Guild Wars 2

Becka — I notice that last time you received your gems about 1/2 hour after the transaction completed, even though the messaging said the transaction failed.

It’s been 2.5 hours since you made today’s purchase attempt. Have you received your gems now?

Thank you.

Becka Williams.4978:

Just tried to buy gems with paypal. Same error.

I am so sorry, Becka! Let me follow up and see if I can get a status update on this situation. You’ve been more than patient, trying again days later, and we want to get this corrected so that you and others won’t have this hassle in the future. (And so you can continue to support our game, which we greatly appreciate! )

I’ve seen this arise from time to time. It’s very rare, but an agent should be able to review and assist. So please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. Don’t forget to include the specific character name!

hirei.3748:

Ah well I reset my password again and it started working haha. Maybe was entering it wrong.

Glad you’re back in the game! And thanks for updating the thread.

What are your ticket numbers?

I don’t know of any issues with the BLTC, so I’d ask that you please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. If you provide as much information as possible in the web form the team should be able to help you quite promptly.

Thanks for your patience and for your support of our game!

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

EttinTracker.6504:

Yes, that worked for me, too. I usually have several screens full of orders waiting for me that I salvage for luck.

After I picked up items, a large green star showed up at the right edge of the screen, indicating that the episode was now available. It’s now unlocked in my journal. I still haven’t received any mail about it.

Fantastic. Thanks for updating us that it worked for you as well.

Umut.5471:

Gaile Gray.6029:

According to the devs, this situation appears to be arising when a player has a full internal “queue.” To solve this, they recommend that you clear your Trading Post pickup tab and that should (may?) solve the issue.

It takes a lot to fill up the internal queue, so I’m not sure that this will solve the problem for everyone, but would you kindly try the above and let us know if that resolved the issue for you?

Thanks.

Hi Gaile,
Thanks, this has solved my problem. I’m using trading post very heavily for trading items and I had a good amount of ordered&bought items waiting in queue to pick up. When I picked some of them up, I received the unlock dialog of “gates of maguuma”.
I couldn’t have guessed that it was the TP.

Woot!

Ludo.1820:

It Works !!!! Thanks

So glad.

Thanks a bunch for the updates.

SuyinJin.3412:

that worked for me, thanks!

Marvelous! Thanks for letting us know.

Could you folks please try the process mentioned in this thread? I’m not sure that everyone here is having the same issue, but this easy trouble-shooting suggestion may solve the issue for some of you:

https://forum-en.gw2archive.eu/forum/support/bugs/I-can-t-buy-unlock-gates-of-maguuma-story-1/first#post4164109

Thanks!

I just posted in the Bug Forum as follows:

According to the devs, this situation appears to be arising when a player has a full internal “queue.” To solve this, they recommend that you clear your Trading Post pickup tab and that should (may?) solve the issue.

It takes a lot to fill up the internal queue, so I’m not sure that this will solve the problem for everyone, but would you kindly try the above and let us know if that resolved the issue for you?

Thanks.

According to the devs, this situation appears to be arising when a player has a full internal “queue.” To solve this, they recommend that you clear your Trading Post pickup tab and that should (may?) solve the issue.

It takes a lot to fill up the internal queue, so I’m not sure that this will solve the problem for everyone, but would you kindly try the above and let us know if that resolved the issue for you?

Thanks.

Umut, thank you for starting this thread. This forum feels like the right place to have this, but I’ll also add my comments to the other thread in Account Issues.

I will update with more information momentarily.

ashleyeve.6573:

Hi, my partner recently tried to log into the game and the website and there’s no email sent to him. The gw2 web gave him a “unknown authorization” message while the game client just kept spinning.

help?

Has he submitted a ticket? The Support Team would be happy to look into this for him.

This is not an Account Issue. Instead I believe it’s a game bug. Could you kindly post in that forum with your screenshot?

Thanks.

Azzer.8137:

So my friend that got Gw2 some time ago had trouble playing so he ofc got a new pc, however he forgot his password and character name and now he can’t reset his password as he forgot his character name.

He is on my friend list and i can’t see his character name either only his account name (Keith.6035)

And as he forgot his password he can’t join the forums and ask anything himself, So my question is, can you send him an email about his character name or maybe make it so i can see his character name on my friends list?.

Thank you.

I see your friend submitted a ticket, which is the perfect solution for this situation. The team will do their best to help, and normally this isn’t a complicated situation. I should mention it might take a day or two, but we’re shifting some of our people to help out with tickets in this area, and I don’t think it’ll be longer than that.

I’m refreshing this thread to ask if anyone posting here is continuing to have problems getting into the game.

Please let us know if you are not able to log in, after using your Account Name (e-mail address) and your password. (This would be the same credentials used to log into this forum.)

Thanks.

Hi there. I really believe this is more a Technical Support issue than an Account Issue, therefore would you please post in the TS forum, so that an agent with expertise in that field can review your post?

Thank you.

I’m aware of an occasional lag between the gold trade and the receipt of gems. Receipt usually is instant, but it can take several minutes for the gems to arrive. (It can be concerning because the gold goes out and the gems don’t come in right away, so you’re thinking, “Hmmmm…”)

If you can, I recommend waiting 24 hours before submitting a ticket. (You certainly can submit sooner, but 99.999% of issues resolve within an hour, and then an additional .9999% clear up within the 24 hours, leaving just a tiny, tiny percentage that require closer investigation.)

Thanks for your patience!

penelopehannibal.8947:

Gaile Gray.6029:

We need:

• Guild Name (exact spelling)
• When possible, a character or display name of a member of that guild (this is golden for us)
• Guild Tag (Unfortunately, we can’t review tags without the guild name OR a character or display name of a member)

Thank you sincerely for your help!

Thank you – this is very helpful.

Happy to help. Thank you, in return, for helping us keep Tyria a pleasant place to be for all our players!

I am passing along your concern, as it’s one of a few I’ve noted today.

Have you submitted a ticket? If so, may I have the number?

We’re looking into this. I don’t see a ticket with your display name — what’s the number of that ticket?

I think we’ve gotten a little off topic, but I did send kudos to our Marketing Team for using 11:59 PM and 12:01 AM.

Interesting info here: http://www.nist.gov/pml/div688/times.cfm#midnight and http://en.wikipedia.org/wiki/12-hour_clock#Confusion_at_noon_and_midnight.

Since we’ve wrapped up the intention of the thread, I’ll go ahead and close now.

I wonder if the information in this thread will help you (from the Technical Support Forum): https://forum-en.gw2archive.eu/forum/support/tech/Black-Lion-Trading-Post-Loading-Issues/first#post4146823

tifftaffy.7136:

I wonder if there’s a way ANet can make an ability in the options menu to disable viewing someone’s guild name (and guild tag)?

Enabling optional visibility of names would involve some pretty intensive technology, and it’s not something into which we’re putting resources at this time. Names — char names, guild names, guild tags — have always been visible in Guild Wars and in Guild Wars 2. We handle several reports a day, and we take them seriously. Submitting a ticket is just great, and I believe it will take you just a minute or two and your doing so will have very positive impact on the game.

We need:

• Guild Name (exact spelling)
• When possible, a character or display name of a member of that guild (this is golden for us)
• Guild Tag (Unfortunately, we can’t review tags without the guild name OR a character or display name of a member)

Thank you sincerely for your help!

Ic and BG have the scoop here. Naturally, if your friend needs assistance, he can submit a ticket and an agent will help. But I think this is a matter of “remembering” the approved range(s).

william ferren.4516:

Having the same issue. They suggest that I use the serial code on the website, but I am away from home and cannot obtain it.

The team sent you a message on Saturday explaining how your e-mail provider may be blocking our mails. Did you get that? For more info, please check this forum thread: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3938439

Any of you folks who are not getting our mails might read that post — I think the info will help you, but of course a ticket will, as well.

I think these are not system issues, but individual “burps” that are impacting your ability to register or get into the game. I’d love if it we didn’t need you to do so, but I really don’t want you to wait, only to find that you need individual assistance after all.

So I really think you should submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team really should be able to help you.

LukeAO.5294:

It took like 30 minutes for them to show up in my account I don’t know if this is due to my posting here or reporting it as a bug or if the tp just lagged that badly. First time this has ever happened to me and hopefully the last.

There is sometime a lag period between purchase and fulfillment. The team is working to reduce that time, and we’re grateful for your patience while we get that improvement in place. Oh, and thanks for supporting our game with your gem purchase!

Hmmm…. By all means feel free to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

We try to use 11:59 PM instead of Midnight because there is a lot of confusion about whether “Midnight” is the last minute of the old day, or the first minute of the new day. As you can see, the date was late night (11:59 PM or 23:59) Pacific time on 29 June.

You may post in the Tickets for Review thread if you cousin hasn’t heard by the end of today. However, I know the team is a bit behind, so I’d suggest he wait until tomorrow evening and you could then post in the Tickets for Review thread, when there likely would be more info about this situation.

Please have him update his oldest (lowest numbered) ticket and ask that he not submit any more new tickets.

Just to explain further: We cannot fulfill requests to change Display Names upon request unless the Display Name may involve a potential security issue. So “I don’t like that name” or “I misspelled the name” or “I want to get away from former friends” isn’t sufficient reason for the changing of a Display Name.

However, if someone inadvertently used his or her full name as a Display Name — which I sense may be the case here — we’d most likely be able to assist with a change. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

The team certainly can take a look. Simply submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them.

louboom.6493:

Yes it’s just for newsletters and such that I would like to change my email, Thanks for the help

I just routed a few such requests to our newsletter coordinator, so if you hadn’t yet submitted a ticket, feel free to do so and we’ll get your e-mail changed. (We hope to have a system that allows folks to do it for themselves, but in the meantime, we’re happy to accommodate the request.)

Update: 30 June 2014

700315 – Answered today.
680084 – Should be answered today.
702756 – Should be answered today.
685073 – Final response was sent on 23 June.
596544 – We would be happy to restore the account, but we asked for your permission on June 22. Please update this ticket to agree and the team will take care of this.
694170 – Your friend did not respond to the verification questions, which were sent out on 21 June. If he’s not getting our e-mails, ask him to create a new ticket using this ticket number in the subject line and using a different e-mail provider.

Please note:

• Responses flagged as “Final Response” will not be reviewed again.
• If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
• Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
• If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

Update: 30 June 2014

700315 – Answered today.
680084 – Should be answered today.
702756 – Should be answered today.
685073 – Final answer was sent on 23 June.
596544 – We would be happy to restore the account, but we asked for your permission on June 22. Please update this ticket to agree and the team will take care of this.
694170 – Your friend did not respond to the verification questions, which were sent out on 21 June. If he’s not getting our e-mails, ask him to create a new ticket using this ticket number in the subject line and using a different e-mail provider.

Thanks to those of you who shared — and confirmed — that the codes are very sensitive and must be entered exactly as displayed. If there are spaces, add spaces. If there are dashes, add dashes.

Sometimes I see gift cards that work when you put in a huge blob of numbers, ignoring spaces or dashes, but it sounds to me from these suggestions that the best way to add gem cards is precisely as shown.

To the OP (Rasputen): Could you please try entering exactly as shown and report your experience? If the card does not work at that point, I’d strongly encourage you to take it back to the store and request a replacement.

I feel these articles are very helpful:

Security: https://help.guildwars2.com/entries/66122673-Guild-Wars-2-Account-Security

Tips on choosing a secure password: https://help.guildwars2.com/entries/70455643-Choosing-a-Unique-Password

Common Phishing E-mails: https://forum-en.gw2archive.eu/forum/support/account/Common-Phishing-E-mails/first#post4064747

The only people with insight into this situation are the account owner and the agent(s) helping him. It could be that there are issues observers cannot see, or access concerns that shouldn’t be discussed in a public forum.

I can say that occasionally, someone asks for help and we’re ready to give it until we find that the person contacting us is not the true account owner and that means we cannot offer support to that person.

I am confident that the agents will do all they can to help, if the person contacting them is the original, legitimate account owner. So let’s let those folks discuss the matter, as forum members cannot assist with situations of this nature — they are too individual and too confidential.

There obviously is more to the original post situation than is shown in the comments. We wouldn’t say “Oh things disappeared, too bad!” Never would we adopt that attitude! When someone says something “disappeared” we look at game logs, and game logs are very detailed and very accurate. We ask questions like “Did this person have the item? When? What happened — was it traded, binned (destroyed), sold, used, used by someone who accessed the account (with or without permission), lost in a forgotten bag…?”

If the team looked for the items claimed as lost and cannot find evidence that they were lost, then of course they cannot be replaced. If the team finds the items never were owned — and that’s not uncommon — clearly they cannot be handed out. Game logs are detailed and, while there are occasional glitches, they are extremely accurate.

I’m sorry for your frustration, but the answer you got is both appropriate and responsible.

Good suggestions, all. Armani, please feel free to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

I feel sure we can help. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them.

Thanks for asking, LeoWolfish. If you follow the Content Terms of Use, you’ll be just fine.

Have fun!

No worries. This post has the details you need: https://forum-en.gw2archive.eu/forum/support/account/Email-talkin-about-Combat-tips-is-it-real-or/first#post4149835

If you still need help, please don’t hesitate to submit a ticket by clicking “Support” above and then using the “Submit a request” tab to fill out a ticket. Customer Support would be happy to help.

To follow up on this, the e-mail wasn’t intended to go out, and certainly not in multiples. I must say I smiled when I saw a comment from someone saying “Three emails about combat? I get the hint, ArenaNet.”

We’re very sorry that an internal test resulted in an external mail that may have caused confusion or concern. That mail legitimately was generated by us, but it was a test and was not intended to land in any mailboxes.

If you got this email and were irritated, please PLEASE don’t mark ArenaNet or NCSOFT as “spam” because that will cause problems in the future if you need to reach us for a support issue. (We found that marking as spam is hard to undo, and it can block inbound ticket responses.) If you get this/these, just click delete (you’re allowed to roll your eyes a bit ) and move on.

We’re looking into the cause of the multiple distributions and again, apologize for the inconvenience!

We are working on PayPal issues. Is this affecting anyone in transactions other than those submitting through PayPal?

If he still needs assistance, you can post on his behalf in the Tickets for Review thread.