Showing Posts For Jeffrey Vaughn:

Striking off the Chains

in Personal Story

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Striking Off the Chains Lvl 64 Quest Bugged

in Bugs: Game, Forum, Website

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I removed the summon spell from her as well, thanks!

I need help to understand Support response.

in Players Helping Players

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There’s a thread in the Bugs forum:

https://forum-en.gw2archive.eu/forum/support/bugs/What-happened-to-Female-Asura-Light-T3/1540452

“We’re sorry if you do not care for the way the armor around the ears display now.” means just that… He’s sorry that you don’t like the look, but it’s not something that CS can address.

Striking off the chains currently unbeatable

in Personal Story

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Striking Off the Chains Lvl 64 Quest Bugged

in Bugs: Game, Forum, Website

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I can’t reproduce this issue, and I can’t find any way that Hywel can be killed. He’s flagged as a “non combatant” so he’s not targeted by enemies, and not damaged by their attacks (poison), etc. I did make some minor adjustments “just in case” so he’s now rezzable, and I removed the “summon” skill from the krait witch since the krait were buffed recently, and now that end fight is tougher than it should be. I do not have an ETA for when this will hit Live, sorry.

Striking Off the Chains Lvl 64 Quest Bugged

in Bugs: Game, Forum, Website

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I’ll take a look at it tomorrow, thanks!

Retribution is beyond broken right now [Merged thread]

in Personal Story

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I’ve reduced the veteran levels so they’re L59. I suspect they were up-levelled back when veteran were a lot weaker than they are now. I don’t have an ETA for when this change will reach Live, though, sorry!

Black Lion Gem Store not delivering?

in Black Lion Trading Co

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Clear out your mailbox. There’s a limit on the number of letters that the mailbox can store. Note that there’s a display bug so even if the mailbox shows as not full (X/10 letters) it’s not counting event letters and other mail that will prevent new letters from appearing.

Shadow behemoth meta-event not starting up

in Bugs: Game, Forum, Website

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Keep in mind that there are several events that need to be completed before he spawns, so camping out at his spawn point won’t tell you anything.

Final Rest - Current Theories

in Guild Wars 2 Discussion

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There’s nothing I can say that will change any minds—but I did say that the staff had an extremely low drop rate, and we did just boost the odds of rare items appearing at the end of large events. Congrats to those who got one!

Shadow behemoth meta-event not starting up

in Bugs: Game, Forum, Website

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Have any of the portal build-up events run? The change I made only affects the final event while it’s in progress.

Town Clothes Headgear not Visibile [Merged]

in Bugs: Game, Forum, Website

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Sorry for the delay, this fix didn’t make it this update but it hasn’t been forgotten.

New hair/eye colors not included 26 feb

in Players Helping Players

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The update isn’t live yet.

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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The Tomb of Morlog not opening.

in Bugs: Game, Forum, Website

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Final Rest has no connection to this tomb at all.

The Tomb of Morlog not opening.

in Bugs: Game, Forum, Website

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The tomb used to contain an event like the other tombs (and was opened with a key like the other tombs) but the event was cut before we shipped and the tomb was sealed up. When we have time, I’m sure we’ll see an event added to that area.

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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Destiny's Edge reunion. Eir want to fix it.

in Personal Story

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Play story mode of the dungeons. They tell the story of Destiny’s Edge.

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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Hunters and Prey Quest

in Bugs: Game, Forum, Website

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I’m afraid I don’t quite understand the issue you’ve run into. She’s not rezzable after being killed by the spiders, and it wouldn’t block the story step that I can see. What’s your current objective?

Ranger laurel box giving non-ranger gear [Merged]

in Bugs: Game, Forum, Website

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This post gives a good summary of how we prioritize bugs:

https://forum-en.gw2archive.eu/forum/support/bugs/Introduction-to-the-Bug-Fixing-Process-and-the-Live-Response-Team/first#post983367

Short answer, an exploit that puts the game’s economy at risk, or a crash bug, does take a higher priority. Also, the BLTC uses a totally different system for setting what’s for sale/prices, etc. so it’s not really a fair comparison to in-game merchants.

Ranger laurel box giving non-ranger gear [Merged]

in Bugs: Game, Forum, Website

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As I said earlier, disable usage of the kit was the best thing we can do that wouldn’t involve a content change. Currently, content updates are on a monthly basis, to give our QA team time to go over any changes. Obviously, we do make mistakes like this bug, but we’re hoping that with the slower update schedule we can consistently put out much better updates. Your patience is appreciated, and I’m sorry for the wait.

Personal Story quest level 10

in Personal Story

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To repeat what I said in the other thread:

I do think the duration on Howler’s poison can be reduced a bit—it pulses up to 5x for 5s of duration each pulse (so it can apply 25s of poison total) but the 5 pulses appear to take place VERY quickly, making it next to impossible to avoid the whole hit. That being said, I’ve managed to beat this with a L10 thief, elementalist, and engineer, so I don’t think it’s “impossible.” To be fair, I’ve obviously played this game a lot, but I really don’t use any crazy dev tricks or cheats when I test for difficulty. I found Elixer B to be quite helpful for taking Howler down, since it boosts your damage and hurts her every time she hits you.

Final Rest - Current Theories

in Guild Wars 2 Discussion

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Hi, I just wanted to give an update. First, I’d like to apologize for setting off such a firestorm of speculation—I was trying to provide assurance that Final Rest is, indeed hooked up and working, but it’s not likely to have dropped yet. Like I said, the odds that I posted were a quick calculation after looking at the drop chance, how often the event runs, and other factors.

On a totally unrelated note, large event chests are being upgraded to make them more rewarding, so the odds of Final Rest and other rare items appearing should see an increase in a future update.

A Grisly Shipment is broken

in Bugs: Game, Forum, Website

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What exactly is the objective you’re seeing when you’re blocked? A common issue that I’ve seen is that during the “Get to the highest point on the ark” you need to actually climb all the way to the top—the exit is not on the main deck.

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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Check your date, time, and time zone. The time might appear ok, but if the time zone is incorrect, it will throw off the display of the dailies. You might also need to restart GW2 to see any changes.

Shadow Behemoth didn't drop a chest

in Bugs: Game, Forum, Website

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The chest only appears once per day.

Final Rest - Current Theories

in Guild Wars 2 Discussion

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No, sadly, I won’t be there.

[help] how to story reset?

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At the moment, there’s no mechanism to do this, sorry.

Final Rest - Current Theories

in Guild Wars 2 Discussion

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Just a quick note—I said the odds of it dropping was closer to .005 than the 1 in a million or so that was tossed out. Those aren’t the exact odds, but if my math is correct, 10 players running the event every day might expect one staff to drop after about 7 months. (And we haven’t been out that long.)

Forging the Pact STILL BUGGED

in Bugs: Game, Forum, Website

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You’re probably at the wrong entrance—the back door to the cave has a teleport field around it to keep players from accidentally doing the story step out of order. The front entrance is just down the path from where you helped the first team defend itself, the way is blocked but one of the team members will blow open a route for you.

Laurel chestsss!!

in Account & Technical Support

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https://forum-en.gw2archive.eu/forum/support/bugs/Ranger-laurel-box-giving-non-ranger-gear-Merged/1358575

Summary: there was a bug with the ranger kits giving non-ranger gear, so they’ve been disabled until the fix can go live.

The Stone Sheath Still Bugged

in Bugs: Game, Forum, Website

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The objective to leave the area with the scabbard should be active. Picking up the scabbard completes one objective, but you still have to go the marked area.

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

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This is almost always caused by a full mailbox. There’s a bug where the X/10 mail display doesn’t count some emails, even though they will block new messages from arriving. Clear out your mailbox, and give the system a few minutes to send messages that have been queued up.

Total Make-over Kit, Sylvari Glow [Merged]

in Bugs: Game, Forum, Website

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I don’t have an ETA for when the fix will go live, but we do have one in the works that’s running through testing right now. As mentioned earlier in the thread, if you have purchased a makeover kit and been hit by this bug, please open a ticket with support and they will work with you to refund your gems. Thanks for your patience!

[Bug?] A Grisly Shipment

in Personal Story

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The bomb step will automatically complete after X time passes.

Forewarned is Forearmed bug

in Personal Story

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Which bug exactly? This thread mentions two separate bugs.

Does it matter which bug?

Yes. Some bugs I can fix on the content side (the ability to skip some steps as you explore), some I cannot (NPCs going through walls, which is art/code).

Forewarned is Forearmed bug

in Personal Story

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Which bug exactly? This thread mentions two separate bugs.

Respawn rates problematic

in Bugs: Game, Forum, Website

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When was this? There was an issue with Orr where it was spawning multiple creatures on top of each other, which was fixed in the January update.

System Date Affects Daily Achievements [Merged]

in Bugs: Game, Forum, Website

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Check your computer’s clock to make sure it’s set to the correct date/time/time zone. There’s a bug where the list of achievements will use your computer’s clock to determine which ones to display, even though the actual time is used by the server to track achievement progress. So the achievements you can’t advance might be ones from yesterday, or tomorrow.

Didn't recieve Makeover kit from Gem Store

in Bugs: Game, Forum, Website

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This is almost always caused by a full mailbox. There’s a bug where the mailbox count (x/10 messages) doesn’t count some messages, but they do fill up the inbox and prevent new mail from being received. Try clearing out your inbox, and waiting for the mail to arrive. (It can take several minutes.)

ArenaNet's participation

in Suggestions

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From the sticky at the top of the forum:

“Please note that you should not expect a personalized, individual response to your suggestions, due to the massive volume of posts that the Suggestions sub-forum will generate.”

The truth is, there’s simply too much traffic on this forum for us to try and respond to everything.

Ranger laurel box giving non-ranger gear [Merged]

in Bugs: Game, Forum, Website

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gem store purchase not delivered

in Bugs: Game, Forum, Website

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This is almost always caused by a full mailbox. There’s a bug where the mailbox count (x/10 messages) doesn’t count some messages, but they do fill up the inbox and prevent new mail from being received. Try clearing out your inbox, and waiting for the mail to arrive. (It can take several minutes.)

a grisly shipment - cannot progress

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Neither of those screenshots is at the highest point on the ark. There’s a stairway inside the small building on the deck of the ship, following it up will take you to the very top of the ark.

Final Rest - Current Theories

in Guild Wars 2 Discussion

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I really can’t give out any hints or information, especially since anything I say is going to be intensely analyzed. So I’m going to play it safe and not comment on the size of the boss, the chest, or the rarity of the boss. I will confirm that I looked in the game data and traced the item to its loot table to the chest that uses the loot table to the event that spawns the chest to make sure everything is set up. I can also confirm that it has a very low drop rate, so running the event 5 times or 10 times proves nothing.

(edited by Jeffrey Vaughn.1793)

Bug !!! Romke's Final Voyage

in Personal Story

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What’s your current quest objective, and what exactly is happening? The original bug reported in this post happened in the first 20s of the story step, but it sounds like you’re hitting a big at the end.

Personal Story and lots of deaths...

in Personal Story

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I just checked “Dredging Up the Past” and Sieran wasn’t flagged to resurrect players. I’ve fixed that and it should go live in a future update—though I don’t have an ETA. Thanks!

Ranger laurel box giving non-ranger gear [Merged]

in Bugs: Game, Forum, Website

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I don’t have an ETA for when a fix will hit the Live servers, sorry! Disabling the boxes was the safest, quicket fix we could make, since that’s something we were able to do without requiring a new build. (Removing the box from the vendor entirely would have required a new build, since it would have involved a content change.)