Guild Wars 2

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

Well that is good news, I wonder if other iMac users are having similar results.

Try clicking on the gear on the chat panel and change the size settings, see if that helps. Please post back.

I know several people (in real life and not on the forums lol) who play on Mac and none have had any issues… I myself don’t have any major issues with the client either. There are others who report here stating the same.

However, with the Queen’s Jubilee update, many (not all) iMac users started receiving these crashes. The OP did not state any specifics in regards to his girlfriend’s case, so we don’t know if her system even meets the min requirements. He hasn’t asked for help, he only came here to complain it seems… But complaining doesn’t do anything unless you provide the details to allow the Devs to consider the problem.

Therefore, depending on how long ago they purchased the game… They really just need to take it up with support via a ticket if they only want a refund and don’t want to try and figure out if it is a game bug issue or poor system issue, or if it could be a simple fix on their end.

What error message are you receiving?

This has been ongoing since launch. I know, it’s a bummer and somewhat inconvenient at times. But I doubt this minor inconvenience is a priority.

A fix for it would be excellent, but I’m not sure if it will be anytime soon.

I wonder if this would work for others.

Awesome! Glad to hear!

Abomally, I recommended the possibility of hardware early in the thread, but as you know, most people on the forums are less keen to the idea (hence one reason why I’ve cut back my posting on here).

Overclocking could also cause issues, especially if it is a hardware problem (I.e. motherboard, etc), it’s not just a fallback, but it is definitely worth testing if still having issues and no relief… Just like testing your ram sticks independently if you have enough to run the game on one.

The out of memory error also isn’t always caused by system ram… It could also be video ram, but that is much harder to test.

I haven’t gone back to read the crash logs posted here again, but I decided to post some extra thoughts in case any else was interested.

Good luck to you guys!

Hi SForward! Right now, it’s a toss between good and bad performance. But I’d feel bad for not giving you the most honest info, so here it is.

Those computers should give reasonable performance, however, one of the latest updates seems to be giving a sizeable portion of the iMac players a lot of trouble. I don’t personally have (or know anyone who has) an iMac and plays GW2, so I can’t tell you confidently that it will play well… But I do have a thread here that may tell you otherwise.

This is not a guarantee that it won’t run on your system, but there is a greater possibility that it may not depending on your specs. So I just want to give you all the info I can before you pay for the game. There are a few who have been having good results by fiddling with the various settings.

https://forum-en.gw2archive.eu/forum/support/mac/Game-crashes-every-5-min-am-I-the-only-one

Remember, this is NOT a guarantee that you will have problems on an iMac, but there is a reasonable possibility based on some of the accounts here.

Good luck to you and if you do end up buying both, let us know how you go.

I know you said you tried the troubleshooting steps, but have you tried deleting the gw2 folder again? I’d like to hope there have been some changes with these latest updates. You’re getting nasty performance as it is, it can’t hurt lol. Step 4 again at the link below. As you know, it will reset all locally saved in-game settings including your login/password if you have those saved as well.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

Also, I just reviewed your posts again, I didn’t see any temperature pats for your CPU or GPU, could you get those for us? A baseline of running shortly after a fresh boot while comp is idle is useful, but the important one to see is while running gw2 (after it has been running for about 10-20 mins).

I’m sorry to hear you’re still having these issues. And as a follow up, my hubs MBPr does not have bootcamp on it, so it is all mac, all the time! Obviously 10.8.4. He hasn’t really played much since the new culling updates, but once he gets to, I’ll try and post back if there was any change in performance.

If the gamma bug is what he is referring to, the Devs have been able to pinpoint this issue, but we have no eta on a fix yet. Unfortunately, if that is the issue, no, you cannot prevent it at this time.

Post back if you are still having issues.

An in-game option to try is this:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

It may induce a gamma bug, but it is easily fixed by moving the gamma slider around a bit.

If neither of the above solutions work, try step 4 listed in the Mac troubleshooting steps stickied on this forum.

You could also try changing the language in the top right corner of the launcher to French or German (not Spanish) and see if it completes loading. Once it finishes you can change it back to your default.

Try this:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

If that does not work for you, you may need to delete your gw2 cache.

Sadly, this would be better off in the necro or suggestions forum… But they’d probably NEVER be seen there.

I would definitely love to be able to rez while in DS (even if not in lich form)… I always feel like a chump when I use DS to survive a little longer and the person standing next to me goes down immediately after I activate it… I can either wait until I finish DS or my heal cd is up and they most likely die before then or I end DS and try to rez them and most likely end up downed myself while trying to rally them. Lose lose! You’re either a piece of male genitalia or a dumb kitty who failed at a rally!

I agree with with many of the points made here though. We were pretty viable and not a complete detriment to the group prior to the DS ‘fix’… Now we’re a liability… Again! (Again because they fix our downed health issue only to make it so we have less survivability)

(Fixed a silly typo and to add this: “never be seen there” meant seen by Anet staff o.O)

Kenshisha, post back how you go please. If still having issues, please post your complete system specs (including what kind of Mac and OS version).

Lwio, this is a fairly new issue for iMac users that occurred with the pve culling update, so this may not be the same issue you had.

Tell us a little more about your system (what type of mac plus system specs and OS version).

For using terminal, make sure to follow the directions explicitly… Especially for those hyphens. Make sure all of the spaces are where they appear above and the slashes are all correct.

If you’ve done anything interesting while installing gw2, that may have an affect on the lcation or permissions… Also make sure your login is an administrator account.

Post back and I’ll try to help you more if I can.

Do you have best texture filtering enabled? If not, try it out. That fixed my issue before when the text looked all icky.

Agree.

My disappointment was mostly caused by actually hearing it! But, I guess that’s what most of us were looking for, the closure.

It does work relatively well considering, but it’s sad when you see the issues that many of the iMac peeps are facing with no resolve in light.

Although, I’d rather be on Mac than pc anyway considering how much worse and varied their problems are.

I’m still a little sad to have our feelings confirmed finally.

I have not seen nor heard of this. Have you tried an smc reset or a pram reset?

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

Maybe try step 5 listed at the link.

That was rather disappointing.

This could be something as simple as deleting your gw2 cache. Try that.

You should really post that on the Mac forum so we could help you there, you won’t find too much help here on the pc tech support forum.

I’ll link another set of steps for you to try, start with step 4, if no luck, start from 1 and go down the list completely.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

For the ram issue, I have that too. I also use the purge command regularly, but upgrading to 8gb has eliminated the issue of running out of available ram (I would regularly have 10mb of available ram left and the game would skip, stutter, and freeze for a few seconds at a time until I purged). I still purge on occasion for fresh memory after extended play since the game seems to be using more and more with each new patch.

What OS are you running?

Unfortunately, it seems you didn’t list your processor, but I looked up the specs for this type of Mac and it seems your CPU doesn’t meet the min requirements… Plus, your vid card is just at the min requirements. This is most likely your issue with the horribly slow loading.

Even if you did upgrade your ram to 8gb, your processor will still be your bottleneck. You can try turning your culling to minimal settings and run all graphics at absolute minimum, but I fear you will still have some loading issues.

In the near future, I suspect Anet will need to release recommended specs and will most likely have to increase min specs with some of the changes they are making to the game.

I thought I saw a post more recently of a person who found an app that made it work, but I’ll post a link to one of the threads explaining some issues and such (don’t want to type it all again lol)

https://forum-en.gw2archive.eu/forum/support/mac/Using-a-controller

If you find anything, please post an update here for us!

Yes, we currently have a tech support staff member exclusively for mac watching these forums.

Sadly, the mac players are split between either reasonably good performance for many and for very poor performance for others. It’s hard to say why without understanding how our cider wrapper is coded and such.

I’m one of the lucky few, I get relatively few “major” issues and when I do, they’re usually something Anet broke with the patch (and many others have it then too, so it usually gets fixed). I know 4 other mac players currently playing and they also have minimal issues.

I suspect if we ever do get out of beta, we’re going to be stuck with the cider wrapper client for some time… Unless Anet has a top secret development team hiding out in the sub levels of Anet HQ working feverishly to get the game coded for Mac OSX by the anniversary of the mac client beta release!

Lol we can dream, can’t we!?

I think this is a type of memory error. Could you please post your complete system specs including what type of mac and OS version?

Try this first:

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

If it’s no good still, post complete system specs including what type of mac and OS version.

Rsq, sometimes the act of upgrading your OS can cause odd issues. It’s sometimes best to wipe it all out and install the latest version fresh.

That’s really the only thing I can think of at the moment in regards to your issue other than hardware upgrades.

Thanks again for the update

This seems to be a depth blur issue. If you disable depth blur, it usually will clear up.

I reported this some time back. I think it is more of a bug with some of the Shiverpeaks maps, Timberline in particular is really bad.

This is not a tp bug, it is a technical issue. Possibly caused by dated video card drivers. Perhaps uninstall then reinstall the latest drivers for your vid card.

Are you getting any crashes? Do you have a crash log available? (ArenaNet.log under my documents/guild wars 2)

If anything recent in there, could you post it using more posting & formatting options below.

Topher, his system only supports up to 8gb.

It may help with loading times, but I find that my MBP late 2011 system had long loading times on 4gb, but not too much shorter on 8gb. 8gb just gives me better performance, but I still take longer to load that others on MBPr systems running 16gb. I think processor is more important than RAM in this circumstance.

Long loading times may be helped by a better processor and making sure you don’t have any networking issues. However, this may also be a server/coding issue.

Are any of you using Best Texture Filtering? After our settings were reset, my font looked horrible in the tp, but after I re-enabled best texture filtering, I could read them again.

Flip, that’s a different issue and really should have its own thread.

165 or 365?

Thanks for following up with that Stin!

That’s really bizarre that all work except English! But I suspect the cache would fix your issue then.

Try this:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

If on a mac, it may initiate an easily fixable gamma bug, but you’re most likely on a pc, so no problems there. This is just a quick in-game fix for many tp issues experienced, not all.

If that doesn’t help, you may need to delete your gw2 cache.

If still no good, check your antivirus/firewall/security software and verify exceptions for gw2 and awesomium process, one of the updates may have triggered it.

Or, run msconfig, disable all startup programs, restart comp, test gw2 tp. If it works, you have some program conflicting. You can re-enable by repeating and restarting.

If you unmap command+Q, you most likely have to unmap it for your whole system. Best thing is probably not using alt as your modifier key. Maybe shift?

However, I thought I saw someone post about a program/app that could do it, check the thread about pet commands/f1-f4 keys here.

Restart your comp, then try this:

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Start with step 4, if no good still, start from 1 and work all the way through to 5, even step 4 again.

If still no good, please post your system specs and OS version.

I want to say, yes, you may need a new comp. Your processor doesn’t seem to meet the min requirements.

One thing to check: make certain your computer is using your ATI radeon hd 5470 (discrete) card rather than using your integrated intel HD graphics chip. This could make all the difference here.

Unfortunately, I cannot seem to get things to load on this website today, so I cannot view your image.

What maps? Some maps have had WPs added due to guild challenges and such. Perhaps compare those zones on the wiki.

New updates have been known to re-trigger antivirus/firewall/security software. Test after disabling all. Or after disabling all startup programs using msconfig and restarting comp.

You may need to press the Fn (function) key to use them in-game since on some Mac setups they control brightness, volume, & iTunes by default.

Otherwise, you need to enter your system preferences, go under keyboard settings, and enable “Use all F1, F2, etc. keys as standard function keys.” If you do this, then you need to use the Fn key to adjust brightness, volume, & iTunes.

Lol Trog! Same thought, same time!

Honestly, I want to ask what version of the OS that player was using and what hardware/system they run.

Yes, the mac client is listed as “beta” status, but no work has really progressed it from that state in nearly a year of mac client launch. So, right now, that is all we have and yes, we have some bugs which affect various systems differently. (Just poke about the first page of the mac forum)

Lastly, Luis posted some troubleshooting steps in the sticky (first one listed) to try and these can fix MANY different issues experienced by mac users, with the exception of the gamma bug and iMac users’ crashes.

I personally have very few issues with my client and find the performance mostly acceptable, but not perfect.

Jadjuka, I recommend you open your system and clean the bunnies out of your fans and nooks. If using a laptop, please invest in a laptop cooler to help with heat. You don’t want to be in the 90C mark or above for extended periods at all. I usually fluctuate between ~80-89C during extended play. MBP late 2011.