Guild Wars 2

This is a Ticket for Review situation and does not fit into the standard post section. I will lock this thread. Feel free to post in the proper thread, amongst the stickies above.

Update: Just confirming you have no worries with this situation! It will be resolved in the very near future, and if your character or characters earned a birthday gift, that gift will be given to you. I do not think you should look for this tonight, but it’s coming!

And the good news is: You do not need to submit a ticket about this situation. (After all, we got the party invitation and know it’s your birthday, and we’d never dream of missing the Big Day! ~ even if we’re a bit late for some of the birthday folks! ~ )

:)

Let me just say there isn’t a bug or a glitch within the system. But we may be able to help. However, this post is misplaced here.

Could you please post in the tickets for review thread, and flag this one (alert it) for deletion (at your request) ? The issue is more than a month old (from when you made the erroneous purchase) and that sticky thread is intended for reviews.

Thank you.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Hi. I’m not sure what’s happening here, but I have seen a few of these comments and I’m suggesting that those impacted should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Oh I am sure we can help you with that! Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

And thanks for becoming a member of our community!

Dariusz.1345:

Wohooo Ban Reversed! =D Time to abuse GW2 again

I’m glad that the team reviewed and decided to remove the suspension. But please do keep in mind what you said — in all chat — is pretty crude, so take care to not repeat it.

Update: One of the devs has identified this is a bug (but it’s sort of isolated, so you guys who got it are extra special ). They are working on a fix. I don’t have a timeframe for the roll out, but what I believe will happen is that you will get your birthday present in your in-game mail. However, we may need you to submit a ticket. So just ignore my speculation and I’ll continue to update as I learn more.

I asked about this today at a Business Team meeting. Those who purchased the Collector’s Edition are valued customers, for sure! But remember, there were a lot of goodies in that box, and it’s not customary, even if necessarily good business, to continue to give free items for a purchase made a year ago. I can’t think of any other business that would do that, that would say “I see you purchased a mixer a year ago. We’ve developed a handy new accessory and we’re sending it to you for free.”

And by the way, I’m proud to say that at the time it was released, our CE was hailed as “the best in the industry” with having so many nice in-game and physical features.

Sure, it’d be nice to continue to get free stuff for a purchase made in the past. I could see why you would want to get these things for free, but I hope you understand why that isn’t going to happen. Keep in mind that the items are available in the Gem Store or on the Trading Post, so you can get them for in-game gems, in any case I can think of.

Hey all. Be assured we’re looking into these issues right now. Keep an eye on your in-game mailbox and I’ll post more when I know about this. I don’t think you need to submit a ticket right now, but I’ll update this thread if you need to do that.

Thank you for your patience!

This name was your first block, and you are correct, it should not have resulted in a time-out. That time-out was lifted within a couple of hours of you contacting Support, so thank you for submitting a ticket and pleas accept our apologies for the accidental suspension.

I am not sure what is offensive about the name — I am looking into that now. Sometimes a player chooses a name that is just fine in his or her language, but that turns out to be offensive in another language. In this case, we don’t really have a choice and we must block the name. I am not sure that this is the issue here, but I will investigate.

Update: 22 August 2013

130728-001745; 130810-001793 A response was sent the same day both tickets were filed. He needs to update the ticket to prove ownership of the account, necessary for security reasons. If he did not see the response, check “Spam” and “junk mail” filters.
130812-001066 Agent updated on 8/20 — is this still an issue? If so, please update the ticket.
130807-001101 Resolved
130812-001305 Still awaiting a response (message sent 8/16). The GM would like to see the error message to figure this one out. Thanks.
130805-001971 Agent asked question on 8/12. We’d like to help — could you please update the ticket?
130809-001032 We’re awaiting input from a dev about this one but we’ll answer as soon as we know more.

This continues to be an issue, so please be very careful when reviewing emails.

EC — thanks for doing the math there, and helping clarify the fairness (actually, extreme generosity) of the distribution.

I just found a whole passel of PMs in my box, so I need to make sure folks have seen this post.

Thank you.

The account has been reinstated.

In cases of an account compromise, we absolutely do reset the password and send it to the player. That is part of the account restoration process. If someone is hacked a second time, there are far more serious issues going on than simply those related to a game account. Meaning, that this individual’s email account is most likely compromised and perhaps other things as well.

We will not restore an account a second time because at the point an account is re-hacked, we have no confidence that it will be secured, and we will not “feed” RMTs and account hackers by generating new items and currency for them to steal on a treadmill of hack/strip/restore/hack/strip…

I am sorry for your friend, but I certainly understand why the policy is what it is. And she should take steps to secure ALL her personal information.

Tartok.9837:

I share the account with my brother and now our characters’ gold is combined through the wallet system, is there anyway to disable the wallet system or separate the gold for each character? we don’t want to buy another account

You are in breach of the User Agreement with account sharing, and we are not able to help you resolve issues on a shared account.

Bellows.8065:

the whole point is being ban for something i didnt know. that is all.

Please, let’s discuss the full story: You used the offensive term multiple times on August 9th. And the names were all censored and you were reinstated, as we considered that block a form of “public education” about our Naming Policy.

Turning around and using the same term on August 21st was not a good choice. The names were censored and you will now serve a time-out because you have been sufficiently warned — through our published policy (which you accept before you join the game) AND through the first set of censored names.

For future names: Choose wisely.

Support will not get involved in these sorts of transactions. Protecting players form scamming is one of the primary reasons that the Trading Post was developed, and those who choose not to use it are in a “buyer or seller beware” situation.

You may report the player, if you wish. However, Support will not attempt to extract and return the item, because it is probably long gone and may now be in the hands of someone who has no idea it initially was stolen.

Please use the Trading Post in the future.

The name was reported. There is no “grandfathering” of offensive names, where we say “Aw, it wasn’t noticed for XX period of time, so we’ll let it slide.” Offensive is offensive.

The account should have been unblocked if, as it appears, this was your first offense. Only if someone accrues a second name issue would the account serve a time-out. I have sent over an email to the team to ask that they review and unblock.

There is no charge for the name change in this situation.

The name should have been accessible to you for 24 hours. If you are certain you are not misspelling the name, and that you made the new character in under 24 hours, you’re welcome to contact Support to ask about this.

This is not a game support issue. Please feel free to contact the forum team at Forums@Arena.Net.

Porqington.3189:

I want to know if you guys know how to use a dictionary because you see my guardian’s name is Fraulein Fuhrer which loosely translates to “Miss Leader” or “Lady Leader”.

The name is practically a bastion for women’s rights and therefore human rights. Just because a certain word in a certain language has been tainted by a stigma does not mean that a word in and of itself is inherently bad. I’m of Ashkekitten Jewish descent for crying out loud! My grandmother just escaped Poland before the Blitzkrieg swept in. I don’t need others feeling offended for me, and I shouldn’t be punished because I used a the way it was intended to be used.

I am sorry that you are upset by the censoring, but I am 100% behind our taking that name out of the game. There is an unhappy (and unfortunate) correlation with between the word Führer and the tragedies of WWII. Your family history notwithstanding, 99 out of 100 players who see the name are going to think you’re referring to a woman who married the leader of the Nationalsozialismus or National Social Party, Adolph Hitler.

Out of consideration for all players, some of us must make a sacrifice. This is one such case, and I ask that you choose a new name — one that you review carefully, with neutral eyes — and move on.

This was resolved within about 8 hours of the ticket being submitted. Clearly, there is no need to turn to the forums for assistance with current issues. You must give Support time to work on the issue and not use the forums as some ill-perceived means of calling attention to the situation. There really is no need to do that.

Issues of more than 3 days in duration may be posted here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first#post48339

As suggested, you should post in this thread: Guild Wars 2 Forum – Account Issues – Tickets for Review (3 days and older) [merged]

Guys — we had some issues with karma, and we sent replacements or reimbursements to those who were impacted by that issue. This post will explain the matter and why we so generously gave you freebies.

https://forum-en.gw2archive.eu/forum/info/news/Karma-Changes-Temporary-Rollback/first#post2667286

Thomassassinate.9370:

^
Nope, i was doing the new update events, and it said your account is banned for 72 hours. And seeing as the same thing happened to him at the same time sounds like a glitch.

Your account indicates that you were reinstated — after using an offensive name — 9 minutes after the name was censored. If you are still unable to access the game, contact Support.

colddrum.1402:

I was suspended for 72 hours without warning for a name change.

You used really offensive (and unquestionably offensive) names. They were censored, you were subsequently allowed back into the game. The process took five minutes. If you are still unable to access the game, contact Support.

Keep in mind if you choose bad names again, you will indeed serve a suspension.

We absolutely cannot see that your account was hacked. In fact, as Ellieanna points out, your account was not hacked, your entire computer was. And because we cannot accurately kitten the situation, and because sometimes such claims are made without merit, our position must be that we can establish without question that the account was indeed compromised. That is not the case in your situation, so with regret, our team cannot assist you.

This will be corrected in a game update very soon. We apologize for the disappearance of that cute little guy!

The account associated with this user name was hacked and terminated in September of last year. If you are the legitimate owner, Support will work with you, but you will need to prove your ownership of the account, which you will do in a ticket, not with rude posts in a forum.

Saul Rua.2739:

My Mini Watchknight has disappeared as well. I have sent in a ticket as well, just hoping to hear some news on this.

Lelith.2916:

Sorry to put this in someone else’s thread but I have also found that my Mini WatchKnight has disappeared. i have the achievement, and it was definately in my collectibles tab before the update, after the latest update it had disappeared. I have checked all my characters just in case.

MasterOfMistakes.2089:

Lelith.2916:

Sorry to put this in someone else’s thread but I have also found that my Mini WatchKnight has disappeared. i have the achievement, and it was definately in my collectibles tab before the update, after the latest update it had disappeared. I have checked all my characters just in case.

The same thing has happened to me, I have checked all my characters and bank but it is no where to be found please look into this.

This is a known issue, reported in many threads. We apologize for this problem and we will be correcting this with a game build soon.

Torda — I just reviewed the ticket, and as you were told, the team has checked and double-checked and they’ve reviewed purchases all to way back to November, and they have been unable to confirm that you made this purchase. Purchases are logged in several ways, and no one is able to figure out how the logs would have failed in your case and no one else’s. That is why the team declined your request: There is nothing that shows the purchase. if you wish to continue to discuss this, you may reopen your ticket and provide any additional information that you are able to provide.

Note: The situation you described is not in any way related to the missing Mini Watchknight. That is an entirely separate issue.

This cleared up about 3:45 Pacific. If you’re still having issues, please post in the Tech Support forum. Thanks.

a t s e.9614:

What do you mean not actionned?? Ive been playing for a month and half right now ? Maybe its my email verification that didint worked because i cant click on it when i try ???

You account is able to access the game. Nothing that CS did is blocking it. If you need help, please contact Support on the link above and then “Ask a Question” tab. Thanks.

Magnetron.5823:

The best is to change your whole email address for GW2, I also had these messages on my main address.. And it is clearly compromised.

Just create a separate GW2 email address with an unique password and you will be fine.

Yes, I actually do recommend changing the log-in name, with the help of support, and using a new, unique, used-nowhere-else email account for Guild Wars 2. That makes a lot of sense.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

I agree with the advice you have been given. Some of your credentials are known — change things around so that those who have been attempting this cannot continue to do so.

He was not blocked in error.
He was not blocked due to a bug.
He was not hacked and the account used to cheat.
He was not denied an appeal that should have been approved.

This player—or someone he allowed to use the account from his location—cheated (many, many, many times) and his account was terminated, as per the RoC and the UA. I’m really sorry that a dedicated player was involved in this activity, but based on the numbers around this incident, and knowing the incident had nothing whatsoever to do with Metrica Province, the account termination will not be reversed.

I don’t see that the account a t s e.9614 was actioned in any way. Are you talking about another account? Have you asked Support?

This is not in any way an account support issue. You’re welcome to contact the forum team at forums@arena.net, but please don’t post this sort of question in this sub-forum.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Redox.9210:

Have same problem any update?

If emptying your mailbox does not solve the issue, then you need to submit a ticket, please.

ezd.6359:

Time == handy tools. If they could help people in two clicks… I don’t think i am first who asks for it. And they had enough time to write right programs. I don’t think this is the reason.

They try to protect themselves from scam? Is it possible to restore specific item at all? What if i will lose a legendary weapon and will be angry enough to stop play the game?

You cannot seriously believe that this can be done in “two clicks.” What about verification? Or do you propose that anyone who says “I had XYZ item, I deleted it, gimme new one, plox” get the item?

I’m truly am sorry that you accidentally deleted your item. I’ve done it myself. But I also fully understand why we cannot have CS fixing this is every case. It’s too time-consuming, because “two clicks” would not be even a scratch on the surface of what it takes to perform such a task.

As explained, no one in the forum can help kitten or resolve this issue. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

If you contact Support by filing a ticket through the “Ask a Question” tab on that linked page they may be able to help you.

You’ll need to verify you own the account, so please read this post and provide as many suggested details as possible to expedite the ticket.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page or by sending a ticket directly to Support@GuildWars2.com. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Update the ticket that was used to resolve the hacking incident and return access to you. No need for a separate ticket. Thanks.

I talked with our internal team that works on the Gem Store about recent posts. The issue that was present when this thread started is fixed. If you’re having an issue now, you will need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. The team will be able to kitten the issue that is preventing you from making a purchase.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.