submitted a new ticket, it’s ok, we’ll get to it, but if you can update the older one, that’s good, too. (And I’d like to know the answer, honestly.)

Hi Talisauros – Can you please attach a Game Advisor report so that I could look into this for you?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Demigod.7516:

We don’t update the title correct?

If you have a vague subject line, it can’t hurt to make it more specific: “Hacked Account” or “Log-in Issues.” No need to change, but you can if you wish.

Kirjon.8612:

Any idea on when the ‘prioritised’ tickets prior to Sept 2nd are actually going to be complete then?

No worries. This was on us, and we’ll continue to address them properly, even if they are dupes.

Hi ReanSean – At this time I would recommend deleting your local.dat file (navigate to Documents\Guild Wars 2) and then run repair. If you’ve never run repair before I’ve provided the steps below for you:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

@AlanTheMan – could you post an updated Game Advisor report so I can see the most recent changes made on your system so we can rule out the previous possible issues? It could also be a different program that could be interfering.

@Kaarke – it looks like you’ve got Windows Defender as well as Avast enabled. It’s possible these two are conflicting with each other and not allowing you to download the client properly. Can you try disabling the two to see if you’re then able to install?

@Nivrim – Certainly! To run the Msconfig command please try the steps below:

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

This issue has been noted and escalated to the support team. Sorry for any inconvenience while we wait for a fix to be implemented. Thanks for your patience in the meantime!

Thanks for the update Valdaran I look forward to hearing the results!

Hey Premium, can you confirm whether or not the item was soulbound?

Thanks!

This is an error with the forum swear filter. We will look into correcting this issue. Thanks for bringing it to our attention.

Hey all,

The servers should be back up at this time.

Hey Vesie. Do you recall what story step you were on when this occurred and what race you and your friend were playing? If you have a screenshot, that might also help us narrow down the issue. =)

Thanks!

Hey guys,

To let you know how seriously we take these things, we had three meetings before Noon today and we’ve come up with some really good ways to address a lot of the larger issues. Please hang tight — I do believe you will see traction on this in a very short timeframe, in many cases today!

Hi all,

I’d like to clarify our position on this particular question.

First and foremost – there is a rate limiting mechanism in place, which severely impairs the ability of automated attackers to brute-force account logins. We have carefully balanced this mechanism so as not to inconvenience legitimate users, while still presenting a substantial impediment to unauthorized account access.

Second, it is correct that we do not currently lock out accounts for failed login attempts. The reasoning for this is that if an attacker knows your email address, he can basically deny you access to the forums/game indefinitely by just logging in with bogus passwords every few seconds – something trivial to automate. This form of attack would be much more difficult to stop and create a much larger burden on customer support for resolving “locked account” issues.

Last but not least – we take security very seriously and are making every effort to ensure that our game and associated services are as trustworthy and safe as possible. We appreciate your feedback on these issues and welcome further suggestions regarding how to improve our collective safety.

Thanks!

Hey Perplexus,

After looking at your Game Advisor, it appears that your drivers are from 2011. You will want to go to Nvidia’s site and get updated drivers for your card. These appear to be the 301.42 drivers released in May.

If updating your drivers does not help, I would like for you to do the following for me please:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on Gw2.exe and select Create Shortcut.

3. Rename this shortcut to Guild Wars 2 Log.

4. Right-click on this shortcut and select Properties.

5. Edit the Target line to include -log at the end.

Note: Please make sure -log is outside of the quotes and that there is a space between the path and the hyphen.

Correctly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe -log”
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe”-log

6. Once completed, click OK to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double-click Guild Wars 2 Log to start Guild Wars 2 and have it generate the log.

Once your receive the Download Failed message, check the Guild Wars 2 folder in your Documents folder for a Gw2.log file.

If you could then attach that log file to this thread so we can take a look at it.

Thanks for your feedback, but this subforum is for Account Issues so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi ichigo – If you’re still experiencing this issue, could you please attach a Game Advisor report so that we can take a look at your system set up to try to determine what could be causing this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Thanks LONGTIME! I’m glad to hear that this workaround resolved the issue.

@Samarus – If you’re still receiving this error message, I’d like for you to try the clientport 80 workaround.

To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Hi Lancaeron,

I’d like to generate a Guild Wars 2 log of exactly what’s going on when this issue occurs:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on Gw2.exe and select Create Shortcut.

3. Rename this shortcut to Guild Wars 2 Log.

4. Right-click on this shortcut and select Properties.

5. Edit the Target line to include -log at the end.

Note: Please make sure -log is outside of the quotes and that there is a space between the path and the hyphen.

Correctly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe -log”
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\Gw2.exe”-log

6. Once completed, click OK to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double-click Guild Wars 2 Log to start Guild Wars 2 and have it generate the log.

Once completed, check the Guild Wars 2 folder in your Documents folder for a Gw2.log file.

Once you’ve done this, go ahead and attach the file to this thread.

Hi fcv – Could you please attach a Game Advisor report to this thread so that we could further investigate this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi theyaN – I’d like to know what connection method you are using. It appears you may be tethering to your phone for a wireless connection. If this is the case I would recommend attempting to install by connecting directly to your modem via Ethernet cable if you are able to.

Additionally I noticed you have Avast running and quite a few startup applications as well that could also be conflicting with the installation.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Gallerest – If you’re still stuck at 99%, could you please attach a Game Advisor report so that we can further assist you with this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hey guys – we’re still looking into issues with the Trading Post. Please hang tight!

Hey all, just an introductory sticky to get you started.

This subforum is here for you all to get help from each other. There are a number of things that come up that aren’t really support issues that other players can help answer. So, this forum is here for you guys to help each other. Anything from gameplay questions to “will my computer run GW2” is appropriate. Want to know how to make pies, soup or stew while crafting as a cook? How about what certain traits do? Ask here and get help from your fellow players!

Hi Alfarjamie -

I would like you to try a new command we just introduced to assist players with these types of issues. To do this:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Yes you can post here from now on

Now that the answer has been given, I close this thread.

Our team works with the Better Business Bureau to resolve reported issues and resolve that issue with the individual customer in the best manner possible.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Sumarus – At what point do you receive this error? How long have you been getting this error and how often?

Hi Detahmaio – Can you please attach any crash logs that you may have in addition to a Game Advisor report? Also, I’d like to get another report from you called a GW2 log file. Please follow the steps below to create this file:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 log.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -log
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -log”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the client and play until you encounter the crash.

Once you’ve done this, navigate to Documents\Guild Wars 2 and there should be a file within it called Gw2.log. Please attach this file to the thread so we can look into this issue further.

Also, for the Game Advisor report, you can find it at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

There’s a certain amount of fragmentation that can happen within the .dat file. If you’ve played all of the beta weekends, you’ve probably updated most of the individual files inside of Gw2.dat many times as we’ve made changes to those files.

The data stored on the DVDs was downloaded internally from scratch, so it’s free of fragmentation (and thus is smaller). At this time we do not have any mechanism for defragmenting Gw2.dat.