Guild Wars 2

Hi cursed – What sort of connection method are you using?

By thew way, kudos on the haiku.

Hey folks!

Just a quick reminder for everyone – bypassing the language filter is frowned upon, so please refrain from doing so. Just as we are vigilant about language in the game, so are we here on the forums. Thanks!

Carry on!

@Nivrim – You have a lot of running processes going and it is likely that one of them may be interfering with the game connection. I would recommend the Windows command “Msconfig” to weed out any of the unnecessary startup applications. If you need assistance with this or have never done this before please let me know and I can walk you through the steps.

Additionally, your video card drivers are from 2008. I’ve provided a link to the most recent video card drivers for you below:
http://www.nvidia.com/object/win7-winvista-64bit-301.42-whql-driver.html

@BigShip – You also have a few applications running that could probably be disabled or closed out. I would first start with closing TeamViewer and Steam as they may have some compatibility issues with Guild Wars 2 (generally, the overlays).

@zjsilva – Your drivers are also from 2008 and this could be causing some issues with installation so I’ve located the latest Nvidia drivers for your laptop:
http://www.nvidia.com/object/notebook-win7-winvista-64bit-301.42-whql-driver.html

Additionally I see that you have AVG enabled on your system. AVG has some known compatibility issues with GW2 and as a temporary troubleshooting step I would recommend disabling or completely removing it. If this is not an option for you then I would recommend configuring the security software to allow Guild Wars 2. If you would like assistance with this please let me know.

@Creature – This is likely due to your video card being below the minimum requirements. I could find no other issue present within the Game Advisor report that would explain why you are unable to install successfully.

@deiphobos – Your graphics card also is below the minimum requirements to play Guild Wars 2. In addition you have McAfee enabled. The installer does have a built in sort of auto-detect which is the reason the installation will not always complete if you do not meet the minimum requirements. This is entirely dependent on the rest of your system in addition to how under the minimum requirements it is. I would recommend updating to Windows Service Pack 1 and updating your video card drivers and trying again.

@AlanTheMan – Your processor is just below the minimum requirements. In addition, it does not appear as though you have any video card drivers installed (you can see this under Display Device in your Game Advisor report). While the processor being slightly under should not prevent you from installing, the lack of video card drivers may. I also noticed that you have AVG enabled and this could also be preventing the installation from completing.

@Wafulazer – You have quite a few running processes going in addition to McAfee. I would also recommend updating your video card drivers:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

@Brandi – Both your processor and graphics card are below the minimum requirements and I believe this is the main reason the installation just stops.

This is not a game bug, but rather it is a request to bring back a feature that was removed. This sub-forum is not for feature requests, feedback, or suggestions. This sub-forum is for bug reports only. Please refrain from off-topic posts here. Thank you.

Hi,

Thanks for your suggestion, but this is not the place to post it and as the suggestion section of the forum is not opened yet, I will close this thread.

Thanks for your understanding!

Signatures are text-only, 3 lines at 100 characters each.

Hello! Could you please attach a Game Advisor report or a DxDiag so that we could look into this a little further?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

There is currently an issue with 32-bit operating systems and Nvidia GTX cards as confirmed by your Game Advisor report and the “Out of Memory” error found within the crash report.

Unfortunately at this time there is no ETA for a fix but this is something that is being looked into. If you are able to, upgrading to a 64-bit operating system and adding more RAM should resolve the issue.

If you mouse over the Golem Banker on this page it says “…at your command for five days…” I am sorry you were unaware that the golem banker was a limited item, however it was clearly stated that it was a limited time usage item.

Original post edited – Please refrain from posting any personal information (including email addresses) on the forums. Thanks!

Thanks for all the reports guys. We’re currently looking into this issue and so the more diagnostic information we can collect from you guys the better (DxDiags, Speccy, CPU-Z reports, etc.).

Also, if you could let us know exactly when this black screen issue occurs, how often, if it’s ever gone away, and what you have done to temporarily resolve the issue would be a huge help to us as well.

Perplexus — Can you please attach a Game Advisor report to this thread so we can see if anything else maybe preventing you from downloading the client.

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi Limeyness – Can you please attach a Game Advisor report as well as the full crash report you receive when you experience this issue?

You can find the Game Advisor report at the link below (when you click it you will be automatically prompted to save the application):
http://us.ncsoft.com/gameadvisor/

Hi Rampage – It looks like your Intel drivers are from 2011. I would first recommend checking to see if there are any available updates for your Intel card through Intel’s Download Center: http://www.intel.com/p/en_US/support/detect

Please let me know if this helps!

Hi D Zap – Can you please attach a DxDiag or a Game Advisor report so that we can look into this a little further?

You can find the Game Advisor tool below:
http://us.ncsoft.com/gameadvisor/

@ RainX & Evea – Looks like you guys have some older drivers since they’re from 2010. I would highly recommend AMD’s most recent drivers. I believe 12.8 was just released which you should be able to find through the link below:

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

While the 5470 is not a very powerful card, you shouldn’t be experiencing graphics issues such as those. Please let me know if the updated drivers helps!

Hi KillerPotato – There’s an application that I find to be incredibly helpful for checking out your system hardware called Speccy. Speccy also shows you memory timings, system temperature, driver dates, etc. That being said, if you choose to install this application I’d really like to see the results so we can track down what the cause of this issue might be.

To install and run Speccy, please use the following instructions:

1. Download Speccy from this link: http://download.piriform.com/spsetup114.exe

2. Once downloaded, double click “spsetup114.exe” to start the installation process.

3. Once completed, double click the “Speccy” icon on your desktop.

4. Once loaded, please click “File” then “Save Snapshot.”
a. Note: If this option is grayed out, Speccy is still gathering the required information. Allow it a few moments to complete this process.

5. Save this file to your desktop.

At this point, Speccy will begin generating the report. This will take a few minutes while it compiles all of the data that you just specified.

Once this is completed you can attach it to the ticket by clicking “More posting & formatting options…”

Your friend will have to contact Customer Support directly. Thank you.

This issue has already been reported. This is a duplicate thread. We’re going to lock it. Thank you.

If your installation is stuck at 0% or you are receiving a download failed message, we have found this to usually be attributed to your firewall or security applications, which may be blocking your ability to connect to the ArenaNet servers. We recommend disabling your firewall first and seeing if this fixes the issue.

You may also want to check to make sure that you are running the installation as the administrator.

Hi OneAngryPanda – Could you please attach a DxDiag or Game Advisor report for us to take a look at in order to investigate this issue? Additionally, if you could attach the full crash report as well this would be very helpful.

You can find the Game Advisor report at the link below:
http://us.ncsoft.com/gameadvisor/

Hi Soulrez – Could you please post a Game Advisor so we could see if there might be some other application interfering with the installation? Another possibility would be if one part of your system did not meet the minimum requirements or if your drivers needed to be updated this can also sometimes prevent the installation from completing.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections appropriate for this topic will be opened in the future. Thanks for your understanding and cooperation!

Hi Archangel Roy – Could you please attach a Game Advisor report or a DxDiag so we could look into this a little further?

As previously mentioned, please follow the instructions above – including posting your ticket numbers in the thread linked (https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged/first).

Do not continue to create a separate thread for this issue. Thanks for your understanding and cooperation!

Sorry to hear about your hacked account, Guldor. Please follow the instructions above. Thanks!

This question has been answered correctly – locking thread.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections will be opened in the future. Thanks for your understanding and cooperation!

Hi POMalley – Thanks for providing the Game Advisor report! The first thing I’m seeing here is AVG. Currently Guild Wars 2 has some compatibility issues with AVG and so the best course of action here would be to either completely remove it (and try a different security software application of course) or to configure AVG to work with Guild Wars 2. The steps below should assist you with configuring AVG:

1. Open AVG
2. Click “History”
3. Click on “Firewall Log”
4. Click on “System Services”
5. Scroll down to branch cache/Windows remote management
6. Click on “Block” and change it to “Allow for all”

This should allow you to connect to the patch servers.

Next, open User Interface.
Click “Tools” and then “Firewall settings” and in the panel that pops up, you will see profiles on the left (the active one will be in bold).
Click on “System services” in the active profile and then Click the “Manage User System Rules.”

Another window should open. Click Add button, a change rule detail window opens. Here you will want it to read: For protocol TCP, direction Out, local port(s) Unrestricted ports (1024-65535), remote port(s) 80,6112,6600, remote address(es) All Networks, Allow for All … Give it a name of GW Special down at bottom.

If this doesn’t help – please let us know!

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections will be opened in the future. Thanks for your understanding and cooperation!

Hi nela – Are you getting any error messages at all during character creation when this happens? Also, could you please attach a DxDiag or a Game Advisor report to this thread so that we can take a look at your system set up?

In the meantime, I would recommend deleting your Local.dat file and repairing the game client. You can find the local.dat file at Documents\Guild Wars 2 and you can run a repair by following the steps below:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

Hi Mazzizo – I would recommend settings your Anti-Aliasing settings to “Use application settings” if you have not done so already. The link below should point you in the right direction with how to do so:

https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post3963

Additionally, do you have this problem in both windowed mode as well as fullscreen mode?

Hi Alch – If a clean installation of your drivers (or even rolling them back to an older version) did not do the trick, could you please attach a DxDiag or Game Advisor report to the thread so we can try to figure out what’s going on here?

Hi Retzie – This is certainly a curious issue… graphics issues such as that are usually a result of overheating, bad, or missing drivers. I would suggest a clean install of the newest drivers as well as updating your DirectX.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Thanks for your feedback, but this subforum is for Game Bugs so will be closed. More forum sections will be opened in the future. Thanks for your understanding and cooperation!

Thanks for your question, but this subforum is for Forum and Website Bugs so will be closed. More forum sections will be opened in the future. Thanks for your understanding and cooperation!

Hi Soupycat – From what I can see it does not appear as though you have motherboard drivers installed. I would recommend looking up and installing the latest CHIPSET drivers for your motherboard. Additionally, it looks like AMD has released some new drivers. I would recommend a clean install of the 12.8 drivers:

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Lastly, I would recommend deleting your local.dat file (navigate to your “Documents” folder and then to the “Guild Wars 2” folder within it) and then running a repair.

Let me know if this helps!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. Thanks for your understanding and cooperation!

Hi Akeu,

Thanks for providing a Game Advisor report right off the bat! My first thought here is that McAfee might be blocking the installation from completing. If disabling McAfee does not resolve the issue, I would recommend completely removing it as a temporary troubleshooting step. Keep in mind we don’t ask that players not have any security software running, we would just like to eliminate this application as being a possible variable that could be causing this issue.

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. More forum sections will be opened in the future. Thanks for your understanding and cooperation!

Hi Raptor thanks for the DxDiag report – overall your system looks pretty good. I’d probably first start with a clean installation of your video drivers through an application such as Driver Fusion. This will wipe out any potentially dated or corrupted driver files and let you install the newest drivers fresh.

If that doesn’t resolve the issue for you then I’d like to see a different diagnostic report. I would like for you to provide a Game Advisor report. It’s much like a DxDiag but it gives us a bit more information that I find to be a little more helpful. You can find the Game Advisor below:

http://us.ncsoft.com/gameadvisor/

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. Thanks for your understanding and cooperation!

We will be opening more forums in the future as mentioned above. Thanks for your patience in the meantime!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. Thanks for your understanding and cooperation!

Thanks for your feedback, but this subforum is for Forum and Website Bugs so will be closed. All reports of gold sellers should be done using the in-game ticketing system. Thanks for your understanding and cooperation!

@acealucard and @Sons could you both resubmit your tickets using the following as a guide:

http://en.support.guildwars2.com/app/answers/detail/a_id/9212/session/L3RpbWUvMTM0Njg1MTg4Ni9zaWQvWmV6Y2x1NWw%3D

It does sound like we have blocked your accounts to prevent any further damage from happening. Once you have created your new tickets please close any other open tickets that are related to the same issue to prevent any duplicates

Our Customer Support Team is working diligently to resolve unanswered tickets.

In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.

If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:

• Your GW2 Username
• Your serial code
• A character name, if any
• A detailed description of the issue that you’re experiencing
• Any error code that you are getting

Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.

Thank you for your help!

Roxy.7261:

Hi Gaile,

Could you please let me know ( and others ) whether or not if a support representative are able to transfer a serial code from one account to another? My original post was moved to ’ players awaiting help ’ thread but it was not confirmed whether or not it is doable.

I mean, I really do hope it’s possible since I’ve spent additional real money on my account towards gems… I would also like to keep that account since I really like my character name.

Some linking can be done, yes. It’s really dependent on the situation and how things are set up, but I would encourage you to submit a ticket and request assistance. Now, what that may mean is that one code is disabled and the accounts are merged — say a Headstart Access code along with a retail code. So I would suggest you not create characters on both accounts, because as far as I see it, it would not be possible to merge the two existing accounts, but rather to use one as a starting point and enable it for access to the game (like sort of an existing account with a new serial code added).

I hope that makes sense. It’s a little late and I may be having a case of “fuzzy thinking.”