Guild Wars 2

While this is annoying its completely understandable these things happen unexpectedly and its great that you\re fixing this asap.

However after 4 years playing we STILL get the template logon error message regardless of the situation. Instead of showing us the message blaming OUR end and OUR internet connect can we start getting proper information. When you have shut down the servers (planned or unplanned) can you say so when we are trying to log in. I’ve seen that login error 1000s of times over the years and only TWICE was it my internet connection (router needed resetting) 98% of the time its nothing to do with my internet or router and its down to your servers (for whatever reason).

Not everyone checks twitter and a lot of people are running around calling their ISPs, resetting routers, reinstalling the game to try to fix the issue when its as simple as you taking down the game for a short time.

The first point of call to the issue is this error message and it makes sense instead of saying its an issue with the players internet to inform them instead of the real reason.
Anets known for very bad communication with players, removing this error message that’s 98% of the time misleading/incorrect would be a great start.

ReaverKane.7598:

So on the day i decided to buy gems, this happens?
I had just started playing, was doing some Bloodstone fen for masteries while waiting for my brother.
So pretty much a few minutes after spending money on GW2, i got booted of the game, having barely played. Lost my chance at progressing Year of Ascension, whatever i did manage to get is now lost.
So sum of my GW2 play session today, 35€ less on my bank account and nothing on my game account.
But for me the worse is losing the chance at progressing the Year of Ascension metas. It was already a pretty impossible task to do 3/4 of them in this season alone, not lessened by the BAD matchmaking i’ve been getting.

All this to say that Arena net needs to throw us some love back, and give us back some amend for our loss.

Relax. I’ve been playing for over a year and a half, and this is the first time this happened. Just very unfortunate timing for you.

ReaverKane.7598:

So on the day i decided to buy gems, this happens?
I had just started playing, was doing some Bloodstone fen for masteries while waiting for my brother.
So pretty much a few minutes after spending money on GW2, i got booted of the game, having barely played. Lost my chance at progressing Year of Ascension, whatever i did manage to get is now lost.
So sum of my GW2 play session today, 35€ less on my bank account and nothing on my game account.
But for me the worse is losing the chance at progressing the Year of Ascension metas. It was already a pretty impossible task to do 3/4 of them in this season alone, not lessened by the BAD matchmaking i’ve been getting.

All this to say that Arena net needs to throw us some love back, and give us back some amend for our loss.

dude youre losing a couple HOURS of gameplay. they are rolling back to THIS MORNING. at PATCH. which was like noon eastern time. chill out.

Live footage of ANET fixing servers: https://www.youtube.com/watch?v=e9aHfg5U0Rw

Joke aside, keep good work guys! I hope everything goes smoothly on your end so we can both enjoy the rest of our evenings

Well, Stop Skritting around and let’s get this show on the road. – Oh, look a shiney!

Hitch.7295:

So what should I do?
Go outside for awhile?

i did that once, gfx were excellent but the game play was kitten.

Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet? Are we there yet?

wiredrawn.7298:

I’ve suffered tremendous mental anguish over this as I was in mid glide, I humbly ask you remove asuras from the game and mail me some phat lewtz to compensate. Thanks for the update.

I would like to correct that to just kill Phlunt after Taimi will have enough fun from mocking him

Also it’s good the team have reacted quickly, hope we will be able to get back to the game soon
Take your time with the fix, I will send few PK-632Z Golems to help with it

Oh and maybe I will blame the whole bug on Councillor Haia if I will have some luck…

The downtime is killing me

that baby stealing dingo.7216:

Hitch.7295:

So what should I do?
Go outside for awhile?

This is dangerous, and should not be attempted until you’ve consulted with your primary care physician.

I recommend playing something on your console until this issue has been resolved.

Nah, why bother doing that, when you can just stare at this screen for hours and press F5 every few seconds?

Hitch.7295:

So what should I do?
Go outside for awhile?

This is dangerous, and should not be attempted until you’ve consulted with your primary care physician.

I recommend playing something on your console until this issue has been resolved.

Adding my kudos for the communication update. Things happen – and when the community is empowered with information, we can easily deal with it. When something goes awry and we get treated like mushrooms (kept in the dark and fed fertilizer), then we’re more likely to get miffed. Big change from the past! No worries.

Just a suggestion, next time refer to it as emergency maintenance, rather then just unscheduled. The way you had it phrased had people on Twitter going berserk.

Any ETA? Even a ballpark?

lol I was so certain that something went wrong on my end, I didn’t even think to look here until after I submitted a ticket.

I’ve only been in the game a few months, but this is the first time I’ve run into a full-blown stoppage. Kudos to you for that, ANet team! Granted, my previous mmo experience set the bar really low, but I still appreciate the virtually ceaseless uptime I’ve had on this game since I installed it.

i am severely traumatized. to compensate please send me a playable skritt character and make Taimi and Braham a couple I am sure someone as smart and adventurous as Taimi can figure out the logistics of this with ease lol .

Rollback, fix on test then re-deploy…
But well can’t complain there wasn’t much downtime lately.

GL!

“Gameservers have been suspended temporarily”
Here is hoping the issue will be fixed soon. I still cant wrap my head around how something like this slipped into the live environment, but alas, thats the joy and horror of software-development.
Software-Development is like a box of chocolates. you never know what catches fire first. wait, this has nothing to do with chocolate…

Lyp Sao.1375:

Hitch.7295:

So what should I do?
Go outside for awhile?

what is outside?

I am not sure… I just went downstairs…

Oh my gosh! I have kids!!

Wait, now I have to do reality 1.0?
I’m not ready for that, please hurry.
Thanks for the heads-up.

Hitch.7295:

So what should I do?
Go outside for awhile?

what is outside?

pdavis.8031:

Danikat.8537:

That’s…really weird. Cool, but weird. I knew the TP interface was actually a browser/website but I didn’t know it could do that.

It would be really cool if they could embed the Wiki into the game somehow. Maybe give us copies of Wikki’s Official Guide to Tyria which act as an interface?

Actually it is… type /wiki <subject> into the chat box. In game browser pops ups with the relevant wiki article.

That’s not an in-game browser, it just opens a window in your default internet browser. Although maybe that’s not obvious if you’re playing in full screen mode.

I was imagining something more like an in-game menu that looks like a book with the pages filled with text from the Wiki. And when you click a link you’d get an animation of flicking through the pages to the one you selected. Like the Storybooks we collected and filled in GW1.

XIIIBlade.6574:

Stitch-
Not necessary for your response, not going to explain to you as well (I can explain it to you in many ways and you will still not get what I can help you with); you can experience your own life till you understand what you are really contributing.

Stitch was trying to help you by explaining the difference between a bug ticket and a support ticket; the former will never get a human response, while the latter will get a human response. There’s no need to get defensive.

This happens in all industries everywhere. Years ago, when the internet and all this was new and this began to happen, it irritated me so much that I took it upon myself to enter the server security field and dedicate my career to beating those at their own game. I’ve seen every “excuse” in the book, I’ve seen just about every way of doing this..nothing changes the fact that wrong is wrong….socially inept vigilantism is the most cringe worthy excuse I’ve seen for those examples. Odd, you could have just applied a simple principle everyone learned in Kindergarten…“if its not yours don’t touch it”

Bottom line is, this is something that will continue to happen in small percentages, this is a constant vigilance that needs to be maintain and is, accessing accounts for any reason is wrong, damaging, and the consequences should be severe for each and every person that not only did the account compromise but those who participated in knowing it was being done and doing nothing about it. They are the future ones who have obviously made their viewpoint on account compromise known as acceptable so are a danger as well.

Last thing….and most important. People are people, not computers, they are not perfect, that is exactly why procedures and protections are put into place in the first place. Mistakes will be made…its the nature of the business, the people business that make it so unpredictable. Every angle, every step, one step ahead at all times is an unacceptable expectation, its not possible. 20 years experience says its not physically possible. Do not blame the victim, blame the “kitten” who took it upon themselves to do this.

Not to worry though, they will be found, the hole they crawled in on will be not only closed but vigilantly watched from this point forward. Each time, the holes close tighter and tighter. People like me, and others, laugh in your face when we close your spider holes, another pest eliminated, crying and denouncing us and our procedures all the way. “If its not yours, don’t touch it.”

These people have been constructive and patient. They have been asking the question straight up and letting you get them an answer! Can someone, anyone, please take the the time to perhaps get them an answer or an update on an issue that is now close to reaching the 2 year mark as of September since they were removed?
This was the last update they got on the situation (October 28, 2014):

Gaile Gray.6029:

Soooo sorry! I asked about this and forgot to post!

Some time ago, it was noticed and reported as a “bug” that during cinematics, the “fidget” animations continued. So you’re seeing this exciting story bit about a dragon attack and, behind the scenes, your character is yawning and toeing the sand. It just didn’t fit.

So the animations were temporarily removed to be worked on and reincorporated in a way that allowed them to perform normally in the game but to stop (or maybe change) during cinematics. But getting to a place where the animations could be configured on a more fine-grained basis took more time than anticipated.

From what I understand, the team has the tools to reconfigure and re-enable the animations, but the team lead told me that naturally they’ll need to figure out when someone (or maybe more than one person) can be assigned the task. As it turns out, each animation bit needs to be reconfigured individually.

TL;dr: This change is coming, as soon as it can be scheduled and prioritized. Naturally, some matters that are higher on the priority list but this project will be scheduled as appropriate.

Many thanks. I have a few human female too and would like to see this addressed.

• edit- it’s been 600 days as of June 18, 2016 since the last response on this issue on Oct. 28th of 2014.

The NPE was a miserable change IMHO but there have been quite a few QOL changes that were well worth it. The wallet, wardrobe and shared slots being high among them. If they ever get a build template system in place, I’d call it the biggest win yet.

Rasern, I would read that but it noticed I block ads and won’t show me the article unless I whitelist it to show me ads or I subscribe, neither of which I wish to do for the sake of reading one story.

The part I could see said that the hacker went into the guy’s google account and daisy chained from there to his Twitter so as to send out nasty comments in his name. Before I could read how social engineering was involved I got the big block of “pay up or you may not read.”

I have seen some people demanding the things you say, but mostly I’ve seen concern about how multiple attempts did not raise any flags. I agree with those concerns. Why wasn’t anything added to her account profile to note the attempts? I recently was my brother’s gmail account restoration backup source while he was overseas, in case his phone got stolen, and until he removed me I got a notice every time he accessed things from a new computer. Heck, when I add a gmail account on one of my devices, I get an email notifying me of the recent activity. Why wasn’t Gaile sent a notice each time the attempt was made, so she could then notify Support from her authorized email that “someone is trying to hack in, it’s not me” and have that added as a flag?

oshilator.4681:

It bears repeating, so I’ll say it again – the hacker who got Gaile tried multiple times until he got a CS rep that granted him access.

That is inexcusable.

This isn’t just ArenaNet’s problem. It’s an industry wide issue. Here is a wonderful case study read on social engineering. If you’ve never heard about the Apple & Amazon social engineering attack, it’s worth your time. http://www.wired.com/2012/08/apple-amazon-mat-honan-hacking/

The point I’m trying to make is, a lot of people in this thread are demanding drastic changes. The ones that really bother me are the people demanding the CS agent be fired for what happened. That’s the absolutely wrong way to approach it. Education and defending against the human element is the proper first step.

It bears repeating, so I’ll say it again – the hacker who got Gaile tried multiple times until he got a CS rep that granted him access.

That is inexcusable.