Guild Wars 2

This would be a much welcomed update from Anet!

I’d love to hear a little on this status and “future of” for us.

Thanks!

Can I ask if you are doing anything in particular just before this crash? How do you close your client (game menu option, X, logout to char select then close, etc)?

I ask because there used to be a bug that if you filed an in-game bug report, then QUICKLY (this was key) closed the report confirmation notice, then hit eskittenil the menu came up, quickly chose logout to character select screen, then either immediately logged on another character or closed the game, it would cause a system crash that required a hard power down to regain control of your system. The sound still payed without fault until it reached the end of the cycle, the video card would cease heavy use and your fans would spin down as if just sitting on the desktop, but you couldn’t tab, force quit, or get the shut down menu to function.

I was assured this was fixed several months ago since it was pc and mac client mutual, but I only tested it once or twice intentionally due to learned cautiousness.

Any other details you can think of may help, but I am unable to reproduce this crash (MacBook pro late 2011).

Regards to tp issues, try this instead of rebooting next time:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

This may initiate an easily fixable gamma bug on your system upon the language switch, but after reverting to your default language, just keep your options panel open and move the gamma slider a bit. Beats closing and crashing every time!

Enabling Best Texture Filtering fixes this issue for me.

Hey Elsc, try some steps here. Start with #4, if no improvement, start at 1 and follow through to 5, including 4 again.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Post back if this worked or not.

Verify your graphics settings in-game and make sure they didn’t get changed.

Delete the local.dat file (my documents/guild wars 2), this will clear all saved in-game settings, but it may allow you to regain your fps after you re-tweak the settings.

The problem is, not everyone experiences this. There are also many reasons for different crashes and such and without knowing more about his system, no one can truly say it was solely the client causing this issue.

Anyway, of course, that is understandable that he would not want to purchase something he could not effectively trial. Who would?

It is unfortunate your friend had that experience, but if he is still interested in figuring out what may have gone wrong, please have him log onto the forums (or you could open a thread for him in his stead) and post his complete system specs including OS plus specific code/error he received and we could take a peek and maybe find out what may have gone wrong.

Play using a VPN maybe?

Turn graphics settings down?

Run as administrator, disable antivirus/firewall/security software, delete local.dat (my documents/guild wars 2). Install all windows updates, even optional ones, double check drivers or perform a clean install of them.

No good?

Try running msconfig, disable all startup programs, restart comp, test gw2. If good, you have a conflicting program in that list. You can re-enable by repeating and restarting.

Post back and let us know how you go.

Try changing the language in the top right corner to French or German (not Spanish), see if it completes. Once it does, you can change it back.

Anet recommends leaving it sit for 10-20 and wait for the alternate downloaded to start up. But some claim this can take a very long time.

Post back with an update.

Run the installer manually, but make sure to run it as administrator.

Yay! Glad to hear an update

I think this is for the actual meta achieves that award something. (Clockwork chaos, Queen’s Jubilee, etc)

Wonderful. Definitely keep me updated if anything changes with that.

Glad that helped you! Sorry for my mistake!

I agree with lupercaleb, seems this is by design.

Please do keep us posted!

Definitely give your ISP a ring, ask if they block ports. Also ask support what port these functions use.

I kind of agree for these types of items, they should to into our “achievement panel.” Perhaps we should post this on the suggestions forum?

Sometimes windows goes wonky… Re-installs are common with that OS.

Beno, could you try these steps, it seems you’re having a different issue than the others above.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Also, it seems you have a MacBook Pro, so if you are having these crashes as described by the op, please post back.

Luis, are there any updates on this or any mac issues at all? I think everyone is chomping at the bit for some info lol.

Try this as a quick in game fix, if it does not help, check the troubleshooting sticky posted by Luis, use step 4 I believe.

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

This may initiate a gamma bug, you can fix that by moving the gamma slider around.

Post back if this helped or not.

MBPr 15" is a nice choice and it runs the game very well! My hubs has one and I’m jealousy of his non stuttering vistas and shiny graphics lol. Medium/high settings he gets ~45 fps pve, ~20fps LA. I get ~30 fps world, ~14 fps LA on medium/high settings. These settings take me down to ~5fps is Zerg style battles though… I cannot attest to MBPr fps for that though, he doesn’t Zerg lolololol.

But I run fine on a 15" MBP late 2011. So hopefully this gives you a nice comparison.

You’ll get slightly better performance from the windows client since it isn’t run through a cider wrapper there, but windows has seen its fair share of problems. And if you are using a 32bit version, you’re way more likely to experience out of memory errors.

I can attest to upgrading to 8gb that the game plays 100 x’s better than on 4gb. The mac client has minor issues (like the gamma bug mentioned on these forums), but they are insignificant compared to other issues experienced by pc users and some iMac customers.

Make sure your MBP is using the discrete card by disabling graphics switching under energy saver settings.

And on occasion, you may need to purge your memory since gw2 has been using much more memory in the last few builds, it really help keep it running smoothly.

So if you can upgrade your ram, DO IT!!!

(Finally fixed those ugly typos)

Did the client crash? Or could you use the X to close it out or regular quit? It’s better to kill it that way if possible to prevent file corruption.

Please follow up and let us know how you go. Sometimes just restarting the comp can help.

You can complete the playhouse if you go in with someone who has access to it. The playhouse can be completed with 1-5 players (scaling up for each player). It’s easy with 2.

I know this doesn’t help your other issue, but at least you can do the playhouse. Maybe a ticket could help with that.

I suggest guesting on a server he is not bugged on.

I don’t know if this will work for you, but you can look into the 3gb switch. I don’t know if this works on 64bit windows. This supposedly allows the program to use more memory.

If you’re just absolutely not willing to test other avenues, it could be worth looking into.

FYI, in your crash logs, your system load is up to 77%, most of this is caused by your commit total/peak/limit. Could be worth looking into that considering you’re barely using any ram and virtual memory. This could be an issue of failing memory or motherboard or some problem in your OS or bios setting not allocating it well. Or video memory problem.

As a note, hardware can fail at anytime, even top of the line stuff, never rule out a hardware issue prematurely. Test the game with one stick of ram (if using 2 – 4gb) see if same crash occurs, then swap and test again.

Stin, I believe these unlimited items are only the weapon and armour skins you choose upon claiming your achievement chests. Other skins are 1 time use items that need to continuously be transmuted (if I’m not mistaken, but I can be lol).

Stin, I was thinking that it could be permissions also, but I didn’t suggest admin first because in the other case I mentioned, it did not help this person (whose local.dat was causing the archive error).

My next suggestion would be testing out disabling antivirus/firewall/security software.

Lastly, for this round, you can try running msconfig, disable all startup programs, restart comp, test gw2 a few times. If no errors, it’s time to narrow down the conflicting program. You can re-enable by repeating and restarting.

Keep us updated.

Maybe try running this (if you can get in guild wars while doing so would be best). If you can’t get into game without absolute shutdown, try just opening the launcher and logging in, but don’t hit play. While this bit is running, get a screenshot of this program and post it here so we can take a look.

http://www.cpuid.com/softwares/hwmonitor.html

Yes, it monitors temps, but depending on the sensors available, it can see other things too.

Use more posting & formatting options below.

Make sure your comp is using your ATI Radeon HD 7670m since this is the better vid card (unless running on battery, you may opt for the lesser card).

The hd 4000 is your integrated card and the 7670m is your discrete card.

Btw, how old is this laptop? It’s possible it just overheated and shut down; a good internal fan cleaning may be in order.

Also, enabling Best Texture Filtering can clear it up too, especially when using small font.

1. You want to backup the gw2.dat file (~17.5gb)… Keep it secret, keep it safe.

2. Download a fresh installer from account.guildwars2.com (same login for here)

3. Run this installer as admin.

4. Once the installer/client begins downloading, close it.

5. Paste your old/large backup gw2.dat file into the folder where gw2.exe is now located (your install folder), overwriting the new, tiny gw2.dat file.

6. Run your new gw2.exe file and let the client download any other updates and misc files.

7. Enjoy gw2 on your new comp!

You pretty much had the idea, so I hope this helps clarify.

Remember to run the gw2.exe as administrator always and create exceptions/permissions for gw2 in your antivirus/firewall/security software and UAC.

Post back if you need anything else.

I think the South America lag issue has been around for a bit as well (several months). I don’t think I’ve seen a specific “fix” for it yet, but there could be some random ISP routing issue trying to get to the Anet servers.

I know you said you don’t want to submit reports or anything, but have you run game advisor yet? Or had anyone look at your file from that?

If not, it’s worth a shot to maybe see if there is an issue somewhere.

http://us.ncsoft.com/gameadvisor

As an FYI, some ISPs also block specific ports and/or directions of those ports and this coud be causing a problem. Or one of the routing nodes (not really ISP fault, but I don’t think much can fix it when it’s out of the ISPs hands). My ISP blocks traffic one way on one of the gw2 required ports, but luckily, I’m not experiencing major issues.

Lastly, have you tried playing while tunnelling with a VPN? This can sometimes bypass random ISP and routing issues. (Not sure if this is exactly what WTFast does or not)

Yes! You may still need to download some misc files and such, but saving a copy of this .dat file is always a good idea… Even if it wasn’t 100% current.

That might be causing the problem unfortunately. Try Re-installing to a folder outside of program files.

This may not actually fix it, but I’ve heard some have issues with files associated with the install there.

However, it could be a bum .dat file, but you can test that by saving the copy of your gw2.dat file. Install the new client in the new/other directory, once it starts to download, close the client, paste this old (full sized ~17.5gb) .dat file into the new directory and overwrite the new gw2.dat file (tiny sized). Open the new client again and let it finish the download of updates and misc files, test game again.

Please let me know if this helps or not.

If not, hopefully I’ll have another idea or some awesome person will come in and save the day.

Edited to add: possible directory C:/Games/

Silly Derathore! But I’m glad to hear you found your issue!!!

Oh boy, I suggest filing a ticket and see if there is something going on with your account. Especially if you try again with the current daily period and still no dice.

Please update when you can if you get it fixed.

It might help to turn shaders, shadows, environment, and view distance down a smidge, possibly try lowering your character limit and quality. You can lower your resolution a notch too. Reflections can be a culprit also.

I know it’s not ideal, but it might help until a fix can be found.

Ashley posted another suggestion on the tech forum, I’ll try to find it and add it to the end of this post for you.

Here it is:

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

This seems to be an odd, random issue because it doesn’t affect everyone. I’ve seen just a few people experiencing (and reporting) it.

Really not sure, it could be an odd bug due to a graphics conflict or something.

What video card are you running? Are your drivers up to date?

Just follow up thoughts, I don’t know if it will help at all.

I’m not sure if this is relevant considering this may be a side effect bug introduced with the clockwork chaos patch, but have you completed today’s daily yet?

I don’t think that should have an effect, but who knows.

I fully agree with Ownus’ suggestion, please try and post back.

(Was about to post the same thing myself)

You need to complete a “daily achievement” category to get the last ones. That’s how the new meta achieves are working now.

Look at your daily pve achievement panel and find the one relating to queen’s jubilee (balloons, torches, events in the pavilion, emissaries, etc) and complete that one to win the achievement.

Post back if you get it or not.

Is guild wars 2 installed under the program files directory? Or under a separate games directory created by you?

I’ve only seen this issue happen to a few others, but I cannot recall a proper solution at the moment.

It could be due o the new culling. You may want o decrease some of your settings. Lowering player limit/quality, shaders, shadows, & reflections are areas for improvement. Even environment & view distance & best texture filtering/hi-res char models can make things more bearable for activity like this. At least test it for these events and see how you go.

If you need anything else, please post complete system specs plus OS version. And maybe peruse your system event viewer for issues corresponding with your crashes.

Several options that might help or might not without knowing more about your system or possible error codes you may receive with these half d/c’s:

Restart your modem/router.

Set you video card control program to have 3d and anti-aliasing to “application controlled”

Okay, reposting since I was trying to help Mr. Takedown above:

It’s possible he is having an issue or maybe his server was. There could be any number of reasons for disconnects.

What we need to help you is the codes you are receiving upon being disconnected. Or better yet, your crash logs if they’re being generated. Arenanet.log under my documents/guild wars 2. Paste all the text to a .txt file and post it here using more posting & formatting options below.

Also a game advisor report sometimes helps.

http://us.ncsoft.com/gameadvisor

As a note, not everyone is getting these problems.

Sorry for the delayed response.

I’ll post this for you now, but if working on these things doesn’t help, you may need to open a support ticket with a game advisor report to report this specific issue, get some light shed on it.

[first major body of text is a copy/paste, 2nd will be further suggestions, try both sets depending on success]

Error Code 42 x x x x
(example – 42:0:9001:3858:101)

“The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.”

If you are running security software such as Norton, AVAST, AVG, or McAfee, please try temporarily disabling the software. If this does not work, you might also try adjusting the ‘security’ setting within the firewall settings. Lowering this setting to ‘medium’ or ‘low’ will often clear up connection issues.

In the event that adjusting the security settings does not resolve the issue, please try temporarily uninstalling the security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

In addition, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com Please note, this site is not affiliated with or supported by NCSOFT or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

[2nd]

Be certain you’re running the client as administrator.

Sometimes ISPs block ports to minimise possible attacks on their clients (mine does), you need to contact them to find out.

Try running msconfig, disable all startup programs, restart comp, test pvp browser. If no issues, you have a conflicting software somewhere. You can re-enable by repeating and restarting.

Please post a game advisor report using more posting & formatting options below.

http://us.ncsoft.com/gameadvisor

I may be forgetting other possible troubleshooting steps, but maybe if anyone else is reading, they’ll post in too. Also, the game advisor report will help us see issues and help tech support in the case if you need a ticket.

If none of this helps you at all, please file a ticket and post whatever your fix is here to help others.

Perhaps it is a bug, I honestly had not thought about it before.

I thought maybe they were acting similar to player names when they are at a distance affected by “culling” or view distance and show up regardless of setting at said distance.

Other players were experiencing issues that NPC names would disappear when the player names tick box was unticked, hence my question about player names above.

Hopefully if it is a bug, Josh will make note of this and it could get fixed sooner or later.

Was it like this before or is this a new issue for you?

Do they go away if you turn player names off? Or if you get close to them?

I think I read a post or 2 about this elsewhere, but I haven’t noticed it myself yet.