Guild Wars 2

Normal. Either way, unfortunately, it seems to be a very specific thing created by some random Chinese dude, who does not appear to work for MSI, for this specific mobile version of the 1070. I wouldn’t hold my breath for similar things for other cards.

The fix, it seems, in the case of the MSI laptop 1070, for your Chinese VBIOS, MSI does not set an upper limit on the GPU boost (Or it’s set too high). This allows the boost frequency to get out of control, upwards of 1800MHz, or even 2000MHz…which, of course causes instability. For eVGA, I expect the upper limit for certain cards is set too high and causes instability on certain hardware combinations, which is why down clocking often helps, but that same card will work fine in one computer and not another. Wonder why it only seems to affect GW2 and Tera though. It has to be something in their code that’s allowing the boost to get out of control. My guess is that they’re lazy, don’t monitor it and rely on the max frequency to keep them in check. Even extremely heavy loads that are potentially damaging, like the Furmark burn-in don’t cause issues. Out of curiosity, I’ll have to look at the settings tonight.

The big thing that would concern me with this Chinese VBIOS is if it’s such a minor fix, why hasn’t MSI picked it up and put it in to their official VBIOS release? In other words, what else is it affecting?

For giggles, if you have one handy, try an external keyboard on the laptop, just to see if it does the same thing. I assume you already checked your key bindings in GW2 options as well to make sure the D isn’t bound to something else?

Out of curiosity, what does GPU-Z say your clock speeds are?

Texon.4590:

yes in older drivers i had that problem happen to me , however when i update to version 385.41 driver it stop showing up in event viewer even tho i was crashing-pc restart but nothing like nvd problem show up after. fixing my pc from restart was from apply new vbios which i downloaded after that i fixed both problem.

So they didn’t actually fix it, but they suppressed the error? Probably to reduce the volume of complaints. An eventless error will make people think it’s a Microsoft or ANet issue. I find that funny (And I still think ANet is doing something they shouldn’t be). Well, it becomes a question of whether such a VBIOS even exists for that specific card to fix this specific error. Even if it does exist, it could take weeks of arguing with nvidia and eVGA before something shakes out and that’s IF they decide to share it. In the meantime, if it works, down clocking is a quick and easy fix with nVidia Inspector. It literally only takes 2 or 3 minutes to set up the icons then it’s only the time it takes to double-click them to change the clock back and forth.

Is it a Razer? I had the A button quickly die on my Razer and start ghosting double-taps…was a real pain and responsible for more than one death. It’s most likely a bad keyboard. Have you tried another? I don’t think it would cause it, but as a test it wouldn’t hurt to disable something called sticky keys, if you have it enabled.

http://www.techadvisor.co.uk/how-to/windows/how-turn-off-sticky-keys-3512425/

An over voltage makes sense since it would send the PCIe bus in to panic mode. It’s what I always suspected, but could never prove. I couldn’t get GPU-Z or any other system logger to give me anything. The crash was like unplugging the machine, so most loggers didn’t even know the machine went down, much less have time to write anything. Do you remember what, if anything, was in the Windows Event log?

The only consistent thing I ever received after a crash was

_—Windows Event Log Error— (nvlddmkm is the nVidia display driver)

The description for Event ID 14 from source nvlddmkm cannot be found.
Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had
to be saved with the event.

The following information was included with the event:

\Device\Video7
An uncorrectable double bit error (DBE) has been detected on GPU (02 00 00)._

Event ID 14 seemed to be like an ORA-00600 in Oracle. It seems to be the unknown error, unknown cause. While there were lots of people complaining about it, there was never any definitive cause or fix for this on the nVidia/eVGA forums. Even after a clean driver install or fresh Windows install, this would be the error after a crash. The only consistent fix I’ve ever seen is lowering the clock speed. It doesn’t work for everyone, but it’s worked for many.

Other things I noticed that, in those days, with any driver newer than 306.97 GW2 was completely unstable. Driver 310.70, for instance, was completely unusable and GW2 would crash within seconds of the game launching. I was still using 306.97 driver when 35×.xx came out. Eventually I had to upgrade, and find other solutions since other games I wanted to try wouldn’t work on 306.97, namely the ESO Beta. Then driver 356.04 (Maybe it was 358.91…can’t quite remember) came out and seemed to be just as about as stable as 306.97, with only occasional crashes. Other things that made the game more stable, but not perfect, limiting the frame rate to 60fps, antialiasing off, shaders low, post-processing low, v-sync off. Limiting the frame rate was the biggest thing though.

Texon.4590:

Leamas.5803:

Texon.4590:

im not familer with evga websites or cards but i just google and find that page
https://www.evga.com/thermalmod/
good luck , let me know if it works.

What do you mean by “perfect vbios”? What does perfect even mean?
“ask nvidia in live support for something smaller”…a smaller what?

I don’t know about these days, but I can say when I was having these problems, both eVGA and nVidia were useless. It was an eVGA nVidia gtx670 Superclocked. I fought with them for months to try to get the card fixed or replaced. They did get me to update the BIOS on the card but it did not help. Their final conclusion was that GW2 was at fault and they would NOT RMA the card. I had the machine in to the shop 3 times to try to to get the card replaced under warranty, but they could not reproduce the issue, so would not replace the card. Again, they said, since it specific to GW2, it must the the software causing it, not faulty hardware.

I would add that since down clocking, GW2 as not crashed…not once and now I can even run it without limiting the frame rate and reducing graphics settings.

well yea i feel ya , i been also angry with nvidia support and i also sent alot of tickets to gw2 support team i thought the problem was from the game , and is show that nvidia have some people not expert @ all they also give me video bios for the gpu like you said and it doesn’t work the only one worked was made by china like what video owner says , and after that i felt bad after blaming guild wars 2 team which is not the cause of the problem. i been also saying it was guild wars 2 etc but no , is not cause they have players playing with 1080 Ti without problem . it is all about power mangement in that newest gpus and the newest drivers.

the problem might not show in some games but when i tried Tera i had the same kitten problem and that how i notice it wasn’t guild wars 2 fault

It’s not just the newest cards, in my case, the 670 is what…5 years old? I agree, it’s likely some flaky little thing in the video BIOS since a Windows reinstall does not fix it, but you can only fight with the vendor so much before it gets tedious. So who gave you the BIOS update? Was it nVidia or MSI? Typically, the BIOS would come from the vendor, in this case MSI. What was changed in the BIOS? Did you do a before/after comparison in something like Afterburner (Probably preinstalled since it’s an MSI card) to see what changed? Perhaps the new BIOS simply reduced clock speeds…in which case applying a Chinese BIOS is overkill. Maybe MSI provides better support, as I said, eVGA was useless. If the BIOS came from nVidia then it likely just changed the clock speeds back to original, non-overclocked, factory settings. Overclocking is typically done by the vendor, not the chipset manufacturer.

I don’t feel bad blaming ANet. GW2 is the ONLY thing I have that does this, so they’re doing something weird that triggers it that few others do. I’ve tested it with dozens of games, including Darksiders 2, Bioshock Infinite, L4D2, Portal 2, Skyrim with HD textures and view distance set way out, Nexuiz benchmarch, eVGA stress test, Furmark stress test, Furmark burn in test. Anything to make the card work hard. Memtest86 was done, and all the memory was replaced, Intel CPU integrity test was done. PSU voltage load test was done several times.

Again, ANet has long acknowledged that GW2 does NOT like overclocking. here is a 3 year old sticky post directly from Gaile Gray.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

“You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.”

In this case “stock settings” mean stock at the time the chipset was manufactured, NOT stock as it was purchased in the store. Most video cards come overclocked off the shelf, which is not the same as the manufacturer stock.

No, can’t transfer for free. Your brother could just keep trying to hope for a slot to open up. That said, unless you plan to WvW together, being on the same server doesn’t matter anymore. You can both still be in the same guild and hook up in all the PvE content. I play with my kids occasionally too and they’re not even in a guild…I don’t even think they’re in the same world either. Not sure about PvP if you have to be in the same world.

If you WvW a lot, you probably won’t be very happy in a less populated world.

Texon.4590:

im not familer with evga websites or cards but i just google and find that page
https://www.evga.com/thermalmod/
good luck , let me know if it works.

What do you mean by “perfect vbios”? What does perfect even mean?
“ask nvidia in live support for something smaller”…a smaller what?

I don’t know about these days, but I can say when I was having these problems, both eVGA and nVidia were useless. It was an eVGA nVidia gtx670 Superclocked. I fought with them for months to try to get the card fixed or replaced. They did get me to update the BIOS on the card but it did not help. Their final conclusion was that GW2 was at fault and they would NOT RMA the card. I had the machine in to the shop 3 times to try to to get the card replaced under warranty, but they could not reproduce the issue, so would not replace the card. Again, they said, since it specific to GW2, it must the the software causing it, not faulty hardware.

I would add that since down clocking, GW2 as not crashed…not once and now I can even run it without limiting the frame rate and reducing graphics settings.

Walle.6045:

I have tried everything except down clocking. I would prefer not to mess with things, but I guess I am left with no options. I have not idea what I am doing, is there any where I can go to easily down clock and restore back to normal settings when I play other games? I am currently using a EVGA GTX 1080 FTW.

I agree, playing with your clocks can be a bit scary and I avoided it for years. If you want an easy, set it and forget it solution, download a program called nVidia Inspector.

http://www.guru3d.com/files-details/nvidia-inspector-download.html

here’s a screen shot….
http://i1-win.softpedia-static.com/screenshots/NVIDIA-Inspector_1.jpg

Here’s how to set it up.

• Download it. There is no install, so just unzip it in to a folder on the desktop, run it (nvidiaInspector.exe) and press the show overclocking button.
• Before you change any settings. Press the Create Clocks Shortcut button. This should create a shortcut on the desktop named something like NVI_…rename it to something like “Factory Clock Settings”
• Now, if it’s like mine, the GPU clock is greyed out. That’s because it’s locked together with the shader clock, so use the shader to adjust the setting. According to eVGA, the clock speed on the card is boosted to 1860MHz, with a base clock speed of 1721MHz. For myself, as a test , with that card I would go a full 15% reduction. That’s still plenty of juice for GW2 at full settings at 1080p. So reduce the shader until the GPU clock is at ~1581. If your clock isn’t set to 1860MHz, just subtract 15% off of whatever it is and set it to that. If they’re not locked together, just do the GPU Clock.
• Press the Apply Clocks and Voltage button
• Press the Create Clocks Shortcut button again to create a second link on the desktop. Rename it to something like Down Clocked 15%.
• If GPU and shader clocks were not locked together, and you still get crashing, create a 3rd shortcut and reduce both the GPU clock and Shader clock and try that.

Once completed, switching between base clock and down clocked is as simple as the click of an icon. Then all you have to do is run the Down Clocked shortcut before playing GW2, and set it back to factory default afterwards by running the Factory Clock shortcut. The beauty of these shortcuts is once you create them, you never have to look at the clock settings again. You just run the shortcut and it does it for you.

No guarantees it will work, but it worked for me and I know it’s worked for many others. Let us know how you make out.

Texon.4590:

hey leamas thanks for replay but did you read the update posts , i already fix that problem it wasn’t from guild wars 2 ^_ it was vbios problem which deal with power mangement for gpu cause a fail and make whole system crash i simply fixed it after 2 weeks by finding some vbios file which worked for my system while the one suggested by msi was corrputed and didn’t work ,

Yes, I saw you fixed your problem. But many others still have problems and as I said, it’s been a long long running problem with GW2, going back nearly 5 years. The first time I personally reported it on this forum was January of 2013.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-problems/first#post1264339

After fighting with it for years, software/driver/BIOS updates, enabling/disabling crap in the BIOS, new memory/HD, reinstalled windows (Both 7 and 10), brought in to the shop where I bought it for testing 3 times, etc. Couldn’t RMA/warranty anything because no one could reproduce the problems. Down clocking is the only thing that worked. I was just sharing my experience.

This type of crash as always been a problem with GW2 going as far back as 2012 on my old machine with a gtx670.

Texon.4590:

901 views and no replies from arenanet team yet :p any news about fixing would be great.

ANet never replies. It’s been an issue with GW2 pretty much since launch. There is just something flaky in the code they’ve never managed to track down.

Read the symptoms. Sound familiar?
https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6700216

It’s not new and not related to Windows 10 Creator…that was a different issue that I believe they patched. GW2 used NOT like SLi and ran like a dog (<10fps) and autodetect ultra low settings. At least that’s how it used to be back when I first started playing (2xgtx275), but I think it ran OK with one card disabled…though I don’t remember if I took one card out or just disabled one. Ultimately I decided SLi wasn’t worth the headache and replaced the two cards with a single 560, which was plenty for GW2. This is a laptop you have, so you can’t easily remove one card to test, right? Contrary to what most people would tell you, GW2 IS sensitive to overclocked hardware. Sometimes it’s happy, sometimes it’s not. ArenaNet has said so in one of their sticky posts.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

You said you underclocked. By how much? As a test, download a program called nVidia Inspector and drop your GPU clock speed by like 15%. With a 1070, that’s still plenty of power to run the game at full everything. I drop it by this on the 670, now my kid’s machine, and still run things mostly maxed. You can also use Afterburner or anything else that lets you change the clock. I like nVidia Inspector simply because it’s dead simple.

It may be a queue, but it’s likely more than one person is reviewing the queue at an given time and if it’s like any helpdesk I’ve seen, the queue is periodically scanned and people with payment issues get a higher priority, which is why we’re seeing some of the PoF stuff resolved very quickly while others are going weeks without a response. ANet is a business wants your money.

As IC said there will be multiple teams getting assigned tickets, based on issue, hardware support, account support, software support, but still tier 1 support, often non-technical, or barely technical at this level, then if they identify something that needs to be fixed in the software or on the back end, it’ll either get assigned to a second tier support such as a sys-admin, DBA, application developer, etc. to address, OR if it’s a known issue it’ll likely get closed and linked to a master ticket so they can track the frequency and severity of the problem.

They can say everything goes in to a single queue, but they lie. Doesn’t matter what the business is, problem tickets that directly involve a money transaction will always receive a higher priority and be placed higher in the queue.

Ashantara.8731:

Just request to talk (i.e., communicate/write) with a superior from the support staff. That usually get things done in such a case.

Yup, always the best way. I had a similar issue a few months ago with my PSN account. It was one of those that got compromised when Sony got hacked. It basically told me I couldn’t link/unlink the PS4 to my PSN account since it had already been recently done by whoever had my account. Tech support tried to tell me I had to wait 6 MONTHS for it unlock. The problem is my kids couldn’t access any of the PS+ (which I had JUST renewed a week earlier) stuff since sub-accounts can’t access anything on the primary account unless the device is linked to the primary account. I was just livid. I got them on live chat and told them to get off their kitten and get it assigned to a DBA to clear the flag in the database that says I have to wait or I was going to above their heads and demand the money back for my PS+ subscription. Shockingly it was fixed within hours.

Good to hear you got it fixed though.

Most of the stuff I’ve seen seems to indicate a firewall/routing type of issue. Lots of people saying they solved it using VPNs and/or port forwarding.

• Has your friend tried logging in from a different location to see if he can actually still log in? Say, from your computer, if you’re in the same locale, or using a laptop on some open wireless that is not his home network?
• If you’re not in the same locale, but are close friends that can trust eachother, maybe get his credentials and try it for him…just to see if you can get in. He can always reset his password later.
• Assuming he’s using a router at home, if possible, maybe have him try plugging his computer directly in to the incoming Internet connection just to see if it’s an internal router issue. In other words, as a test, take the incoming Internet cable out of the router and plug it directly in to the gaming rig.

Just a few thoughts.

Patrick.2987:

Everything seems to be perfectly fine. Game crashed after some time before like after 30 mins. Today it crashes after one minute everytime i move or enter queue or whatever i try to do.

That’s how this problem presents itself. Sometime you can go hours, sometimes minutes. Everything looks fine, everything tests fine and everything else works. If you’re using nVidia, you almost always see an nvlddmkm error in the event log after the crash. It has been a problem with GW2 since at least the end of 2012, which is when I first encountered it. I fought with it for over 3 years before giving in and downclocking my video card, which fixed it for me feel like a moron since I ignored recommendations in Jan/Feb 2013 to downclock the card. I was too stubborn to “nerf” my fancy new card…a 670, a powerful card in those days. I fought with the shop where I bought it, eVGA and nVidia to try and get the card RMA’d, but as it turns out, no one will RMA something if they can’t reproduce the error in a controlled environment. I now have a new machine, but that old machine is used by my kids and still works fine for GW2, which I play with my kids occasionally…as long as we remember to turn down the clock. It WILL crash if we forget to turn the clock down. We don’t need to turn the clock down in any other applications/games. Luckily I don’t have to do that on the new machine, at least not yet.

I do believe it’s a hardware problem, since it might work on one but not a second identical machine, but a very specific problem that only GW2 triggers. I’m not saying anything will work for sure, but downclocking is an easy test to see if things stabilize. I can only make the recommendation. Like me 5 years ago, you ultimately need to choose how to debug and what to try/not try. I will say that after reducing the clock on the video card, I went through all of Heart of Thorns, and 1/2 of season 3 (Until summer hit), without a single crash…not one.

Nitrosharp.1458:

I’ve been having the same problem since the first week of July. 5-20 FPS in Divinity’s Reach and Lions Arch, about 10 FPS in WvW. Everything is on low, no reflections, shadows, ect. I have a (single) GTX 1080, 6700k and 32GB of ram. Internet connection is 60mbps. First I reinstalled and patched GW2 – didn’t improve anything. So I reformatted my drive, reinstalled windows, patched, drivers, installed GW2, patched. Still getting insanely low FPS numbers. I log in every few days to see if anything’s changed, but still choppy and unplayable.

Curious!! I have the exact same setup, but 16gb RAM and no issues. Is the whole machine slow at that time or just GW2? Couple things I would try.

• Check the memory using a tool like memtest86.
• Stress test the video card using something like Furmark or the eVGA tool, if you have an eVGA card, and see what kind of framerates you get there. Or, test the stability of your card with something like MSI Kombustor

You can monitor GPU and general resource usage with something like MSI Afterburner to see if anything looks amiss. Say, if the GPU usage is off the chart, you know something is up.

Patrick, try checking your memory using memtest86 (This will take a while for 16GB). Also, try downclocking your video card. See the link in my previous post.

https://www.memtest86.com/

Could also be an overheating issue in your case where it just suddenly started.

If changing the power management profile does not work, try downclocking the video card. Here is a post I recently did regarding this issue.

https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6700216

Is Crossfire turned on? When I first got GW2, I had a 2600k running two GTX 275 cards in SLi and GW2 ran like crap on it. I had to disable SLi and GW2 was much happier.

Walle.6045:

I fixed my issue

Had to switch a setting in my power options.
Control panel > Hardware and Sound > Power options > and choose the High performance preferred plan.

I was on Balanced(Recommended) … I feel dumb

Don’t feel dumb. I’m glad this worked for you, but it doesn’t always fix the problem. I did this and many other things over the course of fighting this issue for over 3 years. The ONLY thing that worked on my machine was to downclock the video card. Not only did it fix the crashing issues, but it improved performance in the game since I could turn graphics settings back up, unlock the framerate and install newer drivers (Which typically made the problem worse).

The game itself goes black, but doesn’t actually crash? Can you get out and close the game or do you need to do a reset on the computer? If you’re running windowed does only the window go black? Next time it happens, check the Windows Event logs for errors. Try changing your windows power management profile to performance, that than the default of Balanced.

pugpug.6715:

I have the same problem with restarts when playing GW2
I checked everything
Updated all my drivers
changed the CPU Paste
bought a new HD
I have all the stats and power 700 watt PS
intel i7 3770 3.5 ghz
16 GB ddr 3 ram
Gforce 1070
windows 10 pro
It is NOT overclocked
I can play for about 1/2 hour then my PC restarts
was going to buy the expansion but changed my mind . No sense buying something that i will not be able to play .
BTW . It does not restart with any other game. I tested that too. It’s NOT me !
I really wanted to play but oh well.

When you say it’s not overclocked, do you mean you didn’t overclock your video card yourself? I’d bet, like the 670 I had problems with, it came overclocked from the factory. Most video cards these days come overclocked in some way by the factory. Is it a 1070 OC (Overclocked) or 1070 SC (Superclocked)? Even if it doesn’t appear to be overclocked, try downclocking the video card, if it helps then great, if not, then you can just reset the clock and look for other solutions. nVidia Inspector literally makes changing the clock speed a double-click of the mouse. Just make two shortcuts on the desktop, one to downclock and one to set it back to normal. I reduced the clock by 15% on my video card, and since it fixed it I never bothered to try other settings, but I’ve heard of people resolving this problem with as little as a 5% reduction.

It’s been “pointed out” on another thread that software can’t be “sensitive” to overclocking.

Arenanet themselves say differently

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

“You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.”

It’s been “pointed out” on another thread that software “can’t be sensitive” to overclocking.

Arenanet themselves say differently

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

“You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.”

abomally.2694:

“It is well known that GW2 is sensitive to over-clocked hardware…”

There’s no such thing as software being “sensitive” to over-clocked hardware. Either the overclock is 100% stable or it isn’t – simple as that.

A computer that shuts down randomly is ALWAYS a hardware issue. Yes, there is code that can shut a PC down, but it wouldn’t make any sense to include it in GW2.

Freezing problems are often caused by bad RAM. A failing graphics card is also a common cause of freezing. Defective hard drives or motherboards can cause freezing, but it’s somewhat rare.

Unfortunately, bad video drivers and other software can also cause freezing. I did have strange issues with one of the Nvidia graphics drivers – but versions 378.92 and 382.53 are perfectly stable with my GTX 1060.

Nor should SLi cause issues as it should be transparent to the software layer, but GW2 doesn’t work on SLi at all…unless you want framerates under 10…at least that’s how it was when it first launched.

It’s not always hardware. Software accessing the hardware can cause critical faults on the PCIe bus which can put the computer in to panic mode and cause it to shut itself off to protect itself.

All of those things you mentioned should affect more than just GW2 and should easily be triggered by a stress test. This particular crashing problem is typically specific to GW2 and does not happen in other games, stress test or diagnostic utilities. Perhaps it is a defective card, but NO ONE will RMA anything if they can’t reproduce the error in a controlled environment…I tried and argued with the shop for nearly 4 years (Extended warranty). Both eVGA and nVidia told me that if it’s only happening in GW2 then it is a software issue and they would not RMA it. I stress tested my card with Furmark and the eVGA stress tester as well as the Nexuiz stress test and Skyrim HD with a stupid amount of detail turned on and took the machine in to the shop 3 times. No one could reproduce the behavior.

AND…Arenanet themselves says GW2 is sensitive to overclocking.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

“You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.”

Check the Windows event log and see if this error occurs at the time of the crashes. The best I could find 4 years ago, when I was researching it, was that it’s throwing a fault on to the PCIe bus and sending the computer in to hardware panic mode. At the time, there was no fix for the error…down clocking fixed it.

—Windows Event Log Error— (nvlddmkm is the nVidia display driver)

The description for Event ID 14 from source nvlddmkm cannot be found.
Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had
to be saved with the event.

The following information was included with the event:

\Device\Video7
An uncorrectable double bit error (DBE) has been detected on GPU (02 00 00).

Check the Windows event log and see if this error occurs at the time of the crashes. The best I could find 4 years ago, when I was researching it, was that it’s throwing a fault on to the PCIe bus and sending the computer in to hardware panic mode. At the time, there was no fix for the error…down clocking fixed it.

—Windows Event Log Error— (nvlddmkm is the nVidia display driver)

The description for Event ID 14 from source nvlddmkm cannot be found.
Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had
to be saved with the event.

The following information was included with the event:

\Device\Video7
An uncorrectable double bit error (DBE) has been detected on GPU (02 00 00).

Check the Windows event log and see if this error occurs at the time of the crashes. The best I could find 4 years ago, when I was researching it, was that it’s throwing a fault on to the PCIe bus and sending the computer in to hardware panic mode. At the time, there was no fix for the error…down clocking fixed it.

—Windows Event Log Error— (nvlddmkm is the nVidia display driver)

The description for Event ID 14 from source nvlddmkm cannot be found.
Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had
to be saved with the event.

The following information was included with the event:

\Device\Video7
An uncorrectable double bit error (DBE) has been detected on GPU (02 00 00).

Walle.6045:

Try running the 32 bit client. It has worked for me so far.
Its really confusing. The 64 bit client has my computer restarting like power went out randomly.

I am running a GTX 1080, i7-6700k, 16GB RAM, SSD 500GB, PSU Corsair RM1000i

The issue with the 32-bit client is that it can run out of memory, especially on highly populated maps. I had crashing issues on both the 32-bit and 64-bit clients. Switching the client seemed to fix it for a time, but it came back.

As far as I’m concerned, it is a bug in GW2, but it has been there pretty much since launch as far as I can tell, so don’t hold your breath for a fix. It is well known that GW2 is sensitive to over-clocked hardware, which most GPUs are out of the box. GW2 also does not work on SLi hardware, at least the time time I checked, which should be transparent to the software layer.

It is not hardware specific, though it does tend to be far mare prevalent on machines running nVidia.

https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6695952

Walle.6045:

Update: I have not switched to a new PSU yet. Was still having the computer randomly rebooting during play. I stopped using the 64 bit client and switch to the 32 bit and have not has a single issue.

I am so confused. I have more than enough RAM and CPU power…
Is it a bug?
Or just poor optimization?

Computer Specs:
Windows 10
16GB Ram
CPU: i7-6700k
GPU: GTX 1080
PSU: Corsair RM1000i

The issue with the 32-bit client is that it can run out of memory, especially on highly populated maps. I had crashing issues on both the 32-bit and 64-bit clients. Switching the client seemed to fix it for a time, but it came back.

As far as I’m concerned, it is a bug in GW2, but it has been there pretty much since launch as far as I can tell, so don’t hold your breath for a fix. It is well known that GW2 is sensitive to over-clocked hardware, which most GPUs are out of the box. GW2 also does not work on SLi hardware, at least the time time I checked, which should be transparent to the software layer.

It is not hardware specific, though it does tend to be far mare prevalent on machines running nVidia.

https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6695952

And how did you fair with longer term results?

doveTail.3751:

Would be nice if they’d at least keep a sticky in the forum and update it a few times a day with the last ticket number they finished, so we could at least have some benchmark of how close they are to our ticket. Mine’s been waiting almost a week now.

Wouldn’t do any good. Assuming they use a fairly standard service desk model, tickets also get assigned a priority, where critical things will “bump” other things, and as Ellieanna says, some things simply take longer to finish.

You didn’t even have to uninstall it. All you had to do is copy it from the SSD to the HDD, delete it from the SSD and fix the shortcuts.

Normal, non-mount, seems to be functioning fine for me. You? I haven’t tried mounts, but if you’re only having issues with mounts then it’s probably a sensitivity bug with mounts.

To be clear, this has been an ongoing problem with GW2 pretty much since this game launched. GW2 was release on the 28th of August 2012. I started playing about a week after launch and started having this problem in the December/January range shortly after buying a new computer. It’s not a new problem and not going away any time soon.

Symptoms of the problem include:

• First and foremost, it ONLY happens when GW2 is running. Other games work fine as do benchmark and stress test applications.
• Random freezing, usually with a blank screen. The color of the blank screen can change. I’ve seen green, red, white, blue, yellow, black. When this happens the sound begins looping and the keyboard/mouse become unresponsive. The reset button does not work and the machine requires a hard boot (Holding in power for 5 seconds).
• Randomly shutting down the computer to an off state as if there was a power outage. Sometimes this puts the machine in to a state where it needs to be started twice. After the crash, it starts and immediately shuts back down before even loading the BIOS screen, then will start normally the second try.
• Randomly and spontaneously rebooting…pretty self explanatory.
• In rare occasions the client MAY crash to the desktop and Windows recover, but this is not the norm.
• Sometimes it will work for several hours, others it will crash multiple times within minutes.
• Reinstalling Windows does NOT fix the problem nor does a clean install of the video driver.

First try changing the power management profile from balanced to high performance.

Control panel > Hardware and Sound > Power options > and choose the High performance preferred plan.

If that doesn’t work, continue reading.

BEFORE REPLACING ANY HARDWARE, TRY THIS: Most people I’ve seen complain about this issue are using nVidia. Get nVidia Inspector and try downclocking your video card. Inspector makes it VERY easy to do so with just an icon on the desktop. Make two Inspector links. One to reduce the clock speed and another to set it back to normal, then you never have to think about it again. GW2 is VERY sensitive to overclocking, to say the least. The problem can improve or worsen depending on the game build and version of video driver. I did a 15% reduction on my card which was an eVGA 670gtx Superclocked using the factory set clock speeds. After reducing the clock speed I have never had a crash…not one. If I forget to change the clock speed, it WILL crash in one of the ways listed above. If you’re not using nVidia then, use whatever is available for your card.

http://www.guru3d.com/files-details/nvidia-inspector-download.html

Now, I fought this for nearly 3 years, REFUSING to give in to downclocking, because I shouldn’t have had to, and even brought the machine in to the techs 3 times where I bought it. I did change the memory, but nothing else, because EVERY test the techs or I ran said the machine was working fine and the problem was unique to GW2. We
tested the memory, PCU, GPU, PSU, MB…anything we could get an app or physical tool for.

I know…it all sounds like a hardware issue, but again, it ONLY happens in GW2…so we were at a loss. The shop wouldn’t warranty anything because they couldn’t reproduce any faults and I refused to randomly buy new hardware for the sake of a single game in the “hopes” it helped. I was defeated, so downclocking was my LAST resort…and it fixed it and made me feel like a stubborn 1d10t. I missed A LOT of grouping due to this problem since I didn’t want to party up only to have the game crash.

I make no guarantee that downclocking will fix the problem, but it fixed it on my machine and in the near 5 years I’ve been playing, I know it’s fixed it for others over the years. What can it hurt to try?

Enough people have had this problem over the years, that this should be stickied…

In my case a driver update alone fixed the problem. Since I have no 3rd party overlays and the nVidia sharing overlay is not supported on the old video card in this machine, so disabled by default, a driver update fixed the problem.

I have the same problem. Updated GW2 after being away for a few weeks and POOF…no starty start. In the meantime going to update the video driver and do the suggested settings changes in the nVidia driver to see if I can get it going. I do not have any 3rd party overlays that I know of as I’ve never had any performance issues on this machine that I needed to debug.

This is NOT an overlay problem, Arenanet should fix their code so this doesn’t happen. Same goes for how touchy it is about overclocking and SLi hardware. :/

I fought this for years and even brought the machine in to tech 3 times. Before replacing any hardware, try this: Get nVidia Inspector and try downclocking your video card. GW2 is VERY sensitive to overclocking, to say the least. The problem can be better or worse depending on the release and version of video driver. I did a 15% reduction on my 670 and have never had a crashing problem since. The issue is that it can work for a LONG time, but once you start getting the issue, it just never seems to go away and never happens in anything other than GW2. Sometime you can play hours without crashing other times minutes. Makes one very gunshy to party with others.

http://www.guru3d.com/files-details/nvidia-inspector-download.html

I fought this for years and even brought the machine in to tech 3 times. Before replacing any hardware, try this: Get nVidia Inspector and try downclocking your video card. GW2 is VERY sensitive to overclocking, to say the least. The problem can be better or worse depending on the release and version of video driver. I did a 15% reduction on my 670 and have never had a crashing problem since. The issue is that it can work for a LONG time, but once you start getting the issue, it just never seems to go away and never happens in anything other than GW2. Sometime you can play hours without crashing other times minutes. Makes one very gunshy to party with others.

http://www.guru3d.com/files-details/nvidia-inspector-download.html

Another one that would be awesome, and it has been suggested before, years ago and I assume since, is the ability to have armor/weapon/trinket presets. Many people change their gear depending on what they’re doing, WvW, solo roaming, dungeons, raids, etc. I know I have a different set of gear I use in WvW than in PvE. Would be nice to have a separate gear tab for quickly switching between each setup so that, what, potentially up to16 slots aren’t used up in the inventory/bank. Ideally this would flow through right to the build and slot skills. So everything could be switched quickly. I think more people would play with builds and buy more specialized gear sets if they could easily switch them like this.

We’re getting bogged down by all the extra stuff we have to carry essentially since Drytop and Silverwastes were released.
Material Storage/Wallet Improvements

1. Why does course sand have a material slot, but not silky sand? Other refineable items have material slots. Why do we still not have a spot for blade shards in material management?
2. Like Mystic coins, other mystic forge and rare ascended and legendary items like Mystic Crystals, mystic forge stones, vision crystals, lesser vision crystals, amalgamated gemstones, philosopher stones, thermocatalytic reagents, etc. should be in material management
3. Like geodes, bandit crests, Airship parts, etc, Winterberries, Petrified Wood and blood rubies are currencies and belong in the wallet, not taking up space in the inventory. Well, winterberries are a currency and crafting material, so perhaps they should be in material management. The other two are just currencies and do belong in the wallet.
4. Since even before HoT was released, it seems every new map now has it’s own unique key to open stuff…shovels, bandit keys, crowbars, chak acid, exalted keys, Aether Keys, etc. The only keys I remember from the original game were Dwarven Keys and BL keys. How about the idea of a “key-ring” to get these things out of the inventory. Say a little button down by the wallet.
5. Now, there are the essentially useless, but necessary, collectibles in the new map such as chicken feathers, shiny bits of ice, frostbitten suet, etc. These go beyond the regular renown event type of trophy collectible because they’re needed to craft very specific things, that are required for map completion and continued access to certain parts of the map. In that vein they are crafting materials and belong in material management.

None of this stuff breaks the game but would be huge QoL improvement, not to mention, it would be much more organized.

Farm drinks from the bell choir or Wintersday JP. 3 rounds of bell choir takes about 20 minutes and gives you 54 gifts that will typically net you 4.5g to 5g in drinks alone. Plus, every 6 rounds you get 3ap.

ham.8209:

good question honestly in my book both the Commanders/mentor tags are a joke. at

lest to me for i always look up information in the gw2 wiki . and the first time i just let

chat go to see and make sure iam getting it the right way . then chat goes back off

most of the time . BUT for thos who are new to the game and have not looked at the

wiki information and do not read . ahh ok yeah the Commanders/mentor tags are

ok for that . or thos that just go with the kill it all mind set it is ok for them . but

honestly like i said the Commanders/mentor tags are a joke . and the funny part of the

Mentor tag tho is you get it free . and can use it as you see fit . or if you feel like it . and

i know thos that paid for the Commanders tag,s do not like that :P

The tags are just convenient rally points, even for those who know the events. There aren’t enough landmarks in the game to really effectively give reliable instruction and keep people on target. It’s easier for the players and also for those leading the events, than it is to try and direct people blindly.

I thought they added a set of legendary armor with HoT and raids? They’re certainly not going to be easy to attain though. Harder than ascended for sure and I’m too lazy/cheap for that.

I think of it this way, my original $50 gave me a 3 year head start on anyone starting with the free version now. $50 for a game that lasts 3 years is pretty kitten good.

ShinyDay.5349:

8 core and 16 threads from intel + 3x Titan … that can run just about every game avaliable on 3 monitors with 4K resolution.

LOL True, but the question is whether the nVidia driver will behave properly.

You also need to let the skritt beat up on the Dolyak so it drops more gifts. I’ve done the event where the Dolyak only drops 2 gift for the entire thing.

I’m a little be of a latecomer to the thread, but you need to use a mouse for these speed/time sensitive puzzles. I would recommend steering the mouse using your thumb and pinky finger as much as possible to limit the strain on your wrist and get a hand rest to keep your wrist elevated and as straight as possible.

When it comes to boosts, you don’t want any. All jumping puzzles with the exception of a very limited number are spaced for regular run speed and a speed boost will make many puzzles much more difficult causing you to overshoot landings. All the exceptions are jumps that are shorter…not longer. I’ve done all of the puzzles multiple times and there are no puzzles in the game where a speed boost is necessary. As for the Winterday puzzle, there are a couple “short” jumps, such as the candy canes on path 2 (The only path I know). These can be more tricky than anything else. The rest of it solely relies on your ability to quickly and accurately jump and steer and this only comes with practice. Once you figure out the timing on the last part after the gift stairs, it becomes simple.